Care Provided by Florence House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Fees dependent on the care needs assessment and the type of room.
Services such as hair dressing, Foot care, daily news papers, Hospital appintments if accompabnied by staff are charged separately.
Contact Florence House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Jenita David
- Private Owned
Person in charge
- Serene Smidt (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1988
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (20)
Visiting
- No visiting restrictions during day time. A quiet lounge can be booked in advance for family gathering.
Parking
- There is ample parking on-site, with ramped access facilities.
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Florence House Reviews (45)
9.6
Florence House has a Review Score of 9.6 (9.605) out of 10, based on 10 reviews in the last 2 years.
Over all time Florence House has 45 reviews.
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Review from Jo K (Daughter of Resident) published on 31 May 2017 Submitted via Website•
Overall Experience
Despite the fact that my elderly mother died in Florence House I believe she was as comfortable there in her final weeks as she has ever been. I cannot imagine a more homely setting. She was treated with care, compassion and dignity, but she was also treated as an individual, which was not easy as her dementia occasionally made her difficult to cope with at times.
The home is not run on rigid lines. If she felt like a lie-in or was feeling tired and wanted to go back to bed after lunch, the staff would help her to do just that. It was as close to being in her own home and being in charge of her own life as possible, with the reassurance that people who wanted the best for her were around to make sure she didn't come to any harm.
The standard of care was already high and the introduction of an activities co-ordinator has raised the standard even higher.
Home-made food and lovely carers. I want to move in there myself and I'm only in my fifties!
↩Reply from Jenita David, Manager at Florence House
Thank you so much for your kind words. We are glad your mum was happy here.
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Review from Deborah K (Daughter of Resident) published on 19 May 2017 Submitted via Website•
Overall Experience
The manager runs an extremely caring residential home. The staff are compassionate and friendly. My mother was well cared for and happy during her stay at the home. I would have no hesitation in recommending Florence House to other people.
↩Reply from Jenita David, Manager at Florence House
Thank you for your review. It was a pleasure to have cared for and known your mother. It means a lot to our staff to know they provided a good service and that they cared well for your mother.
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Review from Jan K (Daughter of Resident) published on 30 January 2017 Submitted via Website•
Overall Experience
Florence House cared for my Dad as if he was their relative. All the staff are so caring. Very clean, lovely rooms, activities arranged and freshly prepared food. I would highly recommend Florence House.
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Review from Carlton W (Son of Resident) published on 20 June 2016 Submitted via Website•
Overall Experience
My mother had been a resident at Florence House for well over three years and was warmly welcomed by the owners and all their wonderful kind staff.
Over the time of her stay she was given excellent care and attention by all. The owners are truly dedicated to making all the residents comfortable and happy in their surroundings. Florence House is a very clean, warm, welcoming and happy home.
We we always be grateful for the compassionate care given during the last weeks of my mothers life with all the staff doing everything possible to make her comfortable and happy, whilst maintaining her dignity.
Over the time of her stay she was given excellent care and attention by all. The owners are truly dedicated to making all the residents comfortable and happy in their surroundings. Florence House is a very clean, warm, welcoming and happy home.
We we always be grateful for the compassionate care given during the last weeks of my mothers life with all the staff doing everything possible to make her comfortable and happy, whilst maintaining her dignity.
We would thoroughly recommend Florence House to anyone looking for residential care for a loved one.
↩Reply from A J David, Manager at Florence House
Thank you Mr West for the feedback. Your mother was a wonderful and kind lady. She will be in our memories for a long time.
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Review from Stephen H (Son of Resident) published on 5 April 2016 Submitted via Website•
Overall Experience
We have recently moved to Devon and to minimise the stress, worry and concern to my 91 year old Mother, we arranged for her to go to Florence House on a respite basis. She was naturally nervous and extremely worried to go to a care home, with thoughts of how they used to be many years ago.
However the care, compassion and wonderful service that was afforded right from arrival to departure was exemplary.
The home was clean, the carers superb, the food and facilities excellent.
Very quickly my Mother's feelings turned from worry into joy, as she felt safe & secure and was was warm & cared for.
She said that she most certainly recommend Florence House to everyone that she spoke to,
I could not fault Florence House in anyway and all that I can say is that if you have an elderly relative looking for residential care and support or simply short term respite, then please do not hesitate to contact the Manager at Florence House, I promise that you will not be disappointed.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 September 2017Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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