
lovely family atmosphere and our mum is looking well and very restedA G(Daughter of Resident/Service User)



lovely family atmosphere and our mum is looking well and very restedA G(Daughter of Resident/Service User)



Situated in the picturesque village of Horsted Keynes, Westall House provides residential care and dementia-friendly care to older people in attractive and comfortable surroundings.
Westall House Care Home has been carefully designed and modernised to provide a high standard of accommodation and offers single ensuite bedrooms, which can be personalised to suit. There is also a guest room for visiting relatives and friends who wish to stay overnight.
A purpose-built dementia-friendly wing...
Care Provided by Westall House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Westall House for full pricing details and T&Cs.
Contact Westall House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Abbeyfield Living Society
- Voluntary / Not for Profit Owned
Person in charge
- Shirley Branch (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (33)
- Single Rooms with ensuite Wet Room (32)
Westall House Reviews (40)
Westall House has a Review Score of 9.6 (9.630) out of 10, based on 14 reviews in the last 2 years.
Over all time Westall House has 40 reviews.
Very satisfied with the care our mother receives. Staff are extremely caring and kind, and there is always a lovely atmosphere in the home. Nothing ever appears to be too much trouble when we ask for help, and management is always very responsive on the occasions when we have voiced any concerns.
Thank you so much for taking the time to review us and with your positive feedback
Westall House is wonderful. The care is outstanding. My Mother has been in there for over 3 years and has recently needed extra care. The staff have been amazing, so lovely, so caring. Not only looking after my Mother but looking after us too. I am so happy that she is there being so well looked after.
Thank you for your kind feedback, looking after your Mum has been an absolute pleasure. Thank you so much for being such a supportive family of Westall
All staff greet visitors and care staff particularly are very familiar with the behaviours of each and every resident.
Thank you for your kind words, the team are driven by ensuring the residents have the best quality of life at Westall House. Working collaboratively with you makes this a whole lot easier. Thank you Shirley
My father has been very unwell over the Christmas period, he has progressing Dementia and high risk with falling and unresponsive episodes. He has had a very nasty chest infection. Our wishes have been for him to remain at home, and carers and managers at Westall have been so kind, thorough and wonderful working with paramedics, doctor and community nurses to take care of him and keep him safe and comfortable despite challenging situations.
Thank you for the lovely feedback, caring for your Dad is easy because he is such a lovely person. Working with families is key for us to ensure we get it right. Thank you Shirley
I found Westall after my father's mobility and needs finally meant that independent living was becoming impossible and an increasing worry to me. I was torn about that move, though very pleased with my father's care at Westall since he arrived just over a year ago. It has given me and the family peace of mind to know that he is comfortable and well cared for by an excellent team that he has grown very fond of. The team get in touch if there is anything I need to know about or discuss. Visiting is easy, and focused on being with him, as his care, food, medicine and wellbeing needs are all sorted. He has a lovely, well appointed room, with a nice view of the garden, so it does really feel like a "home" to him.
Thank you for your review, your Dad is a lovely man, you as a family are very supportive of us and working collaboratively means we can get things right for him. Thank you Shirley
My father has been living at Westall for 2 years. He suffers with Alzheimer's and is living in the Rosemary Wing. He is physically one of the fittest residents there and his needs are more activity focused rather than intimate care, although he does need that too at times. I cannot recommend the staff highly enough. They have a wonderful rapport with him and there is a lot of laughter and the atmosphere is always happy despite what is going on and how exhausted they all are. I love that we can pop in at any time and just join in with what is going on.
Thank you Clare for your kind words and taking the time to write this review your feedback is very important to us as is your support. Shirley
The staff are always helpful and are always available to answer any questions; they go above and beyond to make sure everyone is happy. I am so glad we found Westall Independent Living as it has made our visits to mum so much nicer than where she was before. It's like a family community.
Thank you so much for the positive feedback. We are all very proud of what we do.
I am pleased that my husband is in Westall Care Home in Horstead Keynes where he is safe and well cared for in a homely environment.
Thank you for trusting us with your husband and being such a supportive family.
Having looked at many care homes for mum. Westall House was by far the best. We are so happy mum has settled in well and cannot praise the staff enough. All the staff have been extremely friendly and efficient. The home has a lovely feel, and we look forward to our visits. We would definitely recommend Westall House.
Thank you for your feedback it is lovely to hear. Working with families to get everything right for their loved ones is key to the success.
We are so pleased and relieved to have found Westall House for mum. The staff are so kind and caring, friendly and welcoming. Mum has settled in really well and we are confident she is well looked after. The food is excellent and the grounds are beautiful. Everything seems to run very efficiently and staff are happy in their work, which creates a calm and relaxed atmosphere for the residents, so important with dementia. Management team are easy to contact and happy to discuss details of mum's care plan. From maintenance, cleaners, carers, caterers, activities, to admin, everyone puts the residents wellbeing at top priority. Thank you!
Thank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.
I have no complaints.
The setting of the home is wonderful. The gardens are peaceful and tended well.
There are plenty of activities to suit all types.
Thank you very much for your lovely comments. Your feedback is hugely appreciated.
I go away often and feel completely confident that my mother will be well looked after and I will be contacted if necessary.
Thank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.
Mother is very well cared for at Westall. All rooms are spotlessly clean and the food is of excellent quality. There is a wide variety of activities and musical events. All the staff are extremely pleasant and caring and treat the residents with dignity.
Thank you for your lovely feedback. We will share it with the team.
My Mum has been living in Westall House for 6 months now. The home is really well run and the staff are all friendly, hard-working and very engaged with my Mum. The home tries exceptionally hard to ensure that activities are constantly organised so that if the residents want interactions and distractions there are opportunities. The premises are very comfortable and my Mum is always praising the food.
Thank you so much for your positive feedback and we are so pleased Mum has settled in so well.
The care staff have been extremely patient and reassuring to my mother-in-law to reduce her anxiety over moving into residential care. Everyone makes sure all the residents are cared for with dignity and respect while allowing them to make their own choices if able.
Thank you so much for your lovely feedback- we are so glad she has settled in so well.
The support and kindness shown to my parents and myself has been beyond all expectations.
I can highly recommend Westall House as a happy home, full of kindness and quality care.
Thank you for giving Westall House a 5 star review. It's great to read that your parents have enjoyed their time with us.
It has been a pleasure for all the family, including my mother, to have made her home at Westall House. As one of the residents said at the most recent resident and relative meetings, "the contents have it"! It is very apparent that the residents love the staff, and that is because the feeling is most fully reciprocated. As a relative, we have been welcomed into the "family" and are included in our mother's new home.
Thank you for taking the time to leave a review Martin, we are delighted to hear that you and your mother have been welcomed into the home and treated like family. We really appreciate your comments.
Westall House is outstanding. It provides a warm, friendly, efficient and caring home where individuals are valued and nothing is too much trouble. Residents are kept stimulated by interesting and fun activities and there always seems to be a great deal of laughter. The food is great and varied and special likes and dislikes are catered for. My friend has lived there for over a year and loves it. The other residents and the staff are her new family now and as she deteriorates she is so well cared for and I know she is safe. The staff treat her as if she is their mum. When I visit I am always made to feel really welcome and I am kept informed about her condition and I can talk to any of them about any worries I have. So good.
Thank you for taking the time to leave a review of Westall House, Sue. We really appreciate your feedback. It is wonderful to hear how happy your friend is and that you are made to feel welcome as her visitor.
My nan loved being a Westall resident and was there for 7 years until she passed at 102. They looked after her like she was their nan and gave us peace of mind to know she was loved and cared for.
My grandad is now a resident and is very happy. He is well looked after, enjoys the wonderful food and the entertainment (especially bingo) and is comfortable, safe, happy and enjoys his life.
As a family, we feel so grateful to all the staff for looking after our beloved grandparents and we can’t recommend them highly enough.
Westall is also brilliant at events that involve all family members, young and old and encourage inter-generational gatherings and interactions.
Thank you all at Westall for being amazing.
Thank you for such a lovely review Gail, we really appreciate your kind words. It is wonderful to read how much your Grandad enjoys living at Westall House. We are very pleased that he enjoys the food and the bingo!
A beautiful environment indoors and outdoors. Kind and caring staff who create a family at Westall House. A wide range of activities which are always in tune with the wider world. The staff treat residents with respect and maintain their dignity. Consequently, a full life can be lived here.
Thank you for reviewing Westall House Sheila. We really appreciate such positive feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2018Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westall House.
There are no upcoming events for Westall House.
Awards / Recognitions (1)
- 01 Apr 2022Recipient: Abbeyfield Living Society
Accreditations
There are no accreditations posted yet for Westall House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Westall House
What types of Care is Westall House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westall House have?
There are 33 Single Rooms.
What are the Facilities & Services at Westall House?
Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Westall House to the centre of Haywards Heath?
4.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westall House to verify any information. View our terms and conditions. Westall House has an Enhanced Service -more info.