Paxton Hall Care Home

Rampley Lane, Little Paxton, St Neots PE19 6NY
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9.8 39 Reviews
  • Paxton Hall Care Home, St Neots
Paxton Hall Care Home is a private residential care home situated in St Neots, Little Paxton.

The Care Home has an excellent reputation in the area for a high standard of care and most residents come by recommendation.

There is a stable and caring staff team who are well trained and go the extra mile for residents. There is also a dedicated Activities Coordinator who is responsible for group and individual activities within the home, ensuring that the residents live a full and active life.

All meals are freshly cooked on the premises with residents’ preferences and dietary needs catered for.

A dedicated housekeeping team ensures that the Home is kept clean and always smell free.

Management firmly believe in the following core values:

•        Paxton Hall should be a "home" for its residents.
•        Paxton Hall will provide a high standard of care in a homely, comfortable and secure environment.
•        Each resident is an individual and will be treated with dignity and respect.
•        Every effort will be made to meet individual needs and residents will be encouraged to play an active part in their own care.
•        Staff will have the ethos, training, tools and aids to meet each person’s needs.
•        Staff will be there to provide support and understanding to the family during challenging times.

Paxton Hall is a Grade II listed building and has been owned and operated by a family run company (Kelam Health Care Ltd) for over 24 years.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1750
  • Self-Funded Residential Dementia Care: £1050 – £1750
  • RESPITE Self-Funded Residential Care: £1200 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450

Fee's are dependent on the individuals needs assessed
Fees are all inclusive; there are no additional care home costs.
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.

These prices are only a guideline, please contact Paxton Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Paxton Hall Care Home

Person in charge

  • Emma Laughton (Manager)

Local Authority / Social Services

Admission Criteria

  • Open Admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time at the convenience of the resident being visited.

Parking

  • Free parking on premises.

Paxton Hall Care Home Reviews (39)

9.8

Paxton Hall Care Home has a Review Score of 9.8 (9.835) out of 10, based on 9 reviews in the last 2 years.
Over all time Paxton Hall Care Home has 39 reviews.

Overall Experience
  • 35
  • 4
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Date Published
  • 39
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  • 9
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Reviewer Connection to Paxton Hall Care Home
  • 20
  • 9
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 39, showing 21-39
Review from Jo S (Daughter of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute we approached Paxton Hall they were empathetic and supportive.
Nothing was too much trouble in very difficult Covid times
Communication from both the manager and the administrator was superb.
If I emailed they responded.
If I telephoned they responded.
If I called the carers I
was always given a really personal update about my dad. They were descriptive and accurate about the Dad I knew so I felt confident they really were aware of his needs and capabilities.
I always felt that Dad was safe and cared for at all times.
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Review from Richard L (Son of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother always said to me, don’t ever put me in a care home. But unfortunately, five years ago my mother was showing signs of dementia, and for her own well-being and safety, I had no choice but to find a care home. I chose Paxton Hall for a number of reasons. It was in a nice setting and just felt
right when you went through the front door. All the staff were friendly and welcoming. Her room was always tidy and clean. All of her daily needs were met, from her appearance to the care that she needed. Food was excellent. Various entertainment throughout the year and especially on Christmas Day when I would have lunch with her. I could visit more or less any time and always welcomed with a cup of tea. Mother passed away in April. The staff were excellent in keeping me informed of her daily condition until the day she passed away.
I would extremely recommend Paxton Hall Care Home.
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Review from Ted B (Son of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over four years, becoming more and frail and more and more unhinged as time went on. She could be difficult, abusive and even occasionally violent but never received less than the most attentive, professional, and tender care you can imagine. The staff were gentle but thorough,
not only giving her the nursing and intimate care she needed but also ensuring that she was always smart and well-turned out. The tone of the place comes, as always, from the leadership, and the management here keeps everybody up to the mark in the best way there is - by example. My only quibble is that the beautiful and assiduously maintained front garden is potentially a terrific asset that might somehow be made safe for residents to enjoy.
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Review from John S (Son of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, wife and I all agree that our Mother could not have received better care than she was given at Paxton Hall. She was at the care home for a considerable time and we think that all aspects of her care could not have been better. We would not hesitate to recommend this place to anyone looking
for a safe and friendly environment for their family member and will use Paxton Hall again when we are no longer able to look after my wife's Mother.
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Review from James D (Son of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Paxton Hall since August 2019 and has settled extremely well. My brother and I are very happy with how things are. All the staff have been so welcoming to both her and to us. The fact that we can visit at any time is great, and we do drop in at any time. It has made this difficult time
so much easier for us but, more especially, for Mum.
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Review from Margaret R (Daughter of Resident) published on 27 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother thoroughly enjoyed her respite stay. The staff could not do enough to help her and never got impatient. The food was nutritious, plentiful and appetising. There were choices at every meal. All the family were made welcome and given cups of tea, biscuits and squash when visiting. Even our black
poodle was made a fuss of by both staff and other residents. There were lots of activities on offer. My mother was given a TV in her room. Staff took an interest in her knitting. All residents were encouraged to make friends with each other and visited each other’s rooms and sat together at the dining table. My mother is not a morning person so the staff brought her breakfast to her room. She really enjoyed her bubble bath and the mobile hairdresser took notice of how she wanted her hair styled. Mother ordered a newspaper and this was delivered to her room without fail every morning. She has promised to regularly visit now she has returned home. Thank you, everyone!
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Review from Anne S (Wife of Resident) published on 21 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring people who made my break possible. I felt free as a bird with absolutely no worries that my husband would be happy and well cared for. The day after tomorrow he goes in as a permanent resident. I feel guilty but secure in the knowledge that he will definitely be in the best place.
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Review from Deborah R-C (Daughter of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum passed away this April after living at Paxton Hall for nearly 3 years. During her time there, she was treated with dignity and respect and just as importantly with great affection and understanding. In my view, the care and support she received was second to none. Paxton Hall operates very much
as a family home and mum's visitors were always warmly welcomed by the staff. The food was excellent with every effort being made to meet mum's particular needs. Mum's room was clean and tidy and the communal areas/grounds were well cared for. Regular updates were received regarding mum's wellbeing and news of forthcoming events sent monthly. The real stars of the show were the staff; their warmth towards the residents was so sincere.
Mum's physical needs were met, with staff going above and beyond their duties to make her stay a pleasant one; Mum was always very happy in their company. Finally, mum's passing was treated with such respect for which the family was very grateful.
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Review from G Mc (Daughter of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would particularly like to comment on Christmas Day which the family spent with Dad at the home. It was a truly wonderful day. The food was excellent and the staff could not have done more for us. A remarkable day which we will hold dear in our memories. The family day gathering (mince pies etc)
was also a lovely day which we all very much enjoyed.


There is no opportunity to comment on care/cleaning of clothes etc - we found this to be excellent.

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Review from Michaela E (Daughter of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff took great care to help my family place Dad who needed urgent care having come out of hospital and unable to go back home independently. My sister and I were given caring and informative help to make decisions regarding dads care, even down to the placement of his room. All his needs were
met and the staff were all helpful and friendly. We are very happy with the care Dad received whilst he was at Paxton Hall, he was well looked after, well fed and we felt confident that he was in safe hands. We were kept informed about any decisions, health care options and all areas of Dad's needs. Thank You!
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Review from Margaret G (Daughter of Resident) published on 20 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding a care home for a loved one is a difficult undertaking. Having looked after my mother for five years, I needed to find somewhere I was completely happy with, somewhere my mother would feel at home.
Paxton Hall is that place. From the moment I walked in, I knew this was the right place. The
staff are all caring, friendly, respectful of the residents and aware of their individual needs, patient and always keeping the resident's company.
I think care would be the word I would use to describe Paxton Hall. Care of the residents, and the surroundings and is always clean and tidy. The food is brilliant and the gardens are beautiful.
My mother has her own room which is always immaculate and made homely by the addition of personal items. Everyone knows who she is, and what is happening to her, she cannot communicate very well, but she is always listened to.
I feel so lucky to have found Paxton Hall. I am happy, the family is happy, but most importantly my mother is happy.
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Review from Kim K (Wife of Resident) published on 17 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the time comes this is just the place you want your relative to go to. It is such a hard and emotional thing to have to do. The home is clean and welcoming so I was confident that my husband would be well cared for. The staff could not be more loving and attentive, (and always plenty of them around)
the food is second to none. Even through the night he was checked on and turned. I always worried that he would not be looked after as well as I did for him, but I was wrong, he was always clean, smart, well feed and encouraged to walk about. What more can you ask for but to walk away (for a short break) knowing that all is well.
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Review from Ruth L (Daughter of Resident) published on 5 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited a number of care homes in the vicinity we knew as soon as we walked into Paxton Hall that we had found the right place for our mother. We needed to find a care home for the duration of around six weeks for her to recuperate after surgery. The staff at Paxton Hall were kind, caring and
unfailingly cheerful, nothing was too much trouble.


The food was excellent, with a freshly cooked breakfast, lunch and then afternoon tea you could not get better... they greeted me with tea and cake on a number of occasions when I visited. The rooms are bright clean and well equipped and the communal areas of which there are at least three sitting rooms were spotlessly clean and fitted with comfortable and homely furniture and televisions. There is also a lovely conservatory which makes a great place to sit and read in peace... you honestly could not ask for more.


I would not hesitate to recommend this care home to anyone.

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Review from Steve H (Son of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The 'Care home' as it is known, is exactly what the definition is - they care and go out of their way to keep caring even when things get hard. I would have no hesitation in recommending them as they do not only CARE for my mother but also when needed CARE for and support myself. Nothing is too much
trouble. You can visit whatever time of the day and they will always treat you with respect and as you are an extended member of the bigger family!!


Thank you ALL!!

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Review from Jocelyn N (Friend of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was a Resident at Paxton Hall for 5 years and during that time she received excellent care. The staff were always very cheerful and nothing was too much trouble. Paxton Hall has a very good name in the area and I have no hesitation in singing its praises!
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Review from Jacqueline K (Daughter-in-law of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are always helpful and caring, I have never met anyone who is rude or dismissive.
There are several activities arranged for residents.
As a family we have always been made welcome, the children, when visiting their great-nanna, are never made to feel 'in the way', and always offered soft
drinks, tea and biscuits (they even had tea with nannie).
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Review from Annette C (Daughter of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the care and attention shown to my mother who is still a resident and my father who sadly died July 2018. The staff are very friendly and approachable. There is a serene calmness within the home with a relaxed atmosphere. Food is plentiful and all fresh ingredients prepared and cooked
on site. Portions very substantial. I can’t recommend Paxton Hall enough. In fact, I have been spreading the word when people ask.
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Review from Michael L (Friend of Resident) published on 23 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was impressed by the approach of the staff. They always talked to residents at equal height to their eye level, were considerate and caring to residents and relatives/visitors. Any concern was addressed speedily.
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Review from Jill W (Son-in-law of Resident) published on 13 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law spent 2 weeks respite at Paxton Hall. On his return home he had nothing but praise for the home, the carers and the food. He has not stopped praising the standard of food so well done the chefs!!!! We packed him up with loads of goodies which most came home with him as he was too well
fed to eat them. Congratulations for running and managing a lovely and clean care home.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Paxton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Paxton Hall Care Home is calculated as follows: ( (101 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Paxton Hall Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Emma

Emma Laughton

Job Title: Manager Joined: 2024

I am Emma Laughton, the registered manager for Paxton Hall since January 2024. I have worked within the care sector for 20 years and have been impressed by the quality of care at Paxton Hall and by the amazing management and care team who have made me feel so welcome. I enjoy spending time with our residents and getting to know them and all about their lives. I also enjoy working with staff who are so caring and work so hard. I love the job.

Sue

Sue Albone

Job Title: Deputy Manager Joined: 2000

I have worked at Paxton Hall for 28 years this year (2024). Paxton Hall has been my home since I left school and has seen me grow, through getting married and having my three sons. Care is my calling in life, and I could never imagine doing anything else. I love getting to know each resident individually, learning their histories and hearing their many interesting stories from their long lives. As deputy manager, I have varied responsibilities at Paxton Hall including developing and updating care plans for all residents.

Liz

Liz Bryan

Job Title: Administrator Joined: 2010

I am Liz Bryan and have worked at Paxton Hall as the Administrator for 14 years. I have a varied role as the Administrator but love being with the residents and hearing their stories. I am very passionate about trying to help people when they come to us looking for care for their loved ones. I normally show prospective residents and their relatives around the home and answer their questions.

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