
The home is always immaculate and the gardens are kept beautifully.Jessica K(Daughter of Resident/Service User)

They are a brilliant and dedicated teamJ R(Daughter of Resident/Service User)


The home is always immaculate and the gardens are kept beautifully.Jessica K(Daughter of Resident/Service User)

They are a brilliant and dedicated teamJ R(Daughter of Resident/Service User)


Mary Chapman Court is a comfortable residential care service for thirty-two residents, located in a pleasant residential area of Norwich and staffed by a team of talented carers.
A homely environment is ideal for service users to achieve a comfortable retirement, while having their personal freedoms respected in pursuing as active and fulfilling a daily lifestyle as they wish.
Respite and convalescent care are also available from Mary Chapman Court, as well as palliative services where required.
Care Provided by Mary Chapman Court
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Mary Chapman Court for full pricing details and T&Cs.
Contact Mary Chapman Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Michaela Laza (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (34)
- Single Rooms with ensuite Wet Room (34)
Mary Chapman Court Reviews (41)
Mary Chapman Court has a Review Score of 9.6 (9.570) out of 10, based on 9 reviews in the last 2 years.
Over all time Mary Chapman Court has 41 reviews.
I have been so happy with Mary Chapman. I NEVER worry about my aunties care. They are on top of everything. I visit at varying hours several days a week. The staff are attentive and on top of everything. I never could have imagined her care could have been so good. My auntie is so happy and comfortable there. She says the food is amazing. I don't stress or worry. I never worry when I have to go out of town for a while for work, as I know that she gets top quality care all the time. I live in the peace of knowing my mother would be so happy with the home I picked out for her baby sister.
It is an absolute pleasure to care for your lovely aunt. We are always very happy to support her and to welcome you and your family whenever you come to visit, and glad that you can just be a niece when you are with her, knowing we are supporting her needs.
Once again, a heartfelt thank you from all of us.
For ALL that time her care has been excellent.
The staff are all pleasant, caring and competent people.
The building and gardens are well maintained which creates a comfortable environment for her.
The food is always good with plenty of variety.
The management team do a fantastic job of keeping us informed.
We are so grateful that we were lucky enough to find a place at Mary Chapman Court for our Aunt.
Thank you!
It is an absolute pleasure to care for your lovely aunt. We are always very happy to support her and to welcome you and your family whenever you come to visit. Your kind recommendation of our...
Outstanding care with lovely staff who communicated clearly and consistently. Medication was administered safely with no issues. Staff were lovely and always went the extra mile to support mum and make sure she was happy and had everything she needed. They encouraged her to leave her room and participate with activities. They catered for her dietary needs and made her feel safe and listened to. Mum wants to go back as a day visitor as she enjoyed the activities. Fully recommend
Thank you very much for your wonderful feedback. We are delighted to hear that your mum experienced outstanding care and that our team communicated clearly and consistently throughout her time with us. We are committed to maintaining the highest standards of service, and it is encouraging to know...
Absolutely wonderful, all highly recommended.
Thank you very much for your feedback. It truly means a great deal. Caring for your dad is a privilege, and both I and the entire team are committed to supporting him with the respect, patience, and consistency he deserves. We are glad to know that our efforts are making a positive difference for him and for your family.
Every question or query that I have raised has been dealt with promptly and clearly.
I am so pleased that I chose Mary Chapman Court for mum.
Thank you very much for the lovely feedback you shared. It truly means a lot to us. It is our pleasure to care for and support your mum, and we are committed to ensuring she continues to feel safe, comfortable, and well looked after. Please know that we are always happy to provide any answers or...
Mary Chapman Court have been providing excellent care for my mum for over four years now. The staff are very dedicated and are very helpful. The home provides many activities and events which keep mum occupied and happy. We are so grateful to all of you. We can rest assured that mum is in safe hands 24 hours.
Thank you very much for your thoughtful feedback. It is deeply gratifying to know that the dedication of our team and the support we provide are so valued. It is our privilege to assist your mother, particularly during the most difficult times.Your words will be shared with our staff, and I am...
Extremely pleased with the care for my aunt. She is treated with care and compassion from all at the care home. Many thanks.
Thank you so much for your thoughtful feedback. It was a true privilege to care for your aunt and to be part of her journey. She brought so much warmth and character to our home, and we feel her loss deeply. We are very grateful for your kind words during this difficult time.
My husband has been here for the past 2 years everything has been good if I had any complaints it was dealt with. My husband seems very content when I visit.
Thank you so much for your kind feedback. Your thoughtful words truly mean more than I can express. It's always rewarding to know that our efforts made a positive impact.I'm grateful for your feedback-it motivates us to keep doing the best.
We moved my mother into Mary Chapman Court a year ago, she spent three months in hospital prior to this, in this time we visited various care homes, non matched Mary Chapman, a year on our opinion has not changed. My mother is happy, she tells us so, mother has dementia and the staff care of her cannot be faulted. We know the staff and they know us, every visit someone will give an update on my mother, we recently had a holiday, leaving mum in the care of Mary Chapman gave us peace of mind.
I sincerely appreciate your thoughtful feedback-it means so much to me, the team, and the home. Your kind words inspire us to continue striving for excellence and remind us why we do what we do.Thank you once again for taking the time to share your thoughts. Your feedback is truly valued!
My father is so happy at Mary Chapman Court. The staff are wonderful with my dad and really care about him. The staff are always on hand to help you with any queries or comfort you during those emotional times. The home is always immaculate and the gardens are kept beautifully. They also have a wonderful range of activities on for the residents which is so lovely.
My sister was admitted to Mary Chapman Court with a diagnosis of mixed Alzheimer's/vascular dementia. Initially, this was for respite accommodations that became residential and finally end of life care. Mary Chapman Court provided a very caring, empathetic environment at all stages. In order to provide a safe and happy end to a full life. I have no hesitation in recommending the whole team to others.
My husband went for two weeks of respite at Mary Chapman Court (7-21st May) he was given first-class care and assistance. Very friendly and happy staff always greeted us. He was very happy there and enjoyed his respite. We cannot praise the staff enough. We hope he can return in the next few months.
My mum's two weeks of respite care at Mary Chapman Court, although a bit traumatic for Mum at the time, turned out a very pleasant experience for her due to the attention she received from all the staff.
I would like to thank all staff for the care, compassion and understanding that was shown to me. They were always ready to listen to me when I was really down and it really helped me. I would certainly come back again and can't praise the staff enough and the food was good.
When I visited my mother last week she was full of praise about the kind carer who had given her a bath, telling me how much better she felt after it and how thoughtful and practical the carer had been.
All staff cared for our mother with kindness and compassion throughout her residence. Showing her respect and dignity at all times. Her room was consistently clean and personal item's hygiene standards were high. Covid protocols were thoroughly enforced and maintained. Food was always of a high standard and interaction was friendly and personal. Would highly recommend.
The staff at Mary Chapman Court are amazing, they are under new management and I have noticed a great difference in the staff morale. They truly are like a big family, you can see the team dedicated to the care of the residents. I happened to be there a day a resident had passed away and all the team gathered at the front entrance to say their goodbyes when they left the home, you could see every member of that team was sad to see a family member leave. I would highly recommend this care home if you're looking for a caring, happy and safe environment.
I stayed for 2 weeks of respite care. Very well looked after by friendly pleasant staff. Everybody was very kind to me and I would certainly use the care home again.
My mother moved into the home in September 2021 and the overall level of service and support has been excellent. From getting the room set up, putting up her pictures to adapting her care to manage her increasing fragility responsiveness has been excellent. Admin, management and care staff are all friendly and create a positive family atmosphere.
If you are looking for a lovely care home for a family member or friend Mary Chapman Court is an excellent choice, you will not be disappointed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 November 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mary Chapman Court.
There are no upcoming events for Mary Chapman Court.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Mary Chapman Court.
Meet the Team (1)

Hello, my name is Mihaela and I started as the Home Manager at Mary Chapman Court a few years ago. It has been challenging in some aspects but I try to lead by example and the staff to feel supported, valued and respected.
Frequently Asked Questions about Mary Chapman Court
What types of Care is Mary Chapman Court registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mary Chapman Court have?
There are 34 Single Rooms.
What are the Facilities & Services at Mary Chapman Court?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mary Chapman Court to the centre of Norwich?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mary Chapman Court to verify any information. View our terms and conditions. Mary Chapman Court has an Enhanced Service -more info.