Care Homes Owned by Cathena Healthcare Ltd

From the moment my dad arrived, he was treated with love, care and respect. His best interests were at the heart of every decision that was made, and we always knew he was in the safest and kindest hands. During the last few weeks of his life, we spent every day by his bedside. Everyone-from the management team and front desk staff to the carers, cleaners and even the residents-made us feel welcome, loved and supported during one of the most difficult times of our lives. We laughed together, cried together, shared stories, found comfort in one another, and were never without a cup of tea or something to eat. I will be forever grateful to have met such incredible people. I couldn't have wished for a more compassionate place for my dad to spend his final days. The kindness, dignity and respect shown to him, and to our whole family, will never be forgotten. From the bottom of our hearts, thank you for everything you did.

Thank you Chantry House

My aunt has been at Chantry House for 3 years now. When she first arrived she was very distressed and her behaviour as a result of her mental health needs was very challenging. The staff at Chantry House have been consistently patient and kind, seeking to understand her and she is much calmer now. It is very reassuring to know that she is well cared for and the home has a very warm and positive atmosphere. There have been some lovely birthday celebrations recently for residents and my aunt has enjoyed the music activities.

I would without hesitation recommend the home.

We are extremely happy with the care our dad receives. The staff are always kind, friendly, compassionate and treat him with genuine respect and dignity. They go above and beyond to make sure he is comfortable, safe and well looked after, and nothing ever seems too much trouble. Communication with the family is excellent, and it's reassuring to know he is in such caring hands. We can't thank the team enough for everything they do and would highly recommend this care home to anyone looking for outstanding care.

I can't fault the home at all, they keep me informed and update of everything that is happening with my mum.

My Dad is in wickham house, and I couldn't be happier with the amount of care, love and support that he receives. The staff are all so welcoming and supportive, they feel like family. They are open and honest and care deeply for my dad and his family and are especially supportive to my mum. His care needs are taken care of at a high standard, he has a variety of good food and plenty of drink. We will be forever grateful to everyone at wickham house.

We have found this home brilliant. They go over and above with the care that they give our dad, in hospitality and cleanliness, hygiene is very good, and care is very good. The meals are very good, all home cooked, we have visited other homes and there is always a smell of urine but at Quenby there isn't any smells, just clean smells. We have worked in care, so know the ins and outs.

I cannot thank the team enough for the care, patience, understanding and dedication shown to my Uncle. Communication between home & myself is excellent, the team listens to any worries, give reassurance and go above and beyond. Nothing is to much. Thank you, since my uncle arrived I can sleep at night knowing he is safe and looked after.

Mum came to stay with you after her existing care home could no longer meet her needs. Following this stressful time, your welcome was warm and reassuring. All of the staff we met were friendly and helpful, and the number of staff members to residents really made a difference. Her stay with you has made a huge difference, and her mental state has improved considerably. We are most grateful for all of your help and support.

A big thank you to everyone at Wickham House who made my mums last few months comfortable and settled.

My wife suffers from Alzheimer's and is very difficult to manage. After a disastrous 13-day stay at a previous Care Home she moved to Chantry House in Saxmundham, where she is being looked after with exceptional love and care. Despite her difficulties the Care Home has taken all this in their stride from the Manager down to the cleaners there has been nothing but kindness and understanding shown towards her. Although I find it difficult to come to terms with her developing Alzheimer's, I know that she is in an excellent setting where her complex needs can be met. I can not praise the staff enough for how they gentle manage her needs, they are not flustered by her aggressive moods, nor when she is agitated, they take it all in their stride. Thank you so much for all that you do, I am internally grateful to you for your kindness and compassion you have shown and continue to show towards my wife. Your Home thoroughly warrants a five star rating.

The staff at Wickham House are what makes this place so special. They are friendly, professional and kind. The care on offer here is of an exceptionally high standard.

The staff are very patient and caring, particularly when dealing with some very challenging residents. I especially like the ready access to a sheltered garden. Being able to experience fresh air, I believe, is very important.

Thank you for all your hard work.

My husband can really be challenging at times, but staff and carers including the nurses know his needs very well. I can honestly say that I am more than happy for him to be in there care with no issues at all. He's been there 3 years now and he seems to be settled most of the time, but he does have his moments which is only to be expected.

Have no complaints at all for the care that my sister receives. I only have praise for the carers and the staff here.

My sister has lived at Chantry House since March 2025. My brother and two other sisters have no complaints. The staff and management are always welcoming and friendly. Our sister seems happy and contented, clean and well dressed.

Wickham House is genuinely exceptional. No other care provision has done for my mum what Wickham House has. When the manager and deputy assessed her, they held her hand and reassured her that she would be well cared for at Wickham House. Management and the whole team have kept their word. From the manager and deputy going in on Christmas Day to give residents gifts, displays of craft that residents make carefully displayed on the walls, beautifully presented afternoon teas from the thoughtful kitchen team, carers painting residents' nails, Easter chicks being brought in for residents to cuddle, to the regular singers and entertainment offered, the approach of the whole team is exemplary. Even when my mum has a difficult time, I am reassured that she is looked after with compassion, skill and expertise. In my experience of nearly two years, Wickham House is a care home that consistently goes above and beyond. I wholeheartedly recommend it without any reservation.

I would NOT recommend this care home.They don't have my Fathers interest and mental health as a top priority. I have been told personally that they do not have time to check the login book and it's only there for emergencies.So they don't have time to check the login book to see who is coming and going from the building, allowing people to visit my father who does not like or know which effecting his mental health. My father's happiness and mental health is not a top priority. If you call up on a weekend there is nobody there to answer any questions regarding my fathers health, only Monday to Friday 9 to 5. There is lack of numbers of carers on each floor as a few incidents have occurred whilst I have been visiting and no one is available!The above date is ongoing and is now July 2025.I would rate this home 0 stars but I have to choice at least 1star and that 1star is for the food.