Cathena Healthcare Ltd in Suffolk | 3 Care Homes

Review of
Wickham House
from Lee M (Son of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Wickham House is genuinely exceptional. No other care provision has done for my mum what Wickham House has. When the manager and deputy assessed her, they held her hand and reassured her that she would be well cared for at Wickham House. Management and the whole team have kept their word. From the manager

and deputy going in on Christmas Day to give residents gifts, displays of craft that residents make carefully displayed on the walls, beautifully presented afternoon teas from the thoughtful kitchen team, carers painting residents' nails, Easter chicks being brought in for residents to cuddle, to the regular singers and entertainment offered, the approach of the whole team is exemplary. Even when my mum has a difficult time, I am reassured that she is looked after with compassion, skill and expertise. In my experience of nearly two years, Wickham House is a care home that consistently goes above and beyond. I wholeheartedly recommend it without any reservation.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Lee for these kind words, i will share them with the team.

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Review of
Wickham House
from T S (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

I would NOT recommend this care home.They don't have my Fathers interest and mental health as a top priority. I have been told personally that they do not have time to check the login book and it's only there for emergencies.So they don't have time to check the login book to see who is coming and going

from the building, allowing people to visit my father who does not like or know which effecting his mental health. My father's happiness and mental health is not a top priority. If you call up on a weekend there is nobody there to answer any questions regarding my fathers health, only Monday to Friday 9 to 5. There is lack of numbers of carers on each floor as a few incidents have occurred whilst I have been visiting and no one is available!The above date is ongoing and is now July 2025.I would rate this home 0 stars but I have to choice at least 1star and that 1star is for the food.

Reply from Michelle Medway, Registered Manager at Wickham House

I am sorry you feel like this let me reassure you your father's care is a priority as is his mental health. I am available if you would like to discuss this further.

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Review of
Wickham House
from Pamela O (Wife of Resident) published on 5 June 2025 Submitted via Website • Report

Overall Experience

My family and I highly recommend Wickham House. My husband has been ( and still can be!) most challenging but the staff have always treated him with dignity and respect , a little humour and genuine care. Wickham is a happy home, always welcoming, well-kept, with light, airy rooms and a very pretty,

easy accessible garden. The meals are very good too! We are so grateful that my husband was accepted there.

Reply from Michelle Medway, Registered Manager at Wickham House

Many thanks for this lovely review Pam, i will feed this back to the staff.

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Review of
Wickham House
from P D (Brother of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

Staff are always on hand, very friendly, and helpful. The home is always clean & airy, not too hot or cold.
My brother usually is relaxed (can be testing at times) & often falls asleep during our visits.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for this, i will ensure this is passed onto the team

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Review of
Wickham House
from J H (Friend of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

I have been impressed with the friendliness, helpfulness and efficiency of all the staff. Always willing, whatever the problem or question.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for you kind words, your feedback will be passed on to the team.

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Review of
Wickham House
from Lorraine J (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report

Overall Experience

Since my mother joined the home I have visited on many occasions, I always find the staff members and general atmosphere to be extremely welcoming. My mother is happy and content at Wickham House. The management team are beyond helpful, if there are any issues they will call to let you know immediately.

I get a strong impression they really care for the residents. My family are very grateful to the team at Wickham for making my mother's stay a happy and caring one.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Lorraine for your kind words, I will pass this on to the team.

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Review of
Oakwood House
from Dawn B (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report

Overall Experience

I have found the staff at Oakwood very polite and helpful. I can see that the nurses and the domestic staff are very caring to the residents in general. Mum's room is clean and tidy. Mum's room is always very clean and her clothes are her own not muddled up as I have known in other residences. The new

gardener is amazing and is making the home look very well presented. It's lovely to see this. I am aware of lots of activities for my mum. Sadly Mum has been in bed on one occasion in the morning. It was a shame she was not got up for this as she does like to be involved.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you very much for this positive feedback. I will ensure Mum is involved in all the activities unless she is physically unwell at the time.

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Review of
Oakwood House
from Sally T (Sister of Resident) published on 16 October 2024 Submitted via Website • Report

Overall Experience

As a family, we are very grateful to the staff at Oakwood House for their kind support for my brother who has complex mental and physical needs.
It's a relief to know that he is in a safe place and being cared for by supportive and caring staff.
They have even given him daily tasks and interests by

purchasing tropical fish and budgerigars for my brother to assist with looking after and he was able to help with the setting up and then managing of the tank etc. This has given him purpose and has helped boost his feeling of self worth.
He often tells us of crafts and other entertainment he has been involved with the members of staff and they do their best to keep him occupied.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you very much for this wonderful feedback. Your brother is a wonderful asset to our home.

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Review of
Oakwood House
from M C (Wife of Resident) published on 4 October 2024 Submitted via Website • Report

Overall Experience

My husband has been a resident of Oakwood House for nearly four years now. Where have those years gone as Oakwood just feels like our extended home. The management and staff are all so thoughtful and caring. They have patience and spend time with all the residents in their care, however complex needs

are. The activities team work wonders in providing a variety of special days which residents, their families and staff all take part in and enjoy. The garden has improved with a regular gardener who keeps it looking nice for all to enjoy. Oakwood is a happy, caring respectful environment for residents, their family and friends. Words can't express how grateful we are personally and would strongly recommend Oakwood to anyone who has a relative who needs specialist care that the home provides.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you very much for the wonderful review. Integration of residents' families is very important to us and the residents. We always aim for a homely environment where both residents and their relatives feel comfortable and inclusive

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Review of
Oakwood House
from F R (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report

Overall Experience

My father required nursing home care. The Management did everything they could to support a good transition for him. He has received first class care and attention from the nurses, carers and all auxiliary staff working in the nursing home. Our mum also required nursing care, and fortunately, a room

vacancy at Oakwood House meant she was able to be in the same nursing home, close to our dad. The atmosphere in the nursing home is friendly, caring, patient and supportive. Events and activities are planned and enjoyed by residents and their visitors too. My siblings and I, have been delighted to see how well our parents have been cared for, when we visited Oakwood House. I don't live locally and am pleased the communication with the staff at Oakwood House has been excellent when I call (or visit) to get updates on my parents.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you so much for this lovely review. Both your Mum and Dad were a pleasure to care for.

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Review of
Wickham House
from L G (Wife of Resident) published on 30 September 2024 Submitted via Postal Card • Report

Overall Experience

Wickham House is a happy place. My husband has settled well. All the staff are smiley and approachable. My husband is cared for well by kind, patient staff. Thank you.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for these kind words, I will be certain to pass them on to the team.

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Review of
Oakwood House
from Pauline D (Sister-in-law of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

I cannot praise Oakwood House enough. Every member of the staff have welcomed my brother-in-law into the home. Nothing is too much trouble for them and everything is done with a smile. The food served is outstanding and he has gained weight already which he needed. The bedrooms are spacious with ensuite

shower and furnished well. The lounges are bright, spacious and have a welcome decor. The gardens are well tended - my brother-in-law loves to be outside in the fresh air. The staff always welcome me whenever I visit. We are so lucky to have found a home where he is safe, happy and well cared for.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Wow what a wonderful review to read. Thank you so much for putting the time and effort in to writing this review for us. To know we are getting it right and making positive changes to people's lives is the best feeling. Thank you.

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Review of
Oakwood House
from J S (Son of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

Currently, I feel a great sense of relief when I visit my father in Oakwood House. After only a few visits I can see he is being well cared for, but also looked after in a way that gives him some sense of existence and safeguarding. Compared to a home that we had to 'rescue' him from the whole set-up

at Oakwood seems calm and dignified. From my very first visit, I found the overall vibe to be friendly and welcoming, from all the staff members.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you so much for this wonderful review. To know that you are now happy with the care that your father is getting from Oakwood means a lot to us and is exactly what we aim to achieve.

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Review of
Oakwood House
from P P (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Oakwood House for just over three weeks. Since our initial contact a few months ago, to now, we have been extremely impressed with Oakwood House. All the staff have been so kind and welcoming to my father, and to us all as a family. There is a strong sense of community

within Oakwood House. My father has settled in very well there, the staff have gone above and beyond to ensure that all his complex needs are being met, and continue to do so as his condition sadly deteriorates. Having been cared for at home for several years, it was a heartbreaking decision for my father to be moved into a care home. So it is huge comfort to us as a family to see him being cared for so well at Oakwood House. Thank you.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you so much for this very lovely review. In such a short time your father and family have become a wonderful part of our home. He is an absolute pleaser to care for.

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Review of
Oakwood House
from J A (Power of Attorney of Resident) published on 24 September 2024 Submitted via Website • Report

Overall Experience

She always appears content and well cared for. She still enjoys her meals and treats and always has enough. The staff all seem to have a good relationship with her, as she does with them. The home itself is clean and well-maintained.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you for taking the time to write this very valued review.

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Review of
Oakwood House
from Elizabeth A (Wife of Resident) published on 23 September 2024 Submitted via Website • Report

Overall Experience

The first time I visited Oakwood House, before my husband moved in, I was aware of an atmosphere of calm, kindness, and care. I wasn't mistaken, my husband is in the best place for his complex needs. As a retired nurse, I may have greater insight into my husband's care needs but I've never felt any

concern. Thank you, Oakwood for all you do.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you so much for your heartfelt review. Receiving a review like this from a professional who understands our challenges means a lot to us.

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Review of
Oakwood House
from E F (Sister of Resident) published on 23 September 2024 Submitted via Website • Report

Overall Experience

My sister moved from another care home that was not meeting her needs at all and now has the good fortune to be cared for by Oakwood House. She is very much happier and is enjoying engaging with fellow residents. It is evident that staff are always encouraging her to become increasingly independent

and even though she is reluctant the staff have a positive attitude toward her. I have felt included in the identification of her care needs and desires, I have always felt welcome and the home has a warm and welcoming atmosphere. I would have no hesitation in recommending this home, as a safe and dignified place for meeting a resident's needs.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you very much for this positive review. Your sister has settled in so quickly and brings us lots of laughter. She is a pleasure to care for. Thank you.

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Review of
Oakwood House
from Sharon and Maureen B (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report

Overall Experience

My dad is happy in the care home we enjoy going to visit him. Dad is settled after being there for nearly 12 years. I love to see the other residents and love talking to them, overall it's a good home.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you for your positive review. We really appreciate your feedback.

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Review of
Oakwood House
from H R (Sister of Resident) published on 20 September 2024 Submitted via Website • Report

Overall Experience

My younger brother has been in Oakwood since 2022 and it was so difficult coming to the decision for him to go to a care facility. However, my concerns and guilt were unfounded as he has settled in really well and is happy in his environment. The carers all love him and treat him like family, and his

well-being is priority to them. The staff stay in touch with me which helps as he is not close by anymore, and it's so hard not to be able to just pop in, so knowing he is well cared for and the fact they message me about him helps a lot.
Apart from the fact that he is no longer around the corner to me, I can now relax knowing that he is happy and thriving as much as he can be.
I am really happy with the relationship I have with Oakwood and would be reluctant now to have him move away from there.

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you so much for this heartfelt review. We fully understand how difficult the decision was for you to make and now you have both become a massive part of our bigger family. Your brother brings us much pleasure to care for and we would not be without him, or you!

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Review of
Oakwood House
from Mel L (Sister of Resident) published on 20 September 2024 Submitted via Website • Report

Overall Experience

The entire team at Oakwood have welcomed my sister into what feels like their home.
They are very attentive and caring in every way. They also meet and greet her visitors with the same kindness.
The facilities are very clean, spacious and welcoming.
My sister is very lucky to be in their care.
Thank

you!

Reply from Michala Hartley-Brown, Manager at Oakwood House

Thank you very much for this lovely feedback. Your sister is a pleasure to care for and makes us laugh daily. She has very quickly become a part of our family and we enjoy visits from her very supportive and wonderful sisters.

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Care Homes Owned by Cathena Healthcare Ltd in Suffolk

Cathena Healthcare Ltd Locations in Suffolk (3)

Cathena Healthcare Ltd Reviews in Suffolk (79)

Wickham House

Wickham House

Wickham House

Wickham House

Wickham House

Wickham House

Oakwood House

Oakwood House

Oakwood House

Oakwood House

Wickham House

Oakwood House

Oakwood House

Oakwood House

Oakwood House

Oakwood House

Oakwood House

Oakwood House

Oakwood House

Oakwood House

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