White Gables Care Home

16 Stanley Road, Felixstowe IP11 7DE
Review Us
9.7 65 Reviews
  • White Gables Care Home, Felixstowe
White Gables Care Home is an ideal property for older and disabled adults to pursue a full and active daily lifestyle, at the same time as providing personalised care to suit the requirements of each individual.

There is good wheelchair access and assisted bathing for those with mobility issues, while good health and well-being is supported by a varied activities programme and numerous outings.

Residents have access to comfortable lounge and dining areas, including a quiet lounge, while traditional cooking is practised to support a healthy diet.
Show White Gables Care Home on the Map

Care Provided by White Gables Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1189 – £1256
  • Self-Funded Residential Dementia Care: £1189 – £1256
  • RESPITE Self-Funded Residential Care: £1189 – £1256
  • RESPITE Self-Funded Residential Dementia Care: £1189 – £1256

These prices are only a guideline, please contact White Gables Care Home to find out the exact price for your requirements.

Contact White Gables Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact White Gables Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Becky Maskell (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)

White Gables Care Home Reviews (65)

9.7

White Gables Care Home has a Review Score of 9.7 (9.739) out of 10, based on 19 reviews in the last 2 years.
Over all time White Gables Care Home has 65 reviews.

Overall Experience
  • 59
  • 6
  • 0
  • 0
  • 0
Date Published
  • 65
  • 4
  • 19
  • 19
  • 46
Reviewer Connection to White Gables Care Home
  • 38
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 41-60
Review from Julian J (Son of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has navigated through the pandemic with great success - looking after residents and family with care and compassion. Excellent management.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you very much for leaving a review for us at White Gables, it is greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terence H (Nephew of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have absolutely no hesitation in recommending White Gables to any prospective resident. On entering the home, the atmosphere is warm and welcoming. The staff are, without exception, all friendly, approachable and polite and clearly committed to their work in caring for their residents and nothing
is too much trouble - very much a reflection on very professional and capable management. My aunt has been very well cared for by the team, has a beautiful room and I know I do not have to worry about her well-being. I have received some great photographs of the residents enjoying their entertainment which is very comforting. The home has provided updates during the Covid crisis to keep me up-to-date during a very difficult period and it is to their great credit that there has been no outbreak of the virus within the home. Well done indeed to all concerned - thank you.
Reply from Alison Hudson, Manager at White Gables Care HomeMany thanks for the lovely review you have left - it is much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
White Gables is a lovely home and I would have no hesitation recommending it. All the staff are kind, loving and caring. They have looked after my dad so well for the last 2 years and nothing is too much trouble for any of them and any issues are always dealt with quickly and efficiently.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean home and helpful, caring friendly staff. Always a bright and cheerful welcome at any time of the day when visiting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ray F (Son of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had only been at White Gables for 3 months prior to the Covid lockdown, but we had noticed an immediate improvement to her mental and physical wellbeing within the first month and although it is now 4 months since we saw her, our phone conversations appear to show this improvement has been
maintained and she seems very happy with everything at White Gables.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault White Gables Care Home in any way. Staff have done a fantastic job during this very difficult time and at no time have I worried that my mother would be at risk to this virus. I cannot praise the staff enough for all that they have done and that they have kept me informed during all of
this time.
Thank you to all at White Gables.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A J (Son of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy at White Gables. She enjoys the food, social life and safety and security. It has become her home. The exceptional service provided to my mother has been demonstrated time and time again but perhaps most noticeably in the way the home has progressed through the Covid-19 pandemic. The
home was locked down early, and numerous procedures and precautions were introduced to protect the staff and residents. It is a credit to the home and staff, that the home has remained Covid free throughout. The staff have facilitated video calls to enable us to have regular face to face calls and have supported mum throughout. The home recently managed the return of my mother from a short stay in hospital in a sympathetic and caring way. Isolating her from other residents for 14-days while still providing the care and company she needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion S (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful environment for loving care and safety for my mother. A real home from home that enabled her and the family to be relaxed and worry-free.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne C (Daughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to White Gables shortly after the death of her husband a year ago. From the start, she was treated with kindness, dignity and care.
Once she moved from the top to ground floor room (after a month) she settled well and happily. It is a great relief and comfort to me knowing she is safe
and so well cared for. The activities offered are brilliant and relatives are always welcomed. I am so grateful to the staff for providing all my mother's needs so she can enjoy life to the fullest possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann and Jane (Daughter of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at White Gables since July 2014 and for all of that time, the care that she has received has been tailored to her needs for her increasing dementia.
All the staff, management, carers, cooks, cleaners and handyman show the same level of care and compassion. From our first
steps through the front door when looking for a place for mum our immediate feelings were “home from home”. This has not changed. We feel like one of the family and we know we can visit at any time of day or night.
The meals are home cooked and excellent and the staff lay on extra celebrations i.e. birthdays, Mother’s Day, Christmas to which family members are warmly invited.
The activities for the residents are many and varied, some of which are 'in- house' and others are invited in. We help with the resident's choir which we find rewarding to see the evident enjoyment and participation of the residents.
We have no hesitation in recommending White Gables to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosemary N (Daughter of Resident) published on 1 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
White Gables in Felixstowe is an excellent Residential Care Home, run by a very caring manager and staff, who are always very attentive and kind to patients, making sure they are as comfortable as possible as well as being stimulated and happy. I’ve been visiting a resident regularly for the past 3
1/2 years and find it to be a happy environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew B (Son of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care home with outstanding staff who have delivered an exemplary service for my parents since 2013.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maddy F (Daughter-in-law of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents in law came to live at White Gables 5 years ago. They both chose the home and there has never been a day when they or us have regretted it. From day one they were welcomed and allowed to have two separate rooms rather than a shared one, and were able to have their own telephone line fitted
to maintain some independence. They have felt safe at all times and the staff are friendly and keep us in touch with any changes. My father in law was able to stay when he was at end of life and he had amazing individualised care. I can not fault anything here. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn J (Daughter-in-law of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has settled in well and is very happy at White Gables Care Home. Staff are friendly and approachable. They spend time with residents, talking, laughing, painting nails quizzes, dancing etc. A lovely atmosphere. There is a wide range of food which is beautifully cooked and smells delicious
as you walk in the door. White Gables Care Home has given our family peace of mind knowing mum is in safe and caring hands. As frequent visitors, we always feel welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacky E (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at this care home enough. They are helpful, friendly and very caring. My mother wakes at different times and the staff will always get her a breakfast whatever the time of day or night. This care home gives me peace of mind. As my mother requires 24 hour care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah O (Daughter of Resident) published on 24 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father going into care was one of the most difficult decisions we as a family had to make, but from the first informal visit to his end of life care, we knew we had made the right decision not only for my father but my mother too. As a family, we were always made to feel welcome in the home, as if
it were an extension of our own. The staff showed great kindness and compassion to my father, as he made the transition from home to care, and as his condition deteriorated, the staff met his changing needs accordingly, with kindness and professionalism.
The food was of a very high standard and my fathers dietary needs were met with great flexibility, nothing was too much trouble.
Over the eight months that he was there, he celebrated his birthday which the staff made into a very memorable day for us all. His end of life care was extremely compassionate, with finishing touches to make his passing very special to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ingrid S (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited my mum at White Gables for the last 2/3 years I made many observations. I soon came to the conclusion that this was the very best care facility for her. They provided as a whole staff, cleanliness, care, kindness and compassion not only to their residents but also to relatives. The sincere
support was excellent.
The food was freshly cooked and pleasantly presented with a varied menu. Also emotional, spiritual and physical needs were given.
I would highly recommend a visit if you find yourself or family member in need of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill G (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad had Alzheimer's disease and eventually, we had to move them from their own home to White Gables. We were lucky that 2 rooms were available and White Gables staff made sure their transition from home to residential care went as smoothly as it could. The staff were so nice and so caring.
When my dad died last year (January 2017), they did their utmost to give mum the love and comfort she needed.
I always felt very welcome visiting the home and my husband and I were able to celebrate Christmas and birthdays with mum and dad and in a room on our own or in a more private part of the dining room. Nothing was too much trouble.
I never worried about mum and knew she was in very capable hands. When dad died, the staff were there not only for me but especially for mum, showing such love and understanding. I have no regrets whatsoever in my parents' last years together and mum's time there on her own.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Power of Attorney of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As attorney for the resident for many years, she was admitted in November 2003 after two enforced moves; one because a home closed and the second where the room was unsuitable. Despite deteriorating health over the years, I am convinced that, because of the excellent care given, she attained her 100th
birthday a few months ago. Despite her circumstances, the staff still did their best to celebrate the occasion and it was only recently that she died. I was impressed by the compassionate reaction of the staff when dealing with the personal effects as they demonstrated their care and concern for her.


Senior staff were invariably available if needed both by telephone and email, and my wife (a trained nurse and former care home manager) was always impressed with the cleanliness and comfort of the resident, a lovely tidy room with records clearly showing regular attention in respect of diet and hydration.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine O (Friend of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at White Gables is excellent. The staff are very friendly and patient and nothing is too much for them. There are numerous activities residents can be involved in if they wish and are able. The food is outstanding and efforts are made to accommodate any dietary requirements. There is a very
good link with the local surgery, GPs, practice nurses etc. The end of life care for my friend was excellent and communication from staff was frequent and sympathetic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for White Gables Care Home is calculated as follows: ( (174 Excellents x 5) + (49 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for White Gables Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact White Gables Care Home to verify any information. View our terms and conditions. White Gables Care Home has an Enhanced Service - more info.