






Chantry House is a specialist nursing care facility located in Saxmundham.
The home provides care and support to residents living with a nursing need, dementia, challenging behaviour and mental health needs.
Their staff provide a friendly and welcoming care service in a comfortable and safe living environment.
Staff support all residents with their individual needs, helping them to remain independent, combining one-to-one support with regular activities and experiences.
Care Provided by Chantry House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chantry House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cathena Healthcare Ltd
- Private Owned
Person in charge
- Catherine Kelly(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (24)
Visiting
- Open visiting
Parking
- Parking onsite
Chantry House Reviews (25)
Chantry House has a Review Score of 9.5 (9.470) out of 10, based on 10 reviews in the last 2 years.
Over all time Chantry House has 25 reviews.
Thank you Chantry House
My aunt has been at Chantry House for 3 years now. When she first arrived she was very distressed and her behaviour as a result of her mental health needs was very challenging. The staff at Chantry House have been consistently patient and kind, seeking to understand her and she is much calmer now. It is very reassuring to know that she is well cared for and the home has a very warm and positive atmosphere. There have been some lovely birthday celebrations recently for residents and my aunt has enjoyed the music activities.
We are extremely happy with the care our dad receives. The staff are always kind, friendly, compassionate and treat him with genuine respect and dignity. They go above and beyond to make sure he is comfortable, safe and well looked after, and nothing ever seems too much trouble. Communication with the family is excellent, and it's reassuring to know he is in such caring hands. We can't thank the team enough for everything they do and would highly recommend this care home to anyone looking for outstanding care.
I can't fault the home at all, they keep me informed and update of everything that is happening with my mum.
I cannot thank the team enough for the care, patience, understanding and dedication shown to my Uncle. Communication between home & myself is excellent, the team listens to any worries, give reassurance and go above and beyond. Nothing is to much. Thank you, since my uncle arrived I can sleep at night knowing he is safe and looked after.
My wife suffers from Alzheimer's and is very difficult to manage. After a disastrous 13-day stay at a previous Care Home she moved to Chantry House in Saxmundham, where she is being looked after with exceptional love and care. Despite her difficulties the Care Home has taken all this in their stride from the Manager down to the cleaners there has been nothing but kindness and understanding shown towards her. Although I find it difficult to come to terms with her developing Alzheimer's, I know that she is in an excellent setting where her complex needs can be met. I can not praise the staff enough for how they gentle manage her needs, they are not flustered by her aggressive moods, nor when she is agitated, they take it all in their stride. Thank you so much for all that you do, I am internally grateful to you for your kindness and compassion you have shown and continue to show towards my wife. Your Home thoroughly warrants a five star rating.
It's genuine and can tell from management level to carer's to cleaning staff nothing is to much trouble.
Thank you for all your hard work.
My husband can really be challenging at times, but staff and carers including the nurses know his needs very well. I can honestly say that I am more than happy for him to be in there care with no issues at all. He's been there 3 years now and he seems to be settled most of the time, but he does have his moments which is only to be expected.
Have no complaints at all for the care that my sister receives. I only have praise for the carers and the staff here.
My sister has lived at Chantry House since March 2025. My brother and two other sisters have no complaints. The staff and management are always welcoming and friendly. Our sister seems happy and contented, clean and well dressed.
I have found the staff very kind, caring, polite and helpful. My husband is very well looked after.
Everything was clean. Staff were kind. Showed consideration to patient and visitors too.
During her stay at the care home, we were really impressed by both the care staff and the management team. Everybody was very professional and extremely helpful and caring to my Mother and to the family and their communication was excellent. It is never easy to see a loved one decline and then pass away but the approach of the Chantry House team made the process much less painful and stressful. We would recommend this facility to anyone looking for care facilities.
Our mother with Alzheimer's has been at Chantry House since June 2023 and we cannot rate it highly enough. The whole atmosphere is welcoming, homely, and relaxing, and staff are always on hand to ensure everyone is being looked after safely and respectfully. The management are very hands-on, know all their residents, and are very supportive of their staff. Previous homes viewed our mother as too challenging and she deteriorated rapidly at her last home. At Chantry this is not at all the case as she is being looked after by such caring, experienced people who treat her with the upmost respect and care: she is so much happier and everything about her life is so much better. Every time we visit we see plenty of staff engaging with the residents who are being allowed to live their lives as fully and independently as they can. Thank you.
My dad went into Chantry House on the 3rd of February 2023. He was very unwell due to cancer and his needs. I cannot thank all the staff so much for the utmost care and attention given to my dad and more to make him as comfortable as possible. I was kept informed at all times and was never too much trouble to talk on the telephone about his progress at all times. When visiting my dad, again nothing was too much trouble and knew full well that he was in good hands at all times, which made me more at ease. I recommend the staff and facilities of Chanrty House highly.
Firstly, please accept my sincere condolences for your loss and thank you for taking the time to write this review and for your kind words. As you say, we only cared for your dad for a short while whilst he was on his end-of-life journey, but it was an absolute privilege to do so. We strongly...
Initially, the move was very challenging in respect to provisions that I had expected to accommodate my father and communication difficulties due to Covid restrictions but this was handled effectively, efficiently and sensitively by staff within the home and my father soon settled and issues were resolved.
Interactions that I have witnessed between my father and staff have been very good. My father's health, physical and social needs are being addressed and met in accordance with his wishes, interests and abilities. Management is always very understanding and supportive. It’s a pleasure visiting my father, as his well-being has greatly improved through a difficult transition which wouldn’t have been possible without the support and understanding of staff who now attend and assist his 24-hour care.
Thank you Sarah for your feedback, it is so lovely to hear what we are doing well and what we have learnt from Dad's emergency placement, we certainly did get there by working together and I am glad that we have now settled into a good routine with Dad meeting his needs. Staff are continuing to...
Our dad has lived at Chantry House Care Home for over three years, the care he receives is excellent. As a family, we know Dad can be challenging due to his dementia which along with other conditions is progressive. Despite the challenges, the staff continue to look after him and clearly have his best interests at heart. They are kind, caring and treat him with dignity. It's lovely to see the interaction when we visit. Nothing is too much trouble and any health issues he has are dealt with proactively with appointments being made etc. and alternative ways of making him comfortable explored. The communication between us and the home is really good, we feel informed and included. We honestly can't thank the Chantry team enough for all they do for our dad.
Thank you J M so much for your kind words, I will share this with the team. I agree that my staff are amazing at caring for our residents and indeed always do have the bests interests of your loved ones at heart. I am immensely proud of them and the work we do here at Chantry to support residents...
nurses identify his needs and notice quickly if he seems unwell. Staff are kind and gentle with the residents. They arranged a party for our 50th wedding anniversary which all the other residents could join in.
Thank you so much for your feedback, I will share this with the team, your comments are very valuable to us and it is our pleasure to see that we have helped with your Husband's anxiety and he is now very much part of our "Chantry family".
The new manager's way of management and her changes that have been made is an absolute fresh breath through the whole home and has made all the residents' lives so much brighter and I know that my mum's care under the new manager and her staff was the best that could be.
Thank you very much for your positive and heartwarming comments, I will feed this back to the team. It was an honour and a pleasure to care for your mother and her legacy will live on here at Chantry House, I am glad that you feel I have brought positivity to the home, this is only...
Always answer my queries, the phone, and nothing ever too much trouble for any of the staff. Feel reassured Mum is in a caring home.
Hi Lynne, thank you so much for your feedback it is really appreciated and will be passed onto the staff – it is our pleasure to care for your Mum, and we are always grateful to know what we do well and what we can improve on to ensure we get things right for our residents in a person-centred manner.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Chantry House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chantry House.
Accreditations
There are no accreditations posted yet for Chantry House.
Meet the Team (1)

Managing the entire operations of the Chantry House
Frequently Asked Questions about Chantry House
What types of Care is Chantry House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chantry House have?
There are 24 Single Rooms.
What are the Facilities & Services at Chantry House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chantry House to the centre of Saxmundham?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
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