Vera James House Care Home

Chapel Street, Ely, CB6 1TA
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9.7 28 Reviews
  • Vera James House Care Home, Ely
Vera James House is a purpose built residential care home for older people situated in the historic centre of Ely within walking distance of the market place and the cathedral. The scheme has 42 single rooms, all with ensuite facilities.

They have rooms available on two floors with lift access to all areas and some rooms have views of the Cathedral. Regular trips to the market and Cathedral are arranged for residents. Visitors to the home include local school choirs, the PAT dog, carol singers, local church and volunteers. All meals are cooked on the premises in the kitchens, in partnership with Apetito, and have been awarded a five star rating by Environmental Health.

Vera James House offers:

42 single rooms, all with en-suite facilities

Designed for residents who require permanent or respite care in a residential setting. Vera James House is designated to support older people living with dementia and other related illnesses

In order to ensure peace of mind, all rooms are linked to a call system when staff assistance is required

The home is fully wheelchair accessible with a lift to the first floor

Bedrooms are grouped close to shared living/dining rooms

Specialist bath rooms have modern care equipment for a quality bathing experience
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Care Provided by Vera James House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1800
  • Self-Funded Residential Dementia Care: £1495 – £1800
  • RESPITE Self-Funded Residential Care: £1495 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1800

Hairdressing, chiropody and all private treatments are not included in the cost.

These prices are only a guideline, please contact Vera James House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Beverley Murray (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Open
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • Visitor parking at Vera James House is limited. If the on-site spaces are full, visitors may use street parking nearby or the St Mary's Street Car Park, which is conveniently located around the corner and offers ample parking.

Vera James House Care Home Reviews (28)

9.7

Vera James House Care Home has a Review Score of 9.7 (9.698) out of 10, based on 12 reviews in the last 2 years.
Over all time Vera James House Care Home has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Vera James House Care Home
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Total of 28, showing 21-28
Review from Annette H (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a few problems she was not happy with, but once the management were made aware, these were dealt with in a prompt and sensitive way and brought to a mutually satisfactory conclusion. Very happy.
Reply from Andrew Siano, Home Manager at Vera James House Care Home

Great outcome Annette. I'm glad we were able to support your Mum. Thank you very much for your time and support.

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Review from Alison Y (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a self-funding stroke resident who is severely disabled by has excellent capability mentally. She is well looked after generally and the staff (permanent staff) treat her with dignity. The staff and management have acted excellently throughout these very difficult times (COVID19) and have
made great efforts in keeping residents safe but giving us the ability to have visits with Mother who is 94. I know she does appreciate them although she doesn't always show it. Thank you.
Reply from Andrew Siano, Home Manager at Vera James House Care Home

Great to hear from you, Alison. Many thanks for your supportive comments. We will continue to do our best.

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Review from R P (Son of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always found the staff very friendly and helpful.
Reply from Andrew Siano, Home Manager at Vera James House Care Home

Hi Rae, Many thanks for your great comment. We will continue to support our residents and relatives in the best possible way.

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Review from G L (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum became a resident on March 2nd after being in hospital for nearly a month. She came in as a very shy person and needed building up after not eating, she has improved very much so in the short time she has been in the care home and we are so pleased with her progress. We can only thank all the
staff for all their help, everybody is so friendly.
Reply from Andrew Siano, Home Manager at Vera James House Care Home

Thank you, this is a very kind review. We are so pleased. I'll let the team know.
With Kind Regards
Andrew

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Review from S T (Son of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management and staff are always prepared to help with any queries and often go out of their way to make life easier for the resident. The Covid preparation and operation were also very well thought out and put into practice to minimise infection at the same time. They have allowed visitors, wherever
possible.
Reply from Andrew Siano, Home Manager at Vera James House Care Home

Thank you so much for your kind words. Vera James House team will continue to support our residents in the best possible way. Safety of our Residents is our priority in this difficult time.

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Review from Sue G (Daughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Vera James House in November 2020. This was the family's first experience of a care home. We were shown around the home before Mum moved in and had a very positive experience. Staff are very informative and reassuring. My mum has settled in very well and has changed for the better
in everything. She is eating properly and has a selection of healthy meals every day. She has a good social interaction with residents and staff and has never looked so well. She always says she is happy and feels safe. Staff are very friendly and keep family informed of progress. My mum now has a good quality of life and the family are so glad that she lives there and is very happy.
Reply from Andrew Siano, Home Manager at Vera James House Care Home

Thank you for your kind words. Our residents are like our family here at Vera James House, it is a pleasure to be part of their lives.

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Review from Lorraine W (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother moved from London to Very James June 2017. She is very happy and her general health has improved. We always receive a warm welcome when visiting and nothing is too much to ask when we need to speak to a member of staff. We couldn't have asked for a better home for our Mum to stay in. She is
looking forward to her trips out soon.
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Review from Linda P (Daughter of Resident) published on 26 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this today, as my Mother has now been resident at Vera James for a year now, and I feel I can give a good review. The home is always extremely clean and tidy, with staff who are extremely helpful, and will go out of their way to help either a resident or member of the family. There are
activities available and the residents are encouraged to join in. There is a doctor visits every week, and a hairdresser who works there two days every week, again very friendly and very good with the residents and liked by most.
The home is very relaxed in that the residents can feel like they are in their own home. Visitors can visit at any time and are always made to feel welcome even if they are extremely busy, there is always somebody able to help with any queries you may have. My Mother is very happy there, and is very well cared for by the staff. I will be recommending Vera James to anybody who is looking for a care home for their loved one.
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Vera James House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Vera James House Care Home is calculated as follows: ( (101 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 139 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Vera James House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Beverley

Beverley Murray

Job Title: Home Manager Joined: 2025

Beverley is an experienced care professional with over 30 years in the sector, having held senior roles across residential and dementia care services. She has a strong track record in leadership, staff development, and maintaining high-quality care standards. Before joining Glenholme, she successfully managed a 46-bed residential care home, ensuring a Good rating across all areas from the Care Quality Commission (CQC).


Now as Home Manager of Vera James House, Beverley is committed to delivering person-centred care, fostering a warm and supportive environment, and ensuring the wellbeing of residents remains the top priority. With extensive training in dementia care, safeguarding, and quality management, she leads with professionalism, compassion, and dedication to continuous improvement.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vera James House Care Home to verify any information. View our terms and conditions. Vera James House Care Home has an Enhanced Service - more info.