Clovelly House

44 Station Road, March PE15 8LE
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9.5 27 Reviews
  • Clovelly House, March
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Care Provided by Clovelly House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1550
  • Self-Funded Residential Dementia Care: £1150 – £1550
  • RESPITE Self-Funded Residential Care: £1150 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1550
The price(s) shown are provided by the care home. Contact Clovelly House for full pricing details and T&Cs.

Contact Clovelly House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Clovelly House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Marshall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)

Parking

  • Large parking area at front of the home

Clovelly House Reviews (27)

9.5

Clovelly House has a Review Score of 9.5 (9.548) out of 10, based on 11 reviews in the last 2 years.
Over all time Clovelly House has 27 reviews.

Overall Experience
  • 24
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Date Published
  • 27
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  • 11
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Reviewer Connection to Clovelly House
  • 16
  • 6
  • 2
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Josh G (Grandson of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love coming to visit my grandmother at Clovelly House, always lovely and clean. The grandchildren are always welcome and enjoy to come to see her too. As a family we love spending time with her at the summer fayres and other entertainment they have on. Our grandmother thoroughly enjoys her time at
Clovelly House and it gives us a wonderful feeling knowing how happy and comfortable she is. Nothing is too much trouble with the staff and their time is always given to all the residents. Thank you so much to all at Clovelly House.
Reply from Kim Marshall, Registered Manager at Clovelly HouseThank you for your nice comments, we really appreciate them. I will pass on to the team.
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Review from D D (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring staff and management have been caring for my mother for 18 months she is 98 and now bedridden, she is treated with respect and dignity by the people who care for her, we feel happy she is safe and secure in Clovelly House.
Reply from Kim Marshall, Registered Manager at Clovelly HouseThank you for your very positive review, we all appreciate you taking the time to complete it. I will pass your comments on to the team.
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Review from Gary T (Son of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had amazing help to find a family care home for my dad. Clovelly House has it all. Has plenty of facilities to cater for the residents, the care support is well met. The home is kept very clean and no nasty smells. All staff, including management, treat residents with upmost care and understanding,
being so friendly like an actual family. The food tastes lovely and is homemade, adding to the family feel. Residents can’t escape as all doors are locked, this is good as my dad used to leave his last place and get lost. The best thing about Clovelly House is the amount of activities there are for the residents. I’ve spent a lot of time here, seeing them all enjoying themselves. Definitely recommend Clovelly House, it’s the best care home I’ve been to.
Reply from Kim Marshall, Registered Manager at Clovelly HouseThank you for your lovely review, I will pass your comments to the team.
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Review from Ken E (Son of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Parent needs a care home but I had the same concerns. Was it the right thing to do? Mother was suffering from dementia she needed more than I could give. I was looking for small, friendly, clean, good food, caring/loving, experienced staff and activities to help with mental and physical health.
Mother
enjoyed 18 months in Clovelly before she passed away in January 2023. Elvis visited regularly as do many other entertainers, handicraft sessions, petting animals and all manner of things to bring enjoyment to the VIP's.
Clovelly House was her home, VIP's and staff family. Every visit she asked if she could stay, and the carers would say, of course, you can. She did. All I will add is the words the family used at her service “Clovelly showed what caring was and that living with old age and disabilities could still be fun. At Clovelly House she had all the comforts a family can provide plus respect and dignity”.
Thank you all at Clovelly House.
Reply from Kim Marshall, Registered Manager at Clovelly HouseOn behalf of the Clovelly team, we like to thank you for your lovely review. I will pass on your comments to the staff group. You have summed up beautifully what we strive for, Clovelly is our VIP'S home and are all treated as family. Thank you again.
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Review from Pearl M (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 80-year-old mother has advanced dementia, she has lived in Clovelly House for over 3-years and is very well cared for. The staff are amazing people, caring and considerate. There are plenty of activities for her, and she is given lots of support and encouragement to enjoy the various activities.
I am very happy with the care my mother receives at Clovelly House.
Reply from Kim Marshall, Registered Manager at Clovelly HouseThank you for taking the time to leave such a thoughtful and positive review.
From all of the team.
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Review from Christine H (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Clovelly House almost a year now as she was no longer able to care for herself safely at home. The management and staff who my sister and I have dealt with, have been exceptional, nothing seems too much trouble for them. There's always someone on the end of the phone to answer any
questions we may have. You are also kept up to date with emails and photos to keep you informed. We certainly recommend.
Reply from Malcolm George, Proprietor at Clovelly HouseThank you so much for this kind review, it is greatly appreciated.
From all the Clovelly House team.
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Review from Janette N (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel reassured that my mother is safe at Clovelly. The decor is pleasant and cosy and the food excellent. The staff are professional and friendly and I am kept informed of my mum's condition and was pleased to receive photos, handicrafts and videos sent to me when Covid restrictions prevented visits.
The staff go over and above to provide social events for friends, relatives and residents.
Reply from Kim Marshall, Registered Manager at Clovelly HouseThank you for taking the time to leave us such a positive and heartwarming review.
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Clovelly House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Clovelly House is calculated as follows: ( (102 Excellents x 5) + (30 Goods x 4) ) ÷ 132 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Clovelly House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Kim

Kim Marshall

Job Title: Registered Manager Joined: 2019

Kim Marshall is Clovelly House’s registered Home Manager; working in health and social care for over 26 years, Kim started her career in 2001 as a home care assistant delivering hands-on care to the community. Kim has a wealth of experience that she has brought with her to Clovelly House. Since joining our team, Kim has organised a number of new initiatives which highlight the person-centred care she is driven by, setting up postcards of kindness, tea towels from around the world, Santa Claus on Christmas day and many more! It is this thoughtfulness and caring attitude, backed up by her knowledge of the industry, which makes her a great addition to the Clovelly team.

Suzanne

Suzanne Richardson

Job Title: Care Lead Joined: 2016

Suzanne joined Clovelly House in 2016, working in the kitchen. She has progressed to carer, senior carer, and now her current role is care lead. Suzanne supports Kim, our Manager, with new resident assessment meetings, care planning and everything in between. Suzanne has a great understanding of our residents' needs and supports them where necessary.


Suzanne has recently taken a course in Mental health awareness and is now a champion supporting our staff group with concerns relating to their mental health.

Leanne

Leanne Paxton

Job Title: Administrator Joined: 2021

Leanne is one of our admin team; she helps with the smooth running of the office. Leanne has a background in admin within a care home setting and has very good organisational skills.


Leanne is very personable and will always help and support wherever she can. Leanne recently completed a course on mental health awareness and is a good listener.

Michelle

Michelle Currie

Job Title: Administrator Joined: 2022

Michelle joined Clovelly House as Administrator in 2022. She supports all aspects of office admin and works opposite days to Leanne, ensuring office cover and support.


Michelle comes from an office background and is able to organise and problem-solve. Michelle is very personable and has a good understanding of our residents and the running of a care home.

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