Victoria Lodge Care Home Ltd

48/50 Shakespeare Road, Worthing BN11 4AS

Victoria Lodge Care Home Ltd, Worthing, West Sussex
Victoria Lodge Care Home Ltd, Worthing, West Sussex
Victoria Lodge Care Home Ltd, Worthing, West Sussex

Victoria Lodge Dementia Care Home was originally opened in October 1989, and is comprised of two flats for elderly residents with dementia.

Victoria Lodge is approximately one mile from Worthing's town centre and 15 minutes walk from the town's seafront and only 20 minutes from Brighton.

All residents are treated as individuals and their independence, privacy and dignity is of utmost importance at all times.

Victoria Lodge thrives on laughter, fun and most of all the quality of care and happiness of the resident. Staff strive to respect all those who live and work there at all times.

At Victoria Lodge, staff believe in the therapeutic benefits of providing a pet-friendly environment.

Each resident will be allocated their own carer who will assist them in their needs, whether it bathing, dressing or even shopping.

Owner: Victoria Lodge Care Home Ltd

Person in charge: Vasanti Patel (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Gujarati, Malayalam

Single Rooms: 23

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £534 – £1000 (These prices are only a guideline, please contact Victoria Lodge Care Home Ltd to find out the exact price for your requirements.) (These prices are only a guideline, please contact Victoria Lodge Care Home Ltd to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Victoria Lodge Care Home Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 30 Oct 2017

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Reviews

9.7 Victoria Lodge Care Home Ltd has a Review Score of 9.7 (9.658)

The Review Score of 9.7 (maximum of 10) for Victoria Lodge Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Victoria Lodge Care Home Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Victoria Lodge Care Home Ltd is calculated as follows: ( (79 Excellents x 5) + (41 Goods x 4) ) ÷ 120 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Lodge Care Home Ltd is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Lodge Care Home Ltd?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Lodge Care Home Ltd

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Nephew of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I would thoroughly recommend this lovely care home, the care is exceptional, the home is very warm and welcoming. The staff are extremely kind and caring, nothing is too much trouble for them. They are very professional and passionate about the quality of care each resident receives and they are all treated as individuals. There are daily activities arranged, hairdresser and a beautician visit the residents weekly.
My mother has been a resident for over a year now and I can honestly say I now have peace of mind. She is very well taken care of, always given choices regarding her care, what food she eats and there is always someone there to take time to talk and chat and even hold her hand if she's feeling confused.
Victoria Lodge really is an exceptional care home, I would have no hesitation whatsoever in recommending this wonderful care home to family and friends.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been in Victoria Lodge for 6 months. I am impressed with the way his individual needs have been met, both with his medical treatment and wellbeing. Also visiting the dentist and optician and regular chiropody. They have a professional musician visiting weekly, which he enjoys.

The Carers and staff are kind and understanding and it has a family atmosphere. Regular maintenance is taking place in the house and garden looked lovely in the summer with outside lighting and seating and they had a summer party with lovely food and music. A second TV was set up for him and another resident as they enjoyed watching sport and I thought that this was a very kind gesture. My husband is happy and contented and this is of great comfort to me.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been at Victoria Lodge for a little over a year, he seems to enjoy himself and likes the social aspect with the residents and staff. My sister and I were hesitant about my father going into a Care Home but has turned out to be the best situation for all parties.
I would highly recommend Victoria Lodge, it is a very clean Care Home, with very friendly staff and has access to a garden which was a must for my father.
I can rest assured that my father is receiving High-Quality Care and is much happier than he was whilst at home and myself and my siblings can visit whenever we like.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Where do I start...
The day we found Victoria Lodge was the day I knew my Mum would be safe and happy, this being 2012.
I count my blessings every day that my Mum is there. I know she is safe, I see how caring all the staff and managers are, and most of all chatting to the owner knowing what kind of care home she wanted to create, which is a home from home. A hug or two for her residents, a hand to hold when they are feeling anxious or upset.
To spread laughter and to try their best to ease the sometimes awful symptoms of Dementia with comfort and love.
I have never ever come across such a wonderful, caring, loving, care home and I know my Mum's last years are not fearful and scared but loved and cherished.
I cannot say thank you loud enough to the manager and her lovely staff, you have prolonged my Mum's life by her being in your care, you are all stars and I love you for it.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vasanti Patel, Director/Acting Manager at Victoria Lodge Care Home Ltd responded to this review on 24 Jul 2017:

How can I respond to that...I am truly blessed to be able to look after your loved ones and meet families like this. Genuinely touched.

Mother is part of a family of loving carers and people treated with love and respect. I can't fault the home with anything. Each time my mum was away from Victoria Lodge Care Home, she wanted to go back, she called it her home. Nothing was too much for them to do for care, comfort and happiness of residents. Would recommend this home to anyone. Standards are so high and communication between staff and family is faultless and definitely a true home from home, providing love and protection for residents and their families.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident of this care home for five months. I have found the staff to be very caring and respectful of my mother's dignity at all times. The management is very approachable. They endeavour to encourage the residents to mix and join in activities. Mum's bedroom is light and airy and always kept very clean. The food is excellent, they usually have home made cakes every afternoon. My mother has become faddy with her food and they encourage her with her meals. They also have outside entertainers in which the residents enjoy. The public rooms are kept spotlessly clean and have a very homely feel. I would have no hesitation in recommending this home.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We feel as a family our father is looked after very well. He especially enjoys the lovely meals and the care shown to him. Our father is extremely happy. All the staff are great and all the residents are very happy and have plenty of activities during the week.
The home keeps us well informed if they have any concerns about our father and if he is ill they contact us straight away. We all trust the home completely with Dads welfare.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one over two and half years ago, we have found that the management and staff have been fully committed to the care of my mother. It has been wonderful to see how settled and relaxed she has become especially after a very traumatic experience she had in hospital. The staff nursed her back to health which was wholly due to their care and understanding of her condition. A big thank you to all the staff.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Looking after my mum very well and they phone me with updates.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since being in Victoria Lodge my aunt is very settled. Her general quality of life is better and general health is quite reasonable considering her age.

How likely would you be to recommend Victoria Lodge Care Home Ltd? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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