






Chantry House is a specialist nursing care facility located in Saxmundham.
The home provides care and support to residents living with a nursing need, dementia, challenging behaviour and mental health needs.
Their staff provide a friendly and welcoming care service in a comfortable and safe living environment.
Staff support all residents with their individual needs, helping them to remain independent, combining one-to-one support with regular activities and experiences.
Care Provided by Chantry House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chantry House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cathena Healthcare Ltd
- Private Owned
Person in charge
- Catherine Kelly (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (24)
Visiting
- Open visiting
Parking
- Parking onsite
Chantry House Reviews (27)
Chantry House has a Review Score of 9.5 (9.525) out of 10, based on 12 reviews in the last 2 years.
Over all time Chantry House has 27 reviews.
It's impossible to know what happens in care homes when you are not around. On the face of initial inspections,with friendly chat, refreshments, and smart furniture all seems great, but 'reality often dawns after you have taken the bait. With Chantry House you need have no worries and should...
It's impossible to know what happens in care homes when you are not around. On the face of initial inspections,with friendly chat, refreshments, and smart furniture all seems great, but 'reality often dawns after you have taken the bait. With Chantry House you need have no worries and should consider yourself lucky to have any opportunity to place your loved ones here. My partner has Alzheimer's and we had 2 simply dreadful and unspeakable experiences elsewhere locally. They literally drove both of us to the brink of despair and anger. At Chantry our faith in the system has been totally restored and my partner is now smiling and happy again, knowing that without exception, the staff are genuine carers and the management team of the highest order.. Any request is actioned, not just promised, there are always plenty of staff and a family atmosphere with fellow patients who actually become friends. Return home to relax, knowing your nearest and dearest is in very good hands.
My wife, who has Alzheimer's, has been cared for, one to one, by a team of dedicated carers at Chantry House Care Home since she took up residency there at the end of January of this year (2026). Their approach to her wellbeing has been superb, displaying dedication, compassion and always with a...
My wife, who has Alzheimer's, has been cared for, one to one, by a team of dedicated carers at Chantry House Care Home since she took up residency there at the end of January of this year (2026). Their approach to her wellbeing has been superb, displaying dedication, compassion and always with a smile in their faces. The management, carers, kitchen staff and cleaners along with the resident nurses have treated my wife and other residents as individuals who all have different needs. As they got to understand my wife's personality, they have become even more proficient in managing her care and have not faltered, ensuring that she lives as normal life as possible, despite her Alzheimer's. Their communication to me has always been open and honest right from the start, nothing has been hidden away, and I feel I can have a meaningful conversation as to the wellbeing of my wife. The Home should be proud of the way they operate, they REALLY care with the uppermost compassion.
We are confident that Hazel is being care for very well.
On our visits we can see that all the residents are being treated with dignity and respect.
We are confident that Hazel is being care for very well.
On our visits we can see that all the residents are being treated with dignity and respect.
This is a care home of note. They deserve a 5 Star award. I never have to worry about my hubby. The care is excellent. Aftrr 2 other care homes this is the best. Whenever I go to bisit he is clean, well fed and happy. I get contacted on a regular basis. They are so kind and compassionate....
Thank you Chantry House
My aunt has been at Chantry House for 3 years now. When she first arrived she was very distressed and her behaviour as a result of her mental health needs was very challenging. The staff at Chantry House have been consistently patient and kind, seeking to understand her and she is much calmer now....
My aunt has been at Chantry House for 3 years now. When she first arrived she was very distressed and her behaviour as a result of her mental health needs was very challenging. The staff at Chantry House have been consistently patient and kind, seeking to understand her and she is much calmer now. It is very reassuring to know that she is well cared for and the home has a very warm and positive atmosphere. There have been some lovely birthday celebrations recently for residents and my aunt has enjoyed the music activities.
We are extremely happy with the care our dad receives. The staff are always kind, friendly, compassionate and treat him with genuine respect and dignity. They go above and beyond to make sure he is comfortable, safe and well looked after, and nothing ever seems too much trouble. Communication with...
We are extremely happy with the care our dad receives. The staff are always kind, friendly, compassionate and treat him with genuine respect and dignity. They go above and beyond to make sure he is comfortable, safe and well looked after, and nothing ever seems too much trouble. Communication with the family is excellent, and it's reassuring to know he is in such caring hands. We can't thank the team enough for everything they do and would highly recommend this care home to anyone looking for outstanding care.
My mother has been here for 3 years now and the care she has received from day one has been excellent. Her care needs have changed a lot since arriving here, she was very vocal, always walking but her mobility is not very good now and she's not vocal hardly at all now. Before arriving at Chantry...
I can't fault the home at all, they keep me informed and update of everything that is happening with my mum.
I cannot thank the team enough for the care, patience, understanding and dedication shown to my Uncle. Communication between home & myself is excellent, the team listens to any worries, give reassurance and go above and beyond. Nothing is to much. Thank you, since my uncle arrived I can sleep at...
I cannot thank the team enough for the care, patience, understanding and dedication shown to my Uncle. Communication between home & myself is excellent, the team listens to any worries, give reassurance and go above and beyond. Nothing is to much. Thank you, since my uncle arrived I can sleep at night knowing he is safe and looked after.
It's genuine and can tell from management level to carer's to cleaning staff nothing is to much trouble.
Thank you for all your hard work.
It's genuine and can tell from management level to carer's to cleaning staff nothing is to much trouble.
Thank you for all your hard work.
My husband can really be challenging at times, but staff and carers including the nurses know his needs very well. I can honestly say that I am more than happy for him to be in there care with no issues at all. He's been there 3 years now and he seems to be settled most of the time, but he does...
My husband can really be challenging at times, but staff and carers including the nurses know his needs very well. I can honestly say that I am more than happy for him to be in there care with no issues at all. He's been there 3 years now and he seems to be settled most of the time, but he does have his moments which is only to be expected.
Have no complaints at all for the care that my sister receives. I only have praise for the carers and the staff here.
Have no complaints at all for the care that my sister receives. I only have praise for the carers and the staff here.
My sister has lived at Chantry House since March 2025. My brother and two other sisters have no complaints. The staff and management are always welcoming and friendly. Our sister seems happy and contented, clean and well dressed.
My sister has lived at Chantry House since March 2025. My brother and two other sisters have no complaints. The staff and management are always welcoming and friendly. Our sister seems happy and contented, clean and well dressed.
I have found the staff very kind, caring, polite and helpful. My husband is very well looked after.
I have found the staff very kind, caring, polite and helpful. My husband is very well looked after.
Everything was clean. Staff were kind. Showed consideration to patient and visitors too.
Everything was clean. Staff were kind. Showed consideration to patient and visitors too.
During her stay at the care home, we were really impressed by both the care staff and the management team. Everybody was very professional and extremely helpful and caring to my Mother and to the family and...
During her stay at the care home, we were really impressed by both the care staff and the management team. Everybody was very professional and extremely helpful and caring to my Mother and to the family and their communication was excellent. It is never easy to see a loved one decline and then pass away but the approach of the Chantry House team made the process much less painful and stressful. We would recommend this facility to anyone looking for care facilities.
Our mother with Alzheimer's has been at Chantry House since June 2023 and we cannot rate it highly enough. The whole atmosphere is welcoming, homely, and relaxing, and staff are always on hand to ensure everyone is being looked after safely and respectfully. The management are very hands-on, know...
Our mother with Alzheimer's has been at Chantry House since June 2023 and we cannot rate it highly enough. The whole atmosphere is welcoming, homely, and relaxing, and staff are always on hand to ensure everyone is being looked after safely and respectfully. The management are very hands-on, know all their residents, and are very supportive of their staff. Previous homes viewed our mother as too challenging and she deteriorated rapidly at her last home. At Chantry this is not at all the case as she is being looked after by such caring, experienced people who treat her with the upmost respect and care: she is so much happier and everything about her life is so much better. Every time we visit we see plenty of staff engaging with the residents who are being allowed to live their lives as fully and independently as they can. Thank you.
My dad went into Chantry House on the 3rd of February 2023. He was very unwell due to cancer and his needs. I cannot thank all the staff so much for the utmost care and attention given to my dad and more to make him as comfortable as possible. I was kept informed at all times and was never too much...
My dad went into Chantry House on the 3rd of February 2023. He was very unwell due to cancer and his needs. I cannot thank all the staff so much for the utmost care and attention given to my dad and more to make him as comfortable as possible. I was kept informed at all times and was never too much trouble to talk on the telephone about his progress at all times. When visiting my dad, again nothing was too much trouble and knew full well that he was in good hands at all times, which made me more at ease. I recommend the staff and facilities of Chanrty House highly.
Firstly, please accept my sincere condolences for your loss and thank you for taking the time to write this review and for your kind words. As you say, we only cared for your dad for a short while whilst he was on his end-of-life journey, but it was an absolute privilege to do so. We strongly...
Firstly, please accept my sincere condolences for your loss and thank you for taking the time to write this review and for your kind words. As you say, we only cared for your dad for a short while whilst he was on his end-of-life journey, but it was an absolute privilege to do so. We strongly believe that a "good death" is very important, and we are so glad that we were able to support you and your father on that journey ensuring that he was comfortable and able to spend his last days with us receiving dignified care in a calm environment. I will pass this feedback on to my staff. We will add Dad's name to our "vine of life", and his legacy will live on forever here at Chantry House.
Initially, the move was very challenging in respect to provisions that I had expected to accommodate my father and communication...
Initially, the move was very challenging in respect to provisions that I had expected to accommodate my father and communication difficulties due to Covid restrictions but this was handled effectively, efficiently and sensitively by staff within the home and my father soon settled and issues were resolved.
Interactions that I have witnessed between my father and staff have been very good. My father's health, physical and social needs are being addressed and met in accordance with his wishes, interests and abilities. Management is always very understanding and supportive. It’s a pleasure visiting my father, as his well-being has greatly improved through a difficult transition which wouldn’t have been possible without the support and understanding of staff who now attend and assist his 24-hour care.
Thank you Sarah for your feedback, it is so lovely to hear what we are doing well and what we have learnt from Dad's emergency placement, we certainly did get there by working together and I am glad that we have now settled into a good routine with Dad meeting his needs. Staff are continuing to...
Thank you Sarah for your feedback, it is so lovely to hear what we are doing well and what we have learnt from Dad's emergency placement, we certainly did get there by working together and I am glad that we have now settled into a good routine with Dad meeting his needs. Staff are continuing to learn from Dad and we are continually shaping his care to suit his needs. Dad is becoming part of our Chantry "family" it is a pleasure to see him spending more time in the communal areas and engaging with us all. I will pass your feedback on to the team.
Our dad has lived at Chantry House Care Home for over three years, the care he receives is excellent. As a family, we know Dad can be challenging due to his dementia which along with other conditions is progressive. Despite the challenges, the staff continue to look after him and clearly have his...
Our dad has lived at Chantry House Care Home for over three years, the care he receives is excellent. As a family, we know Dad can be challenging due to his dementia which along with other conditions is progressive. Despite the challenges, the staff continue to look after him and clearly have his best interests at heart. They are kind, caring and treat him with dignity. It's lovely to see the interaction when we visit. Nothing is too much trouble and any health issues he has are dealt with proactively with appointments being made etc. and alternative ways of making him comfortable explored. The communication between us and the home is really good, we feel informed and included. We honestly can't thank the Chantry team enough for all they do for our dad.
Thank you J M so much for your kind words, I will share this with the team. I agree that my staff are amazing at caring for our residents and indeed always do have the bests interests of your loved ones at heart. I am immensely proud of them and the work we do here at Chantry to support residents...
Thank you J M so much for your kind words, I will share this with the team. I agree that my staff are amazing at caring for our residents and indeed always do have the bests interests of your loved ones at heart. I am immensely proud of them and the work we do here at Chantry to support residents like Dad who can get distressed at times. Dad remains part of our Chantry "family" and it is our pleasure to care for him.
nurses identify his needs and notice quickly if he seems unwell. Staff are kind and gentle with the residents. They arranged a party for our 50th wedding anniversary which all the other residents could join in.
nurses identify his needs and notice quickly if he seems unwell. Staff are kind and gentle with the residents. They arranged a party for our 50th wedding anniversary which all the other residents could join in.
Thank you so much for your feedback, I will share this with the team, your comments are very valuable to us and it is our pleasure to see that we have helped with your Husband's anxiety and he is now very much part of our "Chantry family".
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chantry House.
There are no upcoming events for Chantry House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chantry House.
Accreditations
There are no accreditations posted yet for Chantry House.
Meet the Team (1)

Managing the entire operations of the Chantry House
Frequently Asked Questions about Chantry House
What types of Care is Chantry House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chantry House have?
There are 24 Single Rooms.
What are the Facilities & Services at Chantry House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chantry House to the centre of Saxmundham?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
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