The Dell Care Home

Meet Joy Henshaw – Regional Director at Wellbeing Care

I have had the privilege of working with Wellbeing Care for over 12 years, and I am proud to serve as Regional Director, supporting our services across Suffolk and Northamptonshire.

Throughout my career, I have been passionate about helping people live the lives they choose, with dignity, independence, and the highest quality of care. I oversee a variety of services, including dementia care, Alzheimer’s care, residential and nursing care, learning disabilities, younger adults’ services, and supported/shared living.

I am a qualified trainer, Dementia Interpreter, and hold my Level 5 Diploma in Health and Social Care, along with the Registered Managers Award. While qualifications are important, what truly drives me is making a positive difference in the lives of the people we support every day.

I believe that great care is about so much more than meeting needs. It is about creating a home, building relationships, encouraging independence, celebrating achievements, and ensuring every resident and tenant feels valued, respected, and loved.

I am incredibly proud of the dedicated teams I work alongside. Together, we strive to create warm, supportive communities where people can thrive, feel safe, and enjoy meaningful and fulfilling lives.

For me, there is no greater reward than knowing that the care we provide helps people smile, maintain their independence, and live life to the fullest.

Rob – Acting Manager

Rob has worked for the service for nine years, with a short break in between. During this time, he has gained a wealth of experience and knowledge and is currently working towards his Level 5 qualification in Health and Social Care.

Rob has extensive knowledge of all mandatory training requirements and is committed to maintaining high standards of care and support. He aims to ensure that all residents are treated with dignity and respect while promoting independence in all aspects of daily life.

Rob takes great pride in encouraging not only residents but also his staff team to develop confidence, skills, and independence. He is passionate about creating a positive environment where residents can lead full, engaging, and happy lives, feeling comfortable, valued, and confident within the service.

Patty is our newly appointed Acting Deputy Manager and has been a valued member of the Wellbeing Care team since 2021. She began her career with us as a Support Worker within our Supported Living Service, where she demonstrated exceptional commitment, compassion, and dedication to delivering high-quality care. Through her hard work and determination, Patty has progressed within the organisation and now holds the position of Acting Deputy Manager at The Dell Care Home.

Patty holds a Level 3 qualification in Health and Social Care and is passionate about providing person-centred care that promotes independence, dignity, choice, and respect. She is committed to ensuring that every resident is supported to live a fulfilling, meaningful, and enriched life, while maintaining their individuality and personal preferences.

With her caring nature, strong leadership skills, and extensive experience within Wellbeing Care, Patty plays a key role in supporting both residents and staff, helping to create a warm, welcoming, and positive environment where people can thrive. Her dedication to continuous improvement and high standards of care makes her a valuable asset to The Dell Care Home and the wider Wellbeing Care team.

Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.

Good Maintenance Workers have an eye for detail. Pay attention to the little cleaning tasks that don't take long but make a location shine. And, are also willing to put in initiative when needed, like fixing things they see in need of repair before it becomes a major concern.
Maintenance Workers fix and maintain mechanical equipment. They also care for flooring repairs and upkeep on buildings' roofs while ensuring that electricity continues to function as it should.

Maintenance Workers keep machines running smoothly. Painting floors and fixing plumbing issues and sinks. Also, work with heating systems by installing ventilation filters for odour issues that might arise from time to time.

Requirements and skills :
- Proven experience as assistant director or other similar position
- Basic knowledge of HVAC, plumbing and electrical systems
- Experience using hand and electrical tools
- Ability to read technical manuals and drawings
- Very good communication and interpersonal skills
- Physical stamina and dexterity
- High school diploma or equivalent
- Successful completion of an apprenticeship is required

Senior care workers provide physical and emotional support to individuals and supervise teams of care assistants.
Skills and knowledge. You'll need:

- To be thorough and pay attention to detail
- sensitivity and understanding
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- the ability to work on your own
- excellent verbal communication skills
- business management skills
- to be able to carry out basic tasks on a computer or hand-held device.

And In my day-to-day duties following things are my responsibilities:

-supervise a team of care assistants
-write care plans
-monitor patients' vital signs, like blood pressure and heart rate
-complete patient medication records
-develop and lead activities for service users
-keep families up to date about their relative's progress
-train and mentor new staff
-attend team meetings with service managers
-provide emergency cover

Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.