The Dell Care Home

45 Cotmer Road, Oulton Broad, Lowestoft NR33 9PL
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9.7 65 Reviews
  • The Dell Care Home, Lowestoft
The Dell is an award-winning care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the residents' requirements.

A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.

Carers are all highly-qualified and the home's policy is to respect the privacy and dignity of every resident.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1500
  • Self-Funded Residential Dementia Care: £1465 – £1875
  • RESPITE Self-Funded Residential Care: £1430 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1640 – £1850

Please note that the fees displayed are guide prices only. The actual cost of care will depend on a detailed assessment of each resident’s individual needs, preferences, and level of support required for bespoke care package.


We carry out a comprehensive assessment before admission to ensure we provide the right care and support tailored to each person. Following this assessment, we will confirm the exact weekly fee based on the care package agreed.


If you have any questions or would like to arrange an assessment, please don't hesitate to contact us. We're here to help.

These prices are only a guideline, please contact The Dell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Daphne Graves and Joy Henshaw (Home Managers)

Local Authority / Social Services

Admission Criteria

  • Private, Local Authority, NHS referrals accepted
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Relatives are welcome anytime, Visitors are welcome 9 am to 5 pm, please report to reception

Parking

  • Free onsite parking available

The Dell Care Home Reviews (65)

9.7

The Dell Care Home has a Review Score of 9.7 (9.719) out of 10, based on 15 reviews in the last 2 years.
Over all time The Dell Care Home has 65 reviews.

Overall Experience
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Date Published
  • 65
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Reviewer Connection to The Dell Care Home
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Total of 65, showing 41-60
Review from P D (Daughter of Resident) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone has been so very kind to Mum, especially when times have been challenging. Thank you. The staff have also been very supportive to me whilst I am adjusting to Mum being here.
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Review from John B (Son of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend to people and very happy with care at this home.
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Review from Denise (Daughter of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Dell is a very friendly home. The staff work very hard and I am satisfied that my mother is well looked after. The food is very good and the catering staff try very hard to suit individual needs.
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Review from Laura M (Friend of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my elderly neighbour whilst she had a short stay. A lovely home with pleasant staff and lovely surroundings. A real pleasure to visit!
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Review from Jan S (Friend of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has had to go into care and we are so pleased with the care she has received so far at The Dell. We are always informed if there is anything medical eg. seeing a doctor. The room is light, airy and comfortable. She was able to have her own personal things put up as well. The food is all freshly
cooked and she is really enjoying it. The staff are jolly and very helpful.
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Review from Margaret G (Resident) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy to be living so close to my son.
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Review from Pam P (Friend of Resident) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My out look has changed on residential homes. The Dell is so lovely and warming with kind staff who are always willing to help, even when they are so busy. We are offered food and drink on every visit. The Dell is clean, bright, warm and has a lovely feel to it. Someone is doing some lovely artwork
on the wall. we are very impressed. Should I ever need to place my mum or dad in a home, I would look at the Dell. I have marked/scored two sections as good, I have not been into activities although the wall art looks great. Value for money I don't really know what is charged but I would be happy to pay.
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Review from Janet K (Daughter of Resident) published on 29 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has only been in the home for three weeks, he has appeared to have settled well. The staff seems very kind and caring and have appeared to go out of their way to make him settled.
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Review from Carol (Daughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been in The Dell Care Home for 3 and a half months and although his behaviour is deteriorating and he can be challenging at times, he is always treated with respect and tolerance. The staff are always very caring and helpful.
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Review from Elise D (Resident) published on 26 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers very good. On the day not always enough staff. Hope to improve.
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Review from Harold W (Husband of Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The questions below answer everything.
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Review from Paul H (Friend of Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt very welcome, very nice clean home. Staff appeared very kind and friendly. Food looked really good. Door pads kept the people safe which was good to see.
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Review from Sarah P (Friend of Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my visits to The Dell to visit an elderly family friend, I always am pleased with the calm and pleasant surroundings. She is well cared for and happy! Staff are helpful - all good!
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Review from Sue (Sister-in-law of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very caring and helpful and very friendly. My sister-in-law is treated with respect. She enjoys her food. The activities are good but unfortunately she is unable to participate.
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Review from Winifred M (Friend of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Conditions have varied while my friend has been a resident, but seem to be much better now.
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Review from Richard (Brother of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entrance is light and also the room with good space to move about. Heating just right.
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Review from Sadie F (Granddaughter of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find it fine, nice, clean and warm. The carers are always polite and helpful. Nan is always dressed nicely and is always clean. So overall everything is fine.
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Review from Colin S (Son of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since having new management and a change of some staff it is evident how much improved The Dell seems. The home has had some re-decoration which is very nice and makes a nicer feel to the home. I am now regularly given updates about my relative.
Reply from Joy Andrews, Manager at The Dell Care Home

Colin, may I thank you for your kind words it's satisfying to know that our hanr work is being acknowledged.

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Review from Helen (Daughter of Resident) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after. The carers are very friendly and helpful at all times. She is always clean and tidy when I visit. There is a good range of activities for the residents.
Reply from Joy Andrews, Manager at The Dell Care Home

Many thanks for your comments Regards Joy

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Review from Jill (Daughter of Resident) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Dell Care Home is a very caring and safe home for my mum. She has excellent care at all levels by all staff and management. The food also is cooked and served extremely well. She is very happy and enjoys the entertainment which comes into the home regularly.
Reply from Joy Andrews, Manager at The Dell Care Home

Many thanks for your kind comments. Joy

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for The Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for The Dell Care Home is calculated as follows: ( (130 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 178 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Dell Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 02 Sep 2025

Premium en-suite room

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Awards / Recognitions (6)

Meet the Team (6)

Joy

Joy Henshaw

Job Title: Regional Director Joined: 2014

Joy is qualified with RMA and is the Regional Director of The Dell Care Home & Wellbeing Day Centre operated by Wellbeing Care Ltd.

Daphne Anne

Daphne Anne Graves

Job Title: Manager Joined: 2015

Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.

David

David Whiting

Job Title: Maintenance Joined: 2019

Good Maintenance Workers have an eye for detail. Pay attention to the little cleaning tasks that don't take long but make a location shine. And, are also willing to put in initiative when needed, like fixing things they see in need of repair before it becomes a major concern.
Maintenance Workers fix and maintain mechanical equipment. They also care for flooring repairs and upkeep on buildings' roofs while ensuring that electricity continues to function as it should.


Maintenance Workers keep machines running smoothly. Painting floors and fixing plumbing issues and sinks. Also, work with heating systems by installing ventilation filters for odour issues that might arise from time to time.


Requirements and skills :
- Proven experience as assistant director or other similar position
- Basic knowledge of HVAC, plumbing and electrical systems
- Experience using hand and electrical tools
- Ability to read technical manuals and drawings
- Very good communication and interpersonal skills
- Physical stamina and dexterity
- High school diploma or equivalent
- Successful completion of an apprenticeship is required

Patricia

Patricia Quental

Job Title: Head Housekeeping Joined: 2024

Patricia is the Head Housekeeper at The Dell. She is also an Infection Link Person for the Home.

Amanda

Amanda Colvin

Job Title: Senior Joined: 2019

Senior care workers provide physical and emotional support to individuals and supervise teams of care assistants.
Skills and knowledge. You'll need:


- To be thorough and pay attention to detail
- sensitivity and understanding
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- the ability to work on your own
- excellent verbal communication skills
- business management skills
- to be able to carry out basic tasks on a computer or hand-held device.


And In my day-to-day duties following things are my responsibilities:


-supervise a team of care assistants
-write care plans
-monitor patients' vital signs, like blood pressure and heart rate
-complete patient medication records
-develop and lead activities for service users
-keep families up to date about their relative's progress
-train and mentor new staff
-attend team meetings with service managers
-provide emergency cover

Sarah

Sarah Winchester

Job Title: Office Manager Joined: 2024

Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Dell Care Home to verify any information. View our terms and conditions. The Dell Care Home has an Enhanced Service - more info.