






Wickham House offers dementia, nursing and disability care to up to 34 residents.
Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.
The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and...
Care Provided by Wickham House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Smoking not permitted
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Wickham House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cathena Healthcare Ltd
- Private Owned
Person in charge
- Michelle Medway(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (34)
- Single Rooms with ensuite Wet Room (34)
Visiting
- Open visiting times
Parking
- There is parking on site.
Wickham House Reviews (43)
Wickham House has a Review Score of 9.4 (9.386) out of 10, based on 13 reviews in the last 2 years.
Over all time Wickham House has 43 reviews.
The experience for my husband has been one of extreme care and kindness. Wonderful and caring staff, not only for residents but their families too.
Thank you Ann, your feedback means a lot to the team and I will ensure I pass it on to the team.
The staff at this care home are welcoming, friendly and professional. They have great patience with the residents and show understanding and empathy. Although the building is old, the staff more than makeup for this with their quality of care.
Thank you, your feedback will be passed on to the team. I am glad your experience of Wickham House was a positive one.
I am very pleased with the care my husband is having. The staff are very good and the management is also so good.
Thank you Ruth for your kind words, I will pass them on to the team.
Ever since my husband went to Wickham House, I have only seen kindness and respect from all the staff and management. After looking after my husband for seven years, I completely feel he is safe and cared for so well that it makes me feel at peace knowing this. I can't praise the staff enough on the unit that my husband is in.
Thank you for your kind words, I will pass these on to the team.
From the manageress down, all the staff here always show huge amounts of care, compassion and kindness to my wife ever since she has resided there. Your staff always smile a genuine smile when I visit and are happy to answer my questions. Staff are so kind to her even when she becomes aggressive and abusive. I constantly tell family and friends how wonderful the care is at Wickham House. I am acutely aware that to obtain high levels of staff commitment to achieve company goals requires excellent procedures together with first class management with the people skills to implement those goals to ensure total success.
I will pass this onto the team.
The staff were brilliant and the level of communication was excellent.
We all had a good experience which made everything easier at a very difficult time.
I would have no hesitation in recommending this home.
Your feedback is very important to us, and I will pass it on to the team
My mum has been at Wickham house for coming up to a year and we are very happy with the care that she receives. Staff are always kind, friendly and happy to help and when I see them interacting with Mum they are attentive, respectful and treat her with dignity. It is of great comfort to know that Mum is well looked after and we believe her to be happy and comfortable there.
Thank you for your kind words, I will pass them onto the team.
My father-in-law moved into Wickham House in August 2021 and as a family, we couldn't fault this place at all. All the staff are so caring with him and he's very settled and happy living here. This is very comforting and reassuring to know as his family. Thank you very much.
Thank you for your very kind words, they mean a lot to us and to our staff and I will ensure they are passed on to the whole team at Wickham House.
The manager made the process of taking my dad to the home a lot easier and has continued to give my dad and us the full support that is needed.
I am really happy for Dad to be so well looked after and I know he is happy in his own world.
Thank you.
Thank you for these kind words, I will make sure they are passed on to all the staff who care for your dad.
When we arrived at the home we were met by the manager and made to feel very welcome.
My wife was taken off by the staff to her bedroom and settled in very well and even waved us goodbye when we left.
The manager explained to us all about the care home, she settled all of our concerns. Later I found that the manager is very approachable and easy to contact and any queries raised are quickly answered.
On the occasions I was able to access the care home I found the staff very helpful, friendly and knowledgeable. They took great care and interest in my wife's wellbeing and my wife was very happy being in their company.
Her bedroom was very nice, light, warm and homely.
The meals being served were very nutritious and looked nice.
I would like to say dinner is a very relaxed affair and very stress-free.
I have no problems recommending this home.
Thank you for this lovely review, I will ensure that your comments are passed on to all the staff who care for your wife.
I cannot fault anything at Wickham House. It has a calm, homely feel about it. The staff are all friendly and accommodating when I visit my dad. They know him very well, down to little personal likes that truly tell me they really do get to know the people they are supporting.
Thank you for your kind words; I will ensure these are passed onto the team – he is a pleasure to care for.
The staff were brilliant and he was very happy with everything and everyone.
We all had a good experience which made everything easier at a very difficult time.
Respite care from August 5th - August 20th 2019. Mattress very uncomfortable and would benefit from a cover and fitted sheet. I found myself lying on a bare mattress! The room was not well equipped, no mirror in the en suite, no cupboard and the light fittings above the bed were just out of reach. Also, I did not feel safe in the wet room. Sorry chef but the food was poor, being vegetarian. Care during the day was very good but not happy about the night staff.
During my mum’s time at Lehman House, she received outstanding care. Every time I visited it was clear that she was happy and well looked after and my family and I were always made to feel welcome. It was very reassuring to know that mum was in a safe and caring environment. It was clear that the interaction between the staff and all the residents was very positive and the residents had plenty of activities to participate in when they were able and staff also took time to take residents out on day trips.
ALL the staff showed the highest level of professionalism and compassionate, dignified care for every resident.
We are sincerely grateful to the staff at Lehman House for everything they did for our mum.
As of the moment, I am most impressed with the care, courtesy and kindness of all the staff. They have been so efficient and helpful. They have made a difficult position so much easier.
We feel the staff have treated our mother with great respect and kindness and helped her in all ways, have done their utmost to help.
Mum came for respite but is now a resident. The environment is stimulating and encourages residents to participate as much or as little as they want.
The staff are extremely kind and well motivated to create a happy environment. Home cooked meals fresh from scratch are excellent. Overall I am extremely happy with everything that Lehmann House has to offer.
Thank you so much for your lovely review. I will ensure our team are aware of this. They are a great team.
Visiting entertainers are organised.
I am a regular visitor to one of the lounges every Friday morning. As one of the members of the local community club. The staff whom I've met are very friendly, our lunches are well cooked. The lounge is very comfortable and it's very clean everywhere. From what little I've seen of the home I give it top marks.
Our club The Wickham Market Friday Club meet in Lehmann House weekly on Friday each week. The staff always welcome us the food at lunchtime is always excellent and plenty of it cooked well. I cannot fault any service which is second to none.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Wickham House.
There are no upcoming events for Wickham House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Wickham House.
Accreditations
There are no accreditations posted yet for Wickham House.
Meet the Team (4)

I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care, with a particular passion for nurse-led Discharges and end-of-life care..
I am always on hand to support the needs of the residents and staff.

I am very passionate about the care I give and the staff i support.

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of Care.
I enjoy ensuring the people I care for receive person-centred care and have meaningful well-being.

Shauni is front of house, and looks after the residents' monies and takes care of any enquiries, etc.
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