Wickham House

Church Terrace, Wickham Market, Woodbridge IP13 0SG
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9.5 37 Reviews
  • Wickham House, Woodbridge
Wickham House offers dementia, nursing and disability care to up to 34 residents.

Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.

The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and have telephone and television points. There are accessible bathrooms and wetrooms.

Nutritious meals are home-cooked each day and all dietary requirements can be accommodated.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Medway (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Open visiting times

Parking

  • There is parking on site.

Wickham House Reviews (37)

9.5

Wickham House has a Review Score of 9.5 (9.511) out of 10, based on 11 reviews in the last 2 years.
Over all time Wickham House has 37 reviews.

Overall Experience
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Reviewer Connection to Wickham House
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Total of 37, showing 1-20
Review from Lee M (Son of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wickham House is genuinely exceptional. No other care provision has done for my mum what Wickham House has. When the manager and deputy assessed her, they held her hand and reassured her that she would be well cared for at Wickham House. Management and the whole team have kept their word. From the manager
and deputy going in on Christmas Day to give residents gifts, displays of craft that residents make carefully displayed on the walls, beautifully presented afternoon teas from the thoughtful kitchen team, carers painting residents' nails, Easter chicks being brought in for residents to cuddle, to the regular singers and entertainment offered, the approach of the whole team is exemplary. Even when my mum has a difficult time, I am reassured that she is looked after with compassion, skill and expertise. In my experience of nearly two years, Wickham House is a care home that consistently goes above and beyond. I wholeheartedly recommend it without any reservation.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Lee for these kind words, i will share them with the team.

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Review from T S (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would NOT recommend this care home.They don't have my Fathers interest and mental health as a top priority. I have been told personally that they do not have time to check the login book and it's only there for emergencies.So they don't have time to check the login book to see who is coming and going
from the building, allowing people to visit my father who does not like or know which effecting his mental health. My father's happiness and mental health is not a top priority. If you call up on a weekend there is nobody there to answer any questions regarding my fathers health, only Monday to Friday 9 to 5. There is lack of numbers of carers on each floor as a few incidents have occurred whilst I have been visiting and no one is available!The above date is ongoing and is now July 2025.I would rate this home 0 stars but I have to choice at least 1star and that 1star is for the food.
Reply from Michelle Medway, Registered Manager at Wickham House

I am sorry you feel like this let me reassure you your father's care is a priority as is his mental health. I am available if you would like to discuss this further.

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Review from Pamela O (Wife of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I highly recommend Wickham House. My husband has been ( and still can be!) most challenging but the staff have always treated him with dignity and respect , a little humour and genuine care. Wickham is a happy home, always welcoming, well-kept, with light, airy rooms and a very pretty,
easy accessible garden. The meals are very good too! We are so grateful that my husband was accepted there.
Reply from Michelle Medway, Registered Manager at Wickham House

Many thanks for this lovely review Pam, i will feed this back to the staff.

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Review from P D (Brother of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always on hand, very friendly, and helpful. The home is always clean & airy, not too hot or cold.
My brother usually is relaxed (can be testing at times) & often falls asleep during our visits.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for this, i will ensure this is passed onto the team

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Review from J H (Friend of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with the friendliness, helpfulness and efficiency of all the staff. Always willing, whatever the problem or question.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for you kind words, your feedback will be passed on to the team.

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Review from Lorraine J (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother joined the home I have visited on many occasions, I always find the staff members and general atmosphere to be extremely welcoming. My mother is happy and content at Wickham House. The management team are beyond helpful, if there are any issues they will call to let you know immediately.
I get a strong impression they really care for the residents. My family are very grateful to the team at Wickham for making my mother's stay a happy and caring one.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Lorraine for your kind words, I will pass this on to the team.

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Review from L G (Wife of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wickham House is a happy place. My husband has settled well. All the staff are smiley and approachable. My husband is cared for well by kind, patient staff. Thank you.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for these kind words, I will be certain to pass them on to the team.

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Review from R S (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after, with as much dignity and respect shown to her. It's a pleasure to be able to visit anytime, day or night. The staff show how caring they are by always checking Mum is ok. One staff member in particular is very good with Mum, helps her express herself through activities.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for those kind words, I will pass this on to the team.

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Review from Olive S (Wife of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Wickham House a very friendly and welcoming place, and wish that my husband could stay there permanently. The staff are always kind and friendly and always make you welcome. I know my husband won't be able to stay there full time, but I hope wherever he goes, it will be as nice as Wickham.
Well
done, and best wishes to you all.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words; I will share them with the team.

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Review from D C (Wife of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit everyone seems so happy which in turn makes me happy too. Lovely staff, could not be better, always a smile.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, I will pass this on to the team.

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Review from J O (Husband of Resident) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Wickham House for 7 weeks. I am very pleased with the care she is having. Management and staff are all wonderful people.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you so much for the review, I will pass this on to the team.

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Review from C R (Cousin of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wickham House is situated in a lovely leafy setting with a garden for residents.
The staff are very kind and have been patient and helpful to my elderly cousin with dementia.
We have visited several times and on each occasion have found all staff to be supportive both to us and our relative. The
garden is a great area to have a wander and chat. Our cousin's room is light and has an en-suite shower. Wickham House is really making a difference! Thank you.
Reply from Michelle Medway, Registered Manager at Wickham House

Hello,
Thank you for those kind words, I will pass them on to the team.

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Review from Karen S (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing the manager to the staff are friendly and go above and beyond their duties. My mum was happy and relaxed. We could go and visit anytime. I wished it was nearer us (about an hour's drive) as mum wanted to stay and cried when she left.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you so much for your kind words Karen – I will pass it onto the team.
I hope mum is settled in her new home.

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Review from Anne R (Wife of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Wickham House for over ten weeks, and he seems much more settled in a care home environment since starting a new medication and getting used to the home. I visit twice a week with either family, a friend or a neighbour. All those who accompany me have been impressed
with the friendliness and care shown by all the staff in a modern and clean environment.
There is such a need for more places like this. Thank you to all the staff. You are a real blessing.
I have not been present at meal times, so cannot really judge these. I have rated them as satisfactory.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you, Anne – I will pass your lovely comments on to the team.

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Review from Ann M (Wife of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience for my husband has been one of extreme care and kindness. Wonderful and caring staff, not only for residents but their families too.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Ann, your feedback means a lot to the team and I will ensure I pass it on to the team.

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Review from C A (Friend of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at this care home are welcoming, friendly and professional. They have great patience with the residents and show understanding and empathy. Although the building is old, the staff more than makeup for this with their quality of care.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you, your feedback will be passed on to the team. I am glad your experience of Wickham House was a positive one.

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Review from Ruth B (Wife of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband is having. The staff are very good and the management is also so good.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Ruth for your kind words, I will pass them on to the team.

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Review from Chris M (Wife of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ever since my husband went to Wickham House, I have only seen kindness and respect from all the staff and management. After looking after my husband for seven years, I completely feel he is safe and cared for so well that it makes me feel at peace knowing this. I can't praise the staff enough on the
unit that my husband is in.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, I will pass these on to the team.

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Review from Peter E (Husband of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the manageress down, all the staff here always show huge amounts of care, compassion and kindness to my wife ever since she has resided there. Your staff always smile a genuine smile when I visit and are happy to answer my questions. Staff are so kind to her even when she becomes aggressive and
abusive. I constantly tell family and friends how wonderful the care is at Wickham House. I am acutely aware that to obtain high levels of staff commitment to achieve company goals requires excellent procedures together with first class management with the people skills to implement those goals to ensure total success.
Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, we are always open to feedback and ways to improve our service so please don't hesitate to let us know.
I will pass this onto the team.

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Review from C S (Daughter-in-law of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was in the home and we as a family were very pleased with the care he received, right up to when he died.
The staff were brilliant and the level of communication was excellent.
We all had a good experience which made everything easier at a very difficult time.
I would have no hesitation
in recommending this home.
Reply from Michelle Medway, registered manager at Wickham House

We as a team are very sorry for your loss.
Your feedback is very important to us, and I will pass it on to the team

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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Wickham House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.511 for Wickham House is calculated as follows: ( (102 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 131 Ratings = 4.511
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wickham House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 12 Sep 2025

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Michelle

Michelle Medway

Job Title: Registered Manager Joined: 2018

Hello, my name is Michelle, and I am the manager here at Wickham House.
I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care, with a particular passion for nurse-led Discharges and end-of-life care..
I am always on hand to support the needs of the residents and staff.

Joanna

Joanna Lummis

Job Title: Deputy Manager Joined: 2021

I have worked in care for several years, and I worked my way from a carer to my current position as a Deputy manager.
I am very passionate about the care I give and the staff i support.

Janet

Janet Debenham

Job Title: Head of Care Joined: 2021

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of Care.


I enjoy ensuring the people I care for receive person-centred care and have meaningful well-being.

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Shauni Woolnough

Job Title: Administrator Joined: 2025

Shauni is front of house, and looks after the residents' monies and takes care of any enquiries, etc.

Frequently Asked Questions about Wickham House

What types of Care is Wickham House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wickham House have?

There are 34 Single Rooms.

What are the Facilities & Services at Wickham House?

Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wickham House to the centre of Woodbridge?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham House to verify any information. View our terms and conditions. Wickham House has an Enhanced Service - more info.