White Gables Care Home

16 Stanley Road, Felixstowe IP11 7DE
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9.8 69 Reviews
  • White Gables Care Home, Felixstowe
White Gables Care Home is an ideal property for older and disabled adults to pursue a full and active daily lifestyle, at the same time as providing personalised care to suit the requirements of each individual.

There is good wheelchair access and assisted bathing for those with mobility issues, while good health and well-being is supported by a varied activities programme and numerous outings.

Residents have access to comfortable lounge and dining areas, including a quiet lounge, while traditional cooking is practised to support a healthy diet.
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Care Provided by White Gables Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1189 – £1256
  • Self-Funded Residential Dementia Care: £1189 – £1256
  • RESPITE Self-Funded Residential Care: £1189 – £1256
  • RESPITE Self-Funded Residential Dementia Care: £1189 – £1256

These prices are only a guideline, please contact White Gables Care Home to find out the exact price for your requirements.

Contact White Gables Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact White Gables Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Becky Maskell (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)

White Gables Care Home Reviews (69)

9.8

White Gables Care Home has a Review Score of 9.8 (9.762) out of 10, based on 23 reviews in the last 2 years.
Over all time White Gables Care Home has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to White Gables Care Home
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Total of 69, showing 21-40
Review from Diane H (Niece of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie is so happy and well cared for in White Gables. Staff are lovely, meals like a hotel and cater for all residents separately if needed, have even seen a glass of white wine going to a resident with their meal. I am notified if anything has happened or she has been seen by the doctor. Entertainment
and activities very good also. An excellent home, as a family we are very happy.
Reply from Dani Heynes, Admin at White Gables Care HomeThank you so much for your kind comments and your lovely review! It is greatly appreciated!
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Review from C J (Guardian of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
They are very caring and compassionate keeping me informed of any changes. The home has a lovely family atmosphere very welcoming and clean. The staff are always friendly and aim to please. They listen to feedback from residents and implement change where possible. The menu is very varied nutritious
and delicious!
Reply from Christina White, Admin at White Gables Care HomeThank you so much for leaving us a lovely review! It is much appreciated
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Review from Kim B (Power of Attorney of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had a difficult experience with another care home, the resident could hardly be happier than he is at White Gables and this is a great reassurance to me and his other attorneys. White Gables does not have the 'bells and whistles' - nor the price tag! - of a more modern purpose-built care home,
but it does have a very caring ethos and the most wonderful staff that one could wish for. On one evening visit (and one can visit at any time of day), the tender care with which the staff led the residents to their rooms almost brought me to tears. The entertainment programme is engaging and varied. The home has a great relationship with the nearby GP surgery and a paramedic visits twice a week. Communications are excellent. I cannot recommend White Gables highly enough and, if they were still alive, it would be my top choice care home in Felixstowe for my own parents.
Reply from Dani Heynes, Admin at White Gables Care HomeThank you for taking the time to leave us such a lovely review! It is greatly appreciated.
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Review from Sue W (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at White Gables since 2020 moving in during Covid restrictions. Mum suffers with dementia and needed daily support. It was a difficult decision for our family.
I was recommended White Gables by a friend. Her mother had been a resident there for eight years. She was very pleased
with the care home. The staff are caring and sensitive towards mum's needs. She is settled and well looked after.
The communication has been excellent with regular email updates and monthly newsletters. We are able to visit anytime in the week and the carers are always friendly. There are daily activities for residents to take part in and relatives are invited along.
I would like to thank all the staff for their support and definitely recommend White Gables to those looking for a safe and homely place for their loved ones.
Reply from Dani Heynes, Admin at White Gables Care HomeThank you so much for taking the time to leave us such a lovely review - much appreciated
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Review from Richard P (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother is suffering from the effects of Alzheimer's and had got to the stage where she was unable to look after herself. We were concerned about putting her in a home but realised that she needed specialist care. We needn't have worried. White Gables has been wonderful in every sense, with the
staff being particularly caring. Our mother settled in quickly and is very happy there. We cannot recommend White Gables enough.
Reply from Dani Heynes, Admin at White Gables Care HomeThank you so much for such a lovely review. It is greatly appreciated.
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Review from Christopher R (Son of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As ever the staff were extremely welcoming and attentive to the needs of my mother and the other residents, many of whom were enjoying a quiz which was great to see. Thank you to the White Gables team.
Reply from Dani Heynes, Admin at White Gables Care HomeThank you so much for such a lovely review, it is greatly appreciated.
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Review from Helen H (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're so lucky to have found White Gables. My mum went in for two weeks in January and decided she wanted to stay there. Mum was calling White Gables "home" very quickly.
The staff were all so lovely and caring, not only to Mum but to us, her family, as well. The fact that Mum called the staff her
"Angels" shows how fond she was of them and how good they were to her.
I really appreciate the staff at White Gables and everything they did for Mum, they are a fabulous team of people who have caring in their hearts.
I can't recommend White Gables highly enough to anyone who is looking for a care home in Felixstowe for a loved one.
Reply from Dani Heynes, Admin at White Gables Care HomeThank you so much for such a lovely review, it is greatly appreciated.
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Review from Vikki W (Great-Niece of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely home and welcoming staff who care for my aunt so well. We visited today for my aunt's 102nd birthday! We had tea and a beautiful cake, she had a lovely time. Thank you to all the staff!
Reply from Dani Heynes, Administrator at White Gables Care HomeMany thanks for taking the time to review us, it is greatly appreciated.
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Review from T P (Daughter of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has recently moved into White Gables after many years of independent living. He was very concerned about whether he would fit in and I have nothing but praise for how the manager and her team have made him feel welcome. Dad has settled in really well and has really come out of his shell in
the time he has been there. I was so worried that he wouldn’t be happy away from his home but he surprises me every time I see him with his optimism and cheerfulness. He is a changed man. I can’t thank the staff enough for the care shown. It is, I think, much harder for men than women to make the move as so many care homes have very few male residents but White Gables really is a home from home.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you so much for taking the time to leave us a review - much appreciated.
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Review from Carol R (Daughter of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We will never be able to thank the manager and all the staff enough for taking our mum in as a resident in an emergency situation. Since August 2021, Mum has been looked after so very well and has settled in nicely. The entire team are so caring and work so hard to look after their residents. I know
that my mum thinks the world of the team who look after her as do we, her family. We certainly chose the right residential care home for Mum and I wouldn’t hesitate to recommend White Gables to anyone.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you so much for leaving such a lovely review, much appreciated.
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Review from Nick H (Great-Nephew of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always difficult when a loved one has to go into a care home, it's a huge decision for a family to make. My great aunt went to White Gables and I am so relieved to see that she is happy, has a fantastic room and is well cared for.
The manager and her team run an extremely professional and friendly
operation, nothing is too much trouble, the level of care is excellent and we as a family are regularly kept up to date via bulletins and newsletters.
I have always felt extremely welcome when visiting, the home is well-appointed and the staff are always helpful. The residents are all happy and there's always a full programme of events to keep everyone busy and entertained.
It is a credit to the team that they have kept Covid away from the residents and took the necessary measures needed to ensure the safety of all.
I would not hesitate to recommend White Gables to anyone faced with this tough decision and would like to thank the manager and her team for their professionalism and all they do.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you so much for your lovely review - greatly appreciated.
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Review from Steve B (Nephew of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean, efficient and nice staff.
Aunt seems happy there.
Facilities are good with activities for residents to enjoy if they wish to join in. Covid was managed well, we are kept informed in a timely manner by email and telephone.
Reply from Alison Hudson, Manager at White Gables Care HomeMany thanks for taking the time to review us, it is greatly appreciated.
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Review from Brenda R (Daughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this team. My mum came for a trial and decided to stay. She loves all of the staff, her room is very comfortable and she likes the food.
I have to say the care team are so good, they really care and nothing is too much trouble either for us or for Mum.
We got very lucky
with this care home at a time that could have been very difficult, but the team made it very easy.
They are attentive to Mum's needs and have already noticed small things very quickly that have saved Mum from being poorly.
I really cannot praise them enough, thank you for giving us the peace of mind that we were desperate to find and the right care for Mum.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you very much for such a lovely review, it is really appreciated.
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Review from K L (Daughter of Resident) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to thank all the carers and staff for their amazing care of my father.
He suffered from dementia and we could not have asked for him to be in a better place. He was happy for his final year and was very well look after.
The food was all home cooked, rooms very clean and he was always dressed
smart and care taken.
He was a proud person and he was treated with respect and great care.
I would highly recommend this home for any families that may be facing a tough decision for the care of their parents.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you very much for your kind review, it is greatly appreciated.
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Review from Isabelle F (Wife of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to moving to White Gables from another care facility, my husband became withdrawn, sad, uncommunicative and lonely. Never leaving his room.
He very quickly settled in his new home in White Gables. He regularly goes downstairs and even stays a little in the lounge. The change in his life is great;
he listens to music again, even plays scrabble. He interacts with us and laughs. All of this is a happy first in a very long time.
I cannot thank enough the management and the team of cheerful, understanding carers for the difference they have made to my husband and his family. We only wish we had done this much earlier!
Reply from Alison Hudson, Manager at White Gables Care HomeThank you very much for your review, it is greatly appreciated.
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Review from P F (Daughter of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my father with advanced dementia to White Gables after a bad experience in a different home. He was becoming increasingly withdrawn, having multiple falls with worsening mobility, not eating well and complaining of non-specific pains. Within 3 days, and this has been sustained now for a few
weeks, he was eating everything in front of him, socialising, leaving his room and no longer complaining of pain. He and my family have been treated with the utmost compassion and kindness. The carers take the time to understand his needs and get to know him properly, listening to us if we have advice. This is so important, especially when dealing with dementia. He is behaving as though White Gables is his home, a big difference from before.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you very much for the kind review you have left us, it is much appreciated.
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Review from Trisha H (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to White Gables Care Home for respite as her dementia was causing concern for her safety at home. She has been treated with kindness and compassion by all staff. Communication is excellent from the manager and care staff. Due to Covid restrictions, there is an appointments system in place
with lateral flow testing. It all works extremely well. I cannot fault the place.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you so much for taking the time to leave a review - it is very much appreciated.
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Review from S B (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review comes at a time during lockdown. So we have no other experience other than the restrictions at this time.
Our Mum has been very complimentary of all the care and support she has been given and can't rate them highly enough for their kindness at this time. When our father passed all the
staff were very supportive and kind, always available and approachable in our time of need.
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Review from Heather C (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so thankful to the staff and management of White Gables Care Home for the care and love shown to my mum over the past two years. During the last six weeks of her life, she was so wonderfully nursed. This establishment is a family 'home from home' and I would have no hesitation in recommending White
Gables Care Home for your loved ones.
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Review from Judith R (Daughter of Resident) published on 21 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum continues to be happy, content and settled at White Gables. In her own words, she says she is being very well looked after and I don’t need to worry about her. This is a huge relief to me and has been particularly over the last 18 months, as I live many miles away. This is thanks to the continued
hard work and efforts of everyone in the team. They communicate well with the family and the range of activities has improved over the last few months. I have no hesitation in recommending White Gables.
Reply from Alison Hudson, Manager at White Gables Care HomeThank you very much for your lovely review, it is very much appreciated.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for White Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for White Gables Care Home is calculated as follows: ( (210 Excellents x 5) + (61 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 273 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for White Gables Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (0)

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