Chantry House

The new manager's way of management and her changes that have been made is an absolute fresh breath through the whole home and has made all the residents' lives so much brighter and I know that my mum's care under the new manager and her staff was the best that could be.

Always answer my queries, the phone, and nothing ever too much trouble for any of the staff. Feel reassured Mum is in a caring home.

Please Please do not trust this company with your loved ones. I will never forgive myself for leaving my dad here.

When we moved dad into Chantry House it was run by another provider and it was perfect. Sadly we noticed a huge decline as soon as De Vere took over in all aspects of the home, the staff and dads general wellbeing. Individual staff were mostly lovely but most left once the current manager started, stating how awful she was. Management at De Vere are not interested in providing care or quality of life for residents. This company prefer residents that do not have families and do not ask questions. Sadly Covid has given them the perfect cover to treat residents how they please. After seven years of dad living at Chantry House and us visiting daily De Vere management didn't even call when he died. If you want the best for your family please go elsewhere.

Due to current Covid restrictions, I am unable to visit my mother inside the home, but we can now meet in a newly acquired pod outside the main building, so it is difficult to give a full review. Her general health appears to be good, however, her mental health does seem to have declined during the lockdown, and she can be very confused at times, but this does seem to be getting better as we visit more regularly. Visiting does seem to be very important for her well being, and hopefully, soon the visits can be carried out in a more relaxed manner.

My husband has dementia and is quite a hand full, but the staff at Chantry are kind and patient; which also helps me to know he is being looked after with dignity.

I moved my mother aged 98 into Chantry House and am really delighted with the love and care she receives. My husband says that I am so much more relaxed when I return from a visit.

Within 5 days at Chantry, she had calmed down and was smiling once more.