Vera James House Care Home

Chapel Street, Ely, CB6 1TA
Review Us
9.4 29 Reviews
  • Vera James House Care Home, Ely
Vera James House is a purpose built residential care home for older people situated in the historic centre of Ely within walking distance of the market place and the cathedral. The scheme has 42 single rooms, all with ensuite facilities.

They have rooms available on two floors with lift access to all areas and some rooms have views of the Cathedral. Regular trips to the market and Cathedral are arranged for residents. Visitors to the home include local school choirs, the PAT dog, carol singers, local church and volunteers. All meals are cooked on the premises in the kitchens, in partnership with Apetito, and have been awarded a five star rating by Environmental Health.

Vera James House offers:

42 single rooms, all with en-suite facilities

Designed for residents who require permanent or respite care in a residential setting. Vera James House is designated to support older people living with dementia and other related illnesses

In order to ensure peace of mind, all rooms are linked to a call system when staff assistance is required

The home is fully wheelchair accessible with a lift to the first floor

Bedrooms are grouped close to shared living/dining rooms

Specialist bath rooms have modern care equipment for a quality bathing experience
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Care Provided by Vera James House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1550
  • Self-Funded Residential Dementia Care: £1500 – £1550
  • RESPITE Self-Funded Residential Care: £1500 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1550

Hairdressing, chiropody and all private treatments are not included in the cost.

The price(s) shown are provided by the care home. Contact Vera James House Care Home for full pricing details and T&Cs.

Contact Vera James House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Vera James House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beverley Murray (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • Visitor parking at Vera James House is limited. If the on-site spaces are full, visitors may use street parking nearby or the St Mary's Street Car Park, which is conveniently located around the corner and offers ample parking.

Vera James House Care Home Reviews (29)

9.4

Vera James House Care Home has a Review Score of 9.4 (9.419) out of 10, based on 12 reviews in the last 2 years.
Over all time Vera James House Care Home has 29 reviews.

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Reviewer Connection to Vera James House Care Home
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Review from D R (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum passed away after having 6 months living at Vera James. The guidance received, the admin staff, the carers showed kindness, helpfulness particularly leading up to mum's passing. Unfortunately mum couldn't get involved in the activities but for some who could, it is exceptional what is available.
Mum felt very safe and content at Vera James. Throughout this time the phone was promptly answered and dealt with whatever was needed.
Reply from Louise Bassett, Regional Operations Manager at Vera James House Care HomeOur sincere condolences at the loss of your mum. Thank you for taking the time to submit this review of your experience at Vera James House. pass on your kind words to the staff team there as I know they will be pleased to know they were about to support you with such comfort at sad a difficult time.
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Review from Linda C (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Vera James for 3 years now, and I have neve been disapointed with her care. There are so many activities and family are always welcome to join in or help which for me is special. I love to see mum keeping busy, smiling and enjoying herself at 94 years old.
Reply from Beverley Murray, Registered Manager at Vera James House Care HomeWe really appreciate your thoughtful review. It's a pleasure caring for your mum and we are pleased to hear she is enjoying her time with us. We're always looking to improve and welcome your suggestions for improving our food or other aspects of the home.
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Review from Alison B (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is lovely to see Mum and her chums engaging in a wide range of activities both physical and mental, and all with the broadest of smiles on their faces. Thank you Vera James House.
Reply from Beverley Murray, Registered Manager at Vera James House Care HomeThank you for your kind words, Alison. We're so pleased to hear your mum is enjoying the activities - if there's anything we can do to further improve your experience, we'd love to hear from you.
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Review from Jane L (Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived here for 2 1/2 years. Naturally I would have preferred to stay at home, it was not possible. I feel we are well looked after. The staff are all kind, helpful & very good at their jobs.
Reply from Beverley Murray, Registered Manager at Vera James House Care HomeThank you for your kind review. We're pleased to hear that you feel well looked after and appreciate your feedback about our staff. We always welcome your suggestions for improving our food and activities.
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Review from Rosemarie H (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at home for nearly 3 years. I have witnessed great care and personal attention to all the residents.
Reply from Beverley Murray, Registered Manager at Vera James House Care HomeThank you for your kind review. We're glad you're happy with the care we provide and welcome suggestions to improve our activities. Please feel free to share your thoughts with our management team at any time.
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Review from M B (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Vera James House. The staff, office and carers alive are so lovely, so caring, so efficient, so friendly, so reassuring, so professional, so experienced. My father was desperately in need of 24/7 care with Lewy Body Dementia progressing. Unfortunately he passed after only 2 1/2 wks in
Vera James. This was due to his own health. Vera James was faultless - treating him with their care, dignity and respect. They kept me informed at all time, and I have appreciated greatly their support and care for me too. I really cannot recommend this home enough. Amazing!
Reply from Beverley Murray, Home Manager at Vera James House Care HomeThank you for your heartfelt review and recommendation. We are deeply touched by your kind words and glad to hear that our care and support were comforting during such a challenging time. Your appreciation for our staff's dedication means a great deal to us.
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Review from A P (Friend of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home, extremely clean, well cared for, resident settled within a couple of days due to the care of the staff. All staff, everyone has been outstanding for their love, care and support to all of us.
Reply from Beverley Murray, Home Manager at Vera James House Care HomeThank you for your glowing review. Your feedback is greatly appreciated!
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Review from Bernadette S (Wife of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has had a couple of stays in respite before he had a permanent placement. From his first time at Vera James, he was made to feel comfortable and secure. The staff were extremely welcoming for both him and me. This was not his first experience in a care home, which did not go well. So, thank
you so much for peace of mind.
Reply from Robert Hart, Registered Manager at Vera James House Care HomeThank you for your positive feedback. We are pleased we are able to ensure outstanding care and offer a comfortable home.
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Review from Tim F (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has not complained about anything to me, has settled in quickly, and is well looked after. They always notify me concerning any matters regarding her welfare, and the staff are very friendly and professional.
Reply from Robert Hart, Registered Manager at Vera James House Care HomeThank you for your feedback! We're delighted to hear your mother has settled in well.
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Review from Jan M (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am impressed and grateful for the care which the staff show the residents. I am also hugely impressed by the number of activities provided to help residents remain alert and feel useful and active. Communication with residents friends and relatives is also very good and allows them to be included
in the running of the home and the care of the residents. Sadly, my friend can no longer benefit from activities that are organised, but it does seem a very happy and caring home. I think both the manager and the activities coordinator have made a huge difference.
Reply from Robert Hart, Registered Manager at Vera James House Care HomeThank you for your thoughtful review and the positive comments about our staff and activities at the home. We're glad to hear that you appreciate the efforts made to keep our residents engaged and families informed. We're sorry to hear that your friend can no longer participate in the activities and would welcome a conversation to discuss any specific feedback or suggestions you might have to further improve our services. Please feel free to reach out to our management team at your convenience.
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Review from Stephen N (Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vera James provides a truly outstanding level of care. My Mum has Alzheimer's and from the moment she moved into the Home in July staff were attentive to her needs and made her feel welcome. The nature of her illness means that she can become confused and behave in ways outside the norm: because the
staff members are all skilled in dementia care they are adept at dealing with this empathetically and kindly. The family lives some three hours away and we can have absolute confidence in the care she is receiving. Vera James House has a pleasant atmosphere and is always welcoming: I unhesitatingly recommend it.
Reply from Robert Hart, Registered Manager at Vera James House Care HomeThank you for your wonderful review. Hearing how well your mum has settled into Vera James House is heartening. We truly appreciate your recommendation!
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Review from Gary B (Son of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly two and a half years. Moving her into Vera James was the best thing we could have done. She gets on well with the staff who are friendly and helpful and enjoys the activities. Whilst long-standing health issues have meant a loss of mobility the staff have adapted
to each change and take trouble to make sure she doesn't miss out on activities and events. The Summer 'trip to the pub' was a treat she really enjoyed and I can only congratulate whoever thought it up.
The reception staff are excellent and always friendly and keep us informed with what is going on both with our mum and what is going on in terms of events etc. We really like the way the home/staff seek to involve the families in events and to a degree, what is happening regarding developments.
Reply from Robert Hart, Registered Manager at Vera James House Care HomeThank you so much for sharing your experiences. We're thrilled to hear that moving your mother to Vera James House has been so positive. We appreciate your kind words about our team's efforts to keep families engaged and informed!
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Review from J R (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A refreshing change from the perception of care homes. Vera James truly does care. The friendly, approachable and responsive team could not have done more for Mum whilst there for the last 9 months of her life. Despite at times being difficult to reason with due to her dementia, they displayed patience
and courtesy at all times.
Activities were organised and she was encouraged to join in. They took time to understand her likes and dislikes, and supported her.
Mum's room was redecorated before she arrived, and we were able to add items from home to ensure that she felt she had her own space to retreat to, albeit she was happiest in the day room engaging with others.
The team are all long-standing, a clear demonstration that they too are ideally suited to such a dedicated role, and they are all commended for the commitment they show to the residents and each other - it creates a great atmosphere as soon as you walk in!
Fully recommend a visit if you are searching for a care solution.
Reply from Robert Hart, Registered Manager at Vera James House Care HomeThank you for your kind words, it is hugely appreciated by the team at Vera James House. We are always striving to provide outstanding care to residents in a person-centered way. Your comments have such a positive impact in recognizing the amazing dedication of the team at Vera James House.
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Review from T D (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment we met with the manager and had a tour of the home we dismissed looking at other options, it was absolutely perfect for Mum.
We tried a week of respite care in the first instance to see how Mum would settle and quickly wondered why we hadn’t considered it before; it was the right
thing for Mum and gave Dad the break he needed. It also made him and us realise that the time had come to let the professional carers take over.
The care and attention given, to not just our mother but visibly to all the residents, was at times above and beyond anything we could have wished for.
Mum was strong-willed and the team took time to understand her needs and learned very quickly how to get the best out of her. She enjoyed her time at Vera James and was treated with dignity at all times.
My special thanks to all, you made a difficult time so much more bearable. I cannot thank you enough.
Anyone considering Vera James House, it’s the best!
Reply from Robert Hart, Registered Manager at Vera James House Care HomeThank you so much for your kind words, it means the world to the team at Vera James House.
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Review from J T (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live the furthest away that you can in the U.K. from my father but knowing that he is being well looked after helps no end. The staff I have spoken to are all wonderful and although I don’t have much dealing with them I feel I can call at any time.
Reply from Andrew Siano, Home Manager at Vera James House Care HomeThank you for your kind words. This means a lot to the team at Vera James House. We look forward to seeing you next.
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Review from John N (Son of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother recently spent 2 weeks in respite care at Vera James House. The time was a positive experience for her. She remarked how kind and caring the staff are. The food she said was very good.
I made numerous visits to her, and always found the staff to be friendly, efficient and courteous. All in
all, it was a positive experience for our family.
Reply from Andrew Siano, Home Manager at Vera James House Care HomeMany thanks for your kind comments. Vera James House aims to deliver good quality care to all our residents.
With Kind Regards.
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Review from Jacqueline B (Friend of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no problems at all with staff, my friend has not ben there long but is really enjoying her stay.
Reply from Andrew Siano, Home Manager at Vera James House Care HomeThank you for your review of Vera James House. Your feedback is very important to us.
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Review from Mike H (Son of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident for over a year, she is content and comfortable with both the staff and services provided. The home is very calm and there is always a warm welcome from all the staff which makes it feel very homely. I am so glad that we found Vera James.
Reply from Andrew Siano, Home Manager at Vera James House Care HomeThank you Mike, the Vera James House team appreciates your positive comments and we will continue to deliver the best services to our residents.
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Review from L C (Resident) assisted by family/friend published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been at Vera James House for four months now and in some ways am still settling in. I like my room, which is comfortable and a good size. The staff are kind and helpful, some exceptionally considerate - just one or two not quite as patient and understanding, though I know they're very busy. the
home has been quick to respond if I've had any medical needs or if my daughter has mentioned any problems to them. The food is nice. I haven't taken much part in activities so far but I know there's a lot available.
Reply from Andrew Siano, Home Manager at Vera James House Care HomeThank you for your thoughtful review of Vera James House. We're heartened to know you find your room comfortable and most of our staff kind and considerate. We genuinely value your feedback and take any concerns to heart, especially regarding consistency in patience and understanding. Every resident deserves the utmost dignity and respect, and we're committed to ensuring this standard is met consistently.
We appreciate your feedback on the range of activities and the food. We always aim to provide an enriching environment and tasty meals. We are keen to hear any suggestions for improvement, especially regarding the areas where you've given a rating of 3/5. Your insights are invaluable in helping us offer the best experience to all our residents. We're here to listen and act on your feedback to make your stay even better.
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Review from Linda F (Daughter of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into Glenholme Vera James House after her dementia worsened and she was no longer safe on her own, even with regular carers. She settled in surprisingly quickly, although she had been there before for respite care. She was well looked after and enjoyed the regular meals and took part in some
of the activities. When her condition worsened and she was put on end of life care the staff stepped up and made sure her needs were met. They supported her until the end.
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Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Vera James House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Vera James House Care Home is calculated as follows: ( (92 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 139 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Vera James House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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Frequently Asked Questions about Vera James House Care Home

What types of Care is Vera James House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Vera James House Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Vera James House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vera James House Care Home to the centre of Ely?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vera James House Care Home to verify any information. View our terms and conditions. Vera James House Care Home has an Enhanced Service - more info.