






The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.
The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.
Personalised care plans...
Care Provided by The Coach House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care.
Please contact us for a tailored quote specific to your needs and requirements.
The price(s) shown are provided by the care home. Contact The Coach House for full pricing details and T&Cs.
Contact The Coach House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- SBDP1 LTD
- Private Owned
Person in charge
- Sunita Nagpal(Director/Care Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2008
- Number of floors: 2
Room Information
- Single Rooms (59)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open visiting, however, advise contacting the Home directly to book a visit.
Parking
- Onsite parking. Owners are advised the cars are left at own risk.
The Coach House Reviews (49)
The Coach House has a Review Score of 9.5 (9.458) out of 10, based on 13 reviews in the last 2 years.
Over all time The Coach House has 49 reviews.
Since my mother was moved to The Coach Hosue, she has improved in herself and seems a lot more comfortable and settled, and I am happy with the care she is receiving.
Thanks for the positive feedback. It is encouraging for staff to know that they are doing the best for her, and it is good to see her settled as well.
The staff at The Coach House are all very helpful towards myself and my friend, who is being taken care of after a stroke. There is always a relaxed atmosphere and lots of staff around. It is clean and tidy and the other service users all look well cared for.
Thanks for your positive feedback and I will pass it on to the team, which is very encouraging.
Excellent service. The staff are very friendly and caring.
Thanks for the very positive feedback. It is encouraging for the care team.
Mum had very severe dementia when she arrived at The Coach House. Throughout her stay, I was truly amazed at the compassion and thoughtfulness of the staff. An organisation can be judged by the attitude of the staff and this place ranks exemplary. I was frankly in awe of the kindness and patience even when Mum was being a touch awkward. (Very) To be honest no one wants their relative to need a place like this but thank goodness they are here and so very good. It meant so much to know Mum was safe and cared for. Mum died very peacefully at the Coach House. They phoned me to say she was going and I was able to be there to see her go. Then, as I had learned to expect, they were as kind and thoughtful towards me as they had been towards Mum. I will always remember the positive way they approached her final months. Thanks to all the Staff.
Dear family member, thanks for your very positive feedback, It encourages us to continue with the good work that staff are able to deliver, the safe, quality care they deserve. Please look after yourself. Dr Nagpal
A very well run care home by all members of the staff. It is clean and welcoming. Residents seem to be well cared for and content. I appreciate being able to visit regularly and am always made to feel welcome. The staff respond to any problems professionally and are always available to talk through any problems that may have occurred and I am always kept up to date with his medical needs and progress.
Thanks for the positive feedback. Very encouraging to read about the staff. Thanks for all your help with the music days.
So far very good. Staff are very good, easy to talk to and always nice to you. When you turn up, everyone seems to have time for you and the people in their care. The place is well-staffed.
Thanks very much for the positive feedback. It is very encouraging for the care home and the team.
When I go to visit my father in The Coach House Nursing Home, the staff do their very best to make you feel involved and are very friendly. The building is kept very clean. The staff do whatever they can to keep the residents happy and mobile. I thank them as they take care of my father.
Thanks for your positive feedback, which is very encouraging and I will pass to the team.
Very happy with all of the home and great staff.
Thanks for the very positive feedback and will pass on the feedback to the care staff.
Always a lovely atmosphere. Residents are well looked after. All the staff, carers, cleaners, and management are always friendly and welcoming.
Thanks for your very positive feedback. It is well appreciated and will be conveyed to the staff.
I just want to add I would recommend The Coach House to everybody!
Thanks for your positive feedback, very helpful indeed, will pass it onto the care team.
Very friendly, loving care assistant, always helpful. Would like to thank the careers who looked after my mother, but they not only looked after her but supported me through some tough times and always keeping up to date with any issues. An amazing team!
We know it has been a hard time for everyone. Thanks for all your support too.
Very attentive and caring staff. Always keep relatives up to date. Respond to difficulties rapidly.
Thanks for your positive response very much appreciated .
A well run care home. The staff have been courteous and friendly at all times.
Thank you for your positive feedback and very much appreciated.
The location of the home was really important to us as a family, to be able to visit our loved one on a regular basis. The staff, especially towards the end of our family member's time at the home, were very compassionate and caring. We were always made to feel welcome when visiting and respected our privacy at all times.
As soon as you enter The Coach House residential home you are welcomed by staff members who are very polite and helpful. I called to visit my sister who was admitted for care. Even though I was a visitor they make me most welcome, several staff members came and talked to me about progress/activities/food and drink. I would fully recommend The Coach House to anyone, my sister has everything at The Coach House for her caring needs.
Thank you for the positive feedback. Great feeling for appreciation.
The Coach House in Hemsby is a fantastic care home. The staff and facilities are excellent. My Dad spent 5 years there and was a bit of a handful at times, but the staff were excellent with him and al the people who needed care. I would recommend The Coach House to anyone.
My Uncle came to the Coach House on a temporary basis but ended up staying longer than expected. The staff are always friendly and he has been so well looked after that he is sorry to leave.
My brother has been a long term resident at The Coach House. The staff know him well, he is treated with kindness and understanding. They are ALL very professional yet make time to communicate and listen to his comments. It is reassuring to know the staff do care about his wellbeing and encourage him to keep persevering with his walking all being his mobility is very limited. He likes to have attention and they also are warm, friendly and will have a joke with him.
Every town should have a care home as brilliant as this one. My husband was well looked after and made to feel part of a family. They liked him. He liked them. Many thanks to all.
All rooms ensuite. A wonderful care home run by people who care. My dad was happy. Best care home we looked at and we looked at loads.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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