Group: Gemini Care Ltd

Person in charge: Michael Bailey (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Polish, Tagalog

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 34

Weekly Charges Guide: Personal Care Single £534 – £700 , Personal Care Shared (per person) £435 – £500 (These prices are only a guideline, please contact The Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.1 The Lodge has a Review Score of 7.1 (7.090)

The Review Score of 7.1 (maximum of 10) for The Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 8 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.635 for The Lodge is calculated as follows: ( (65 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.455 Points relating to the number of positive Reviews for The Lodge is based on 8 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.8 Target = 0.909 , then divided by 2 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Lodge?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Lodge

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

My mother has severe dementia. She has the classic issues of fear and instability when visiting the hospital. The team at The Lodge have the utmost care and sensitivity with my mothers problems. Their patience in times of my mother's difficulties is clearly designed to bring about calm in a sure, safe and considered manner.

The facilities are clean and tidy. Their arranged activities are very stimulating. It is a pleasure to see my mother at The Lodge: she is safe.

How likely would you be to recommend The Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a mean death in a previous home our friend moved into the above home Nov 2013, a decision that has never been regretted. All her personal and medical needs have been very well looked after and she has made an excellent recovery. Her progress is largely down to local management who run a tight ship and extremely supportive staff. I would have no hesitation in recommending this home to anyone.

How likely would you be to recommend The Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in The Lodge since September 2010. The care he had was amazing, all the staff and management are really caring people and never passed a resident without a friendly word or cheery smile. Unfortunately my husband passed away, but the care he had and the kindness shown to me was second to none. This care home is always clean, happy but above all what a care home should be, caring.

How likely would you be to recommend The Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home has always been honest, open and helpful to us. They have a very hard job on their hands and staff and management all seem to do their best to look after the residents in the best way possible.

How likely would you be to recommend The Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum has been a resident for a year now and initially she was very frail and quite poorly having been living on her own with family support previously. The lodge were able to accommodate her at very short notice and under difficult circumstances, us as the family have been grateful to have mum in a placement to which adapts to her changing needs and offers family support to ensure mum receives specialised care. She has thrived since being at The Lodge/Copdock and staff and management are all excellent.

How likely would you be to recommend The Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband has been at The Lodge for more than 3 years now. I visit almost everyday only missing when an occasional Bank holiday, no transports available. I have always found it a warm and comfortable place, all of the residents and visitors are treated with kindness and consideration and in my opinion the care of the residents is excellent.

How likely would you be to recommend The Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management are capable and efficient. The carers are excellent and considerate in their dealings with the residents. The staff are all very friendly and welcoming.

How likely would you be to recommend The Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Over recent months the service has worked hard to meet the necessary standards set by CQC .

However, I do think that there is still room for some improvement. I would like to see the communal lounges look more like lounges and not just communal areas. For instance, residents do struggle with cups of tea and either have to rest the cups on the arm of their chair or bend down and put the cups on the floor. Narrow side tables between chairs, I am sure would help. The windowsills tend to get crowded up with unnecessary items. I would like to see "staff stations" in each communal room, to accommodate things such as drinking straws etc, so that the windows are more pleasant to look at. The flooring is kept to a good standard and so are the bedrooms, but other areas need attention; windowsills again, get sticky and the windows could do with regular indoor cleaning. I would like to see front and back gardens more accessible to residents, perhaps they could be taken out there as a group, with staff on duty by them when the weather is fine. Activities could be held outside. The standard of the communal furniture, in particular the chairs is very poor, when you think that these old folk are sitting in them all day, every day, some chairs must make their legs numb, due to the lack of cushioning in the seat pads. More fresh air needs to be obtained somehow, as the large lounge does get rather odorous at times.

However, on a good note I am hoping to discuss this with the service manager at some point in the new year, and I do want to get myself more involved.

I know that this all sounds negative, but the service is working to improve and they can't improve if they don't know where to make the changes. I would like to think that issues can be discussed openly with a view to improving wherever possible. WE MUST ALL seek for continued improvement and I don't mind taking part.

How likely would you be to recommend The Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The Lodge Management, The Lodge Management at The Lodge responded to this review on 04 Jan 2016:

Dear Caroline,

Thank you for taking the time to provide us with feedback regarding The Lodge.

We very much value your comments and will use it to make the necessary changes to our service in order to improve care provision for the residents. Please be assured that your feedback will be discussed in detail with the appropriate departments so they can also learn from your comments.

On a separate note, thank you for your kind words regarding the standard of the bedrooms and staff support and as such, I am very confident that with some effective adjustments to our processes we can eliminate the issues you mentioned.

Best regards,

The Lodge Management

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