Mary Chapman Court

When my husband was admitted to Mary Chapman Court, having no recent experience of care homes, I didn't really know what to expect. While my husband, in his muddled mind, planned his escape, I could see that all his needs were being met. The care extended to my husband and observed towards other residents was for me comforting. As his needs changed, so all the staff adjusted their attention. I observed the respect shown to him and how his dignity was preserved as far as possible. When his physical health declined, the dignified care continued and was extended to me as well. I cannot praise the staff enough for how this stage was handled; they all, no matter their job description, contributed to make this difficult time as gentle as possible. He, and I, have so much to be thankful for.

My mum arrived from hospital for respite care and during the next 12 weeks she has received excellent care from the staff to ensure she has regained her health sufficiently to allow her to return back to her home. Mary Chapman Court provides wonderful health care, fully understanding what she required to ensure her health improved together with being in a safe and well-maintained environment with lovely meals. She has enjoyed her stay and fully appreciates the efforts of all the staff.

and a virtual residents meeting has proved very informative. The team have gone out of their way to help keep residents and their relatives in touch by varying means. The home was suited to my mother as it is small and homely and this has helped keep residents safe, my mother has a lovely room with a small patio area overlooking the garden. My mother can be quite difficult at times but all the team are very patient and caring.

When my Aunt's Dr told me that my Aunt needed more care than what I could provide her, I was concerned about finding a suitable care home for her. My aunt is a very private person and very reserved and was worried I wouldn't find one that could cater for her, so I visited many care homes and after a long search found Mary Chapman Court. The home was spotlessly clean and didn't have that hospital smell that some had, appeared more similar to a good private hotel, the staff and management are professional and caring, and under this current situation (Corona Virus) have gone the extra miles to keep the residents safe and happy. Although most of the activities have had to stop, they have sorted a Skype facility so we can talk and see my aunt regularly. Before Corona, I visited my aunt daily and watched my usually shy reserved Aunt turn into a much happier contented person. She has Alzheimer's but I really think the staff and their care has slowed down its progression. Thank You, Mary Chapman Court.

The care that Mum received in the last 6 months of her life was outstanding. nothing was too much trouble, whatever mum needed was supplied. All the staff were very friendly and very supportive to all of our family. They are a brilliant and dedicated team.

I'd like to say thank you to all that look after him. The staff are great. Thank you.

An excellent facility which in my case I needed to recover from a debilitating illness with various complications. Staff always willing to help and to do everything I asked with good grace.

The dementia care and compassion was excellent and the room was always kept well and the menu was varied and tailored to the person's needs.

I would recommend this care home to anyone looking for a Dementia care home for a friend and relative.

I'm extremely happy. The management treat all the residents all fair and comfort is a priority and each member of staff follows correct procedures at all times.

There has been a change in staff but it is very good. Food lovely, management very good and staff will do anything for you.

The team @ Mary Chapman Court are excellent in providing a caring and engaging environment for my mother. From the day to day care to the daily activities, they provide a full and warm atmosphere, constantly interacting with residents and visitors in a friendly and welcoming manner.

If you need total care or are self-caring, this is fine. If you fall between these groups, not so good. Friendly staff, wi-fi/signal in 2 lounges only, lovely gardens, helpful catering staff, no Parker bath. Be patient and precise explaining to staff what you need, and check they understand. They don't take Visa, so work out your finance before you go. I wish the drop-downs had 'adequate' instead of satisfactory, and variable is another.

Senior management, nursing staff, carers, cleaners, cooks, maintenance and grounds staff all take pride in the service they deliver. An ordinary home from home providing an extraordinary level of support.

Nothing is too much trouble and the home looks after all needs, giving myself and siblings peace of mind she is well cared for.

The care which my uncle has received at Mary Chapman Court in Norwich has been first class. This care home is what most people would inspire to stay in. The staff are very professional, caring and approachable. My uncle has been treated with the utmost dignity.

The care received by my mother in Mary Chapman Court was very good throughout her three and a half years of residence. But I was particularly impressed during mums last few weeks when she was in end of life care. The staff were invariably kind, thoughtful and patient, making mum as comfortable as she could possibly be. I personally felt very well supported on the day that mum died.

Have always found the staff to be pleasant and helpful. Mum seems to be looked after well and treated with respect.

My mother became a resident mid-December 2016. I was apprehensive but to date, everything has gone well. The home is staffed by dedicated and caring people - Mother has been treated with respect and as an individual. Food is very good and they will for any special requirements.

Today myself, and a colleague visited an elderly friend currently residing here after being discharged from the hospital. I can honestly say I was blown away. The cleaning standards throughout the property were extremely high. All staff were friendly and approachable with a strong work ethic and dedicated to providing a high quality care to their residents. A genuine empathy was shown to all and it was clear all the staff loved their jobs and had strong emotional connections with all residents. The atmosphere was really homely and I felt like I was visiting a friend in their home rather than a care home. I can not speak highly enough of this care home and I would feel happy for this home to provide care to a loved one if this was ever necessary.

Mum chose to come to you for respite care because she was constantly tired, and unable to grieve for the loss of Dad who died at the end of April. She had been reluctant to consider going into a home because she was so independent. From the moment we walked in, she relaxed. Staff were consistently kind, caring, paid attention to her and all the small details. She decided to stay but quickly deteriorated. When it became clear she was dying, staff swung into action to care for the whole family. Mum was safe and secure, and we were all treated with love and dignity. Chef went out of his way to ensure we were fed during the long hours we sat with Mum. We could not have chosen a kinder, more caring place for Mum and I cannot thank the staff enough for all that they did for all of us.

You cannot put a price on how much we valued all that staff did for Mum, and us, as a family. With heartfelt thanks.