Florence House

I would recommend this carehome to anyone with no reservations. My husband, aged 92, I very well looked after and treated with kindness. The staff are caring and the food is excellent.

We are very happy with how things have gone since the move and highly recommend Florence House for the care of a relative who can no longer manage at home.

Excellent care. Above and beyond expectancy. All employees from cleaner, cooks and carers did more than I would have thought possible.

I decided to move my Mum from a large care home to Florence House as the atmosphere and staff were so friendly and homely. I know it was the right decision because I've seen my mum come back to life, having dementia she was sleeping a lot. Florence House staff take time to engage on a one to one level and has brought out Mum, so now she talks all the time. The rooms aren't clinical, very homely and catering is wonderful. I can't recommend Florence House highly enough for the high standard of caring and such lovely staff. I feel relieved Mum is getting what she needs.

Florence House is situated on the fringe of a residential area on the outskirts of town. Standing back from a quiet road and approached via a tarmac drive leading to a generous parking area. The premises comprise a single-storey building providing 20 units of accommodation and stands on a large plot with many mature trees and well-tended gardens providing the opportunity for residents to enjoy the open air when weather permits, whilst inside one can enjoy the open air when weather permits. Whilst inside one can enjoy the privacy of your own room, join others in the lounge where entertainment is organised from time to time (quizzes etc.), or take advantage of the quiet area. Ones own room is sufficiently furnished i.e., wardrobe, chest of drawers etc, and personal items ie., TV, radio, pictures are permitted to add the 'homely' touch. All meals are prepared on the premises and served in the dining area. From the moment you step inside the home you are made welcome and you really do have that feeling of being 'at home'. The staff are brilliant and nothing is too much trouble and Management tries to keep you well informed about your loved one who may, from time to time, require a little TLC. Everything is catered for tight to the very end.

The home is very clean and friendly. My mother was well cared for with a great deal of affection and attention. In her dying days, the attention and care was exceptional. She was treated with love and respect by the staff.

My dear friend has sadly just passed away at Florence House. The care she received from the manager and staff was exemplary, she was treated with such kindness and respect and, although difficult at times, their care didn't falter. I cannot thank them enough. Many thanks to them all.

From the manager down, all the staff show the residents the care, respect, consideration and love as if they were all part of their own family. Dementia sometimes made Mum difficult and stubborn which I'm sure I could not have coped with, but they did and still treated her with kindness and patience. I live some distance away so didn't get to know all the staff well, but one senior carer stands out for me, the Manager knows who this person is and I have asked her to pass on my families eternal thanks and gratitude, if all care homes had carers like her it would be beyond excellent. Your relative could not be placed in a more caring home.

And in the last few months of her life, the palliative care the team gave her was fantastic, nothing was too much trouble and they always treated her with respect and dignity and as a family, it gave us great peace of mind.

Staff are really nice and good.

With my 97 year old mother requiring extra care following discharge from hospital. It was only after two days at Florence House during a respite visit that my mother confirmed that she wanted to stay on a permanent basis. Friendly staff and residents, she felt completely at home. We have nothing but praise for the care she is receiving.

All the team are overseen by the owner/Manager. She is so dedicated and should be proud of the care home and all the team who work for her. She was so caring and kind towards my mother. Thank you.

Despite my mother having only been at Florence House for just over a month, myself and my family are very pleased with the overall care my mother is now receiving.

I would not hesitate to recommend this residence to any potential service user. Living in Australia and having family in the UK is always a challenge but knowing that my Mother was being extremely well looked after in her later years at Florence House was heart warming and helped ease the worry for me knowing that she was well cared for.

I think the level of care is excellent. The staff are so friendly and are always ready to answer any concerns you may have. Overall I find it a nice friendly atmosphere and very homely. I would recommend it to anyone.

My father has been in Florence House for a year now. The staff always take into account his needs and his care have been exemplary. He is always treated with dignity. It is small and this makes the difference. The staff know each resident as an individual. I can fully recommend Florence House.

This is a small privately run home which maintains high standards ensuring the staff are well trained, they are all friendly and nothing is too much trouble. There is a lot of interaction between them and the residents, each of whom is treated as an individual with dignity while their likes and dislikes are well known and catered for. Everything is done to ensure their comfort and they are free to choose their own lifestyle and take their meals where it suits them. Tasty food is prepared freshly on-site and alternatives are catered for, I can vouch for it as I sometimes join my wife for lunch. She has dementia so can at times be difficult but the staff are well able to cope resulting in a very happy resident who has no desire to leave. GPs visit as required while eye tests, hairdressing and pedicure are all available by arrangement. There is an activities co-ordinator who relates well to the residents and tries to engage as many as possible in all sorts of daily activities.

We visited my stepmother and were pleasantly surprised by the friendliness and kindness we were met with. It was very obvious that my stepmother felt accepted and well treated by the staff. The staff were very interactive with the residents and it was clear they knew them well and treated them accordingly and with respect.

A five-star experience all round.

Without a doubt, Florence House gives its residents the best possible lifestyle under the careful attention of trained staff. It offers many choices with regards its meals which can be eaten alone in the room or with others in the dining room. It caters for any menu choices i.e vegetarian. The residents each have control of their lifestyle.