The Coach House

Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ
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9.4 44 Reviews
  • The Coach House, Great Yarmouth
The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.

The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.

Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with clients and their families. Regular indoor and outdoor activities are organised to promote the health and wellbeing of clients

The Coach House's mission is to provide personalised quality healthcare to all clients through continuous training and education of staff in all aspects of service delivery whilst striving to act on client's/families’ recommendations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1305
  • Self-Funded Residential Dementia Care: £1200 – £1400

CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care .

These prices are only a guideline, please contact The Coach House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • SBDP1 LTD

Person in charge

  • Sunita Nagpal (Director/Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ensuring preadmission assessment are done
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open visiting, however, advise contacting the Home directly to book a visit.

Parking

  • Onsite parking. Owners are advised the cars are left at own risk.

The Coach House Reviews (44)

9.4

The Coach House has a Review Score of 9.4 (9.444) out of 10, based on 10 reviews in the last 2 years.
Over all time The Coach House has 44 reviews.

Overall Experience
  • 33
  • 11
  • 0
  • 0
  • 0
Date Published
  • 44
  • 3
  • 4
  • 10
  • 34
Reviewer Connection to The Coach House
  • 10
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Christine G (Daughter of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are good at looking after my father. He looks so well and I think if he was back home he would go back to looking so poorly.
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Review from P H (Son of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into the home with a range of complex illnesses and conditions.


All staff displayed kindness, compassion and support for Mum. I was confident that all her needs were fully met.


Staff were always engaging with family and all visitors. When additional medical assistance was needed,

there was no delay in obtaining it. A friendly, well run premises with highly motivated staff.
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Review from Deborah M (Daughter of Resident) published on 4 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent friendly caring staff who actually care about the Service users.
I can relax knowing my Father is in excellent caring hands.
This is such an improvement on the previous care home and comes fully recommended by myself and my sisters.
The staff are always happy and look after the residents
over and above the remit of their jobs. There is always someone to help and always someone to care.
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Review from Richard C (Resident) published on 11 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each time I visit the home I'm amazed at the dedication the staff provide to the residents. I've yet to see anyone ignored although the staff are under extreme pressure due to the demanding nature of the job. I must add how the Manager, always has her office door open for residents to discuss the personal
needs. The home just gets better and better.
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  • Value for Money
Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.624 for The Coach House is calculated as follows: ( (79 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 117 Ratings = 4.624
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.82 Points relating to the number of positive Reviews for The Coach House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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