Florence House

Westfield Road, Ramsey, Huntingdon PE26 1JR
Review Us
9.5 43 Reviews
  • Florence House, Huntingdon
Show Florence House on the Map

Care Provided by Florence House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1050
  • Self-Funded Residential Dementia Care: £1050 – £1170
  • RESPITE Self-Funded Residential Care: £950 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1170

Fees dependent on the care needs assessment and the type of room.
Services such as hair dressing, Foot care, daily news papers, Hospital appintments if accompabnied by staff are charged separately.

The price(s) shown are provided by the care home. Contact Florence House for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Jenita David
  • Privately Owned

Person in Charge

  • Serene Smidt (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions during day time. A quiet lounge can be booked in advance for family gathering.

Parking

  • There is ample parking on-site, with ramped access facilities.

Are you the Owner/Manager of Florence House? View your Advertising Options

Florence House Reviews (43)

9.5

Florence House has a Review Score of 9.5 (9.500) out of 10, based on 9 reviews in the last 2 years.
Over all time Florence House has 43 reviews.

Overall Experience
  • 37
  • 6
  • 0
  • 0
  • 0
Date Published
  • 43
  • 6
  • 6
  • 9
  • 34
Reviewer Connection to Florence House
  • 13
  • 13
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 1-20
Review from Kevin F (Son of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum first went to Florence House approximately three years ago, she was unable to live by herself and was quite poorly. With the lovely care and support of all the staff at Florence, she has come on leaps and bounds and has stabalised to a degree we would never thought imaginable if she was
to continue in her own home. The staff are very quick to pick up on any slight changes to all the resident's normal behaviours with health and tend to seek treatment of them before they become a problem. Can't fault the care she has received from them all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C A (Daughter of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Florence House is a small nursing home which means all the staff know all the residents really well. The atmosphere is homely and caring.The staff really seem to care and it is easy to talk to the management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adela C (Daughter of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful that my mother was allocated a place at Florence House, which is a small (20 bed) residential care home and so provides a family atmosphere. The staff are exceptional and provide outstanding care. Mum never wanted to enter the care system and with my support, lived independently until
she was 97. Unfortunately 2 years ago, she fell and broke a hip, which was pinned but resulted in limited mobility and accelerated dementia resulting in her reverting to her first language, German, even though she had spoken English for over 70 years. The staff adjusted brilliantly picking up common words and using a translator app. On her 99th birthday, Cook made Frikadellen (German meatballs) for the buffet, a simple gesture reflecting thought and kindness. As a visitor, you are also treated as one of the family which makes every visit a joyful experience. The owner of Florence House leads by example and can only be complemented for an excellent business.
Reply from Jenita David, Administraton at Florence HouseThank you so much Adella for taking time to review our home which helps everyone in the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura W (Daughter-in-law of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father and Mother in law both moved from Essex to be near us in Ramsey. We were fortunate that the owner agreed to them both moving in just after the end of lockdown due to Covid. They were able to spend several years together until my father in law passed away. He was able to remain at Florence
House. They liaised with his GP and District Nursing Team so he could receive end of life care at Florence House surrounded by carers he knew and his family. His wife remains at Florence House and is cared for by kind & caring people who are experts in their field of care. We are kept up to date with any changes. There are frequent events arranged where families are invited to attend. There is no restriction on visiting. The food is varied, well presented, and nutritious and they cater for special dietary requirements. The home is clean and staff are all friendly, approachable, kind and care about their residents well being.
Reply from Jenita David, Provider at Florence HouseThank you so much Laura for giving a review of our care team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D F (Daughter of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very welcoming and super kind. They appear upbeat and genuinely happy in their work. It is a challenging role. They have a lot of patience.
Florence House is very well managed and communication with me has been very reassuring. I have been involved in meetings/reviews with medical and
social service people and I know that the necessary disciplines are in place to provide the best support to the care home to then care for my Mum.
I am very grateful that my mum is safe
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shaun R (Son of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must say what a wonderful care home. The staff are all very caring and attentive to the residents in their care. The home is managed well with all staff and the owners helping out with the day to day running of it. The most important thing for me is that my Dad really likes living there and is happy
there. Well done Florence House keep up the great work.
Reply from Jenita David, Provider at Florence HouseThank you for taking time to send a review. We really do appreciate your feedback and will share this with my team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith E (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the year draws to a close it lends time to reflect on all the events that have taken place during the past 12 months, not least the passing of my dear old mum who reached the grand old age of almost 103.
Mum spent the good part of 11 years at Florence House and along with the help of other family
members we managed to keep one or two visits per week on a regular basis, but without any set routine and sometimes quite late in the day. I have to say we were always made welcome and the care and respect that we witnessed towards the residents was second to none. My mum always spoke her mind and she loved the care workers who became good friends always attending to her needs without any fuss and certainly kept Mum's spirit up with a few jokes and laughs that she always enjoyed. The informal approach to care and monitoring at Florence House is in our opinion second to none, something we will always be extremely grateful for - a big thank you.
Reply from Jenita David, Provider at Florence HouseThank you very much for your lovely comments. Your mum was an unforgettable lady with such graceful manner. We published her lovely poem on the social media page too. I will pass this information to my team, who I am very proud of.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael F (Cousin of Resident) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family first used Florence house 35 years ago when my auntie needed care and again when my mother did. Unfortunately, my cousin 2 years ago needed extra care, and she decided to go to Florence House where the care and attention to her physical and health needs were outstanding. This all came about
from the magical care team that attended and the Management. The communication, advice and support for the immediate family visiting was constant, informative and concise. Nothing but Praise. A big thank you
Reply from Jenita David, provider. at Florence HouseThank you so much for taking time to review. I will pass on this message to the care team whom I am very proud of.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Niece of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has settled well into the care home. The staff have treated him with kindness and respect. Allowing him time alone whilst encouraging him to participate in group activities like church services and exercise classes. A big thank you to them from us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah C (Daughter-in-law of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Florence House Care Home for nine years and chose it herself when she became aware that she needed more support following a short spell in hospital. Initially, it was meant to be for two weeks recovery care. From the moment she arrived, Florence House became her home
and she quickly decided she didn't want to go home. She was always extremely positive about the food and care she received and as a family, we had regular updates about how she was. During her nine year stay, her dementia took over and she went through many challenging stages but without exception, the Florence House staff managed her with dignity, care and kindness. They put safety measures in place and we could not have asked for a more dedicated team either during her life or when she was dying. Nine years is a long time to evaluate but I can honestly say that I cannot find a single area to comment on for improvement. The care was outstanding. I cannot recommend Florence House enough.
Reply from Jenita David, Owner at Florence HouseThank you for taking the time to review us, especially from a health professional who is very busy. It is good to note that our staff provided good care to your loved one. It has been a pleasure to know all the family and thank you for lovely cards, flowers and chocolates for the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer D (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had dementia and was with the care home for a short time. He was extremely well looked after during that time. The staff took time to keep us updated as to his daily activities, supported him through patience and understanding during moments of confusion, and helped with the daily activities
to ensure a healthy and proactive time.
I would thoroughly recommend Florence House Care Home.
Reply from Jenita David, Owner/Manager at Florence HouseThank you for taking time to review us and we appreciate this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a week’s respite at Florence House recently. Prior to that, Mum, my daughter and I visited the home. My first impression of the home was “homely”, and clean. We met the owner and the manager, both of whom spent considerable time with Mum, my daughter and I. They seemed genuinely interested in
Mum and we discussed her care needs, dietary needs etc. For me, quality of care is the most important thing, not looks.
Mum’s first ever respite stay went well, apart from her losing one of her hearing aids (a regular occurrence). I half expected a phone call from the home, but none came and so I relaxed and enjoyed my “week off”.


When we arrived to take Mum home, Mum looked well. I talked to several members of the care team who were friendly. Other residents appeared well cared for and one lady was in the lounge at the piano and appeared to be having lessons.
Mum is booked in for another week’s respite in June. Thank you for looking after Mum so well.

Reply from Jenita David, Owner/Manager at Florence HouseThank you for the review and glad you were able to relax. We hope to see your mum for her next respite.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is in the best of care. Florence House looks after her and me with kindness, love and dedication. The staff and management keep our family in touch with any worries. They are always there for any queries I have. We are lucky as a community to have Florence House, it feels like family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Arun A (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have tried very hard to get to know a new resident as an individual. If I ever phone, I get instant answers about her welfare and activities. They handled the pandemic very well and kept me informed when she was ill and unable to have visitors.
Call buttons are answered promptly.
Reply from Jenita David, Owner/Manager at Florence HouseThank you so much for taking time to review our home. I will pass on the message to all staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael O (Son of Resident) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the level of care that has been provided by Florence House for my mother. The staff are very pleasant and hard working. The owner has been very helpful during a stressful time.
Reply from Jenita David, Owner/Manager at Florence HouseThank you for the time taken to review our care home. We are pleased to note that you are happy and supported by the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley B (Friend of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend moved into the care home in March 2021 she is very settled and appears very happy, the staff are brilliant with her and she is always clean and well cared for. My friend is much more chatty and has mixed in really well with the help and guidance of the carers and manager. The room is nice
and spacious allowing her to have several of her own things.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen B (Son of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was placed in Florence House after being in Hospital, I had never been there before so didn't know what to expect when we visited. I am very pleased to say that Mum was very happy there, the Owner/Manager is very nice and mum soon got to know and like her, we can say that from mums reactions
we saw when we visited, and she makes a point of seeing all residents most days if not every day. Our family were always promptly informed of anything we needed to know. All the staff are dedicated, friendly and polite, a very good family type team, nothing was too much trouble and mum never had a bad word to say.
Reply from Jenita David, Owner/Manager at Florence HouseThank you very much for taking the time to review us. We are glad to know your mother was happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J K (Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My previous experience of care homes was nice. My admission here, therefore, exceeded all expectations. Facilities and staff are excellent. Much care is taken for my treatment, The food provided is first class. This is a very friendly place.
Reply from Jenita David, Owner/Manager at Florence HouseThank you for submitting a review. We are very glad to know that your expectations have been met, and we will try hard to continue to provide the same standard you expect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J K (Wife of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this carehome to anyone with no reservations. My husband, aged 92, I very well looked after and treated with kindness. The staff are caring and the food is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura W (Daughter-in-law of Resident) published on 23 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both parents in law moved to Florence House in November 2020. They have their own very comfortable, well-presented rooms, and are able to be together in communal areas and in their room. The staff are extremely helpful, caring and patient. The owner is very approachable, has been on hand to answer our
queries and give us updates. It’s difficult in these Covid times but we have been able to visit as often as we can (just letting staff know when we plan to visit) and have been able to stand outside and talk through the window. Protecting all the residents is of course the priority.
They have been very proactive with my mother in law who was bed-bound at home for 8 months prior to moving. She has been helped to get out of bed and sit in a chair.
We are very happy with how things have gone since the move and highly recommend Florence House for the care of a relative who can no longer manage at home.
Reply from Jenita David, Owner/Manager at Florence HouseThank you for the lovely review. I am proud of my staff, and definitely, your message will be appreciated by all of us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Florence House is calculated as follows: ( (87 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Florence House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Florence House

What types of Care is Florence House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence House have?

There are 20 Single Rooms.

What are the Facilities & Services at Florence House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence House to the centre of Huntingdon?

8.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House to verify any information. View our terms and conditions. Florence House has an Basic Service - more info.