Summerley

This is an additional review on my mum's care she is receiving at Summerley. Over Christmas unfortunately mum became ill and required several visits from paramedics and a trip to hospital. On all occasions the staff dealt with the initial crisis superbly well making sure she was as safe as possible while awaiting professional medical attention. On both occasions the staff were fully committed to providing a dignified and comfortable environment for mum. They informed me immediately as they could and updated as appropriate. Every time the staff remained with her reassuring and comforting her even when mum was very distressed. This dedication has continued over the last month, seeing the management contacting the local surgery and having tests done to ensure the best care for her. Mum remains unwell at this time however I have absolute confidence in the staff at Summerley to care and love mum to the best of their abilities.

My father has been in Summerley for over two years. The empathy and care the staff give him is excellent. They also keep me informed if there are any problems and are always there for an update and cuppa when I visit.

I cannot praise the staff highly enough and would have no hesitation in recommending Summerley to anyone considering this care home. Cleanliness, meal choices and the caring compassionate staff are superb.

My dad was in the home for 16 months and had Alzheimer's. The staff at Summerley are so welcoming and genuinely incredibly caring. We visited regularly and were always welcomed, kept updated and made to feel part of the home. My dad has sadly passed away but all the staff were so supportive as he was slipping away and they tried to make him comfortable whilst also comforting us. No words can really express our gratitude to all the staff at Summerley for their care of my dad.

My mother-in-law arrived at Summerley Care Home in May 2024 from a London hospital in a distressed and frail state. Immediately the staff made her feel welcome and at home and took great care of her ensuring all her medication was reviewed with a GP. During the four months that my mother-in-law was there she was well looked after, dietary requirements well catered for and she settled in well. All members of staff from managers to senior carers, carers, night carers and assistants are hardworking to ensure that each resident's needs are met. They treat residents with respect and kindness. During my mother-in-law's end-of-life and palliative care all members of staff went out of their way to show compassion, exceptional care and kindness not just to my mother-in-law but to us as a family. We were always welcome whatever time of day or night.

My partner was discharged from hospital to Summerley Care Home. He was in poor physical and mental condition after 7 weeks in hospital. He has been well cared for and is much happier and healthier now than when he arrived. The staff from the most junior to the managers are all friendly, kind, helpful, cheerful and efficient. As his partner, I have felt welcome. The phone is answered promptly. Problems are solved effectively and I have always felt that my partner was safe and cared for. Summerley Care Home is small and friendly.

Just about used to having a loved one in this care home, really couldn't have picked a better one. It's close to home situated in a lovely area close to the sea and above all it gives a home-from-home feeling. All the staff and management are giving exceptional care and the food is good. Couldn't be more pleased.

It has been wonderful. The staff could not have been kinder to my husband and myself. All very clean and beautiful food. The activities are all very good seen by myself. My mental health team would like him to come here once every two months. I will ask if this is possible. They need to check that windows in bedroom are closed when the sun goes down, we are only in March.

I'm visiting my mother-in-law for a while, and have been very impressed by what I've seen so far. The rooms are clean and fresh. The staff are like a family and do their utmost best for all residents whatever their disabilities. I've never seen my mother-in-law look so good!

To me, this home is like a home-from-home environment. The staff always make me laugh, and every one of them is always willing to help offer support when needed.

My Dad has been at Summerly since June and this turn of events has been very hard for us as a family. However, from the manager coming to talk to us to prepare us for my Dad's everyday care at Summerly, once admitted, I am impressed. Dad has Alzheimer's and is not overly aware of the change, but we are. The staff (special mention to three ladies in particular) are so kind. It is hard to see Dad in a care home but I'm glad he is in this one. He has a nice room and he likes the food. They do activities and have musicians and a pet zoo come in. I'm glad my Dad has settled here.

Management and staff were very efficient and kind not only to my husband but to myself too realising how hard it was for me. Any problems or concerns were dealt with quickly, and a note on his door tells the staff of his requirements for his comfort each day. We are kept informed of any issues and problems relating to his personal needs.

The atmosphere in Summerley is warm and friendly, and we couldn't ask for a better home for Mum.

Thank you to all at Summerley house.

The staff are all pleasant and caring and the food looks good. Activities are improving but need them daily to stimulate residents. They are all much more lively after any session. My son is happy, and I am happy.

Everyone is caring and friendly. Mum is treated as an individual and the staff are sympathetic to her needs and very kind. We visit regularly and are always informed of any ailments or 'off days'. We are confident Mum's needs are met and activities are varied and appreciated.

As I and several members of our family work in healthcare, we have experience in care homes. We all feel very lucky to have found this excellent placement.

My nan was a resident until she passed on 26 December 2022. I feel compelled to review her end-of-life care as it was the most outstanding level of care. In comparison to my mum's end-of-life care (provided in the hospital), it was excellent. I was informed immediately of my nan's declining health, and I was kept in the loop of all medication administered and when it was given. Each time I called for an update, every member of staff was able to provide me with in-depth detail about her health, medication and any changes. The manager was able to explain her end-of-life care, what would happen and how I would be included at every stage. My nan was treated with love, care and respect, and her wishes were respected at all times, as were mine. Even though it was Xmas and she deteriorated rapidly, the staff were attentive, quick to call nurses for immediate pain relief and also make sure I was supported. I was allowed to be with my nan at all times. The staff played her music and comforted her when in pain. I can't thank them enough.

Mum has been at Summerley for around 4-months now with late-onset Alzheimers having been admitted there from the hospital initially on a short stay placement on Boxing Day. Due to Covid, Mum was in isolation for 14-days, which was extremely hard for the family as we didn't know what the home was like, but from the moment we were able to visit her, we have all been really impressed with the home and staff with their kindness and friendliness to us all which has reassured us that Mum is in the best place to enable all her needs to be met. Easter Sunday was Dad's birthday, and upon his visit, he was greeted by the staff with a homemade card and a birthday cake with the staff and residents singing "happy birthday" to him. I cannot explain what this meant to Dad being the first birthday without Mum at home with him... so thank you to everyone at Summerleyfor their care, dedication to their residents and their kindness to us all - you go above and beyond.

My mother has been in Summerley for the past 2-years, suffering from advanced dementia and has now passed away. I cannot speak highly enough of the care and support she has received, and the staff have always kept me informed and up to date regarding any problems or issues. They are caring and friendly, and I cannot thank them enough.