The Dell is an award-winning care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the residents' requirements.
A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.
Carers...
Care Provided by The Dell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Please note that the fees displayed are guide prices only. The actual cost of care will depend on a detailed assessment of each resident’s individual needs, preferences, and level of support required for bespoke care package.
We carry out a comprehensive assessment before admission to ensure we provide the right care and support tailored to each person. Following this assessment, we will confirm the exact weekly fee based on the care package agreed.
If you have any questions or would like to arrange an assessment, please don't hesitate to contact us. We're here to help.
Contact The Dell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Wellbeing Care Ltd
- Private Owned
Person in charge
- Daphne Graves and Joy Henshaw (Home Managers)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Relatives are welcome anytime, Visitors are welcome 9 am to 5 pm, please report to reception
Parking
- Free onsite parking available
The Dell Care Home Reviews (66)
The Dell Care Home has a Review Score of 9.4 (9.398) out of 10, based on 9 reviews in the last 2 years.
Over all time The Dell Care Home has 66 reviews.
My father has been a resident here since March 2026. A lovely home, lovely staff. My father is very well looked after. As a family will never worry about his care. Lovely nutrious meals and good variety. Highly recommend care, home and staff.
My dad was admitted to the home in January after breaking his hip and being diagnosed with vascular dementia. From the moment we stepped in the door, we were made to feel very welcome, and the manager is very approachable. Dad is not the easiest of people to care for as he is very independent, but he is cared for very well and is well fed with home-cooked meals. All the staff are lovely and very friendly and you can see that they really care about Dad. There is a log online that you have access to where all dads notes for the day are written, which is very helpful, as I can see Dad's care, food, any concerns and what he has been up to during the day.
Thank you so much for your kind and heartfelt review. We're truly grateful you took the time to share your experience of your dad's move into our home. We understand how difficult it can be when a loved one transitions into care, especially following a serious injury and diagnosis. We're so pleased...
My dad receives good care from The Dell. The staff are friendly and caring, great at communicating and making all visitors feel welcome. Nothing is too much trouble. The atmosphere at the home is lovely. Staff are always on hand to listen and will do their utmost to help. There is good safeguarding, and residents are allowed their dignity and respect.
Thank you so much for taking the time to leave such a thoughtful and heartwarming review of The Dell. We're truly delighted to hear that your dad is receiving good care and that you've had such positive experiences with our team. It's especially meaningful to know that our staff's friendliness,...
I've always found The Dell to be very good, staff and attitude towards service users always seems to be good. Food is really good as is cleanliness and activities, I've never had any problems to be honest. Staff and management are always helpful, if I have any queries, it's nice to know Mum is safe and well cared for.
Dear G BThank you so much for your thoughtful review. We're truly grateful for your continued trust and support. It's heartening to know that you've consistently found our staff caring and attentive, and that the food, cleanliness, and activities have met your expectations. Knowing that you feel...
I visted my friend for her birthday on the 19th. Family members were also visiting. The staff at The Dell were very helpful in making this a special day. They had put up banners and balloons for the occasion and had sat my friend in the lounge, leaving room for us visitors t sit with her. They made us feel very welcome and had made my friend feel extra special. All the staff are very friendly here.
Thank you so much for your lovely comments. We're delighted to hear that your friend's birthday visit was a special and memorable occasion. Our team at The Dell always strives to go the extra mile to make celebrations meaningful, and we're so pleased the decorations, seating arrangements, and warm...
Residents using the garden when the weather is good, planting vegetables for use in the kitchen and flowers in hanging baskets which look pretty. This is great for the residents' wellbeing, keeping them active and their brains stimulated.
Thank you for your kind feedback. We're so pleased to hear that the residents are enjoying the garden and getting involved in planting vegetables and flowers. Activities like these are wonderful for keeping minds active and spirits high, and it's great to know that you've noticed the positive...
The managers ensure that every complaint is dealt with promptly and effectively, and they work extremely hard to ensure that everything is in place as it should be. It is a thankless task for them at times as people do not always see the bigger picture.
Also, they always have time for a chat with residents and visitors- excellent customer service.
I must also thank the staff as well because they work extremely hard as I know firsthand that residents are not always in a happy place, but they work hard to ensure that they are safe and cared for.
At the end of the day, I know that Mum is safe, well cared for, loved, and happy. Thank you.
Thank you so much for your heartfelt review. We are truly grateful for your kind words and for taking the time to share your experience. At The Dell Care Home, Lowestoft, our priority is always the residents and ensuring they receive the best possible care and attention. It means so much to us that...
My Mum has been a resident of The Dell Care Home for 2 Years and I personally cannot fault it. During the month of December Mum was entertained almost every day by various activities or entertainers. There was a good feeling of merriment at all times. I even got up myself and sung and danced for all residents! I visited Mum on Christmas Day and Mum was so happy. The Carers there treat all relatives with such respect at all times and a coffee is always made for us on our visits. All in All a very positive and peaceful place to be.
Dear S, Thank you so much for your lovely review and for sharing your experience with us! We're absolutely delighted to hear how much your mum has been enjoying her time at The Dell Care Home, especially during the festive season. December is always a special time here, and we're so pleased that...
The staff are friendly and helpful it's only been two months, so far all is good.
Thank you for sharing your experience. We completely understand how difficult the decision to move a loved one into a care home can be. It's wonderful to hear that your dad is settling in well and that you've found our staff to be friendly and helpful. We truly value your trust in us and want you...
Your lady resident of 1 1/2 years had been in hospital after a life-threatening fall. She was taken in at The Dell Care Home to such a lovely room with a garden view and given thoughtful and loving care. There are many staff, all are watchful and kind, helping residents to get over their difficulties. I am the lady's elderly friend and am always treated with care and respect when I call in. If I needed care, I would choose them.
On entering this care home you are welcomed by friendly/efficient staff - into a kind and caring environment. The cleanliness throughout is exemplary and everything is spick and span in the residents; rooms - where everything is in its rightful place - and there is no risk to the residents - who are lovingly cared for at all times. If they are distressed or upset, they are immediately comforted and are all encouraged to engage in the activities/entertainment provided for them. The food provided is homecooked and nourishing and they are assisted if necessary. The nursing staff are always available to discuss any concerns and there are regular meetings for relatives to engage with management - who are very approachable. This is a wonderful home.
Thank you for your gratitude and inspiring feedback. Really appreciated.
Staff work so hard and enjoy being with residents.
Thank you for your fantastic feedback, our staff appreciate it.
From the moment Mum arrived, all staff were very welcoming and pleasant. Nothing was any trouble. My mum had lived alone for six years and she settled really well. She loved her room and the food! She liked her interactions with the staff, as she did have a great sense of humour.
Thank you so much for the lovely feedback. All our staff at The Dell appreciate your kind words.
I only have praise for the staff at the Dell. They have looked after my mother very well sometimes during difficult circumstances. She is being very well cared for.
Thank you for your kind words. Means so much to our dedicated staff and inspires them even more!
As a family, we are all happy with the care our relative receives. The staff are always friendly and welcoming when we visit and our relative always looks well cared for and appears happy - we are very happy with the care he receives.
Thank you for your positive feedback. We strive to provide the best care possible!
A lovely home is always friendly and warm feel to the home. I met the new manager today and also spoke to another member of the team who is always lovely. Smells and looks clean.
Thank you for your warm words. The staff are delighted!
We had a problem with my mum which was sorted very quickly and efficiently, would highly recommend this care home. It’s beautifully clean and the staff are very welcoming and nothing is too much trouble, can’t recommend enough.
Thank you so much to the team you really put our grandma first and letting me and my family be a part too, we as a family we will be forever grateful.
Thank you for your lovely review.
From all the staff at The Dell.
He loves the food and the staff, who are extremely caring and helpful. They also provide a lot of different activities making his days full of company.
Fabulous care home, wonderful staff are to be admired in all they do, very professional and caring. Food and care are great. The Dell deserve a medal and should be very proud of themselves. Activities are amazing too. Well done in these testing times.
Thanks for your lovely review. So nice of you! The team at The Dell Care Home in Lowestoft really appreciates it!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 02 July 2026Premium en-suite room
News (1) & Events (0)
- Posted: Tuesday 02 Jun 2026Residents at The Dell Care Home in Lowestoft recently enjoyed a heartwarming visit from some very special guests as part of an animal-assisted therapy session designed to promote wellbeing, social...
There are no upcoming events for The Dell Care Home.
Awards / Recognitions (6)
- Recipient: The Dell Care HomeDate: Monday 25 Jan 2021
- Recipient: The Dell Care HomeDate: Friday 28 Feb 2020
- Recipient: The Dell Care HomeDate: Sunday 27 Dec 2015
Meet the Team (6)
Meet Joy Henshaw – Regional Director at Wellbeing Care
I have had the privilege of working with Wellbeing Care for over 12 years, and I am proud to serve as Regional Director, supporting our services across Suffolk and Northamptonshire.
Throughout my career, I have been passionate about helping people live the lives they choose, with dignity, independence, and the highest quality of care. I oversee a variety of services, including dementia care, Alzheimer’s care, residential and nursing care, learning disabilities, younger adults’ services, and supported/shared living.
I am a qualified trainer, Dementia Interpreter, and hold my Level 5 Diploma in Health and Social Care, along with the Registered Managers Award. While qualifications are important, what truly drives me is making a positive difference in the lives of the people we support every day.
I believe that great care is about so much more than meeting needs. It is about creating a home, building relationships, encouraging independence, celebrating achievements, and ensuring every resident and tenant feels valued, respected, and loved.
I am incredibly proud of the dedicated teams I work alongside. Together, we strive to create warm, supportive communities where people can thrive, feel safe, and enjoy meaningful and fulfilling lives.
For me, there is no greater reward than knowing that the care we provide helps people smile, maintain their independence, and live life to the fullest.
Rob – Acting Manager
Rob has worked for the service for nine years, with a short break in between. During this time, he has gained a wealth of experience and knowledge and is currently working towards his Level 5 qualification in Health and Social Care.
Rob has extensive knowledge of all mandatory training requirements and is committed to maintaining high standards of care and support. He aims to ensure that all residents are treated with dignity and respect while promoting independence in all aspects of daily life.
Rob takes great pride in encouraging not only residents but also his staff team to develop confidence, skills, and independence. He is passionate about creating a positive environment where residents can lead full, engaging, and happy lives, feeling comfortable, valued, and confident within the service.
Patty is our newly appointed Acting Deputy Manager and has been a valued member of the Wellbeing Care team since 2021. She began her career with us as a Support Worker within our Supported Living Service, where she demonstrated exceptional commitment, compassion, and dedication to delivering high-quality care. Through her hard work and determination, Patty has progressed within the organisation and now holds the position of Acting Deputy Manager at The Dell Care Home.
Patty holds a Level 3 qualification in Health and Social Care and is passionate about providing person-centred care that promotes independence, dignity, choice, and respect. She is committed to ensuring that every resident is supported to live a fulfilling, meaningful, and enriched life, while maintaining their individuality and personal preferences.
With her caring nature, strong leadership skills, and extensive experience within Wellbeing Care, Patty plays a key role in supporting both residents and staff, helping to create a warm, welcoming, and positive environment where people can thrive. Her dedication to continuous improvement and high standards of care makes her a valuable asset to The Dell Care Home and the wider Wellbeing Care team.
Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.
Providing an all-round Maintenance service and ensuring that all inspections and servicing are completed in line with guidelines.
Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.
Frequently Asked Questions about The Dell Care Home
What types of Care is The Dell Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Dell Care Home have?
There are 36 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Dell Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Dell Care Home to the centre of Lowestoft?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
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