






Chantry House is a specialist nursing care facility located in Saxmundham.
The home provides care and support to residents living with a nursing need, dementia, challenging behaviour and mental health needs.
Their staff provide a friendly and welcoming care service in a comfortable and safe living environment.
Staff support all residents with their individual needs, helping them to remain independent, combining one-to-one support with regular activities and experiences.
Care Provided by Chantry House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Chantry House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cathena Healthcare Ltd
- Private Owned
Person in charge
- Catherine Kelly(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (24)
Visiting
- Open visiting
Parking
- Parking onsite
Chantry House Reviews (25)
Chantry House has a Review Score of 9.5 (9.470) out of 10, based on 10 reviews in the last 2 years.
Over all time Chantry House has 25 reviews.
Please Please do not trust this company with your loved ones. I will never forgive myself for leaving my dad here.
When we moved dad into Chantry House it was run by another provider and it was perfect. Sadly we noticed a huge decline as soon as De Vere took over in all aspects of the home, the staff and dads general wellbeing. Individual staff were mostly lovely but most left once the current manager started, stating how awful she was. Management at De Vere are not interested in providing care or quality of life for residents. This company prefer residents that do not have families and do not ask questions. Sadly Covid has given them the perfect cover to treat residents how they please. After seven years of dad living at Chantry House and us visiting daily De Vere management didn't even call when he died. If you want the best for your family please go elsewhere.
Please be assured that a full investigation was carried and any actions required were completed.
Due to current Covid restrictions, I am unable to visit my mother inside the home, but we can now meet in a newly acquired pod outside the main building, so it is difficult to give a full review. Her general health appears to be good, however, her mental health does seem to have declined during the lockdown, and she can be very confused at times, but this does seem to be getting better as we visit more regularly. Visiting does seem to be very important for her well being, and hopefully, soon the visits can be carried out in a more relaxed manner.
Thank you Jeremy for your feedback, we look forward to welcoming you back into the home soon.
My husband has dementia and is quite a hand full, but the staff at Chantry are kind and patient; which also helps me to know he is being looked after with dignity.
Thank you so much, Naomi, for your lovely review, I will ensure I pass it on to the team.
I moved my mother aged 98 into Chantry House and am really delighted with the love and care she receives. My husband says that I am so much more relaxed when I return from a visit.
We think mum is amazing.
Within 5 days at Chantry, she had calmed down and was smiling once more.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chantry House.
There are no upcoming events for Chantry House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chantry House.
Accreditations
There are no accreditations posted yet for Chantry House.
Meet the Team (1)

Managing the entire operations of the Chantry House
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chantry House to verify any information. View our terms and conditions. Chantry House has an Enhanced Service -more info.