Birch Grove Road, Horsted Keynes, Haywards Heath RH17 7BS
Westall House provides residential care and support plans to the elderly in attractive and comfortable surroundings. Situated in the picturesque village of Horsted Keynes the home benefits from beautiful views of the surrounding countryside.
Westall House has been carefully designed and modernised to provide a high standard of accommodation and includes a variety of single ensuite bedrooms, which can be personalised to suit. There is also a guest room for visiting relatives and friends who wish to stay overnight.
A dedicated activity co-ordinator works hard to provide a busy calendar of social events, pastimes and hobbies ensuring each resident enjoys an active and fulfilled lifestyle. Knit and Knatter sessions, Bingo, coffee mornings, film afternoons and family fun days are just a few of the fun and engaging activities residents can enjoy.
Mealtimes offer a choice of tasty home cooked food prepared by the homes head chef, who ensures all personal preferences and requirements are catered for.
Group: Abbeyfield Member Societies
Person in charge: Jemma Thompson (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 22
Rooms with ensuite WC: 22
Weekly Charges Guide: Personal Care Single £790 – £870 (These prices are only a guideline, please contact Westall House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Westall House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Westall House has a Review Score of 9.5 (9.513)
The Review Score of 9.5 (maximum of 10) for Westall House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Westall House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 4 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.854 for Westall House is calculated as follows: ( (41 Excellents x 5) + (7 Goods x 4) ) ÷ 48 Ratings = 4.854
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.659 Points relating to the number of positive Reviews for Westall House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.4 Target = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Anthony W (Resident) on Tuesday 6 June 2017. Relates to May 2017.
During my stay, I was extremely impressed by the friendliness, helpfulness and the professionalism of the staff. The accommodation was near and comfortable and the good-excellent. I can't praise the cook and kitchen staff enough.
The garden and other facilities, could not be better.
How likely would you be to recommend Westall House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Peter W (Son of Resident) on Friday 2 June 2017. Relates to May 2017.
My dad went into Westall house for a few days following an operation. We found the whole atmosphere so welcoming and, most importantly, although a bit apprehensive at first, my dad found the whole experience enjoyable and felt at home straight away.
How likely would you be to recommend Westall House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by C F (Daughter of Resident) on Wednesday 24 May 2017. Relates to April 2017.
My father is receiving such excellent care at Westall House.
The whole atmosphere is friendly and welcoming.
A huge amount of effort goes into events, for example, St Patrick's Day celebrations, Easter etc. I am so grateful to all the staff and would recommend the Abbeyfirleds organisation, and Westall House in particular, to anyone.
How likely would you be to recommend Westall House? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Martin C (Son of Resident) on Tuesday 28 March 2017. Relates to March 2017.
Westall House is a great environment for my father. He participates in the wealth of activities provided and has benefitted hugely from the two years he has lived there. The care staff cannot be praised enough for their enthusiasm and friendliness. But more than that, they have genuine empathy for those in their care. Residents can be as independent as they wish and/or are capable of. When my time comes, I hope there is a place there for me.
How likely would you be to recommend Westall House? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Westall House
