






A quiet care home designed for peaceful living in dignity and comfort
Forget large, commercial 100-bed care homes in the city. This is a close-knit community, set against the breathtaking countryside of Honingham. Every space within the home, from en-suite rooms to three lounges and a bright conservatory, is thoughtfully designed to create a warm, peaceful environment that promotes comfort and meaningful engagement. Here, both residents and staff are valued as...
Care Provided by Ailwyn Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees start from £1,250, with the exact amount depending on the size and position of the room, as well as the level of care and support each person needs. This allows us to make sure every resident receives the right balance of comfort, attention, and personalised care.
The fee includes round-the-clock support from our experienced care team, with help tailored to each individual’s needs, including personal care such as washing, dressing, mobility, and continence support. We also take care of all medication management, giving families peace of mind that everything is overseen safely and consistently.
All meals and refreshments are included, with home-cooked food prepared on site and adapted to personal preferences and dietary requirements. Laundry and housekeeping are taken care of, and all utilities such as heating, lighting, and water are covered, so there are no day-to-day worries.
Each resident has a fully furnished room, which they are very welcome to personalise to make it feel like home. There is also access to comfortable communal areas and gardens, along with a programme of daily activities to support wellbeing, social interaction, and enjoyment.
We also work closely with healthcare professionals such as GPs and district nurses, ensuring continuity of care and prompt support when needed.
Some additional services, such as one-to-one care, hairdressing, or specialist external services, can be arranged where required.
We are always happy to talk through individual needs and provide a clear, tailored fee following an assessment, so families feel confident and fully informed from the outset.
The price(s) shown are provided by the care home. Contact Ailwyn Hall Care Home for full pricing details and T&Cs.
Contact Ailwyn Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashley Care Group
- Private Owned
Person in charge
- Jinoy John(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (12)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- If you wish to view the home as a potential resident please call to make an appointment.
Parking
- Plenty of parking right outside the home.
Ailwyn Hall Care Home Reviews (22)
Ailwyn Hall Care Home has a Review Score of 8.4 (8.357) out of 10, based on 8 reviews in the last 2 years.
Over all time Ailwyn Hall Care Home has 22 reviews.
She is now very calm and always well presented when I visit. The staff are always helpful and I can see they really care about the residents in the way they treat them.
At the beginning of the year new management were in place and many improvements have been made. The building has been redecorated and the gardens are being revamped. Requests for CCTV cameras in public areas were dealt with in a speedy manner.
Family meetings to meet staff and senior managers have been scheduled and I find these very informative and enjoyable.
I find everybody at Ailwyn Hall from managers, carers and domestic staff to be very friendly, helpful and easy to deal with.
I am very happy with the care that my wife receives.
We are delighted to hear that your wife has settled so well at Ailwyn Hall. Supporting residents with complex needs can sometimes be challenging, so it is especially rewarding to know that our team was able to...
Although Ailwyn Hall had a challenging 2025, I am very impressed with the way that the new management team have set about putting things right. They are working hard to tick numerous boxes going forward. There are more family meetings, which myself and other relatives of residents are finding very helpful. The feedback, criticisms and relevant ideas for both the immediate and long term future of the home and the residents, feels like it's being actively responded to.
There are already signs that maintenance and decorative issues are being worked on, both internally and externally.My family member who is a resident at the home, has some complex needs. It must be a difficult juggling act at times to get it right, but I feel that the staff and carers are doing their utmost to give the right care, personal needs, nutrition and medication, with dignity, respect and genuine empathy.
This is reassuring and commendable.
We truly appreciate you taking the time to recognise the hard work and commitment of our new management team and staff. While 2025 brought some challenges, we have been fully focused on making meaningful improvements, and it is incredibly reassuring to...
Very friendly care home with all staff who are dedicated. Any problems at all they are dealt with immediately. Would recommend. My mother moved into this care home 5 years ago and l had many concerns but lately new management have taken over and l have no problems at all.
We are delighted to hear that you have had such a positive experience and that your concerns have been addressed. Its especially reassuring to know that you feel confident in the care your mother is receiving and that any issues are dealt with...
My husband's care was poor he ended up with bed sores. He was not turned every two hours. His clothes missing and replaced with other people items when I complained to managers they were rude. Communication was poor only spoke to manager twice as never saw her. Even though I was in there nearly everyday I was never told his medication had been stopped and he was end of life I am next of kin should have been informed My daughter complained to owner of the home nothing improved.
Following your concerns, the matter was fully reviewed by the Care Quality Commission (CQC), who have since looked into the complaint and closed it with no further action...
Disgraceful poor management reported to CQC my poor dad was left wet his clothes disappeared he was left freezing cold in a TShirt as all eight jumpers had gone missing slippers missing despite his name in all items. Now seeking legal advice
We are very sorry to read your comments. The concerns you raised were fully investigated by the Care Quality Commission (CQC), and no further action was taken following their review.
It's important to note that other members of your family have expressed that they were very happy with the care...
My father has settled very well at Ailwyn Hall. The care staff are unfailingly kind and responsive to his needs. He clearly feels supported and has noticeably relaxed since arriving at the home. When the family visits we are always helped to settle him - often outside in the peaceful garden. We feel confident that our father is in the best place for him and his needs.
Thank you for your kind review of Ailwyn Hall. We are extremely pleased that your dad has settled in well, and that you rate the care that our staff provide. We hope he continues to use our beautiful garden whenever the weather suffices.
I'm a regular visitor to a long term friend and find happy atmosphere with lots of activities going on. Residents are encouraged to join in with practical tasks like colouring and flower arrangements. Lots of visiting entertainment from musicians to small mammals and birds with much encouragement to include everyone who needs extra support to partake in these activities.
Thank you for your review of Ailwyn Hall. We always strive to make sure we provide the highest quality care possible, alongside ensuring the home is bursting with music, dance and happiness.
Dad has been a resident of Ailwyn Hall since April 2024. Having been in hospital for 10 weeks prior following a fall that broke the femur. From day one they made him feel at home and put my mind at ease that he would be well looked after. Dad has now been at Ailwyn Hall for nine months during which time they have managed to get him walking again, something I thought would never happen. With their care and attention, he can walk with a Zimmer frame. He is very content and calls it his home now. All the staff are wonderful with him, nothing is too much trouble. When I leave after a visit I know that I do not have to worry about him. They also have regular good entertainment and activities which residents can take part in if they choose.
Thank you for your kind review. Ailwyn would not be the same without your dad! I will pass on your praise to our staff.
Mum has been in Ailwyn Hall just over 2 years now since she was 100 years old. She is well looked after and since Covid, we are able to talk to her via Zoom or messenger. In the summer when they can get outside fun and games are organised for all to enjoy. We get regular photos via Facebook. We as a family are grateful to all the staff at Ailwyn for the love and care they give to our loved ones.
It was a hard decision to let Mum go into a home but with the onset of her dementia and caring for her 24/7 during the pandemic, my health was not the best. The fact that Ailwyn Hall is rated Good by the CQC and the reviews I read helped greatly in a time when you couldn’t visit the places. Since October last year, Mum has been with them and I cannot praise all the staff highly enough. I speak to Mum most days and she is content when her mind is clear, the staff are always friendly and we have had window meetings with her when the guidelines allowed. There have been Zoom meetings as well, which are highly emotive for the family but not always understood by Mum. I must thank you all for your wonderful care of my Mum during an extremely difficult time, just so glad that she has had her first vaccination, and she continues to be well.
Every interaction that I have with Ailwyn Hall is a positive one. The staff are always helpful and explain how Mum's doing and whether she's able to take my call. Sometimes if it's busy the staff will offer to call me back just so that Mum can keep in touch. Mum's walking a lot better than before she came into the home and even though some of our conversations don't make a lot of sense she's never asking to leave or for someone to come and get her. Moving into care was emotionally difficult for Mum and her family but the staff have done everything they can to make her welcome and happy. This in turn makes us, her family, feel happy. Even though we can't touch Mum or give her a hug, the Facebook pages and the photos they show always offer an insight into Mum's new situation. She always appears clean, comfortable and really engaged with whatever task she is doing.
A small care home with a very family feel. The staff are friendly and approachable. They try to help with any problems and pre Covid lockdown, we had a family support group. There have been many improvements to the building and décor over the last year and the overall feel is fresh and bright. There is a beautiful garden and residents are able to get outside and enjoy it when the weather is good, and the view from the windows is lovely.
My mum has been at Ailwyn Hall for 2 years now and at no one point have I not felt she is getting the best care. Throughout the whole coronavirus experience, I have always felt confident that the staff are giving my mum the best possible care and her safety is paramount as are all the other residents. Even under stressful circumstances they always answer the phone in a polite and friendly way and always do their best to help with my requests.
This is a wonderful care home who show complete care and compassion to all their residents. I would highly recommend to anyone looking for a good home. I have a relative there and we are very happy with all aspects of the home and staff.
I am very grateful for the care given to my Mother during these unprecedented times. At the moment of writing, I believe that there have not been any cases of covid-19 among the residents. Obviously, I miss seeing my Mother as often as I would like to but hoping this will change in the future when the R number comes down.
The home is very homely with plenty of comfort and a lovely setting for residents to enjoy in the warmer months.
Really enjoyable visit, dad very happy as always and everyone looked after with great care and respect.
My elderly mother has her home here and I am very grateful as I only have praise for the way she is cared for. The staff are very kind and considerate. The manager is professional and always has time for me to discuss anything. She is approachable and welcoming with a kind, understanding attitude and a smile. I have on many occasions found it very difficult to visit my mother as it can be distressing with her condition deteriorating fast. The staff make me feel better, always a little time to chat between their demanding duties and always a nice cuppa. I don't feel so depressed and alone when I know there is someone going to be there who really cares about the residents and the relatives. Thankyou Ailwyn Hall.
Mum has been at Ailwyn Hall since March 2015. All the staff carers, cleaner, kitchen and maintenance have looked after her with the best care, attention and love that anyone could wish for. They are a superb team, always helpful and supportive to us and nothing was ever a chore to them.
The home appears very clean, staff very efficient and pleasant.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 January 2026Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveInadequate
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ailwyn Hall Care Home.
There are no upcoming events for Ailwyn Hall Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ailwyn Hall Care Home.
Accreditations
There are no accreditations posted yet for Ailwyn Hall Care Home.
Meet the Team (6)

Kelly, our Manager, brings a real spark to the home. She is bubbly and energetic, with a natural warmth that puts residents and families at ease. Kelly is incredibly caring and consistently goes the extra mile to support both residents and the team. Her hard work, positive attitude, and genuine dedication make a real difference every day.

Jinoy is a Deputy Manager who combines strong leadership with a genuinely caring approach. He is enthusiastic and committed to delivering high-quality care, ensuring residents feel safe, valued, and supported at all times.
With a naturally positive and approachable manner, Jinoy creates a warm and welcoming environment within the home. He is a strong team motivator, leading by example, supporting staff development, and fostering a culture of teamwork, accountability, and compassion to maintain consistently high standards of care.

Christine is our highly experienced Regional Manager who provides support and oversight across all of our homes. She is passionate about delivering high-quality care and works closely with each management team to ensure residents receive safe, compassionate, and person-centred support.
Christine brings a wealth of knowledge to the role and has a calm, practical approach to problem-solving. She is dedicated to developing staff, improving standards, and making sure every home operates to the highest possible level.

Cheryl oversees quality and compliance across the group, ensuring all homes consistently meet regulatory standards and deliver safe, effective care. She is detail-focused and highly organised, supporting managers with audits, action plans, and continuous improvement. Cheryl works closely with teams to strengthen practice, maintaining high standards while bringing a positive, approachable presence across every home.

George is a reliable and highly practical Maintenance Manager who ensures all homes are safe, well-presented, and fully operational at all times. He takes a proactive approach to maintenance, quickly resolving issues and carrying out preventative work to minimise disruption. George is organised, responsive, and takes pride in maintaining high standards across the group, supporting both staff and residents with a safe and comfortable environment.

Isaac is an organised and dependable administrator who plays a key role in the smooth running of the home. He manages day-to-day administrative tasks efficiently, ensuring systems, records, and communication are always up to date and compliant, helping the home operate seamlessly behind the scenes.
Frequently Asked Questions about Ailwyn Hall Care Home
What types of Care is Ailwyn Hall Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ailwyn Hall Care Home have?
There are 37 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Ailwyn Hall Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ailwyn Hall Care Home to the centre of Norwich?
8.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ailwyn Hall Care Home to verify any information. View our terms and conditions. Ailwyn Hall Care Home has an Enhanced Service -more info.