Clovelly House Reviews (23)
9.4
Clovelly House has a Review Score of 9.4 (9.425) out of 10, based on 6 reviews in the last 2 years.
Over all time Clovelly House has 23 reviews.
Review from Pearl M (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 80-year-old mother has advanced dementia, she has lived in Clovelly House for over 3-years and is very well cared for. The staff are amazing people, caring and considerate. There are plenty of activities for her, and she is given lots of support and encouragement to enjoy the various activities.
I am very happy with the care my mother receives at Clovelly House.
Reply from Kim Marshall, Registered Manager at Clovelly HouseThank you for taking the time to leave such a thoughtful and positive review.
From all of the team.
From all of the team.
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Review from Christine H (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum has been in Clovelly House almost a year now as she was no longer able to care for herself safely at home. The management and staff who my sister and I have dealt with, have been exceptional, nothing seems too much trouble for them. There's always someone on the end of the phone to answer any
questions we may have. You are also kept up to date with emails and photos to keep you informed. We certainly recommend.
Reply from Malcolm George, Proprietor at Clovelly HouseThank you so much for this kind review, it is greatly appreciated.
From all the Clovelly House team.
From all the Clovelly House team.
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Review from Janette N (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel reassured that my mother is safe at Clovelly. The decor is pleasant and cosy and the food excellent. The staff are professional and friendly and I am kept informed of my mum's condition and was pleased to receive photos, handicrafts and videos sent to me when Covid restrictions prevented visits.
The staff go over and above to provide social events for friends, relatives and residents.
Reply from Kim Marshall, Registered Manager at Clovelly HouseThank you for taking the time to leave us such a positive and heartwarming review.
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Current
Review Score: 9.4 (9.425)
Overview of Review Score
The Review Score of 9.4 (9.425) out of 10 for Clovelly House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Clovelly House is calculated as follows: ( (63 Excellents x 5) + (9 Goods x 4) ) ÷ 72 Ratings = 4.875
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.55 Points relating to the number of positive Reviews for Clovelly House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 6 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.