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The Coach House

Yarmouth Road, Hemsby, Great Yarmouth, Norfolk NR29 4NJ
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The Coach House, Great Yarmouth
The Coach House, Great Yarmouth
The Coach House, Great Yarmouth

The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.

The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.

Personalised care plans...  

Care Provided by The Coach House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care.

Please contact us for a tailored quote specific to your needs and requirements.

Contact The Coach House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • SBDP1 LTD
  • Private Owned

Person in charge

  • Sunita Nagpal(Director/Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Open visiting, however, advise contacting the Home directly to book a visit.

Parking

  • Onsite parking. Owners are advised the cars are left at own risk.

The Coach House Reviews (49)

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9.5

The Coach House has a Review Score of 9.5 (9.458) out of 10, based on 13 reviews in the last 2 years. Over all time The Coach House has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from G G (Son of Resident) published on 27 May 2022 Submitted via Postal Card
Overall Experience

Since my mother was moved to The Coach Hosue, she has improved in herself and seems a lot more comfortable and settled, and I am happy with the care she is receiving.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the positive feedback. It is encouraging for staff to know that they are doing the best for her, and it is good to see her settled as well.

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Review from H P (Friend of Resident) published on 19 May 2022 Submitted via Postal Card
Overall Experience

The staff at The Coach House are all very helpful towards myself and my friend, who is being taken care of after a stroke. There is always a relaxed atmosphere and lots of staff around. It is clean and tidy and the other service users all look well cared for.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive feedback and I will pass it on to the team, which is very encouraging.

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Review from B R (Sister of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

Excellent service. The staff are very friendly and caring.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the very positive feedback. It is encouraging for the care team.

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Review from Patrick J (Son of Resident) published on 21 December 2021 Submitted via Website
Overall Experience

Mum had very severe dementia when she arrived at The Coach House. Throughout her stay, I was truly amazed at the compassion and thoughtfulness of the staff. An organisation can be judged by the attitude of the staff and this place ranks exemplary. I was frankly in awe of the kindness and patience even when Mum was being a touch awkward. (Very) To be honest no one wants their relative to need a place like this but thank goodness they are here and so very good. It meant so much to know Mum was safe and cared for. Mum died very peacefully at the Coach House. They phoned me to say she was going and I was able to be there to see her go. Then, as I had learned to expect, they were as kind and thoughtful towards me as they had been towards Mum. I will always remember the positive way they approached her final months. Thanks to all the Staff.

Reply from Sunita Nagpal, Director at The Coach House

Dear family member, thanks for your very positive feedback, It encourages us to continue with the good work that staff are able to deliver, the safe, quality care they deserve. Please look after yourself. Dr Nagpal

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Review from Anne B (Friend of Resident) published on 9 September 2021 Submitted via Website
Overall Experience

A very well run care home by all members of the staff. It is clean and welcoming. Residents seem to be well cared for and content. I appreciate being able to visit regularly and am always made to feel welcome. The staff respond to any problems professionally and are always available to talk through any problems that may have occurred and I am always kept up to date with his medical needs and progress.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the positive feedback. Very encouraging to read about the staff. Thanks for all your help with the music days.

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Review from Terence H (Brother of Resident) published on 2 August 2021 Submitted via Postal Card
Overall Experience

So far very good. Staff are very good, easy to talk to and always nice to you. When you turn up, everyone seems to have time for you and the people in their care. The place is well-staffed.

Reply from Sunita Nagpal, Director at The Coach House

Thanks very much for the positive feedback. It is very encouraging for the care home and the team.

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Review from Heather W (Daughter of Resident) published on 12 July 2021 Submitted via Postal Card
Overall Experience

When I go to visit my father in The Coach House Nursing Home, the staff do their very best to make you feel involved and are very friendly. The building is kept very clean. The staff do whatever they can to keep the residents happy and mobile. I thank them as they take care of my father.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive feedback, which is very encouraging and I will pass to the team.

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Review from Edward B (Husband of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

Very happy with all of the home and great staff.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the very positive feedback and will pass on the feedback to the care staff.

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Review from Stephanie C (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card
Overall Experience

Always a lovely atmosphere. Residents are well looked after. All the staff, carers, cleaners, and management are always friendly and welcoming.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your very positive feedback. It is well appreciated and will be conveyed to the staff.

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Review from Alan J (Husband of Resident) published on 5 May 2021 Submitted via Postal Card
Overall Experience
I would like to start by saying that I find all the office staff very, very helpful and all other staff too. Everyone is very friendly and very caring. I know that my wide is in safe hands. I couldn't fault the home at all, and when my turn comes to go into care, if I found a place half as good, I would be truly happy and very lucky indeed! Hope my turn is a long way off!

I just want to add I would recommend The Coach House to everybody!

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive feedback, very helpful indeed, will pass it onto the care team.

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Review from Daphne G (Daughter of Resident) published on 28 April 2021 Submitted via Website
Overall Experience

Very friendly, loving care assistant, always helpful. Would like to thank the careers who looked after my mother, but they not only looked after her but supported me through some tough times and always keeping up to date with any issues. An amazing team!

Reply from Sunita Nagpal, Director at The Coach House
Thanks for your very positive feedback and very much appreciated; we will pass this on to the team.

We know it has been a hard time for everyone. Thanks for all your support too.

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Review from Alan R (Son of Resident) published on 19 November 2020 Submitted via Postal Card
Overall Experience

Very attentive and caring staff. Always keep relatives up to date. Respond to difficulties rapidly.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive response very much appreciated .

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Review from Jacqueline A (Partner of Resident) published on 2 October 2020 Submitted via Postal Card
Overall Experience

A well run care home. The staff have been courteous and friendly at all times.

Reply from Sunita Nagpal, Director at The Coach House

Thank you for your positive feedback and very much appreciated.

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Review from S H (Son of Resident) published on 5 May 2020 Submitted via Postal Card
Overall Experience

The location of the home was really important to us as a family, to be able to visit our loved one on a regular basis. The staff, especially towards the end of our family member's time at the home, were very compassionate and caring. We were always made to feel welcome when visiting and respected our privacy at all times.

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Review from G H (Resident / Service User) published on 29 November 2019 Submitted via Postal Card
Overall Experience

As soon as you enter The Coach House residential home you are welcomed by staff members who are very polite and helpful. I called to visit my sister who was admitted for care. Even though I was a visitor they make me most welcome, several staff members came and talked to me about progress/activities/food and drink. I would fully recommend The Coach House to anyone, my sister has everything at The Coach House for her caring needs.

Reply from Deana Best, Manager at The Coach House

Thank you for the positive feedback. Great feeling for appreciation.

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Review from C L (Son of Resident) published on 15 October 2019 Submitted via Postal Card
Overall Experience

The Coach House in Hemsby is a fantastic care home. The staff and facilities are excellent. My Dad spent 5 years there and was a bit of a handful at times, but the staff were excellent with him and al the people who needed care. I would recommend The Coach House to anyone.

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Review from Ken E (Nephew of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

My Uncle came to the Coach House on a temporary basis but ended up staying longer than expected. The staff are always friendly and he has been so well looked after that he is sorry to leave.

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Review from M B (Sister of Resident) published on 11 July 2019 Submitted via Postal Card
Overall Experience

My brother has been a long term resident at The Coach House. The staff know him well, he is treated with kindness and understanding. They are ALL very professional yet make time to communicate and listen to his comments. It is reassuring to know the staff do care about his wellbeing and encourage him to keep persevering with his walking all being his mobility is very limited. He likes to have attention and they also are warm, friendly and will have a joke with him.

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Review from Margaret R (Wife of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

Every town should have a care home as brilliant as this one. My husband was well looked after and made to feel part of a family. They liked him. He liked them. Many thanks to all.

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Review from M R (Daughter of Resident) published on 19 March 2019 Submitted via Postal Card
Overall Experience
The home is very clean. The staff are brilliant very friendly and approachable. We were told of any medical problems immediately. Residents treated with care and respect at all times.

All rooms ensuite. A wonderful care home run by people who care. My dad was happy. Best care home we looked at and we looked at loads.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 September 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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