Chilton Court is located close the the Mid Suffolk Leisure Centre providing care for a number of older people in the Mid Suffolk area. The leisure centre provides residents access to a full size swimming pool and has a seat lift for people less able to enter the water.
The home is a short distance from local shops and the post office and access to a bus route is also close by.
Chilton Court offers a number of en- suite single rooms, with television access and telephone points. The home also features a lift to the first floor.
Meals are balance and freshly prepared by a chef onsite who is able to adapt meals to suit anyone with specialist dietary requirements. Meals can also be provided for relatives visiting residents for a nominal fee, if required.
Chilton Court is part of the Stowcare group, operating in the Suffolk area. The home has a number of visiting professionals for residents to engage with and make use of including, a hairdresser, chiropodist, physiotherapist and activities coordinator.
Group: Stowcare Ltd
Person in charge: Vicky Willis-Betts (Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 47 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 47
Rooms with ensuite WC: 47
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Chilton Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Chilton Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Chilton Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.893 for Chilton Court is calculated as follows: ( (50 Excellents x 5) + (6 Goods x 4) ) ÷ 56 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.532 Points relating to the number of positive Reviews for Chilton Court is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.4 Target = 0.532
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chilton Court has a Review Score of 9.4 (9.425) from 5 Reviews
Review submitted from a Postal Card by J C (Daughter of Resident) on Saturday 13 January 2018. Relates to December 2017.
I have been most impressed by the way staff at Chilton Court have gone out of their way to ensure mum settled into Chilton Court and encouraging her to participate in the social activities. The team has paid particular attention to understanding mum her personality, interests and care requirements. I am most assured by the care she is receiving there.
How likely would you be to recommend Chilton Court? Extremely Likely
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Review submitted from a Postal Card by Bridget Anna B (Resident) on Saturday 13 January 2018. Relates to December 2017.
I have my independence to come and go as I please, but have the comfort of knowing help is at hand if I need it. All the staff are friendly and kind as are the cleaning ladies.
How likely would you be to recommend Chilton Court? Likely
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Review submitted from a Postal Card by Evelyn S (Resident) on Thursday 11 January 2018. Relates to December 2017.
I find everything is satisfactory and it being Christmas we could have someone selling a few Christmas and birthday cards for us who do not go out much.
How likely would you be to recommend Chilton Court? Extremely Likely
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Review submitted from a Postal Card by Margaret N (Resident) on Thursday 11 January 2018. Relates to December 2017.
My brother and I have lived in a house attached to Chilton Court since February when we were very active. We are now receiving just about full care from Chilton Court staff and we are able to rate the standard of day and night care as extremely good.
How likely would you be to recommend Chilton Court? Likely
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Review submitted from a Postal Card by J N (Daughter of Resident) on Wednesday 24 May 2017. Relates to May 2017.
Mum has been in the care of Chilton Court Care Home Stowmarket for the past 7/8 months. The staff and managers are top class - caring - and act very quickly if we have any concerns. First class and would recommend highly.
How likely would you be to recommend Chilton Court? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Chilton Court