






The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.
The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.
Personalised care plans...
Care Provided by The Coach House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care.
Please contact us for a tailored quote specific to your needs and requirements.
The price(s) shown are provided by the care home. Contact The Coach House for full pricing details and T&Cs.
Contact The Coach House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- SBDP1 LTD
- Private Owned
Person in charge
- Sunita Nagpal(Director/Care Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2008
- Number of floors: 2
Room Information
- Single Rooms (59)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open visiting, however, advise contacting the Home directly to book a visit.
Parking
- Onsite parking. Owners are advised the cars are left at own risk.
The Coach House Reviews (49)
The Coach House has a Review Score of 9.5 (9.458) out of 10, based on 13 reviews in the last 2 years.
Over all time The Coach House has 49 reviews.
Thanks for looking after our mum, mum in law, you have changed her for the better. We enjoy visiting her now. She is chilled. The staff are amazing and we thank you all. She is clean, happy in herself and in her dementia world. Today she called me by my name. Wow. We love that we can enjoy a cup of tea with her she loves the biscuits. Thank you all so much.
The home is always kept clean and we are always made to feel very welcome!
Staff are always approachable and caring. Can phone anytime to talk to my Brother or staff. My Brother is always happy and contented, he has a good relationship with staff. We, his siblings, are happy with the care and attention my Brother gets.
From all the times we have visited The Coach House me and my wife and daughter's would rate it first class. All the carers are very friendly and are looking after the residents with all the help and care one could. The home is always very clean and tidy and we cannot fault it in any way.
Thank you for taking the time to review The Coach House, we really appreciate your feedback. It means a lot to the team to be able to assist both our service users and their relatives. At The Coach House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide.
We visited a friend with dementia who went to stay at The Coach House last year. We were surprised to see how much better she looked, a better colour and has gained some weight. She seemed very content to be there and quite happy in her own way. We saw 5 staff whilst we were there and every one of them seemed very caring towards their charges. The senior care nurse was excellent. It seems a very happy place.
All the staff are good at looking after my father. He looks so well and I think if he was back home he would go back to looking so poorly.
My mum moved into the home with a range of complex illnesses and conditions.
All staff displayed kindness, compassion and support for Mum. I was confident that all her needs were fully met.
Staff were always engaging with family and all visitors. When additional medical assistance was needed, there was no delay in obtaining it. A friendly, well run premises with highly motivated staff.
I can relax knowing my Father is in excellent caring hands.
This is such an improvement on the previous care home and comes fully recommended by myself and my sisters.
The staff are always happy and look after the residents over and above the remit of their jobs. There is always someone to help and always someone to care.
Each time I visit the home I'm amazed at the dedication the staff provide to the residents. I've yet to see anyone ignored although the staff are under extreme pressure due to the demanding nature of the job. I must add how the Manager, always has her office door open for residents to discuss the personal needs. The home just gets better and better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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