Sydney House

There is fun and laughter in a safe environment where individuality is valued. Sydney House provides care that ensures it is the definition of home.

After 3 years of living in care, I think Sydney House is by far the best. I am perfectly content living here. I am a near ninety year old resident completely mentally capable but a trifle physically frail, I am in this home because I cannot look after myself. Sydney House offers a total service to allow me to still be as independent as I can. The method is that the carers provide for every need of the residents according to their needs: mine being minimal. I was however, on my arrival assigned the task of "gardener" with absolute assistance from the staff and successful results. This example shews how every residents wants are catered for. Bingo is popular. The carers know all of the requirements and perform them effortlessly. This note lacks criticism of Sydney House house because I ain't got any.

Sydney House is a home where you soon feel part of a family. The staff genuinely care for their residents. Not only has my uncle been welcomed into this family but I have too. The staff are always so welcoming and helpful. My uncle always looks very well groomed and he takes part in lots of the activities. The whole place is exceptionally clean and there are never any unpleasant smells. When I leave my uncle I know he is being well looked after and he is safe. I would like to say a big thank you from management to caring staff for making us both so welcome.

So much fuss was made of her; she (and I) were amazed. Local school children attended to sing Happy Birthday. Thanks to Nathan, who organised a balloon arch and this meant blowing up 200 balloons (he did have a pump for this), Georgina ensured all went smoothly. The local press were invited, and mum was a "page 3 girl" the next day, not bad for 106!! Many thanks to all the staff for a wonderful day for my mum.

Overall a very welcoming care home, the staff are very polite and caring. The management team at Sydney House are doing a fantastic job making sure that the resident's needs are met. Sydney House is a very clean care home and the cleaning staff do a fabulous job. A fascination in Sydney House is the wall decor which gives so much pleasure to residents as it does visitors, especially the dining room picture.

In my view, the care for my mother is 100%. It is so important to me and my sister that Mum is looked after and is safe and that is the case in Sydney House Care Home. The staff and management work so hard and really care for the residents.

I couldn't have wished for a better placement for Mum, she was able to treat it like her own home, and she was made to feel comfortable and when the family visited we were all made welcome by management and staff. Her room was perfect for her. She enjoyed the food and drink and the support she needed. Management was open and supportive at all times and kept me up to date with Mum's health and care. Thank you to all.

Our experience of using Sydney House has been exemplary, as a family we are spread across the country. The management and staff have been so supportive, caring, and professional. Our mum really struggled with the thought of going into a care home, it took her a long time to settle. She was supported through all of this by staff and management and support from her family. We would like to thank you all, we will never forget Mum's time with you. We would highly recommend Sydney House!

Sydney House is inviting and has a homely, family feel. When visiting, you don’t feel like you’re imposing or getting in the way. The staff are proactive in seeing the residents are stimulated and entertained. It’s a nice place to be.

The staff are very friendly and helpful. Had no complaints about food and it is very clean.

Great home. All the staff are first class. I always tell people they will do anything for you. They are always first class, doing a great job at all times.

The staff and management could not have been more friendly or helpful. Mum was treated with understanding when she was upset and with real warmth at all times. Management has helped us through the maze of social care. The friendliness of the staff is reflected in a warm and welcoming atmosphere among the residents.

If anyone out there is reading this review, I can tell you I worked for the NHS for 25-years, and over my time, I had seen some really distressing homes! Sydney House is safe, caring and clean (my feet never stuck to the floor!), with staff who take pride in what they do and treat the residents as if they were their own loved ones. Thank you.

The staff have done their best over the last difficult year to allow visits, if and when allowed. They are always cheerful and are very kind and helpful with Mum. She is very happy that she can now get her hair done and hopefully, they will be able to arrange some entertainment shortly as this is something she really enjoys, having very poor eyesight and quite deaf, she needs some other attractions.

Almost 4-years ago, Mum was allowed to have a few days holiday at Sydney House, Mum didn't want to go home; I think she felt safe. Memory loss was getting worse, but at Sydney House, she changed almost immediately taking pride in herself again, eating regular meals, and most of all, mixing with the residents and staff. It's hard giving up control of a loved one, at Sydney House I was always told of any problems and mishaps. The staff, Mum liked them all, were patient, approachable and valued by us both, as was the local doctor. Sadly Mum passed away, it happened so quickly I wasn't with her, thankfully, the kind staff were by her side, which I will always be grateful for. The last year's of mum's life had been made very enjoyable by all at Sydney House.

The home is spotlessly clean, the residents are immaculately presented, and my mum tells me meals are delicious!

During Dads short stay at Sydney House, he was looked after with great care and respect. The staff were wonderfully kind and thoughtful, always making time to chat when we had a concern. During November lockdown, we lost our dear Dad. An amazing member of staff stepped in to help when we couldn't be there, going beyond her duties for the task she undertook, we will be forever grateful, thank you, and thank you Sydney House.

Sydney House restored our faith in care homes after my dad attended there for respite care. Poor Dad had negative experiences of the last 2 care homes he had attended. The management at Sydney House welcomed our feedback and communication and did everything possible to make Dad feel welcome. Dad had to overcome 3 initial concerns, one being he had to self isolate, he had no en-suite and his room was tiny. Dad is not good at accepting change but the staff used great listening skills and turned Dad's stay round to be thoroughly enjoyable. He ended up loving his room and comparing it to a 5-star hotel. He tried new foods and ended up loving it all. He made new friends and became a confident, independent person, who enjoyed thinking for himself, someone we had not experienced for a very long time. Thanks to everyone at Sydney House.

I cannot thank the manager or the staff at Sydney House enough for taking such good care of my dad during his stay with them. He had previously had a bad experience in a care home, and we were dreading his stay, but he loved it! The staff were so caring and helpful, and he loved the food. He likened it to a 5-star hotel, and although he was ready to come home after some respite, he was sad to leave. Nothing was too much trouble, and the manager was always happy to talk to us about any concerns we had. I would highly recommend Sydney House to anyone seeking care for a loved one. Thank you all so much for everything, my dad left a very different and better person, and that's due to the wonderful care he received.

My mother was in Sydney House for 5 months before she passed away. Everything seemed to meet the help and care she needed. We found the management and staff very friendly and obliging. We have no complaints.