






The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.
The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.
Personalised care plans...
Care Provided by The Coach House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care.
Please contact us for a tailored quote specific to your needs and requirements.
The price(s) shown are provided by the care home. Contact The Coach House for full pricing details and T&Cs.
Contact The Coach House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- SBDP1 LTD
- Private Owned
Person in charge
- Sunita Nagpal(Director/Care Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2008
- Number of floors: 2
Room Information
- Single Rooms (59)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open visiting, however, advise contacting the Home directly to book a visit.
Parking
- Onsite parking. Owners are advised the cars are left at own risk.
The Coach House Reviews (49)
The Coach House has a Review Score of 9.5 (9.458) out of 10, based on 13 reviews in the last 2 years.
Over all time The Coach House has 49 reviews.
Mum has been with Coach House now for several years and it has been a great relief to me to know she is very settled and happy. Regard support it has always been there for and mum she is always smart and very clean her nails polished too. Staff so pleasant and helpful and her room is always tidy. They have a varied menu for meals and plenty of drinks through the day. They exceed themselves with activities games card making music man comes in plus animals are bought in for the residents to hold brings so much pleasure. Their xmas parties are outstanding for residents friends and families plus each resident has birthday cake made for them with banners saying happy birthday. What more could you ask for.
thank you for the feedback Bella, and we always love to see you visiting us in the home. Thank you for all your support
I have no issues at all with the home. Mum is very happy and very well.
Thank you Tina- She is very well settled here and we hope she continues to be.
Mum has been in the home for over 3 years. She is settled and her dementia is relatively stable. Mum appears happy and that is I'm sure due in part to the high level of care provided. Staff are professional and friendly. Food is good and tailored to residents' needs. No problems.
Thanks for the positive feed back will convey to the team
Visiting my brother-in-law, who can be very difficult, and so happy to see how kind and patient the staff are with him. They are serving lunch when I am there, and the food always smells amazing. If he finds he has ordered something not to his taste, he is immediately offered an alternative. If he wants two puddings, he gets them! Nothing is too much trouble. Happy he is in such good hands.
Thanks for the positive feed back will convey to the staff .
I visit my husband every day and have constantly witnessed the care and kindness shown to both him and all other residents. He has developed a raport with several members of staff and I've seen many moments of him chatting and teasing them and they have instinctively how to react and respond to him. Management is extremely visable and approachable. Any concerns I've had have always been listened to discussed and acted upon if necessary. I am able to trust and feel confident that the very best care is being taken of him.
Thank you so much for your feedback and for the team- I will pass this on. As you know we are always there to try to do our best and appreciate all feedback we receive.
As a close family friend of a resident and their family, I have visited on a number of occasions, mainly lunch time. The food is eaten and shows attention to nutrition. The staff are caring and friendly and patient with dementia patients. I attended a hospital visit and the attendant care staff was excellent. Overall I believe the residents to be cared for and this is their home.
Thanks very much for your positive feed back . Will convey the message to Team .
My mother has been so much more settled and infinitely better supported since being at the coach house. She has some complex mental health needs and can be a handful to say the least, but the staff and management are amazing at managing this. There is a real family atmosphere, always a good number of staff there and they all treat my mum so respectfully and with genuine affection. They are proactive, quick to implement any extra care needs and always keep us informed of any changes, and update us regularly. Cannot speak highly enough of all the staff here
Thanks for the very positive feed back . It is very much appreciated will be passing it on to the team
My mother can be challenging with her mental health issues mixed with Alzheimer's. She can be verbally aggressive and needs careful handling. The staff at the Coach House have really spent time getting to know mum and seem to really like her and provide her the right level and care and affection that is needed. Mum seems the most settled she has been in almost 2 years. As a family we have been worried that Mum just wasn't content, but now she seems so much more settled and her instances of being heightened and frantic have reduced considerably. Its so reassuring for a family to see that your loved one is being cared for and her needs are paramount to the staff without exception. Thank you so much to the manager and your amazing team
Thanks for your positive feed back will be passed on to the Staff it helps with the staff morale
I visited my sister, and was impressed with the kindness and care of the staff. The rooms were clean, and the public areas were very pleasant.
Thanks for positive feed back we will let the staff know .
My Brother was well dressed and groomed giving him a much more positive approach which we could talk about. He is engaged by staff and all efforts are made to maximise the activities he can be involved in.
Thanks for the positive feed back. We will inform the team.
My husband is shown a great deal of respect and kindness considering how difficult he is, this care home, in my opinion, is a top leader as 27 other care homes rejected him.
Thank you so much for your Review, we always try to provide the best care to all our service users - and would always wish for you to be happy with the care we provide to your family member.
I have visited on several occasions and have found the staff always helpful and attentive to my friend as they are with all the residents.
Thank you very much for your feedback and we always hope to exceed expectations of our visitors.
I have found all the staff at The Coach House helpful and always keep us informed about the person's welfare. He seems really well-fed and clean. Although we know he can sometimes be difficult, the staff care for him very satisfactorily.
Thank you for your feedback, and we hope to continue to meet and hope to always provide the best care.
My partner has been a resident at The Coach House for a few weeks now. I visit him three times a week and he always appears happy and content. His appearance is always clean-looking and tidy. The staff are always extremely welcoming and friendly. They call me by my first name and always alert and caring with all of the residents. Always approachable re any concerns that I might have. Plenty of entertainment available i.e. bingo, music, arts and crafts. Myself and my partner's family are extremely happy with all aspects of care.
Thank you so much for your feedback and we hope to always provide the best care for all our service users and support for all family and visitors. We are always looking for ways to improve also.
The home is warm, comfortable and very clean. The staff are immensely kind and compassionate. I have felt they all care for me, my family and my husband. They are always kind and try always to find out how we are coping. A drink is always offered and a hug where needed. The home is exceptionally spacious with lovely quiet areas.
Thanks very much for the very positive feedback. Will pass on your feedback to them.
My sister has been a resident at The Coach House for eight months. I have found the staff to be caring and thoughtful taking the time to get to know my sister well. They treat her with dignity and respect her wishes wherever possible. There is a programme of activities in which residents are encouraged and enabled to take part. The staff are very good at keeping me informed and seeking any views on my sisters' care.
Thanks for the very positive feedback will pass to the team.
I find the home is a safe and comfortable place for my mum to live in. The staff are wonderful, I know my mum is cared for with dignity. I am kept informed about my mum's well-being and there is good communication with the home and myself.
Thanks for the very positive feedback which is encouraging. The staff will be informed about the feedback. Thank you.
Dad is being well looked after. I can talk to staff and management quite happily about Dad and addresses any concerns with them and know they'll do their best to resolve these as soon as possible. No complaints.
Thanks for the positive feedback, which is very encouraging. The staff will be informed.
I find the home very good in every way. Clean and never smells and the staff are very helpful. My husband is always clean, well fed and looks very healthy.
It encourages staff to provide the care our service users need.
My family and I were very grateful for the kindness and care of my husband. The place was warm and clean everywhere and the staff were wonderful and kind. We never worried about leaving him there. The staff always take care of us, as a family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Coach House.
There are no upcoming events for The Coach House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Coach House.
Accreditations
There are no accreditations posted yet for The Coach House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Coach House
What types of Care is The Coach House registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Coach House have?
There are 59 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Coach House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Coach House to the centre of Great Yarmouth?
6.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Coach House to verify any information. View our terms and conditions. The Coach House has an Enhanced Service -more info.