White Gables Care Home

16 Stanley Road, Felixstowe IP11 7DE
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9.7 63 Reviews
  • White Gables Care Home, Felixstowe
White Gables Care Home is an ideal property for older and disabled adults to pursue a full and active daily lifestyle, at the same time as providing personalised care to suit the requirements of each individual.

There is good wheelchair access and assisted bathing for those with mobility issues, while good health and well-being is supported by a varied activities programme and numerous outings.

Residents have access to comfortable lounge and dining areas, including a quiet lounge, while traditional cooking is practised to support a healthy diet.
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Care Provided by White Gables Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1189 – £1256
  • Self-Funded Residential Dementia Care: £1189 – £1256
  • RESPITE Self-Funded Residential Care: £1189 – £1256
  • RESPITE Self-Funded Residential Dementia Care: £1189 – £1256

These prices are only a guideline, please contact White Gables Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Becky Maskell (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)

White Gables Care Home Reviews (63)

9.7

White Gables Care Home has a Review Score of 9.7 (9.693) out of 10, based on 16 reviews in the last 2 years.
Over all time White Gables Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to White Gables Care Home
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Total of 63, showing 41-60
Review from C H (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
White Gables is a lovely home and I would have no hesitation recommending it. All the staff are kind, loving and caring. They have looked after my dad so well for the last 2 years and nothing is too much trouble for any of them and any issues are always dealt with quickly and efficiently.
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Review from J H (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean home and helpful, caring friendly staff. Always a bright and cheerful welcome at any time of the day when visiting.
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Review from Ray F (Son of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had only been at White Gables for 3 months prior to the Covid lockdown, but we had noticed an immediate improvement to her mental and physical wellbeing within the first month and although it is now 4 months since we saw her, our phone conversations appear to show this improvement has been
maintained and she seems very happy with everything at White Gables.
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Review from D R (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault White Gables Care Home in any way. Staff have done a fantastic job during this very difficult time and at no time have I worried that my mother would be at risk to this virus. I cannot praise the staff enough for all that they have done and that they have kept me informed during all of
this time.
Thank you to all at White Gables.
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Review from A J (Son of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy at White Gables. She enjoys the food, social life and safety and security. It has become her home. The exceptional service provided to my mother has been demonstrated time and time again but perhaps most noticeably in the way the home has progressed through the Covid-19 pandemic. The
home was locked down early, and numerous procedures and precautions were introduced to protect the staff and residents. It is a credit to the home and staff, that the home has remained Covid free throughout. The staff have facilitated video calls to enable us to have regular face to face calls and have supported mum throughout. The home recently managed the return of my mother from a short stay in hospital in a sympathetic and caring way. Isolating her from other residents for 14-days while still providing the care and company she needed.
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Review from Marion S (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful environment for loving care and safety for my mother. A real home from home that enabled her and the family to be relaxed and worry-free.
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Review from Yvonne C (Daughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to White Gables shortly after the death of her husband a year ago. From the start, she was treated with kindness, dignity and care.
Once she moved from the top to ground floor room (after a month) she settled well and happily. It is a great relief and comfort to me knowing she is safe
and so well cared for. The activities offered are brilliant and relatives are always welcomed. I am so grateful to the staff for providing all my mother's needs so she can enjoy life to the fullest possible.
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Review from Ann and Jane (Daughter of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at White Gables since July 2014 and for all of that time, the care that she has received has been tailored to her needs for her increasing dementia.
All the staff, management, carers, cooks, cleaners and handyman show the same level of care and compassion. From our first
steps through the front door when looking for a place for mum our immediate feelings were “home from home”. This has not changed. We feel like one of the family and we know we can visit at any time of day or night.
The meals are home cooked and excellent and the staff lay on extra celebrations i.e. birthdays, Mother’s Day, Christmas to which family members are warmly invited.
The activities for the residents are many and varied, some of which are 'in- house' and others are invited in. We help with the resident's choir which we find rewarding to see the evident enjoyment and participation of the residents.
We have no hesitation in recommending White Gables to anyone.
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Review from Rosemary N (Daughter of Resident) published on 1 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
White Gables in Felixstowe is an excellent Residential Care Home, run by a very caring manager and staff, who are always very attentive and kind to patients, making sure they are as comfortable as possible as well as being stimulated and happy. I’ve been visiting a resident regularly for the past 3
1/2 years and find it to be a happy environment.
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Review from Andrew B (Son of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care home with outstanding staff who have delivered an exemplary service for my parents since 2013.
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Review from Maddy F (Daughter-in-law of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents in law came to live at White Gables 5 years ago. They both chose the home and there has never been a day when they or us have regretted it. From day one they were welcomed and allowed to have two separate rooms rather than a shared one, and were able to have their own telephone line fitted
to maintain some independence. They have felt safe at all times and the staff are friendly and keep us in touch with any changes. My father in law was able to stay when he was at end of life and he had amazing individualised care. I can not fault anything here. Thank you.
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Review from Dawn J (Daughter-in-law of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has settled in well and is very happy at White Gables Care Home. Staff are friendly and approachable. They spend time with residents, talking, laughing, painting nails quizzes, dancing etc. A lovely atmosphere. There is a wide range of food which is beautifully cooked and smells delicious
as you walk in the door. White Gables Care Home has given our family peace of mind knowing mum is in safe and caring hands. As frequent visitors, we always feel welcome.
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Review from Jacky E (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at this care home enough. They are helpful, friendly and very caring. My mother wakes at different times and the staff will always get her a breakfast whatever the time of day or night. This care home gives me peace of mind. As my mother requires 24 hour care.
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Review from Deborah O (Daughter of Resident) published on 24 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father going into care was one of the most difficult decisions we as a family had to make, but from the first informal visit to his end of life care, we knew we had made the right decision not only for my father but my mother too. As a family, we were always made to feel welcome in the home, as if
it were an extension of our own. The staff showed great kindness and compassion to my father, as he made the transition from home to care, and as his condition deteriorated, the staff met his changing needs accordingly, with kindness and professionalism.
The food was of a very high standard and my fathers dietary needs were met with great flexibility, nothing was too much trouble.
Over the eight months that he was there, he celebrated his birthday which the staff made into a very memorable day for us all. His end of life care was extremely compassionate, with finishing touches to make his passing very special to us.
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Review from Ingrid S (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited my mum at White Gables for the last 2/3 years I made many observations. I soon came to the conclusion that this was the very best care facility for her. They provided as a whole staff, cleanliness, care, kindness and compassion not only to their residents but also to relatives. The sincere
support was excellent.
The food was freshly cooked and pleasantly presented with a varied menu. Also emotional, spiritual and physical needs were given.
I would highly recommend a visit if you find yourself or family member in need of care.
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Review from Gill G (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad had Alzheimer's disease and eventually, we had to move them from their own home to White Gables. We were lucky that 2 rooms were available and White Gables staff made sure their transition from home to residential care went as smoothly as it could. The staff were so nice and so caring.
When my dad died last year (January 2017), they did their utmost to give mum the love and comfort she needed.
I always felt very welcome visiting the home and my husband and I were able to celebrate Christmas and birthdays with mum and dad and in a room on our own or in a more private part of the dining room. Nothing was too much trouble.
I never worried about mum and knew she was in very capable hands. When dad died, the staff were there not only for me but especially for mum, showing such love and understanding. I have no regrets whatsoever in my parents' last years together and mum's time there on her own.
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Review from David S (Power of Attorney of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As attorney for the resident for many years, she was admitted in November 2003 after two enforced moves; one because a home closed and the second where the room was unsuitable. Despite deteriorating health over the years, I am convinced that, because of the excellent care given, she attained her 100th
birthday a few months ago. Despite her circumstances, the staff still did their best to celebrate the occasion and it was only recently that she died. I was impressed by the compassionate reaction of the staff when dealing with the personal effects as they demonstrated their care and concern for her.


Senior staff were invariably available if needed both by telephone and email, and my wife (a trained nurse and former care home manager) was always impressed with the cleanliness and comfort of the resident, a lovely tidy room with records clearly showing regular attention in respect of diet and hydration.

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Review from Catherine O (Friend of Resident) published on 12 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at White Gables is excellent. The staff are very friendly and patient and nothing is too much for them. There are numerous activities residents can be involved in if they wish and are able. The food is outstanding and efforts are made to accommodate any dietary requirements. There is a very
good link with the local surgery, GPs, practice nurses etc. The end of life care for my friend was excellent and communication from staff was frequent and sympathetic.
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Review from Lynda H (Daughter of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before commencing my own review of White Gables I read my fellow reviewers’ comments. Their eloquent personal and detailed reviews echo completely my mum’s and my own experience of all the services consistently provided by the White Gables residential team. Specifically, I would highlight the following
descriptive words used above devoted/dedication, ‘home from home’, professional, expertise, compassion, good humour, treated as individual, family, dignity, first class, patient and tolerant, interesting activities, nutritious meals, care planning and emotional support.


I cannot recommend White Gables highly enough. As mum and I did, why not make an appointment to visit the home where like us you will make the assessment that White Gables is the only choice for residential care for you or your loved one.

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Review from Gill L (Daughter of Resident) published on 5 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care here is outstanding in every way. All the staff seem to love their work and are devoted to the residents. My mum had quite bad memory problems and difficulty walking, but from the moment she moved in, she felt she was at home. She was constantly saying how caring and wonderful everyone was.
The food was good and the care holistic caring for mind, body and spirit. I witnessed many interactions where the carers showed that they were concerned for her and wanted the best for her. During the last month or so, we wanted her cared for at the home and the manager and all the team made it quite clear that they were very happy for that to happen. They kept in touch by email with me as I lived too far away to pop in frequently. She had the best possible life for her last few months and the best possible death. It is impossible to say in words how loved my mother, sister and I felt and how grateful we are.
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for White Gables Care Home is calculated as follows: ( (134 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for White Gables Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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