The Dell Care Home, Lowestoft, Suffolk
The Dell Care Home, Lowestoft, Suffolk
The Dell Care Home, Lowestoft, Suffolk

The Dell is a care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the user's requirements.

A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.

Carers are all highly-qualified and the home's policy is to respect the privacy and dignity of every resident.

Group: Wellbeing Care Ltd

Person in charge: Joy Henshaw (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Stroke

Admission Information: Private, Local Authority, NHS referrals accepted. Ages 60+.

Languages Spoken by Staff (other than English): German, French, Polish, Thai

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £850 – £1100 , Personal Care Shared (per person) £625 – £1000 (These prices are only a guideline, please contact The Dell Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Free onsite parking available

Latest Care Quality Commission* Report on The Dell Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 The Dell Care Home has a Review Score of 9.1 (9.081)

The Review Score of 9.1 (maximum of 10) for The Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for The Dell Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.456 for The Dell Care Home is calculated as follows: ( (222 Excellents x 5) + (118 Goods x 4) + (41 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 384 Ratings = 4.456

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for The Dell Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    12
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Dell Care Home?

  • Extremely LIKELY
    23
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Dell Care Home

  • Daughter of Resident/Service User
    14
  • Friend of Resident/Service User
    6
  • Resident / Service User
    3
  • Grandson of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

Everyone is very kind and helpful and I know that I am safe here and looked after.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with how my nan is looked after, she has made an unbelievable turn for the better in her health and I put that all down to The Dells' care they have given her. Her room is always looked after as well as her clothes and any problems that may occur, all the carers and management are always more than happy in wanting to help sort any problems.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is nothing these people wouldn't do. Going over and above is an understatement.
It is evident, both obviously and subtly, that the staff really do genuinely care about the residents. I was impressed from the moment we were greeted at the door on an unannounced visit to view the home. This isn't just a care home, it's a home in the true meaning of the word. Nothing is too much trouble. Always seeking new ways to improve the facility and the experience, I wouldn't hesitate to recommend The Dell. Our family are at ease in the knowledge that my mum is safe and well cared for by a super team of carers, admin, catering, cleaning and maintenance staff. Thank you for doing what you do, so well.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joy Andrews, Manager at The Dell Care Home responded to this review on 08 Aug 2017:

May we thank you for your kind comments.

Great care and helpful staff. Senior team members and care staff pay attention to my granny's needs. She likes it at The Dell Care Home and is enjoying meeting different residents at The Dell Care Home. Would recommend to anyone for their homely atmosphere.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the way my Mum is cared for by staff, carers, cleaners and kitchen staff and office staff is friendly and very helpful. The manager is also friendly and helpful. Mum is very happy at the home. After her recent stay in hospital, she was pleased to get back to the home.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mother in Law is treated very well and all staff know her by name and interact with her. Food and drink are good and plentiful and tailored to meet mother in law's preferences. The management of the home are very good and the team are always on hand to assist/reassure. I would recommend The Dell to others but it needs to be accessible for them.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Everyone has been so very kind to Mum, especially when times have been challenging. Thank you. The staff have also been very supportive to me whilst I am adjusting to Mum being here.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father continues to do very well in The Dell Care home. The medical attention is thorough and Doctors and District Nurses visit regularly.
Appropriate medication is safely dispensed and regularly reviewed.
The number of residents has increased recently which has re-energised the home and increased the opportunities for new friendships. There is an increase in the number of men, particularly noticeable as my father was the only male resident at the beginning of this year.
The staff are caring and attentive, offering mental stimulation and social contact to the residents.
We find the regular formal meetings with the Owners and Management extremely helpful. Residents and their family and friends are involved in the development of the home and it is encouraging to see there is substantial investment in the facilities and management. More family and friends should make the effort to attend these meetings and be involved in the development of The Dell.
We recommend The Dell.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff seem very caring and helpful, always cheerful. They answer queries with politeness. Good choice of meals.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Dell is a very friendly home. The staff work very hard and I am satisfied that my mother is well looked after. The food is very good and the catering staff try very hard to suit individual needs.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend to people and very happy with care at this home.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited my elderly neighbour whilst she had a short stay. A lovely home with pleasant staff and lovely surroundings. A real pleasure to visit!

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has had to go into care and we are so pleased with the care she has received so far at The Dell. We are always informed if there is anything medical eg. seeing a doctor. The room is light, airy and comfortable. She was able to have her own personal things put up as well. The food is all freshly cooked and she is really enjoying it. The staff are jolly and very helpful.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

So happy to be living so close to my son.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My out look has changed on residential homes. The Dell is so lovely and warming with kind staff who are always willing to help, even when they are so busy. We are offered food and drink on every visit. The Dell is clean, bright, warm and has a lovely feel to it. Someone is doing some lovely artwork on the wall. we are very impressed. Should I ever need to place my mum or dad in a home, I would look at the Dell. I have marked/scored two sections as good, I have not been into activities although the wall art looks great. Value for money I don't really know what is charged but I would be happy to pay.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad has only been in the home for three weeks, he has appeared to have settled well. The staff seems very kind and caring and have appeared to go out of their way to make him settled.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been in The Dell Care Home for 3 and a half months and although his behaviour is deteriorating and he can be challenging at times, he is always treated with respect and tolerance. The staff are always very caring and helpful.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carers very good. On the day not always enough staff. Hope to improve.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The questions below answer everything.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On my visits to The Dell to visit an elderly family friend, I always am pleased with the calm and pleasant surroundings. She is well cared for and happy! Staff are helpful - all good!

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Felt very welcome, very nice clean home. Staff appeared very kind and friendly. Food looked really good. Door pads kept the people safe which was good to see.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The entrance is light and also the room with good space to move about. Heating just right.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I find the staff very caring and helpful and very friendly. My sister-in-law is treated with respect. She enjoys her food. The activities are good but unfortunately she is unable to participate.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Cleanliness: Satisfactory

Food & Drink: Good

Safety / Security: Good

Value for Money: Satisfactory

Conditions have varied while my friend has been a resident, but seem to be much better now.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I always find it fine, nice, clean and warm. The carers are always polite and helpful. Nan is always dressed nicely and is always clean. So overall everything is fine.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since having new management and a change of some staff it is evident how much improved The Dell seems. The home has had some re-decoration which is very nice and makes a nicer feel to the home. I am now regularly given updates about my relative.

How likely would you be to recommend The Dell Care Home? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Joy Andrews, Manager at The Dell Care Home responded to this review on 05 Jan 2016:

Colin, may I thank you for your kind words it's satisfying to know that our hanr work is being acknowledged.

Mum is well looked after. The carers are very friendly and helpful at all times. She is always clean and tidy when I visit. There is a good range of activities for the residents.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your comments Regards Joy

The Dell Care Home is a very caring and safe home for my mum. She has excellent care at all levels by all staff and management. The food also is cooked and served extremely well. She is very happy and enjoys the entertainment which comes into the home regularly.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your kind comments. Joy

My mum is very happy and content living at The Dell Care Home, she is cared for very well. When we visit her we are informed of everything concerning her care.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your kind comments. Joy

The resident is my mother who after two years at The Dell Care Home is gradually settling. The staff are doing a good job, the problem has been getting her to mix with the other residents after living alone for 20 years.

How likely would you be to recommend The Dell Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many thanks for your comments. Regards Joy

I feel that improvements have been made to The Dell Care Home and I hope this continues as the home needs stability. My concerns over staffing levels and how the staff are managed still remain. I have witnessed a main lounge with 11 residents in only staffed by 1 person. Trying to cater to various needs and I have to say that basis care needs were not being met and my visit was not at all enjoyable.

How likely would you be to recommend The Dell Care Home? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Joy Andrews, Manger at The Dell Care Home responded to this review on 16 Dec 2015:

Many Thanks for your positive comments. Joy

Mum was upset when she came to The Dell, having not long lost dad, she was depressed and uninterested in her surroundings. But the girls at The Dell are wonderful, not just with mum but all the residents. Management is there for us to talk to any time. I have never been turned away from them not having the time to speak to me. The girls are good at putting my mum at ease and say she has fun with them. All of the staff do their best with all the residents. I am very pleased with the way mum is looked after.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Sarah Winchester, Administrator at The Dell Care Home responded to this review on 20 Nov 2015:

Dear Beryl

Thank you very much for your kind words. We are here if you need anything.

We have been very pleased with my mothers care. The staff are excellent and can't do enough for you. A very good place for my mother to be cared for. Thank you all at The Dell.

How likely would you be to recommend The Dell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joy Andrews, Manager at The Dell Care Home responded to this review on 20 Nov 2015:

Dear Janet.

Thank you so much for your lovely feedback. Really appreciated.

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Awards / Recognitions

December 2015

Disability Symbol

Recipient: The Dell Care Home

Date: Sunday 27 Dec 2015

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Infection Control Compliance

Recipient: The Dell Care Home

Date: Wednesday 09 Dec 2015

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October 2015

Dementia Friends

Recipient: The Dell Care Home

Date: Thursday 01 Oct 2015

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September 2015

Lowestoft In Bloom

Recipient: The Dell Care Home

Date: Tuesday 01 Sep 2015

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October 2013

Job Vacancies

Staff Profiles

Farooq

Farooq Henshaw

Job Title: Manager

Joined: 2014

Description:

Joy is qualified with RMA and is the registered manager at The Dell Care Home & Wellbeing Day Centre operated by Wellbeing Care Ltd

Our Team at

Our Team at Dell

Job Title: Team

Description:

Our wonderful staff

Our Team

Our Team at Dell

Job Title: Team

Description:

Our Team

Our Team

Our Team at Dell

Job Title: Team

Description:

Our wonderful staff

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Dell Care Home