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Wickham House

Church Terrace, Wickham Market, Woodbridge, Suffolk IP13 0SG
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Wickham House, Woodbridge
Wickham House, Woodbridge
Wickham House, Woodbridge

Wickham House offers dementia, nursing and disability care to up to 34 residents.

Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.

The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and...  

Care Provided by Wickham House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Wickham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle Medway(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Single Rooms with ensuite Wet Room (34)

Visiting

  • Open visiting times

Parking

  • There is parking on site.

Wickham House Reviews (43)

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9.4

Wickham House has a Review Score of 9.4 (9.386) out of 10, based on 13 reviews in the last 2 years. Over all time Wickham House has 43 reviews.

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Review from Emma C (Daughter of Resident) published on 29 July 2026 Submitted via Website
Overall Experience

From the moment my dad arrived, he was treated with love, care and respect. His best interests were at the heart of every decision that was made, and we always knew he was in the safest and kindest hands. During the last few weeks of his life, we spent every day by his bedside. Everyone-from the management team and front desk staff to the carers, cleaners and even the residents-made us feel welcome, loved and supported during one of the most difficult times of our lives. We laughed together, cried together, shared stories, found comfort in one another, and were never without a cup of tea or something to eat. I will be forever grateful to have met such incredible people. I couldn't have wished for a more compassionate place for my dad to spend his final days. The kindness, dignity and respect shown to him, and to our whole family, will never be forgotten. From the bottom of our hearts, thank you for everything you did.

Reply from Michelle Medway, Registered Manager at Wickham House
Thank you Emma for those lovely words - i will pass them on to the Team.

You are all missed.

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Review from Debbie L (Daughter of Resident) published on 6 July 2026 Submitted via Website
Overall Experience

My Dad is in wickham house, and I couldn't be happier with the amount of care, love and support that he receives. The staff are all so welcoming and supportive, they feel like family. They are open and honest and care deeply for my dad and his family and are especially supportive to my mum. His care needs are taken care of at a high standard, he has a variety of good food and plenty of drink. We will be forever grateful to everyone at wickham house.

Reply from Michelle Medway, Registered Manager at Wickham House
Debbie, that is very kind of you to say, you are all part of the Wickham Family.

I will pass this on to the team.

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Review from Stephen W (Son of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience

Mum came to stay with you after her existing care home could no longer meet her needs. Following this stressful time, your welcome was warm and reassuring. All of the staff we met were friendly and helpful, and the number of staff members to residents really made a difference. Her stay with you has made a huge difference, and her mental state has improved considerably. We are most grateful for all of your help and support.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Stephen for those kind words - i will pass this on to the team.

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Review from L H (Son of Resident) published on 30 April 2026 Submitted via Website
Overall Experience
My mum came here in January for an assessment following her previous home being unable to meet her care needs.
Straight away it was obvious that everyone was so caring and empathetic, the difference in the care she was receiving was amazing. Mum was much more settled and comfortable, We wish she had been there sooner.
This is also the cleanest care home I have visited, the food was good as well.

A big thank you to everyone at Wickham House who made my mums last few months comfortable and settled.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for those kind words, I will pass them onto the team.

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Review from Jenny B (Daughter of Resident) published on 30 January 2026 Submitted via Website
Overall Experience
I highly recommend Wickham House. There is a sense of calm, warmth and togetherness on entering the building. The residents here are treated with the utmost respect and are really listened to. The bedrooms are homely, practical and very clean. There are communal areas looking out onto the pretty garden. The meals look appetising and there are lots of tea breaks. The secure garden is of a good size and can be accessed at any time. The carers accompany residents on walks around the village and to the local tea room.

The staff at Wickham House are what makes this place so special. They are friendly, professional and kind. The care on offer here is of an exceptionally high standard.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Jenny, these are very kind words about the care we provide - i will pass them onto the team

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Review from A W (Wife of Resident) published on 9 December 2025 Submitted via Website
Overall Experience

The staff are very patient and caring, particularly when dealing with some very challenging residents. I especially like the ready access to a sheltered garden. Being able to experience fresh air, I believe, is very important.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Angela for this lovely review - I will pass it on to the team.

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Review from Lee M (Son of Resident) published on 29 August 2025 Submitted via Website
Overall Experience

Wickham House is genuinely exceptional. No other care provision has done for my mum what Wickham House has. When the manager and deputy assessed her, they held her hand and reassured her that she would be well cared for at Wickham House. Management and the whole team have kept their word. From the manager and deputy going in on Christmas Day to give residents gifts, displays of craft that residents make carefully displayed on the walls, beautifully presented afternoon teas from the thoughtful kitchen team, carers painting residents' nails, Easter chicks being brought in for residents to cuddle, to the regular singers and entertainment offered, the approach of the whole team is exemplary. Even when my mum has a difficult time, I am reassured that she is looked after with compassion, skill and expertise. In my experience of nearly two years, Wickham House is a care home that consistently goes above and beyond. I wholeheartedly recommend it without any reservation.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Lee for these kind words, i will share them with the team.

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Review from T S (Daughter of Resident) published on 12 August 2025 Submitted via Website
Overall Experience

I would NOT recommend this care home.They don't have my Fathers interest and mental health as a top priority. I have been told personally that they do not have time to check the login book and it's only there for emergencies.So they don't have time to check the login book to see who is coming and going from the building, allowing people to visit my father who does not like or know which effecting his mental health. My father's happiness and mental health is not a top priority. If you call up on a weekend there is nobody there to answer any questions regarding my fathers health, only Monday to Friday 9 to 5. There is lack of numbers of carers on each floor as a few incidents have occurred whilst I have been visiting and no one is available!The above date is ongoing and is now July 2025.I would rate this home 0 stars but I have to choice at least 1star and that 1star is for the food.

Reply from Michelle Medway, Registered Manager at Wickham House

I am sorry you feel like this let me reassure you your father's care is a priority as is his mental health. I am available if you would like to discuss this further.

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Review from Pamela O (Wife of Resident) published on 5 June 2025 Submitted via Website
Overall Experience

My family and I highly recommend Wickham House. My husband has been ( and still can be!) most challenging but the staff have always treated him with dignity and respect , a little humour and genuine care. Wickham is a happy home, always welcoming, well-kept, with light, airy rooms and a very pretty, easy accessible garden. The meals are very good too! We are so grateful that my husband was accepted there.

Reply from Michelle Medway, Registered Manager at Wickham House

Many thanks for this lovely review Pam, i will feed this back to the staff.

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Review from P D (Brother of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience
Staff are always on hand, very friendly, and helpful. The home is always clean & airy, not too hot or cold.

My brother usually is relaxed (can be testing at times) & often falls asleep during our visits.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for this, i will ensure this is passed onto the team

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Review from J H (Friend of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience

I have been impressed with the friendliness, helpfulness and efficiency of all the staff. Always willing, whatever the problem or question.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for you kind words, your feedback will be passed on to the team.

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Review from Lorraine J (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card
Overall Experience

Since my mother joined the home I have visited on many occasions, I always find the staff members and general atmosphere to be extremely welcoming. My mother is happy and content at Wickham House. The management team are beyond helpful, if there are any issues they will call to let you know immediately. I get a strong impression they really care for the residents. My family are very grateful to the team at Wickham for making my mother's stay a happy and caring one.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Lorraine for your kind words, I will pass this on to the team.

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Review from L G (Wife of Resident) published on 30 September 2024 Submitted via Postal Card
Overall Experience

Wickham House is a happy place. My husband has settled well. All the staff are smiley and approachable. My husband is cared for well by kind, patient staff. Thank you.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for these kind words, I will be certain to pass them on to the team.

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Review from R S (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience

My mother is well looked after, with as much dignity and respect shown to her. It's a pleasure to be able to visit anytime, day or night. The staff show how caring they are by always checking Mum is ok. One staff member in particular is very good with Mum, helps her express herself through activities.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for those kind words, I will pass this on to the team.

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Review from Olive S (Wife of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience
I found Wickham House a very friendly and welcoming place, and wish that my husband could stay there permanently. The staff are always kind and friendly and always make you welcome. I know my husband won't be able to stay there full time, but I hope wherever he goes, it will be as nice as Wickham.

Well done, and best wishes to you all.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words; I will share them with the team.

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Review from D C (Wife of Resident) published on 22 February 2024 Submitted via Postal Card
Overall Experience

When I visit everyone seems so happy which in turn makes me happy too. Lovely staff, could not be better, always a smile.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, I will pass this on to the team.

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Review from J O (Husband of Resident) published on 13 February 2024 Submitted via Postal Card
Overall Experience

My wife has been a resident at Wickham House for 7 weeks. I am very pleased with the care she is having. Management and staff are all wonderful people.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you so much for the review, I will pass this on to the team.

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Review from C R (Cousin of Resident) published on 7 August 2023 Submitted via Website
Overall Experience
Wickham House is situated in a lovely leafy setting with a garden for residents.
The staff are very kind and have been patient and helpful to my elderly cousin with dementia.

We have visited several times and on each occasion have found all staff to be supportive both to us and our relative. The garden is a great area to have a wander and chat. Our cousin's room is light and has an en-suite shower. Wickham House is really making a difference! Thank you.

Reply from Michelle Medway, Registered Manager at Wickham House
Hello,

Thank you for those kind words, I will pass them on to the team.

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Review from Karen S (Daughter of Resident) published on 16 January 2023 Submitted via Website
Overall Experience

This care home is amazing the manager to the staff are friendly and go above and beyond their duties. My mum was happy and relaxed. We could go and visit anytime. I wished it was nearer us (about an hour's drive) as mum wanted to stay and cried when she left.

Reply from Michelle Medway, Registered Manager at Wickham House
Thank you so much for your kind words Karen – I will pass it onto the team.

I hope mum is settled in her new home.

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Review from Anne R (Wife of Resident) published on 5 January 2023 Submitted via Website
Overall Experience
My husband has been a resident at Wickham House for over ten weeks, and he seems much more settled in a care home environment since starting a new medication and getting used to the home. I visit twice a week with either family, a friend or a neighbour. All those who accompany me have been impressed with the friendliness and care shown by all the staff in a modern and clean environment.
There is such a need for more places like this. Thank you to all the staff. You are a real blessing.

I have not been present at meal times, so cannot really judge these. I have rated them as satisfactory.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you, Anne – I will pass your lovely comments on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 April 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Wickham House.

Accreditations

There are no accreditations posted yet for Wickham House.

Meet the Team (4)

Michelle Medway
Michelle MedwayJob Title:Registered ManagerJoined: 2018
Hello, my name is Michelle, and I am the manager here at Wickham House.
I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care, with a particular passion for nurse-led Discharges and end-of-life care..

I am always on hand to support the needs of the residents and staff.

Joanna Lummis
Joanna LummisJob Title:Deputy ManagerJoined: 2021
I have worked in care for several years, and I worked my way from a carer to my current position as a Deputy manager.

I am very passionate about the care I give and the staff i support.

Janet Debenham
Janet DebenhamJob Title:Head of CareJoined: 2021

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of Care.

I enjoy ensuring the people I care for receive person-centred care and have meaningful well-being.

Shauni Woolnough
Shauni WoolnoughJob Title:AdministratorJoined: 2025

Shauni is front of house, and looks after the residents' monies and takes care of any enquiries, etc.

Frequently Asked Questions about Wickham House

What types of Care is Wickham House registered for?

Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wickham House have?

There are 34 Single Rooms.

What are the Facilities & Services at Wickham House?

Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Wickham House to the centre of Woodbridge?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham House to verify any information. View our terms and conditions. Wickham House has an Enhanced Service -more info.