Cranmer House

Norwich Road, Fakenham NR21 8HR
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9.8 90 Reviews
  • Cranmer House, Fakenham
Cranmer House is a comfortable accommodation adapted for short-term care needs, having been thoroughly refurbished to support independent living and the practice of skilled care.

Respite care provision is carried out by competent professionals, alongside a programme of reablement that has been organised by the provider to help adults with health or care challenges get the most out of life.

A secluded garden is popular with residents and the home maintains a varied activities programme so that clients feel both physically and emotionally stimulated.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1573
  • RESPITE Self-Funded Residential Care: £1200 – £1573

Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.

These prices are only a guideline, please contact Cranmer House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kirsty Sleightholme and Matthew Anthony-Knell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (21)

Cranmer House Reviews (90)

9.8

Cranmer House has a Review Score of 9.8 (9.821) out of 10, based on 10 reviews in the last 2 years.
Over all time Cranmer House has 90 reviews.

Overall Experience
  • 75
  • 15
  • 0
  • 0
  • 0
Date Published
  • 90
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  • 3
  • 10
  • 80
Reviewer Connection to Cranmer House
  • 38
  • 16
  • 14
  • 7
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  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 81-90
Review from J G (Resident) assisted by family/friend published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This facility provided a welcome, helpful and caring stay for me when recovering from an operation. The staff were very friendly and patient and treated me with dignity and respect. I felt as though I had come to a five star hotel! Thank you to all the staff. Nothing was too much trouble.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about your stay at Cranmer House, it was our pleasure to care for you.

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Review from Gerald M (Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lots of help settling into a different environment.
Reply from richard smith, marketing manager at Cranmer House

Thank you for your feedback and we're pleased you were able to settle at Cranmer House.

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Review from Mary P (Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and food very good.
Reply from richard smith, marketing manager at Cranmer House

Thank you for your kind words about the care at Cranmer House.

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Review from T L (Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received here has been wonderful. Nothing is too much trouble for the staff to do for you. I cannot speak highly enough of them.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care you received at Cranmer House.

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Review from Stewart I (Son of Resident) published on 19 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cranmer House is a Gem! All the staff are well trained as well as very caring. Nothing proved too much trouble 24/7. My Father is very ill and has received the best care available during his 5 weeks stay. Thank you all so much.
Reply from richard smith, marketing manager at Cranmer House

Hi, thank you for your kind words about the care your father received at Cranmer House. We're pleased we have been able to care for him.

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Review from Sylvia S (Wife of Resident) published on 17 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first experience of putting my husband into respite care, he was well cared for, in the week he was there and seemed quite happy when he arrived home.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your feedback on Cranmer House, we are pleased that we were able to support your husband for his stay.

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Review from Deirdre H (Resident) assisted by family/friend published on 24 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very effective, kind and attentive. The food was extremely good. The room was nice and comfortable.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review and comments.

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Review from Thomas F (Brother of Resident) published on 11 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited and came to see my brother who has been in this care home before and I always find the overall care home excellent. Friendly staff who are always happy to help in any way possible, Cranmere House is a credit to the local authority and its patients.
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Review from Charlotte P (Resident) published on 24 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not find fault with Cramner House, the management and staff are wonderful.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your lovely review of Cranmer House.

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Review from Celia B (Resident) published on 12 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived here by ambulance from the hospital late evening 1 week ago, tired and very confused I was shown to my lovely, clean and airy room. They helped me get to bed having explained about my controlled drugs. Slept most of the next day. Then did more walking and went to the dining room etc the next
day. I cannot praise all the people who work here enough. At all times they were polite, helpful and supportive. After 1 week I have recovered enough to go home and slowly pick up my life again.
Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for this lovely review, we're so pleased to have been able to help you with your rehabilitation.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Cranmer House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Cranmer House is calculated as follows: ( (96 Excellents x 5) + (21 Goods x 4) ) ÷ 117 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cranmer House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Kirsty

Kirsty Sleightholme

Job Title: Registered Manager Joined: 2004

I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within hospital and care home settings, each bringing their own experiences. My passion purely and simply is people, particularly giving support to those needing it most and when experiencing real difficulty in their lives.


I have worked at Cranmer House for over 20 years and feel very proud of the whole team’s achievements and our reputation within the local community. I very much enjoy being part of an innovative and forward thinking company, whose values we all aspire to.

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