White Gables Care Home, Felixstowe, Suffolk
White Gables Care Home, Felixstowe, Suffolk
White Gables Care Home, Felixstowe, Suffolk

White Gables Care Home is an ideal property for older and disabled adults to pursue a full and active daily lifestyle, at the same time as providing personalised care to suit the requirements of each individual.

There is good wheelchair access and assisted bathing for those with mobility issues, while good health and well-being is supported by a varied activities programme and numerous outings.

Residents have access to comfortable lounge and dining areas, including a quiet lounge, while traditional cooking is practised to support a healthy diet.

Owner: Mr & Mrs C A Lewis

Person in charge: Alison Hudson (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 37

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on White Gables Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 White Gables Care Home has a Review Score of 8 (8.007)

The Review Score of 8 (maximum of 10) for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for White Gables Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.872 for White Gables Care Home is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.135 Points relating to the number of positive Reviews for White Gables Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.4 Target = 0.135

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend White Gables Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to White Gables Care Home

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    1

The care here is outstanding in every way. All the staff seem to love their work and are devoted to the residents. My mum had quite bad memory problems and difficulty walking, but from the moment she moved in, she felt she was at home. She was constantly saying how caring and wonderful everyone was. The food was good and the care holistic caring for mind, body and spirit. I witnessed many interactions where the carers showed that they were concerned for her and wanted the best for her. During the last month or so, we wanted her cared for at the home and the manager and all the team made it quite clear that they were very happy for that to happen. They kept in touch by email with me as I lived too far away to pop in frequently. She had the best possible life for her last few months and the best possible death. It is impossible to say in words how loved my mother, sister and I felt and how grateful we are.

How likely would you be to recommend White Gables Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt lived at White Gables for 3 ½ years, a real "home from home", a welcoming, comfortable, happy house where the quality of care is immediately obvious. The tasteful decor and furnishings throughout contribute much to the homely feel. The choice and quality of meals is impressive and a good range of activities is on offer. The professionalism, expertise and understanding of the manageress are emulated by her staff, whose compassion, dedication, friendliness and good humour must make them second to none. My aunt often expressed how well she was looked after. Most importantly she felt that she was treated as an individual. Although my family live far from Felixstowe we visited regularly and felt part of the White Gables "family". The support we all received during visits in the final weeks of my aunt's life was very much appreciated and the way in which staff dealt with her end-of-life care, with such compassion and respect for her dignity, will never be forgotten.

How likely would you be to recommend White Gables Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum moved to White Gables in March 2015 and lived there very happily until she died in March 2016. I visited often as did many other members of my family and my Mum's friends. I found the care to be absolutely first class, the team are extremely dedicated, caring, patient and professional. Activities are frequent and Mum joined in a lot. All the residents are always smartly dressed in very clean, pressed and coordinated outfits. The team always do all they can to ensure that all the residents are respected with their dignity preserved.
I am especially grateful for the care they showed my Mum during the last week of her life, Mum didn't want to go to hospital and the team ensured that she didn't have to go. I sat with Mum for most of the last week of her life and in addition to all the tasks the team had to complete for all the residents they checked on Mum (and me) at least once an hour (day and night) keeping us both as comfortable as possible. I strongly recommend White Gables.

How likely would you be to recommend White Gables Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother lived at White Gables for 11 1/2 years. During her time there the care given by ALL members of staff was outstandingly good. All aspects of her life were given consideration - interesting activities daily, opportunities to go on visits, stimulating speakers and entertainment, nutritious varied menus with plenty of choice and a clean, safe, warm home to live in. The regular residents and relatives meetings gave all stakeholders a chance to have a say in how things happened at the home.

The staff involved me in the care planning and, specifically, we were able to establish an end of life plan which was amazingly helpful to Mum and me. I was informed and consulted about any decisions needed to ensure that Mum was well cared for throughout the long time she lived at White Gables.

Over the time Mum was at White Gables, she gave the staff several challenges which were dealt with sensitively and appropriately. When she broke her ankle following a fall, she was unable to move herself and the staff enabled her to take a full part in the life of the home, in spite of her disability. They coped admirably with the demands she placed on them! Their patience and tolerance was astounding!!

At the end of her life, Mum was confined to her bed for over a month. I spent many hours with her and witnessed the professionalism and dedication of the staff. They treated her with dignity and respect. For a long period she was almost totally unresponsive and their care was amazing and I found it very touching. The support I was given during this long and very challenging time was unbelievable. Not only did the staff (care staff, cleaners, maintenance man, management and owners) give me emotional support but also ensured that I was fed and watered!

I really cannot praise the home and staff highly enough. Absolutely everyone employed there is professional, efficient and caring. I hope that if I have to go into care the same team will be there to look after me.

How likely would you be to recommend White Gables Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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