The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.
The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.
Personalised care plans...
The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.
The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.
Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with clients and their families. Regular indoor and outdoor activities are organised to promote the health and wellbeing of clients
The Coach House's mission is to provide personalised quality healthcare to all clients through continuous training and education of staff in all aspects of service delivery whilst striving to act on client's/families’ recommendations.
Contact The Coach House to confirm what's included and get a personalised quote:
CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care.
Please contact us for a tailored quote specific to your needs and requirements.
The price(s) shown are provided by the care home. Contact The Coach House for full pricing details and T&Cs.
The Coach House has a Review Score of 9.5 (9.515) out of 10, based on 14 reviews in the last 2 years.
Over all time The Coach House has 53 reviews.
I was extremely impressed with the care my dad has been receiving since joining your home The coach house from his previous care home . I haven't seen him so aware ,happy and engaged for a long time. The staff here are doing a fantastic job with the residents he was even eating a bit by himself....
I was extremely impressed with the care my dad has been receiving since joining your home The coach house from his previous care home . I haven't seen him so aware ,happy and engaged for a long time. The staff here are doing a fantastic job with the residents he was even eating a bit by himself. The staff are very friendly and attentive too. Thank you
Thanks for your positive feed back it will be shared with the care team .
A very dear friend of mine has been at the Coach House since earlier this year when she moved from another home in the area where she was not happy at all. We were very fortunate to meet the staff before my friend moved in and we were shown her very spacious and airy room and it gave us great...
The staff are extremely patient and caring and treat residents more like members of their own family than people they care for.
Thanks for the very positive feed back and we value your appreciation , and will feedback to our team. Thank you for your support as well.
The Coach House seems excellent. In particular the staff are attentive and friendly. The environment is nice. Food and drink provision is very good. Each resident's needs is considered and looked after. The place always seems very clean.
The Coach House seems excellent. In particular the staff are attentive and friendly. The environment is nice. Food and drink provision is very good. Each resident's needs is considered and looked after. The place always seems very clean.
Thanks very much for a very positive feed back It gives us all encouragement too and will pass it on to the team.
My mother has been resident since June 2025 and her behaviour is to say the least challenging at times. The staff and management at the Coach House always ensure they deal with her in kind, caring, respectful & appropriate manner and have worked hard to ensure her mental health and dementia needs...
My mother has been resident since June 2025 and her behaviour is to say the least challenging at times. The staff and management at the Coach House always ensure they deal with her in kind, caring, respectful & appropriate manner and have worked hard to ensure her mental health and dementia needs are always met. I could not be happier with how she is cared for and I feel very included in her care and all decisions. Well done Coach House you are amazing
Thanks very much for the positive feed back . It is very encouraging for the staff and makes them proud too .
Dad has only been here for just under 6 months. During this time they have been pro active in sorting out hearing aids and medical needs. He always appears to be cared for well and is clean, tidy and presentable He has put back on his weight lost, since being here. Staff are friendly, approachable...
Dad has only been here for just under 6 months. During this time they have been pro active in sorting out hearing aids and medical needs. He always appears to be cared for well and is clean, tidy and presentable He has put back on his weight lost, since being here. Staff are friendly, approachable and helpful.
Thanks for the positive feed back will let the team know.
Mum has been with Coach House now for several years and it has been a great relief to me to know she is very settled and happy. Regard support it has always been there for and mum she is always smart and very clean her nails polished too. Staff so pleasant and helpful and her room is always tidy....
Mum has been with Coach House now for several years and it has been a great relief to me to know she is very settled and happy. Regard support it has always been there for and mum she is always smart and very clean her nails polished too. Staff so pleasant and helpful and her room is always tidy. They have a varied menu for meals and plenty of drinks through the day. They exceed themselves with activities games card making music man comes in plus animals are bought in for the residents to hold brings so much pleasure. Their xmas parties are outstanding for residents friends and families plus each resident has birthday cake made for them with banners saying happy birthday. What more could you ask for.
thank you for the feedback Bella, and we always love to see you visiting us in the home. Thank you for all your support
I have no issues at all with the home. Mum is very happy and very well.
I have no issues at all with the home. Mum is very happy and very well.
Thank you Tina- She is very well settled here and we hope she continues to be.
Mum has been in the home for over 3 years. She is settled and her dementia is relatively stable. Mum appears happy and that is I'm sure due in part to the high level of care provided. Staff are professional and friendly. Food is good and tailored to residents' needs. No problems.
Mum has been in the home for over 3 years. She is settled and her dementia is relatively stable. Mum appears happy and that is I'm sure due in part to the high level of care provided. Staff are professional and friendly. Food is good and tailored to residents' needs. No problems.
Thanks for the positive feed back will convey to the team
Visiting my brother-in-law, who can be very difficult, and so happy to see how kind and patient the staff are with him. They are serving lunch when I am there, and the food always smells amazing. If he finds he has ordered something not to his taste, he is immediately offered an alternative. If he...
Visiting my brother-in-law, who can be very difficult, and so happy to see how kind and patient the staff are with him. They are serving lunch when I am there, and the food always smells amazing. If he finds he has ordered something not to his taste, he is immediately offered an alternative. If he wants two puddings, he gets them! Nothing is too much trouble. Happy he is in such good hands.
Thanks for the positive feed back will convey to the staff .
I visit my husband every day and have constantly witnessed the care and kindness shown to both him and all other residents. He has developed a raport with several members of staff and I've seen many moments of him chatting and teasing them and they have instinctively how to react and respond to...
I visit my husband every day and have constantly witnessed the care and kindness shown to both him and all other residents. He has developed a raport with several members of staff and I've seen many moments of him chatting and teasing them and they have instinctively how to react and respond to him. Management is extremely visable and approachable. Any concerns I've had have always been listened to discussed and acted upon if necessary. I am able to trust and feel confident that the very best care is being taken of him.
Thank you so much for your feedback and for the team- I will pass this on. As you know we are always there to try to do our best and appreciate all feedback we receive.
As a close family friend of a resident and their family, I have visited on a number of occasions, mainly lunch time. The food is eaten and shows attention to nutrition. The staff are caring and friendly and patient with dementia patients. I attended a hospital visit and the attendant care staff was...
As a close family friend of a resident and their family, I have visited on a number of occasions, mainly lunch time. The food is eaten and shows attention to nutrition. The staff are caring and friendly and patient with dementia patients. I attended a hospital visit and the attendant care staff was excellent. Overall I believe the residents to be cared for and this is their home.
Thanks very much for your positive feed back . Will convey the message to Team .
My mother has been so much more settled and infinitely better supported since being at the coach house. She has some complex mental health needs and can be a handful to say the least, but the staff and management are amazing at managing this. There is a real family atmosphere, always a good number...
My mother has been so much more settled and infinitely better supported since being at the coach house. She has some complex mental health needs and can be a handful to say the least, but the staff and management are amazing at managing this. There is a real family atmosphere, always a good number of staff there and they all treat my mum so respectfully and with genuine affection. They are proactive, quick to implement any extra care needs and always keep us informed of any changes, and update us regularly. Cannot speak highly enough of all the staff here
Thanks for the very positive feed back . It is very much appreciated will be passing it on to the team
I visited my sister, and was impressed with the kindness and care of the staff. The rooms were clean, and the public areas were very pleasant.
I visited my sister, and was impressed with the kindness and care of the staff. The rooms were clean, and the public areas were very pleasant.
Thanks for positive feed back we will let the staff know .
My Brother was well dressed and groomed giving him a much more positive approach which we could talk about. He is engaged by staff and all efforts are made to maximise the activities he can be involved in.
My Brother was well dressed and groomed giving him a much more positive approach which we could talk about. He is engaged by staff and all efforts are made to maximise the activities he can be involved in.
Thanks for the positive feed back. We will inform the team.
My husband is shown a great deal of respect and kindness considering how difficult he is, this care home, in my opinion, is a top leader as 27 other care homes rejected him.
My husband is shown a great deal of respect and kindness considering how difficult he is, this care home, in my opinion, is a top leader as 27 other care homes rejected him.
Thank you so much for your Review, we always try to provide the best care to all our service users - and would always wish for you to be happy with the care we provide to your family member.
I have visited on several occasions and have found the staff always helpful and attentive to my friend as they are with all the residents.
I have visited on several occasions and have found the staff always helpful and attentive to my friend as they are with all the residents.
Thank you very much for your feedback and we always hope to exceed expectations of our visitors.
I have found all the staff at The Coach House helpful and always keep us informed about the person's welfare. He seems really well-fed and clean. Although we know he can sometimes be difficult, the staff care for him very satisfactorily.
I have found all the staff at The Coach House helpful and always keep us informed about the person's welfare. He seems really well-fed and clean. Although we know he can sometimes be difficult, the staff care for him very satisfactorily.
Thank you for your feedback, and we hope to continue to meet and hope to always provide the best care.
My partner has been a resident at The Coach House for a few weeks now. I visit him three times a week and he always appears happy and content. His appearance is always clean-looking and tidy. The staff are always extremely welcoming and friendly. They call me by my first name and always alert and...
My partner has been a resident at The Coach House for a few weeks now. I visit him three times a week and he always appears happy and content. His appearance is always clean-looking and tidy. The staff are always extremely welcoming and friendly. They call me by my first name and always alert and caring with all of the residents. Always approachable re any concerns that I might have. Plenty of entertainment available i.e. bingo, music, arts and crafts. Myself and my partner's family are extremely happy with all aspects of care.
Thank you so much for your feedback and we hope to always provide the best care for all our service users and support for all family and visitors. We are always looking for ways to improve also.
The home is warm, comfortable and very clean. The staff are immensely kind and compassionate. I have felt they all care for me, my family and my husband. They are always kind and try always to find out how we are coping. A drink is always offered and a hug where needed. The home is exceptionally...
The home is warm, comfortable and very clean. The staff are immensely kind and compassionate. I have felt they all care for me, my family and my husband. They are always kind and try always to find out how we are coping. A drink is always offered and a hug where needed. The home is exceptionally spacious with lovely quiet areas.
Thanks very much for the very positive feedback. Will pass on your feedback to them.
My sister has been a resident at The Coach House for eight months. I have found the staff to be caring and thoughtful taking the time to get to know my sister well. They treat her with dignity and respect her wishes wherever possible. There is a programme of activities in which residents are...
My sister has been a resident at The Coach House for eight months. I have found the staff to be caring and thoughtful taking the time to get to know my sister well. They treat her with dignity and respect her wishes wherever possible. There is a programme of activities in which residents are encouraged and enabled to take part. The staff are very good at keeping me informed and seeking any views on my sisters' care.
Thanks for the very positive feedback will pass to the team.
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The care home lists weekly fees per person between £1,400 and £1,502 for residential care (respite from £1,300) and between £1,450 and £1,502 for residential dementia care (respite from £1,300). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
There are 59 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
6.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Coach House to verify any information. View our terms and conditions. The Coach House has an Enhanced Service -what an Enhanced Service includes.