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Vera James House Care Home

Chapel Street, Ely, Cambridgeshire CB6 1TA
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Vera James House Care Home, Ely
Vera James House Care Home, Ely
Vera James House Care Home, Ely

Vera James House is a purpose built residential care home for older people situated in the historic centre of Ely within walking distance of the market place and the cathedral. The scheme has 42 single rooms, all with ensuite facilities.

They have rooms available on two floors with lift access to all areas and some rooms have views of the Cathedral. Regular trips to the market and Cathedral are arranged for...  

Care Provided by Vera James House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,550£1,500 - £1,550
Residential Dementia Care£1,500 - £1,550£1,500 - £1,550

Hairdressing, chiropody and all private treatments are not included in the cost.

Contact Vera James House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Beverley Murray (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (42)

Visiting

  • Visitors are welcome at any time.

Parking

  • Visitor parking at Vera James House is limited. If the on-site spaces are full, visitors may use street parking nearby or the St Mary's Street Car Park, which is conveniently located around the corner and offers ample parking.

Vera James House Care Home Reviews (29)

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9.4

Vera James House Care Home has a Review Score of 9.4 (9.419) out of 10, based on 12 reviews in the last 2 years. Over all time Vera James House Care Home has 29 reviews.

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Showing 29 reviews matching selected criteria
Review from D R (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

Mum passed away after having 6 months living at Vera James. The guidance received, the admin staff, the carers showed kindness, helpfulness particularly leading up to mum's passing. Unfortunately mum couldn't get involved in the activities but for some who could, it is exceptional what is available. Mum felt very safe and content at Vera James. Throughout this time the phone was promptly answered and dealt with whatever was needed.

Reply from Louise Bassett, Regional Operations Manager at Vera James House Care Home

Our sincere condolences at the loss of your mum. Thank you for taking the time to submit this review of your experience at Vera James House. pass on your kind words to the staff team there as I know they will be pleased to know they were about to support you with such comfort at sad a difficult time.

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Review from Linda C (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

Mum has been in Vera James for 3 years now, and I have neve been disapointed with her care. There are so many activities and family are always welcome to join in or help which for me is special. I love to see mum keeping busy, smiling and enjoying herself at 94 years old.

Reply from Beverley Murray, Registered Manager at Vera James House Care Home

We really appreciate your thoughtful review. It's a pleasure caring for your mum and we are pleased to hear she is enjoying her time with us. We're always looking to improve and welcome your suggestions for improving our food or other aspects of the home.

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Review from Alison B (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

It is lovely to see Mum and her chums engaging in a wide range of activities both physical and mental, and all with the broadest of smiles on their faces. Thank you Vera James House.

Reply from Beverley Murray, Registered Manager at Vera James House Care Home

Thank you for your kind words, Alison. We're so pleased to hear your mum is enjoying the activities - if there's anything we can do to further improve your experience, we'd love to hear from you.

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Review from Rosemarie H (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience

My mother has been at home for nearly 3 years. I have witnessed great care and personal attention to all the residents.

Reply from Beverley Murray, Registered Manager at Vera James House Care Home

Thank you for your kind review. We're glad you're happy with the care we provide and welcome suggestions to improve our activities. Please feel free to share your thoughts with our management team at any time.

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Review from Jane L (Resident / Service User) published on 21 October 2025 Submitted via Postal Card
Overall Experience

I have lived here for 2 1/2 years. Naturally I would have preferred to stay at home, it was not possible. I feel we are well looked after. The staff are all kind, helpful & very good at their jobs.

Reply from Beverley Murray, Registered Manager at Vera James House Care Home

Thank you for your kind review. We're pleased to hear that you feel well looked after and appreciate your feedback about our staff. We always welcome your suggestions for improving our food and activities.

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Review from M B (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

I cannot fault Vera James House. The staff, office and carers alive are so lovely, so caring, so efficient, so friendly, so reassuring, so professional, so experienced. My father was desperately in need of 24/7 care with Lewy Body Dementia progressing. Unfortunately he passed after only 2 1/2 wks in Vera James. This was due to his own health. Vera James was faultless - treating him with their care, dignity and respect. They kept me informed at all time, and I have appreciated greatly their support and care for me too. I really cannot recommend this home enough. Amazing!

Reply from Beverley Murray, Home Manager at Vera James House Care Home

Thank you for your heartfelt review and recommendation. We are deeply touched by your kind words and glad to hear that our care and support were comforting during such a challenging time. Your appreciation for our staff's dedication means a great deal to us.

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Review from A P (Friend of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

Wonderful care home, extremely clean, well cared for, resident settled within a couple of days due to the care of the staff. All staff, everyone has been outstanding for their love, care and support to all of us.

Reply from Beverley Murray, Home Manager at Vera James House Care Home

Thank you for your glowing review. Your feedback is greatly appreciated!

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Review from Bernadette S (Wife of Resident) published on 24 January 2025 Submitted via Website
Overall Experience

My husband has had a couple of stays in respite before he had a permanent placement. From his first time at Vera James, he was made to feel comfortable and secure. The staff were extremely welcoming for both him and me. This was not his first experience in a care home, which did not go well. So, thank you so much for peace of mind.

Reply from Robert Hart, Registered Manager at Vera James House Care Home

Thank you for your positive feedback. We are pleased we are able to ensure outstanding care and offer a comfortable home.

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Review from Tim F (Son of Resident) published on 24 January 2025 Submitted via Website
Overall Experience

My mother has not complained about anything to me, has settled in quickly, and is well looked after. They always notify me concerning any matters regarding her welfare, and the staff are very friendly and professional.

Reply from Robert Hart, Registered Manager at Vera James House Care Home

Thank you for your feedback! We're delighted to hear your mother has settled in well.

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Review from Jan M (Friend of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

I am impressed and grateful for the care which the staff show the residents. I am also hugely impressed by the number of activities provided to help residents remain alert and feel useful and active. Communication with residents friends and relatives is also very good and allows them to be included in the running of the home and the care of the residents. Sadly, my friend can no longer benefit from activities that are organised, but it does seem a very happy and caring home. I think both the manager and the activities coordinator have made a huge difference.

Reply from Robert Hart, Registered Manager at Vera James House Care Home

Thank you for your thoughtful review and the positive comments about our staff and activities at the home. We're glad to hear that you appreciate the efforts made to keep our residents engaged and families informed. We're sorry to hear that your friend can no longer participate in the activities...  

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Review from Stephen N (Resident / Service User) published on 18 December 2024 Submitted via Website
Overall Experience

Vera James provides a truly outstanding level of care. My Mum has Alzheimer's and from the moment she moved into the Home in July staff were attentive to her needs and made her feel welcome. The nature of her illness means that she can become confused and behave in ways outside the norm: because the staff members are all skilled in dementia care they are adept at dealing with this empathetically and kindly. The family lives some three hours away and we can have absolute confidence in the care she is receiving. Vera James House has a pleasant atmosphere and is always welcoming: I unhesitatingly recommend it.

Reply from Robert Hart, Registered Manager at Vera James House Care Home

Thank you for your wonderful review. Hearing how well your mum has settled into Vera James House is heartening. We truly appreciate your recommendation!

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Review from Gary B (Son of Resident) published on 18 December 2024 Submitted via Website
Overall Experience
My mother has been a resident for nearly two and a half years. Moving her into Vera James was the best thing we could have done. She gets on well with the staff who are friendly and helpful and enjoys the activities. Whilst long-standing health issues have meant a loss of mobility the staff have adapted to each change and take trouble to make sure she doesn't miss out on activities and events. The Summer 'trip to the pub' was a treat she really enjoyed and I can only congratulate whoever thought it up.

The reception staff are excellent and always friendly and keep us informed with what is going on both with our mum and what is going on in terms of events etc. We really like the way the home/staff seek to involve the families in events and to a degree, what is happening regarding developments.

Reply from Robert Hart, Registered Manager at Vera James House Care Home

Thank you so much for sharing your experiences. We're thrilled to hear that moving your mother to Vera James House has been so positive. We appreciate your kind words about our team's efforts to keep families engaged and informed!

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Review from J R (Daughter of Resident) published on 13 March 2024 Submitted via Website
Overall Experience
A refreshing change from the perception of care homes. Vera James truly does care. The friendly, approachable and responsive team could not have done more for Mum whilst there for the last 9 months of her life. Despite at times being difficult to reason with due to her dementia, they displayed patience and courtesy at all times.
Activities were organised and she was encouraged to join in. They took time to understand her likes and dislikes, and supported her.
Mum's room was redecorated before she arrived, and we were able to add items from home to ensure that she felt she had her own space to retreat to, albeit she was happiest in the day room engaging with others.
The team are all long-standing, a clear demonstration that they too are ideally suited to such a dedicated role, and they are all commended for the commitment they show to the residents and each other - it creates a great atmosphere as soon as you walk in!

Fully recommend a visit if you are searching for a care solution.

Reply from Robert Hart, Registered Manager at Vera James House Care Home

Thank you for your kind words, it is hugely appreciated by the team at Vera James House. We are always striving to provide outstanding care to residents in a person-centered way. Your comments have such a positive impact in recognizing the amazing dedication of the team at Vera James House.

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Review from T D (Daughter of Resident) published on 19 February 2024 Submitted via Website
Overall Experience
From the first moment we met with the manager and had a tour of the home we dismissed looking at other options, it was absolutely perfect for Mum.
We tried a week of respite care in the first instance to see how Mum would settle and quickly wondered why we hadn’t considered it before; it was the right thing for Mum and gave Dad the break he needed. It also made him and us realise that the time had come to let the professional carers take over.
The care and attention given, to not just our mother but visibly to all the residents, was at times above and beyond anything we could have wished for.
Mum was strong-willed and the team took time to understand her needs and learned very quickly how to get the best out of her. She enjoyed her time at Vera James and was treated with dignity at all times.
My special thanks to all, you made a difficult time so much more bearable. I cannot thank you enough.

Anyone considering Vera James House, it’s the best!

Reply from Robert Hart, Registered Manager at Vera James House Care Home

Thank you so much for your kind words, it means the world to the team at Vera James House.

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Review from J T (Daughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

I live the furthest away that you can in the U.K. from my father but knowing that he is being well looked after helps no end. The staff I have spoken to are all wonderful and although I don’t have much dealing with them I feel I can call at any time.

Reply from Andrew Siano, Home Manager at Vera James House Care Home

Thank you for your kind words. This means a lot to the team at Vera James House. We look forward to seeing you next.

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Review from John N (Son of Resident) published on 5 September 2023 Submitted via Website
Overall Experience
My mother recently spent 2 weeks in respite care at Vera James House. The time was a positive experience for her. She remarked how kind and caring the staff are. The food she said was very good.

I made numerous visits to her, and always found the staff to be friendly, efficient and courteous. All in all, it was a positive experience for our family.

Reply from Andrew Siano, Home Manager at Vera James House Care Home
Many thanks for your kind comments. Vera James House aims to deliver good quality care to all our residents.

With Kind Regards.

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Review from Jacqueline B (Friend of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience

I have no problems at all with staff, my friend has not ben there long but is really enjoying her stay.

Reply from Andrew Siano, Home Manager at Vera James House Care Home

Thank you for your review of Vera James House. Your feedback is very important to us.

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Review from Mike H (Son of Resident) published on 25 August 2023 Submitted via Website
Overall Experience

My mother has now been a resident for over a year, she is content and comfortable with both the staff and services provided. The home is very calm and there is always a warm welcome from all the staff which makes it feel very homely. I am so glad that we found Vera James.

Reply from Andrew Siano, Home Manager at Vera James House Care Home

Thank you Mike, the Vera James House team appreciates your positive comments and we will continue to deliver the best services to our residents.

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Review from L C (Resident / Service User) published on 8 August 2023 Submitted via Postal Card
Overall Experience

I have been at Vera James House for four months now and in some ways am still settling in. I like my room, which is comfortable and a good size. The staff are kind and helpful, some exceptionally considerate - just one or two not quite as patient and understanding, though I know they're very busy. the home has been quick to respond if I've had any medical needs or if my daughter has mentioned any problems to them. The food is nice. I haven't taken much part in activities so far but I know there's a lot available.

Reply from Andrew Siano, Home Manager at Vera James House Care Home

Thank you for your thoughtful review of Vera James House. We're heartened to know you find your room comfortable and most of our staff kind and considerate. We genuinely value your feedback and take any concerns to heart, especially regarding consistency in patience and understanding. Every...  

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Review from Linda F (Daughter of Resident) published on 24 April 2023 Submitted via Website
Overall Experience

Mum moved into Glenholme Vera James House after her dementia worsened and she was no longer safe on her own, even with regular carers. She settled in surprisingly quickly, although she had been there before for respite care. She was well looked after and enjoyed the regular meals and took part in some of the activities. When her condition worsened and she was put on end of life care the staff stepped up and made sure her needs were met. They supported her until the end.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (13) & Events (0)

News
  • 20 May 2026

    At Vera James House Care Home, one very special day recently brought back a lifetime of treasured memories for resident May, as she was given the opportunity to reconnect with...

  • 29 Apr 2026

    This year for Dementia Action Week, Glenholme Senior Living will be inviting family, friends and visitors to experience what it may feel like for people living with dementia, by giving...

  • 17 Dec 2025

    Delighted to announce that our all-new Senior Living Magazine, Home Sweet Holme, is now available to read online! This magazine gathers all of the heart-warming moments and exciting news from...

Upcoming Events

There are no upcoming events for Vera James House Care Home.

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Vera James House Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Vera James House Care Home

What types of Care is Vera James House Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Vera James House Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Vera James House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Vera James House Care Home to the centre of Ely?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vera James House Care Home to verify any information. View our terms and conditions. Vera James House Care Home has an Enhanced Service -more info.