






Wickham House offers dementia, nursing and disability care to up to 34 residents.
Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.
The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and...
Care Provided by Wickham House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Smoking not permitted
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Wickham House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cathena Healthcare Ltd
- Private Owned
Person in charge
- Michelle Medway(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (34)
- Single Rooms with ensuite Wet Room (34)
Visiting
- Open visiting times
Parking
- There is parking on site.
Wickham House Reviews (43)
Wickham House has a Review Score of 9.4 (9.386) out of 10, based on 13 reviews in the last 2 years.
Over all time Wickham House has 43 reviews.
From the moment my dad arrived, he was treated with love, care and respect. His best interests were at the heart of every decision that was made, and we always knew he was in the safest and kindest hands. During the last few weeks of his life, we spent every day by his bedside. Everyone-from the management team and front desk staff to the carers, cleaners and even the residents-made us feel welcome, loved and supported during one of the most difficult times of our lives. We laughed together, cried together, shared stories, found comfort in one another, and were never without a cup of tea or something to eat. I will be forever grateful to have met such incredible people. I couldn't have wished for a more compassionate place for my dad to spend his final days. The kindness, dignity and respect shown to him, and to our whole family, will never be forgotten. From the bottom of our hearts, thank you for everything you did.
You are all missed.
My Dad is in wickham house, and I couldn't be happier with the amount of care, love and support that he receives. The staff are all so welcoming and supportive, they feel like family. They are open and honest and care deeply for my dad and his family and are especially supportive to my mum. His care needs are taken care of at a high standard, he has a variety of good food and plenty of drink. We will be forever grateful to everyone at wickham house.
I will pass this on to the team.
Mum came to stay with you after her existing care home could no longer meet her needs. Following this stressful time, your welcome was warm and reassuring. All of the staff we met were friendly and helpful, and the number of staff members to residents really made a difference. Her stay with you has made a huge difference, and her mental state has improved considerably. We are most grateful for all of your help and support.
Thank you Stephen for those kind words - i will pass this on to the team.
Straight away it was obvious that everyone was so caring and empathetic, the difference in the care she was receiving was amazing. Mum was much more settled and comfortable, We wish she had been there sooner.
This is also the cleanest care home I have visited, the food was good as well.
A big thank you to everyone at Wickham House who made my mums last few months comfortable and settled.
Thank you for those kind words, I will pass them onto the team.
The staff at Wickham House are what makes this place so special. They are friendly, professional and kind. The care on offer here is of an exceptionally high standard.
Thank you Jenny, these are very kind words about the care we provide - i will pass them onto the team
The staff are very patient and caring, particularly when dealing with some very challenging residents. I especially like the ready access to a sheltered garden. Being able to experience fresh air, I believe, is very important.
Thank you Angela for this lovely review - I will pass it on to the team.
Wickham House is genuinely exceptional. No other care provision has done for my mum what Wickham House has. When the manager and deputy assessed her, they held her hand and reassured her that she would be well cared for at Wickham House. Management and the whole team have kept their word. From the manager and deputy going in on Christmas Day to give residents gifts, displays of craft that residents make carefully displayed on the walls, beautifully presented afternoon teas from the thoughtful kitchen team, carers painting residents' nails, Easter chicks being brought in for residents to cuddle, to the regular singers and entertainment offered, the approach of the whole team is exemplary. Even when my mum has a difficult time, I am reassured that she is looked after with compassion, skill and expertise. In my experience of nearly two years, Wickham House is a care home that consistently goes above and beyond. I wholeheartedly recommend it without any reservation.
Thank you Lee for these kind words, i will share them with the team.
I would NOT recommend this care home.They don't have my Fathers interest and mental health as a top priority. I have been told personally that they do not have time to check the login book and it's only there for emergencies.So they don't have time to check the login book to see who is coming and going from the building, allowing people to visit my father who does not like or know which effecting his mental health. My father's happiness and mental health is not a top priority. If you call up on a weekend there is nobody there to answer any questions regarding my fathers health, only Monday to Friday 9 to 5. There is lack of numbers of carers on each floor as a few incidents have occurred whilst I have been visiting and no one is available!The above date is ongoing and is now July 2025.I would rate this home 0 stars but I have to choice at least 1star and that 1star is for the food.
I am sorry you feel like this let me reassure you your father's care is a priority as is his mental health. I am available if you would like to discuss this further.
My family and I highly recommend Wickham House. My husband has been ( and still can be!) most challenging but the staff have always treated him with dignity and respect , a little humour and genuine care. Wickham is a happy home, always welcoming, well-kept, with light, airy rooms and a very pretty, easy accessible garden. The meals are very good too! We are so grateful that my husband was accepted there.
Many thanks for this lovely review Pam, i will feed this back to the staff.
My brother usually is relaxed (can be testing at times) & often falls asleep during our visits.
Thank you for this, i will ensure this is passed onto the team
I have been impressed with the friendliness, helpfulness and efficiency of all the staff. Always willing, whatever the problem or question.
Thank you for you kind words, your feedback will be passed on to the team.
Since my mother joined the home I have visited on many occasions, I always find the staff members and general atmosphere to be extremely welcoming. My mother is happy and content at Wickham House. The management team are beyond helpful, if there are any issues they will call to let you know immediately. I get a strong impression they really care for the residents. My family are very grateful to the team at Wickham for making my mother's stay a happy and caring one.
Thank you Lorraine for your kind words, I will pass this on to the team.
Wickham House is a happy place. My husband has settled well. All the staff are smiley and approachable. My husband is cared for well by kind, patient staff. Thank you.
Thank you for these kind words, I will be certain to pass them on to the team.
My mother is well looked after, with as much dignity and respect shown to her. It's a pleasure to be able to visit anytime, day or night. The staff show how caring they are by always checking Mum is ok. One staff member in particular is very good with Mum, helps her express herself through activities.
Thank you for those kind words, I will pass this on to the team.
Well done, and best wishes to you all.
Thank you for your kind words; I will share them with the team.
When I visit everyone seems so happy which in turn makes me happy too. Lovely staff, could not be better, always a smile.
Thank you for your kind words, I will pass this on to the team.
My wife has been a resident at Wickham House for 7 weeks. I am very pleased with the care she is having. Management and staff are all wonderful people.
Thank you so much for the review, I will pass this on to the team.
The staff are very kind and have been patient and helpful to my elderly cousin with dementia.
We have visited several times and on each occasion have found all staff to be supportive both to us and our relative. The garden is a great area to have a wander and chat. Our cousin's room is light and has an en-suite shower. Wickham House is really making a difference! Thank you.
Thank you for those kind words, I will pass them on to the team.
This care home is amazing the manager to the staff are friendly and go above and beyond their duties. My mum was happy and relaxed. We could go and visit anytime. I wished it was nearer us (about an hour's drive) as mum wanted to stay and cried when she left.
I hope mum is settled in her new home.
There is such a need for more places like this. Thank you to all the staff. You are a real blessing.
I have not been present at meal times, so cannot really judge these. I have rated them as satisfactory.
Thank you, Anne – I will pass your lovely comments on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wickham House.
There are no upcoming events for Wickham House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Wickham House.
Accreditations
There are no accreditations posted yet for Wickham House.
Meet the Team (4)

I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care, with a particular passion for nurse-led Discharges and end-of-life care..
I am always on hand to support the needs of the residents and staff.

I am very passionate about the care I give and the staff i support.

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of Care.
I enjoy ensuring the people I care for receive person-centred care and have meaningful well-being.

Shauni is front of house, and looks after the residents' monies and takes care of any enquiries, etc.
Frequently Asked Questions about Wickham House
What types of Care is Wickham House registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Wickham House have?
There are 34 Single Rooms.
What are the Facilities & Services at Wickham House?
Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Wickham House to the centre of Woodbridge?
4.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham House to verify any information. View our terms and conditions. Wickham House has an Enhanced Service -more info.