Westall House

Birch Grove Road, Horsted Keynes, Haywards Heath RH17 7BS
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9.7 34 Reviews
  • Westall House, Haywards Heath
Situated in the picturesque village of Horsted Keynes, Westall House provides residential care and dementia-friendly care to older people in attractive and comfortable surroundings.

Westall House Care Home has been carefully designed and modernised to provide a high standard of accommodation and offers single ensuite bedrooms, which can be personalised to suit. There is also a guest room for visiting relatives and friends who wish to stay overnight.

A purpose-built dementia-friendly wing was added to the house in 2020 offering residents lovely, airy single rooms each with en-suite facilities, and set within warm and homely surroundings. Westall House understands that dementia affects everyone differently, so support is tailored to suit each person by finding out what they enjoy. This means that they are engaged and interested in activities that are meaningful and fulfilling to them. The cost for dementia care at Westall House starts from £1350 per week.

A dedicated activity co-ordinator works hard to provide a busy calendar of social events, pastimes and hobbies ensuring each resident enjoys an active and fulfilled lifestyle. Knit and Knatter sessions, Bingo, coffee mornings, film afternoons and family fun days are just a few of the fun and engaging activities residents can enjoy.

Mealtimes offer a choice of tasty home cooked food prepared by the home's head chef, who ensures all personal preferences and requirements are catered for.

Abbeyfield is proud to offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).
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Care Provided by Westall House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1946
  • Self-Funded Residential Dementia Care: from £2157

These prices are only a guideline, please contact Westall House to find out the exact price for your requirements.

Contact Westall House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Contact Westall House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Shirley Branch (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (33)

Westall House Reviews (34)

9.7

Westall House has a Review Score of 9.7 (9.696) out of 10, based on 9 reviews in the last 2 years.
Over all time Westall House has 34 reviews.

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Reviewer Connection to Westall House
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Total of 34, showing 21-34
Review from T V (Son of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's early days - my mother became a resident in the brand new dementia wing around six weeks ago - but we were absolutely confident that Westall House is an absolute gem. Set in beautiful countryside, the home exudes an air of quiet confidence and professionalism in a tranquil setting. The staff have
been wonderful and everything seems so personal and friendly because the unit is small and the team has been carefully selected. The building is absolutely brand new and very modern and comfortable. Best of all, my mother seems so much more calm and relaxed than ever before. Wonderful!
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your review, we are pleased to hear how happy you are with Westall House. Your kind comments are very much appreciated.

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Review from Richard H (Son of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is extremely happy here, she is really well looked after by all the staff who often go above and beyond the call of duty. Knowing the care and attention she receives at the home is a great relief for me.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, Richard, we really appreciate your feedback.

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Review from Martin C (Son of Resident) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Westall House in 2015, my father has had nothing but happiness, respect and above all, wonderful care. All staff at Westall House contribute to a warm and friendly environment with residents wellbeing as their primary concern. Every team member makes so much effort and since the pandemic,
they have gone the extra mile to make up for the loss of personal contact by relatives. Entertainment for the residents has continued throughout, with events daily to help pass the time in a great environment. The activities organiser is extremely resourceful and creative, finding ways to bring residents together and join in. Photos from the website and Facebook testify to the joy that this brings. We are so lucky to have found the right place for dad to pass his remaining time and he has enjoyed it so much.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review Martin, we are pleased to hear how happy you and your father are with Westall House.

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Review from L B (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been part of the Westall House family since 2014. How lucky were we to find somewhere like this. Mum had a trial week in the sheltered housing and quickly decided to make a permanent move. Three years later, she moved to the residential care side of things and has continued to receive
the same warm, professional, friendly and expert care. Westall House is managed by an excellent team that are very responsive to any concerns or queries. The whole team work so well together and it shows at every level - it doesn’t matter whether it’s caring, catering, activities, housekeeping, facilities, gardening, admin or management, the staff work to the same values. Expert holistic care and delivered in a homely, beautiful environment, often with a healthy sense of humour. Thank you all.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your positive review Louise, we are pleased to hear how happy you are with Westall House.

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Review from Leonard S (Son of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the high standard of care that my father has received since he moved into the home. The staff are all very friendly and lay on lots of entertainment for their residents. They go out of their way on special occasions such as Birthdays, Easter, Christmas and many others,
with cakes, drinks and entertainments. My father is very happy in the home which is a big comfort to all our family.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave such a positive review Leonard.

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Review from Camilla D (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Back in November 2020, it was extremely difficult to get our mother to accept that she needed full-time care and that she could no longer cope safely, in her own home. She is and always has been, fiercely independent and determined, but the time had come when myself and my sister, worried constantly
about her own safety and wellbeing. Added to which, like everyone else, we had the ongoing nightmare of Covid19. Fortunately, we had a lucky strike. A room became available at Westall House. It has been an absolute godsend for all of us. Each and every member of staff is caring and patient and they all seem to present with a cheerful smile. With the care and support that the staff continue to provide, my sister and I can relax in the knowledge that Mum is safe, happy, entertained and cared for at all times. Thank you to all of you. I would recommend Westall House to everyone needing to have their loved ones cared for.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review Camilla, we are really pleased to hear that your mum is so happy at Westall House.

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Review from Elaine D (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my mother moved into Westall, the family have been extremely pleased with the care she has received. When initially looking for a care home, there was no doubt in our minds that Westall was the place to go. All staff took the time to acknowledge us as we were shown around and chatted to my mother,
as well as some of the residents. Over the last month, my mother's health has deteriorated and she has been predominately bed-bound. The staff have risen to the challenge and provided exemplary care. They go above and beyond in ensuring the residents are well cared for in cleanliness and food along with well-organised entertainment. There is always something going on, and the residents are encouraged to take part. During the past year, Westall made arrangements following the Government rules, to enable residents to see a family member outside in the summer months and then via a purpose-built visiting pod. Always thinking outside of the box.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for such a great review Elaine, we are happy to hear how pleased you are with Westall.

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Review from Carole C (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been very pleased with the care Mum has received. Mum has been living at Westall for nearly 2 years and so has experienced the care before and during the virus. Both experiences have been very good and the staff have gone the extra mile to ensure their residents are safe and kept entertained
and mentally stimulated. Well done Westall House.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review Carole, we are pleased to hear how happy you are with Westall House. Glad your mum is happy here. Your comments will be passed to the staff.

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Review from W W (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westhall House has been outstanding throughout the covid pandemic. With the exception of a few weeks, they have managed family visits to relatives and even built a divided summerhouse to enable the continuation of these vital visits. Audio enhancement has improved conversation between the parties. We
have been pleased with all aspects of Westhall House since my mother became a resident in 2017. She has always been treated with the utmost courtesy and respect by all the staff. A regular provision of interesting and varied activities has enhanced her life.
Reply from Lucie Walker, Digital Marketing Manager at Westall House

Thank you for taking the time to leave us a review, we really appreciate it and will pass it on to the team at Westall House.

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Review from Christine M (Daughter of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westall House stood out a mile when we were searching for somewhere for my mother to live permanently when Dad died. It has the atmosphere and style of a hotel more than a care home, from the choice of furniture in communal areas, a proper library where you can sit in peace, tasteful colour schemes,
fresh-smelling, airiness and beautiful rural outlook. Mum has made friendships with several residents, enough to go to each other's rooms for a cup of coffee or chat (before COVID). Before distancing came into force, I enjoyed being a guest for Sunday lunch at a table of four where we could make normal conversation over a lovely roast dinner and a glass of wine. The entertainment programme is outstanding and never patronising. Topics are imaginative, such as dress to impress cocktail evening at Christmas, a cruise around the world month when all food and daily activities were themed from different countries, and outer space month. It has been very safe during COVID & we miss visiting.
Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave such a nice review, Christine, it is very much appreciated. We are pleased to hear how happy you are with Westall House, we will pass your comments to the staff.

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Review from Lisa G (Daughter of Resident) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Westall House about 8 months ago, and although he had been very anxious about the move, he settled in quickly and is very happy there. The home is nicely decorated and kept very clean, tidy and fresh smelling. The food is excellent, fresh and tasty with plenty of choice. The staff take
the trouble to get to know each resident individually and to understand their likes and dislikes. The atmosphere is friendly and welcoming. Staff treat the residents kindly and always speak to them with respect, and Dad has made some good friends amongst the other residents. The events co-ordinator is first-rate. She organises a wonderful range of activities including quizzes, bake-offs, musical events, film shows. There is no pressure to get involved, but the programme is so varied and well-planned that the events are always well-attended. We feel really lucky to have found such an outstanding home for Dad, where he is safe, well cared for and enjoying every day.
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Review from Anthony W (Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my stay, I was extremely impressed by the friendliness, helpfulness and the professionalism of the staff. The accommodation was near and comfortable and the good-excellent. I can't praise the cook and kitchen staff enough.


The garden and other facilities, could not be better.

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Review from Peter W (Son of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went into Westall house for a few days following an operation. We found the whole atmosphere so welcoming and, most importantly, although a bit apprehensive at first, my dad found the whole experience enjoyable and felt at home straight away.
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Review from C F (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is receiving such excellent care at Westall House.
The whole atmosphere is friendly and welcoming.
A huge amount of effort goes into events, for example, St Patrick's Day celebrations, Easter etc. I am so grateful to all the staff and would recommend the Abbeyfirleds organisation, and Westall
House in particular, to anyone.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Westall House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Westall House is calculated as follows: ( (87 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Westall House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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