The Coach House

Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ
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9.5 49 Reviews
  • The Coach House, Great Yarmouth
The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.

The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.

Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with clients and their families. Regular indoor and outdoor activities are organised to promote the health and wellbeing of clients

The Coach House's mission is to provide personalised quality healthcare to all clients through continuous training and education of staff in all aspects of service delivery whilst striving to act on client's/families’ recommendations.
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Care Provided by The Coach House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1305
  • Self-Funded Residential Dementia Care: £1200 – £1400

CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care .

These prices are only a guideline, please contact The Coach House to find out the exact price for your requirements.

Contact The Coach House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Coach House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • SBDP1 LTD
  • Privately Owned

Person in Charge

  • Sunita Nagpal (Director/Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open visiting, however, advise contacting the Home directly to book a visit.

Parking

  • Onsite parking. Owners are advised the cars are left at own risk.

The Coach House Reviews (49)

9.5

The Coach House has a Review Score of 9.5 (9.540) out of 10, based on 15 reviews in the last 2 years.
Over all time The Coach House has 49 reviews.

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Date Published
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Reviewer Connection to The Coach House
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Total of 49, showing 21-40
Review from G G (Son of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother was moved to The Coach Hosue, she has improved in herself and seems a lot more comfortable and settled, and I am happy with the care she is receiving.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for the positive feedback. It is encouraging for staff to know that they are doing the best for her, and it is good to see her settled as well.
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Review from H P (Friend of Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at The Coach House are all very helpful towards myself and my friend, who is being taken care of after a stroke. There is always a relaxed atmosphere and lots of staff around. It is clean and tidy and the other service users all look well cared for.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for your positive feedback and I will pass it on to the team, which is very encouraging.
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Review from B R (Sister of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service. The staff are very friendly and caring.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for the very positive feedback. It is encouraging for the care team.
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Review from Patrick J (Son of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had very severe dementia when she arrived at The Coach House. Throughout her stay, I was truly amazed at the compassion and thoughtfulness of the staff. An organisation can be judged by the attitude of the staff and this place ranks exemplary. I was frankly in awe of the kindness and patience even
when Mum was being a touch awkward. (Very) To be honest no one wants their relative to need a place like this but thank goodness they are here and so very good. It meant so much to know Mum was safe and cared for. Mum died very peacefully at the Coach House. They phoned me to say she was going and I was able to be there to see her go. Then, as I had learned to expect, they were as kind and thoughtful towards me as they had been towards Mum. I will always remember the positive way they approached her final months. Thanks to all the Staff.
Reply from Sunita Nagpal, Director at The Coach HouseDear family member, thanks for your very positive feedback, It encourages us to continue with the good work that staff are able to deliver, the safe, quality care they deserve. Please look after yourself. Dr Nagpal
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Review from Anne B (Friend of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very well run care home by all members of the staff. It is clean and welcoming. Residents seem to be well cared for and content. I appreciate being able to visit regularly and am always made to feel welcome. The staff respond to any problems professionally and are always available to talk through
any problems that may have occurred and I am always kept up to date with his medical needs and progress.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for the positive feedback. Very encouraging to read about the staff. Thanks for all your help with the music days.
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Review from Terence H (Brother of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far very good. Staff are very good, easy to talk to and always nice to you. When you turn up, everyone seems to have time for you and the people in their care. The place is well-staffed.
Reply from Sunita Nagpal, Director at The Coach HouseThanks very much for the positive feedback. It is very encouraging for the care home and the team.
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Review from Heather W (Daughter of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I go to visit my father in The Coach House Nursing Home, the staff do their very best to make you feel involved and are very friendly. The building is kept very clean. The staff do whatever they can to keep the residents happy and mobile. I thank them as they take care of my father.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for your positive feedback, which is very encouraging and I will pass to the team.
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Review from Edward B (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all of the home and great staff.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for the very positive feedback and will pass on the feedback to the care staff.
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Review from Stephanie C (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a lovely atmosphere. Residents are well looked after. All the staff, carers, cleaners, and management are always friendly and welcoming.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for your very positive feedback. It is well appreciated and will be conveyed to the staff.
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Review from Alan J (Husband of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to start by saying that I find all the office staff very, very helpful and all other staff too. Everyone is very friendly and very caring. I know that my wide is in safe hands. I couldn't fault the home at all, and when my turn comes to go into care, if I found a place half as good, I would
be truly happy and very lucky indeed! Hope my turn is a long way off!
I just want to add I would recommend The Coach House to everybody!
Reply from Sunita Nagpal, Director at The Coach HouseThanks for your positive feedback, very helpful indeed, will pass it onto the care team.
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Review from Daphne G (Daughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, loving care assistant, always helpful. Would like to thank the careers who looked after my mother, but they not only looked after her but supported me through some tough times and always keeping up to date with any issues. An amazing team!
Reply from Sunita Nagpal, Director at The Coach HouseThanks for your very positive feedback and very much appreciated; we will pass this on to the team.
We know it has been a hard time for everyone. Thanks for all your support too.
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Review from Alan R (Son of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive and caring staff. Always keep relatives up to date. Respond to difficulties rapidly.
Reply from Sunita Nagpal, Director at The Coach HouseThanks for your positive response very much appreciated .
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Review from Jacqueline A (Partner of Resident) assisted by family/friend published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run care home. The staff have been courteous and friendly at all times.
Reply from Sunita Nagpal, Director at The Coach HouseThank you for your positive feedback and very much appreciated.
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Review from S H (Son of Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The location of the home was really important to us as a family, to be able to visit our loved one on a regular basis. The staff, especially towards the end of our family member's time at the home, were very compassionate and caring. We were always made to feel welcome when visiting and respected our
privacy at all times.
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Review from G H (Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you enter The Coach House residential home you are welcomed by staff members who are very polite and helpful. I called to visit my sister who was admitted for care. Even though I was a visitor they make me most welcome, several staff members came and talked to me about progress/activities/food
and drink. I would fully recommend The Coach House to anyone, my sister has everything at The Coach House for her caring needs.
Reply from Deana Best, Manager at The Coach HouseThank you for the positive feedback. Great feeling for appreciation.
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Review from C L (Son of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Coach House in Hemsby is a fantastic care home. The staff and facilities are excellent. My Dad spent 5 years there and was a bit of a handful at times, but the staff were excellent with him and al the people who needed care. I would recommend The Coach House to anyone.
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Review from Ken E (Nephew of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle came to the Coach House on a temporary basis but ended up staying longer than expected. The staff are always friendly and he has been so well looked after that he is sorry to leave.
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Review from M B (Sister of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a long term resident at The Coach House. The staff know him well, he is treated with kindness and understanding. They are ALL very professional yet make time to communicate and listen to his comments. It is reassuring to know the staff do care about his wellbeing and encourage him
to keep persevering with his walking all being his mobility is very limited. He likes to have attention and they also are warm, friendly and will have a joke with him.
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Review from Margaret R (Wife of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every town should have a care home as brilliant as this one. My husband was well looked after and made to feel part of a family. They liked him. He liked them. Many thanks to all.
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Review from M R (Daughter of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean. The staff are brilliant very friendly and approachable. We were told of any medical problems immediately. Residents treated with care and respect at all times.
All rooms ensuite. A wonderful care home run by people who care. My dad was happy. Best care home we looked at and
we looked at loads.
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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for The Coach House is calculated as follows: ( (123 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 173 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for The Coach House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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