The Dell is an award-winning care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the residents' requirements.
A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.
Carers...
Care Provided by The Dell Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Please note that the fees displayed are guide prices only. The actual cost of care will depend on a detailed assessment of each resident’s individual needs, preferences, and level of support required for bespoke care package.
We carry out a comprehensive assessment before admission to ensure we provide the right care and support tailored to each person. Following this assessment, we will confirm the exact weekly fee based on the care package agreed.
If you have any questions or would like to arrange an assessment, please don't hesitate to contact us. We're here to help.
Contact The Dell Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Wellbeing Care Ltd
- Private Owned
Person in charge
- Daphne Graves and Joy Henshaw (Home Managers)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Relatives are welcome anytime, Visitors are welcome 9 am to 5 pm, please report to reception
Parking
- Free onsite parking available
The Dell Care Home Reviews (66)
The Dell Care Home has a Review Score of 9.4 (9.398) out of 10, based on 9 reviews in the last 2 years.
Over all time The Dell Care Home has 66 reviews.
We have absolutely no hesitation in recommending The Dell Care Home. The care they take of our loved ones cannot complain about, nothing is too much trouble for them. The team works well together with the same high standards and care. The activities they organise are amazing and carried out with such enthusiasm both by staff and residents! The way in which they have handled the Covid19 situation is second to none, and they have kept family members informed at all times. Our family can view the care notes online and do WhatsApp video calls to my aunt. If you're looking for a care home that is homely and non-corporate - look no further; The Dell, I cannot recommend more. The team are amazing and a credit to their profession.
Thank you for your positive feedback; Dell Team is delighted.
Been to visit our friend through the window; they seem very happy and content there. The staff have been very pleasant, they have checked we are ok and offered a hot drink to have outside. Always received a warm welcome.
Hi. Thank you for your review. Really appreciated.
My mother-in-law has been at The Dell Care Home since September 2020. She is very well looked after by the staff and has all her needs met in every way. We are so great full as a family that during these times of the pandemic, we know that although we can not be with her, we have no worries about anything and that everything is being done at the highest standard for her. I would highly recommend The Dell Care home to anyone wanting a residential home for a friend or relative.
My mother has always been treated with kindness, courtesy and care. All of her medical needs catered for and doctor's called when necessary. The food she loves and always says how much she's enjoyed her meals, even biscuits or cake with a cuppa. The home keeps me updated with anything new e.g. if a GP is called, video call availability at Christmas etc. My mother loves it at The Dell.
Caring staff and home, it has a lovely feel to it, happy to recommend.
Worth every penny!
Visited Dell Care home again for Aunty. Extremely homely and friendly staff. Staff greeted me and are passionate, caring and helpful. Lots of fun engagement activities. Recommend to anyone.
My mother was in respite care at The Dell Care Home for the last four weeks and I cannot thank all the staff enough for the kind, friendly and compassionate care my mother received. Mum's room was immaculate, the food first rate and there was always a friendly member of staff to care for mum.
Thank you for your kind words. Please do not hesitate to contact us if we can help in the future.
Loves the food and finds all the staff lovely, we as a family are so pleased for her as she misses her home but has found the care home much more than she thought it would be excellent.
Staff are very helpful and kind, my mother is kept very busy with activities all day. Very pleased we picked The Dell.
The staff are friendly and helpful. It's lovely to see her so happy.
We feel she is safe and very well cared for. Everyone in the home is so helpful, kind and caring.
An excellent care home due to the staff and management. The home is friendly, welcoming, flexible and non-selective in that my father had specific challenging needs that were met appropriately.
My father has now been in The Dell Care Home for 2 years and during the entire time has been cared for extremely well. The staff and management are outstanding and take care to tailor the support they provide to residents with individual needs. He is fed very well, kept clean and tidy and provided with all the activities and entertainment he wants. The activities coordinators are amazing. The home is investing heavily in their facilities and the remodelled and refurbished resident's lounge will be smart and comfortable. There is a rolling programme to update resident's rooms.
My mother was moved by us to this care home late June 2017. In July she was rushed to hospital kept in for 48 hours, due to her condition was placed on end of life care. The hospital contacted the care home prior to release to ensure they would be able to accept her back.
Fortunately, they did. The level of care that was given to my mother from her arrival in June till her death early August was 2nd to none. There was nothing that was too much trouble for the management or staff. The level of respect and dignity she was given was outstanding.
The staff are angels and so dedicated, the level of support we were given during that 11 day period was so greatly appreciated. Even the night my mum got her angel wings a member of staff who should have finished at pm was still there at 11.30 pm.
The activities and the whole environment is conducive to keeping residents as engaged as possible.
I cannot speak highly enough of this home and its staff.
Everyone is very kind and helpful and I know that I am safe here and looked after.
I am very happy with how my nan is looked after, she has made an unbelievable turn for the better in her health and I put that all down to The Dells' care they have given her. Her room is always looked after as well as her clothes and any problems that may occur, all the carers and management are always more than happy in wanting to help sort any problems.
It is evident, both obviously and subtly, that the staff really do genuinely care about the residents. I was impressed from the moment we were greeted at the door on an unannounced visit to view the home. This isn't just a care home, it's a home in the true meaning of the word. Nothing is too much trouble. Always seeking new ways to improve the facility and the experience, I wouldn't hesitate to recommend The Dell. Our family are at ease in the knowledge that my mum is safe and well cared for by a super team of carers, admin, catering, cleaning and maintenance staff. Thank you for doing what you do, so well.
May we thank you for your kind comments.
Great care and helpful staff. Senior team members and care staff pay attention to my granny's needs. She likes it at The Dell Care Home and is enjoying meeting different residents at The Dell Care Home. Would recommend to anyone for their homely atmosphere.
I find the way my Mum is cared for by staff, carers, cleaners and kitchen staff and office staff is friendly and very helpful. The manager is also friendly and helpful. Mum is very happy at the home. After her recent stay in hospital, she was pleased to get back to the home.
Staff seem very caring and helpful, always cheerful. They answer queries with politeness. Good choice of meals.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 02 July 2026Premium en-suite room
News (1) & Events (0)
- Posted: Tuesday 02 Jun 2026Residents at The Dell Care Home in Lowestoft recently enjoyed a heartwarming visit from some very special guests as part of an animal-assisted therapy session designed to promote wellbeing, social...
There are no upcoming events for The Dell Care Home.
Awards / Recognitions (6)
- Recipient: The Dell Care HomeDate: Monday 25 Jan 2021
- Recipient: The Dell Care HomeDate: Friday 28 Feb 2020
- Recipient: The Dell Care HomeDate: Sunday 27 Dec 2015
Meet the Team (6)
Meet Joy Henshaw – Regional Director at Wellbeing Care
I have had the privilege of working with Wellbeing Care for over 12 years, and I am proud to serve as Regional Director, supporting our services across Suffolk and Northamptonshire.
Throughout my career, I have been passionate about helping people live the lives they choose, with dignity, independence, and the highest quality of care. I oversee a variety of services, including dementia care, Alzheimer’s care, residential and nursing care, learning disabilities, younger adults’ services, and supported/shared living.
I am a qualified trainer, Dementia Interpreter, and hold my Level 5 Diploma in Health and Social Care, along with the Registered Managers Award. While qualifications are important, what truly drives me is making a positive difference in the lives of the people we support every day.
I believe that great care is about so much more than meeting needs. It is about creating a home, building relationships, encouraging independence, celebrating achievements, and ensuring every resident and tenant feels valued, respected, and loved.
I am incredibly proud of the dedicated teams I work alongside. Together, we strive to create warm, supportive communities where people can thrive, feel safe, and enjoy meaningful and fulfilling lives.
For me, there is no greater reward than knowing that the care we provide helps people smile, maintain their independence, and live life to the fullest.
Rob – Acting Manager
Rob has worked for the service for nine years, with a short break in between. During this time, he has gained a wealth of experience and knowledge and is currently working towards his Level 5 qualification in Health and Social Care.
Rob has extensive knowledge of all mandatory training requirements and is committed to maintaining high standards of care and support. He aims to ensure that all residents are treated with dignity and respect while promoting independence in all aspects of daily life.
Rob takes great pride in encouraging not only residents but also his staff team to develop confidence, skills, and independence. He is passionate about creating a positive environment where residents can lead full, engaging, and happy lives, feeling comfortable, valued, and confident within the service.
Patty is our newly appointed Acting Deputy Manager and has been a valued member of the Wellbeing Care team since 2021. She began her career with us as a Support Worker within our Supported Living Service, where she demonstrated exceptional commitment, compassion, and dedication to delivering high-quality care. Through her hard work and determination, Patty has progressed within the organisation and now holds the position of Acting Deputy Manager at The Dell Care Home.
Patty holds a Level 3 qualification in Health and Social Care and is passionate about providing person-centred care that promotes independence, dignity, choice, and respect. She is committed to ensuring that every resident is supported to live a fulfilling, meaningful, and enriched life, while maintaining their individuality and personal preferences.
With her caring nature, strong leadership skills, and extensive experience within Wellbeing Care, Patty plays a key role in supporting both residents and staff, helping to create a warm, welcoming, and positive environment where people can thrive. Her dedication to continuous improvement and high standards of care makes her a valuable asset to The Dell Care Home and the wider Wellbeing Care team.
Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.
Providing an all-round Maintenance service and ensuring that all inspections and servicing are completed in line with guidelines.
Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.
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