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Carlton Hall Residential Home

Chapel Road, Carlton Colville, Lowestoft, Suffolk NR33 8BL
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Carlton Hall Residential Home, Lowestoft
Carlton Hall Residential Home, Lowestoft
Carlton Hall Residential Home, Lowestoft

Carlton Hall is a residential village located in Carlton Colville and provides a full range of accommodation choices. The village is set in the landscaped grounds of the 18th century Carlton Hall and aims to give residents the opportunity to enhance their quality of life by providing a safe, happy, caring and comfortable family home in a peaceful setting. The home has won Lowestoft in Bloom for the last 3...  

Care Provided by Carlton Hall Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,720£1,100 - £1,720
Residential Dementia Care£1,100 - £1,720£1,100 - £1,720

The price per week varies according to level of care required and size and location of room. We are happy to accept social services funding with private top up in our standard or premium rooms. Activities and entertainment provided by visiting professionals such as musicians and singers are included within the price. We also have hairdressers and chiropodists who also visit but charge separately for these services, as and when required.

Contact Carlton Hall Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Carlton Hall Ltd
  • Private Owned

Person in charge

  • Mindy Stammers(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (43)

Visiting

  • All visitors to report to main reception on arrival.

Parking

  • Free parking available onsite in main carpark

Carlton Hall Residential Home Reviews (38)

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9.7

Carlton Hall Residential Home has a Review Score of 9.7 (9.737) out of 10, based on 22 reviews in the last 2 years. Over all time Carlton Hall Residential Home has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from Paul J (Son of Resident) published on 13 June 2026 Submitted via Website
Overall Experience
I have to say at the start dad did not initial settle.

Since he has settled here over 2 years ago the staff have been amazing kind and vociferate to his needs and weaknesses to allow to feel at home.

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Review from Tina B (Daughter of Resident) published on 7 April 2026 Submitted via Website
Overall Experience
My mum arrived at Carlton Hall last July
Staff were amazing getting mum settled in as she struggled at first
Staff contact me if there any concerns about mums health
Mum has put weight on due to the lovely food
Plenty of activities to do every day
Mum is very happy and hopefully will go on trips in the summer months

I can't thank the staff enough for looking after mum

Reply from Jade Collins, Registered Manager at Carlton Hall Residential Home
Thank you so much for your lovely feedback.

We're really pleased to hear your mum has settled well since arriving last July, and that our team were able to support her during that transition. It's great to know you feel well-informed and that your mum is enjoying the food and activities on...  

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Review from Mandy T (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card
Overall Experience

Every single staff member at Carlton Hall goes over & above the level required to do their jobs. The care provided is exceptional, both physically & emotionally. The food is excellent with a large variety & special requests catered for. The cleanliness is exceptional & the laundry done to a high standard. I wouldn't hesitate to recommend Carlton Hall, the whole team & service they provide is first class.

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Review from B G (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card
Overall Experience

Lovely home, very friendly, relatives are treated with dignity & respect. There are lots of activities arranged to entertain at all times. The food is excellent, and very nice options each day. Just excellent all round! One criticism - there needs to be some chairs for visitors/relatives. Each time we visit there is not always somewhere to sit by my mum.

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Review from R H (Husband of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

I think it's an excellent place for my wife. Well looked after. Only one problem, nowhere for visitors to sit.

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Review from Lorina E (Daughter of Resident) published on 6 November 2025 Submitted via Website
Overall Experience
Mum has been a resident for 18 months now and we are absolutely delighted with the love and care which she receives from all the staff at Carlton Hall. The whole atmosphere of the setting is one of friendliness, joy and warmth.
We know that Mum is treated with compassion and respect at all times and that her needs and requests are always catered for. The staff are one big, happy family who together create a feeling of security and homeliness.
Senior staff and the management team are extremely approachable and supportive towards the family; we are always kept in the loop with regard to Mum's care and invited to engage in the many activities and events hosted at Carlton Hall.

The activities schedule is extremely varied, engaging and inclusive. The quality of decoration of the home and its surroundings are first class and the cleaners, maintenance team and gardeners do an excellent job of upkeep and development, consequently it is a pleasure to explore Mum's environment with her.

Reply from Jade Collins, Registered Manager at Carlton Hall Residential Home

Thank you so much for your lovely review. We feel very privileged to care for your mum, and it means a great deal to hear that you find Carlton Hall warm, friendly and supportive. Your kind words about the staff, activities and the environment are truly appreciated by the whole team.

We are glad...  

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Review from D T (Nephew of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

My aunt, since moving into care, has said that she would like to revisit the local beach where she used to spend a lot of time. Thanks (very much) to Hannah for arranging such a visit which my aunt thoroughly enjoyed, allowing her to reminisce about her past enjoyments. Hannah's patience and help was paramount in making it all happen. Little things make a big difference. Thanks again.

Reply from Jade Collins, Registered Manager at Carlton Hall Residential Home

Thank you so much for your lovely words. We are delighted that your aunt was able to revisit the beach and enjoy such a meaningful day. Hannah will be so pleased to hear your feedback.

Little moments really do make a big difference, and we're grateful you took the time to share this. Thank you again from all of us at Carlton Hall

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Review from Lena C (Resident / Service User) published on 18 June 2025 Submitted via Postal Card
Overall Experience

VE Day celebrations were great. Good food and drink. Singer very good. And was nice to have short church services. Really sunny but could not be felt after service so warmed at house.

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Review from Z W (Resident / Service User) published on 13 June 2025 Submitted via Postal Card
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The day was well organised and food very good. Staff were very helpful. Entertainment very good, the church service was a great idea.

I live in a bungalow.

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Review from E W (Resident / Service User) published on 12 June 2025 Submitted via Postal Card
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Carlton Hall is extremely well organised. Our rating for activities is only to suggest that the already good list of activities can be extended. We are very lucky to have a site at Carlton Hall.

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Review from P W (Resident / Service User) published on 12 June 2025 Submitted via Postal Card
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We have now been in our bungalow for one year. We have been welcomed and by attending the organised activities we feel comfortable with the staff and more bungalow owners by the week. We mostly cook for ourselves but meals on the premises are tasty. The early morning drop-ins make us feel very secure.

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Review from M S (Resident / Service User) published on 22 April 2025 Submitted via Postal Card
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Enjoy hall activities

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Review from M H (Resident / Service User) published on 22 April 2025 Submitted via Postal Card
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I have lived here for 2 years. I have found carers/staff/entertainment all very helpful. I have a problem with pine needles on patio and summer season, its thistles/nettles under trees.

The gardens are very well kept especially at entrance and exits.

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Review from Anita H (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

Care staff and management are very caring and approachable to residents and their families. The food is freshly prepared and always lovely presentation. Mum is always clean and her hygiene is managed well. She has lots of activities to be included in on site and off. Surrounding grounds and cafe and welcoming, clean and well maintained offering a lovely environment.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you for your very kind words. We are very proud of our whole team, they do a marvellous job.

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Review from Z W (Resident / Service User) published on 10 April 2025 Submitted via Postal Card
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Staff are very caring. Food could improve and more variety outside areas very clean and attractive.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you so much for your review. We do try to introduce as much variety to our menu as possible, and our chef is always open to suggestions. We are very proud of our home and grounds, I am pleased you agree.

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Review from E R (Sister of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

I visit my sister who has been in Carlton Hall for nearly 4 years she is so looked after and her meals are all cooked fresh. Never seen her look so well. She goes on outings which they arrange. I am always made very welcome and gets a coffee on my visit. Her room is cleaned and clothes all washed every day.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you very much for your positive review. We are extremely proud of our home and team of staff, I am so pleased that this is reflected in our reviews.

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Review from E S (Resident / Service User) published on 1 April 2025 Submitted via Postal Card
Overall Experience

My wish was a wonderful time spent at the school where I was cook for over 10 years, I do thank the people who arranged it for me. I am very happy here all the staff are caring and understanding.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

I am so pleased that we could make your wish come true. Thank you for your lovely comments.

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Review from Beverley B (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

The care at the home is absolutely first class and all the residents are treated with respect, kindness, obliging, dignity and everything anyone could wish for. The staff go over and above the call of duty and nothing is ever too much trouble for them. It is such a wonderful happy, fun atmosphere at the home and it all feels like one big happy family. My family and I are forever in dept to the loving, kindness and caring you have given my mum. We thought mum was dying when she left hospital but thanks to you, 3 years later she is fit and well and living a wonderful life.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you for your very kind words. We do our utmost to create a warm and happy environment, our team do an excellent job, and we are very proud of them.

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Review from John H (Resident / Service User) published on 1 April 2025 Submitted via Postal Card
Overall Experience

I enjoy the company and thought that goes into the trips.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you so much for kind words. Our Activities team do a great job, always managing to find different places for our residents to enjoy.

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Review from Michelle H (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

Our mother has been looked after at Carlton Hall for nearly 2 years. I always find the care to be of a very high standard. You can always find a member of staff to raise any concerns with and they are very receptive to any suggestions made. We are always kept up to date with any developments relating to mums care. Staff are always cheery and accommodating and I feel mum could not be in a better place. Every effort is made to make mum feel settled and comfortable. We count our blessings every day.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you so much for your kind words. We have a fabulous team and we are very proud of them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (3)

Accreditations

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Frequently Asked Questions about Carlton Hall Residential Home

What types of Care is Carlton Hall Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carlton Hall Residential Home have?

There are 84 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Carlton Hall Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Carlton Hall Residential Home to the centre of Lowestoft?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton Hall Residential Home to verify any information. View our terms and conditions. Carlton Hall Residential Home has an Enhanced Service -more info.