The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.
The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.
Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with clients and their families. Regular indoor and outdoor activities are organised to promote the health and wellbeing of clients
The Coach House's mission is to provide personalised quality healthcare to all clients through continuous training and education of staff in all aspects of service delivery whilst striving to act on client's/families’ recommendations.
Owner: SBDP1 Ltd
Person in charge: Sohail Anjum (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Huntington's Disease
Single Rooms: 58
Shared Rooms: 4
Rooms with ensuite WC: 42
Weekly Charges Guide: Personal Care Single from £475 , Personal Care Shared (per person) from £430 (These prices are only a guideline, please contact The Coach House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Coach House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Coach House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.866 for The Coach House is calculated as follows: ( (58 Excellents x 5) + (9 Goods x 4) ) ÷ 67 Ratings = 4.866
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.053 Points relating to the number of positive Reviews for The Coach House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 4 Reviews ÷ 13.2 Target = 0.303
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Coach House has a Review Score of 8.9 (8.919) from 6 Reviews
Review submitted from a Postal Card by Gillian S (Friend of Resident) on Thursday 18 January 2018. Relates to January 2018.
We visited a friend with dementia who went to stay at The Coach House last year. We were surprised to see how much better she looked, a better colour and has gained some weight. She seemed very content to be there and quite happy in her own way. We saw 5 staff whilst we were there and every one of them seemed very caring towards their charges. The senior care nurse was excellent. It seems a very happy place.
How likely would you be to recommend The Coach House? Extremely Likely
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Review submitted from a Postal Card by Christine G (Daughter of Resident) on Tuesday 28 November 2017. Relates to November 2017.
All the staff are good at looking after my father. He looks so well and I think if he was back home he would go back to looking so poorly.
How likely would you be to recommend The Coach House? Extremely Likely
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Review submitted from a Postal Card by P H (Son of Resident) on Tuesday 31 October 2017. Relates to September 2017.
My mum moved into the home with a range of complex illnesses and conditions.
All staff displayed kindness, compassion and support for Mum. I was confident that all her needs were fully met.
Staff were always engaging with family and all visitors. When additional medical assistance was needed, there was no delay in obtaining it. A friendly, well run premises with highly motivated staff.
How likely would you be to recommend The Coach House? Extremely Likely
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Review submitted from a Postal Card by Patricia W (Sister of Resident) on Wednesday 24 May 2017. Relates to May 2017.
My brother is so happy and well looked after as his family we are so satisfied with the care and help that is given to him.
The staff are so approachable if we want to know anything about his care etc. And we can visit anytime we want to. We are always greeted warmly and provided with tea and biscuits. When we go on holiday we have no worried about him because we know he is well cared for.
How likely would you be to recommend The Coach House? Extremely Likely
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Review submitted from a Website Submission by Deborah M (Daughter of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Excellent friendly caring staff who actually care about the Service users.
I can relax knowing my Father is in excellent caring hands.
This is such an improvement on the previous care home and comes fully recommended by myself and my sisters.
The staff are always happy and look after the residents over and above the remit of their jobs. There is always someone to help and always someone to care.
How likely would you be to recommend The Coach House? Extremely Likely
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Review submitted from a Website Submission by Richard C (Resident) on Thursday 11 August 2016. Relates to August 2016.
Each time I visit the home I'm amazed at the dedication the staff provide to the residents. I've yet to see anyone ignored although the staff are under extreme pressure due to the demanding nature of the job. I must add how the Manager, always has her office door open for residents to discuss the personal needs. The home just gets better and better.
How likely would you be to recommend The Coach House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at The Coach House