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Chantry House

Chantry Road, Saxmundham, Suffolk IP17 1DJ
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Chantry House, Saxmundham
Chantry House, Saxmundham
Chantry House, Saxmundham

Chantry House is a specialist nursing care facility located in Saxmundham.

The home provides care and support to residents living with a nursing need, dementia, challenging behaviour and mental health needs.

Their staff provide a friendly and welcoming care service in a comfortable and safe living environment.

Staff support all residents with their individual needs, helping them to remain independent, combining one-to-one support with regular activities and experiences.

Care Provided by Chantry House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Chantry House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Catherine Kelly(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Single Rooms with ensuite Wet Room (24)

Visiting

  • Open visiting

Parking

  • Parking onsite

Chantry House Reviews (25)

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9.5

Chantry House has a Review Score of 9.5 (9.470) out of 10, based on 10 reviews in the last 2 years. Over all time Chantry House has 25 reviews.

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Showing 25 reviews matching selected criteria
Review from Alice B (Daughter of Resident) published on 3 June 2021 Submitted via Website
Overall Experience

Please Please do not trust this company with your loved ones. I will never forgive myself for leaving my dad here.

When we moved dad into Chantry House it was run by another provider and it was perfect. Sadly we noticed a huge decline as soon as De Vere took over in all aspects of the home, the staff and dads general wellbeing. Individual staff were mostly lovely but most left once the current manager started, stating how awful she was. Management at De Vere are not interested in providing care or quality of life for residents. This company prefer residents that do not have families and do not ask questions. Sadly Covid has given them the perfect cover to treat residents how they please. After seven years of dad living at Chantry House and us visiting daily De Vere management didn't even call when he died. If you want the best for your family please go elsewhere.

Reply from Michelle Medway, Registered Manager. at Chantry House
Once again we are very sorry for your loss.

Please be assured that a full investigation was carried and any actions required were completed.

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Review from Jeremy J (Son of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

Due to current Covid restrictions, I am unable to visit my mother inside the home, but we can now meet in a newly acquired pod outside the main building, so it is difficult to give a full review. Her general health appears to be good, however, her mental health does seem to have declined during the lockdown, and she can be very confused at times, but this does seem to be getting better as we visit more regularly. Visiting does seem to be very important for her well being, and hopefully, soon the visits can be carried out in a more relaxed manner.

Reply from Michelle Medway, Registered Manager at Chantry House

Thank you Jeremy for your feedback, we look forward to welcoming you back into the home soon.

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No Rating
Review from Naomi G (Wife of Resident) published on 22 April 2020 Submitted via Website
Overall Experience

My husband has dementia and is quite a hand full, but the staff at Chantry are kind and patient; which also helps me to know he is being looked after with dignity.

Reply from Michelle Medway, Registered Manager at Chantry House

Thank you so much, Naomi, for your lovely review, I will ensure I pass it on to the team.

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Review from E S (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card
Overall Experience

I moved my mother aged 98 into Chantry House and am really delighted with the love and care she receives. My husband says that I am so much more relaxed when I return from a visit.

Reply from michelle medway, registered manager at Chantry House
Thank you for your lovely review, I will be sure to pass this on to the staff.

We think mum is amazing.

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Review from T C (Brother of Resident) published on 10 October 2019 Submitted via Postal Card
Overall Experience
My sister has Alzheimers with challenging behaviour frequently being shown.

Within 5 days at Chantry, she had calmed down and was smiling once more.

Facilities
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Cleanliness
Treated with Dignity
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Catherine kelly
Catherine kellyJob Title:Home ManagerJoined: 2022

Managing the entire operations of the Chantry House

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