The Dell is an award-winning care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the residents' requirements.
A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.
Carers...
Care Provided by The Dell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Please note that the fees displayed are guide prices only. The actual cost of care will depend on a detailed assessment of each resident’s individual needs, preferences, and level of support required for bespoke care package.
We carry out a comprehensive assessment before admission to ensure we provide the right care and support tailored to each person. Following this assessment, we will confirm the exact weekly fee based on the care package agreed.
If you have any questions or would like to arrange an assessment, please don't hesitate to contact us. We're here to help.
Contact The Dell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Wellbeing Care Ltd
- Private Owned
Person in charge
- Daphne Graves and Joy Henshaw (Home Managers)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Relatives are welcome anytime, Visitors are welcome 9 am to 5 pm, please report to reception
Parking
- Free onsite parking available
The Dell Care Home Reviews (66)
The Dell Care Home has a Review Score of 9.4 (9.398) out of 10, based on 9 reviews in the last 2 years.
Over all time The Dell Care Home has 66 reviews.
Mother in Law is treated very well and all staff know her by name and interact with her. Food and drink are good and plentiful and tailored to meet mother in law's preferences. The management of the home are very good and the team are always on hand to assist/reassure. I would recommend The Dell to others but it needs to be accessible for them.
Everyone has been so very kind to Mum, especially when times have been challenging. Thank you. The staff have also been very supportive to me whilst I am adjusting to Mum being here.
I would recommend to people and very happy with care at this home.
The Dell is a very friendly home. The staff work very hard and I am satisfied that my mother is well looked after. The food is very good and the catering staff try very hard to suit individual needs.
I have visited my elderly neighbour whilst she had a short stay. A lovely home with pleasant staff and lovely surroundings. A real pleasure to visit!
My friend has had to go into care and we are so pleased with the care she has received so far at The Dell. We are always informed if there is anything medical eg. seeing a doctor. The room is light, airy and comfortable. She was able to have her own personal things put up as well. The food is all freshly cooked and she is really enjoying it. The staff are jolly and very helpful.
So happy to be living so close to my son.
My out look has changed on residential homes. The Dell is so lovely and warming with kind staff who are always willing to help, even when they are so busy. We are offered food and drink on every visit. The Dell is clean, bright, warm and has a lovely feel to it. Someone is doing some lovely artwork on the wall. we are very impressed. Should I ever need to place my mum or dad in a home, I would look at the Dell. I have marked/scored two sections as good, I have not been into activities although the wall art looks great. Value for money I don't really know what is charged but I would be happy to pay.
Dad has only been in the home for three weeks, he has appeared to have settled well. The staff seems very kind and caring and have appeared to go out of their way to make him settled.
Dad has been in The Dell Care Home for 3 and a half months and although his behaviour is deteriorating and he can be challenging at times, he is always treated with respect and tolerance. The staff are always very caring and helpful.
Carers very good. On the day not always enough staff. Hope to improve.
The questions below answer everything.
Felt very welcome, very nice clean home. Staff appeared very kind and friendly. Food looked really good. Door pads kept the people safe which was good to see.
On my visits to The Dell to visit an elderly family friend, I always am pleased with the calm and pleasant surroundings. She is well cared for and happy! Staff are helpful - all good!
I find the staff very caring and helpful and very friendly. My sister-in-law is treated with respect. She enjoys her food. The activities are good but unfortunately she is unable to participate.
Conditions have varied while my friend has been a resident, but seem to be much better now.
The entrance is light and also the room with good space to move about. Heating just right.
I always find it fine, nice, clean and warm. The carers are always polite and helpful. Nan is always dressed nicely and is always clean. So overall everything is fine.
Since having new management and a change of some staff it is evident how much improved The Dell seems. The home has had some re-decoration which is very nice and makes a nicer feel to the home. I am now regularly given updates about my relative.
Colin, may I thank you for your kind words it's satisfying to know that our hanr work is being acknowledged.
Mum is well looked after. The carers are very friendly and helpful at all times. She is always clean and tidy when I visit. There is a good range of activities for the residents.
Many thanks for your comments Regards Joy
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 02 July 2026Premium en-suite room
News (1) & Events (0)
- Posted: Tuesday 02 Jun 2026Residents at The Dell Care Home in Lowestoft recently enjoyed a heartwarming visit from some very special guests as part of an animal-assisted therapy session designed to promote wellbeing, social...
There are no upcoming events for The Dell Care Home.
Awards / Recognitions (6)
- Recipient: The Dell Care HomeDate: Monday 25 Jan 2021
- Recipient: The Dell Care HomeDate: Friday 28 Feb 2020
- Recipient: The Dell Care HomeDate: Sunday 27 Dec 2015
Meet the Team (6)
Meet Joy Henshaw – Regional Director at Wellbeing Care
I have had the privilege of working with Wellbeing Care for over 12 years, and I am proud to serve as Regional Director, supporting our services across Suffolk and Northamptonshire.
Throughout my career, I have been passionate about helping people live the lives they choose, with dignity, independence, and the highest quality of care. I oversee a variety of services, including dementia care, Alzheimer’s care, residential and nursing care, learning disabilities, younger adults’ services, and supported/shared living.
I am a qualified trainer, Dementia Interpreter, and hold my Level 5 Diploma in Health and Social Care, along with the Registered Managers Award. While qualifications are important, what truly drives me is making a positive difference in the lives of the people we support every day.
I believe that great care is about so much more than meeting needs. It is about creating a home, building relationships, encouraging independence, celebrating achievements, and ensuring every resident and tenant feels valued, respected, and loved.
I am incredibly proud of the dedicated teams I work alongside. Together, we strive to create warm, supportive communities where people can thrive, feel safe, and enjoy meaningful and fulfilling lives.
For me, there is no greater reward than knowing that the care we provide helps people smile, maintain their independence, and live life to the fullest.
Rob – Acting Manager
Rob has worked for the service for nine years, with a short break in between. During this time, he has gained a wealth of experience and knowledge and is currently working towards his Level 5 qualification in Health and Social Care.
Rob has extensive knowledge of all mandatory training requirements and is committed to maintaining high standards of care and support. He aims to ensure that all residents are treated with dignity and respect while promoting independence in all aspects of daily life.
Rob takes great pride in encouraging not only residents but also his staff team to develop confidence, skills, and independence. He is passionate about creating a positive environment where residents can lead full, engaging, and happy lives, feeling comfortable, valued, and confident within the service.
Patty is our newly appointed Acting Deputy Manager and has been a valued member of the Wellbeing Care team since 2021. She began her career with us as a Support Worker within our Supported Living Service, where she demonstrated exceptional commitment, compassion, and dedication to delivering high-quality care. Through her hard work and determination, Patty has progressed within the organisation and now holds the position of Acting Deputy Manager at The Dell Care Home.
Patty holds a Level 3 qualification in Health and Social Care and is passionate about providing person-centred care that promotes independence, dignity, choice, and respect. She is committed to ensuring that every resident is supported to live a fulfilling, meaningful, and enriched life, while maintaining their individuality and personal preferences.
With her caring nature, strong leadership skills, and extensive experience within Wellbeing Care, Patty plays a key role in supporting both residents and staff, helping to create a warm, welcoming, and positive environment where people can thrive. Her dedication to continuous improvement and high standards of care makes her a valuable asset to The Dell Care Home and the wider Wellbeing Care team.
Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.
Providing an all-round Maintenance service and ensuring that all inspections and servicing are completed in line with guidelines.
Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.
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