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Wickham House

Church Terrace, Wickham Market, Woodbridge, Suffolk IP13 0SG
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Wickham House, Woodbridge
Wickham House, Woodbridge
Wickham House, Woodbridge

Wickham House offers dementia, nursing and disability care to up to 34 residents.

Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.

The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and...  

Care Provided by Wickham House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Wickham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle Medway(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Single Rooms with ensuite Wet Room (34)

Visiting

  • Open visiting times

Parking

  • There is parking on site.

Wickham House Reviews (43)

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9.4

Wickham House has a Review Score of 9.4 (9.386) out of 10, based on 13 reviews in the last 2 years. Over all time Wickham House has 43 reviews.

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Showing 43 reviews matching selected criteria
Review from Ann M (Wife of Resident) published on 21 December 2022 Submitted via Postal Card
Overall Experience

The experience for my husband has been one of extreme care and kindness. Wonderful and caring staff, not only for residents but their families too.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Ann, your feedback means a lot to the team and I will ensure I pass it on to the team.

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Review from C A (Friend of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

The staff at this care home are welcoming, friendly and professional. They have great patience with the residents and show understanding and empathy. Although the building is old, the staff more than makeup for this with their quality of care.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you, your feedback will be passed on to the team. I am glad your experience of Wickham House was a positive one.

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Review from Ruth B (Wife of Resident) published on 9 November 2022 Submitted via Postal Card
Overall Experience

I am very pleased with the care my husband is having. The staff are very good and the management is also so good.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Ruth for your kind words, I will pass them on to the team.

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Review from Chris M (Wife of Resident) published on 26 May 2022 Submitted via Postal Card
Overall Experience

Ever since my husband went to Wickham House, I have only seen kindness and respect from all the staff and management. After looking after my husband for seven years, I completely feel he is safe and cared for so well that it makes me feel at peace knowing this. I can't praise the staff enough on the unit that my husband is in.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, I will pass these on to the team.

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Review from Peter E (Husband of Resident) published on 15 March 2022 Submitted via Postal Card
Overall Experience

From the manageress down, all the staff here always show huge amounts of care, compassion and kindness to my wife ever since she has resided there. Your staff always smile a genuine smile when I visit and are happy to answer my questions. Staff are so kind to her even when she becomes aggressive and abusive. I constantly tell family and friends how wonderful the care is at Wickham House. I am acutely aware that to obtain high levels of staff commitment to achieve company goals requires excellent procedures together with first class management with the people skills to implement those goals to ensure total success.

Reply from Michelle Medway, Registered Manager at Wickham House
Thank you for your kind words, we are always open to feedback and ways to improve our service so please don't hesitate to let us know.

I will pass this onto the team.

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Review from C S (Daughter-in-law of Resident) published on 24 February 2022 Submitted via Website
Overall Experience
My father-in-law was in the home and we as a family were very pleased with the care he received, right up to when he died.
The staff were brilliant and the level of communication was excellent.
We all had a good experience which made everything easier at a very difficult time.

I would have no hesitation in recommending this home.

Reply from Michelle Medway, registered manager at Wickham House
We as a team are very sorry for your loss.

Your feedback is very important to us, and I will pass it on to the team

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Review from L J (Daughter of Resident) published on 24 February 2022 Submitted via Website
Overall Experience

My mum has been at Wickham house for coming up to a year and we are very happy with the care that she receives. Staff are always kind, friendly and happy to help and when I see them interacting with Mum they are attentive, respectful and treat her with dignity. It is of great comfort to know that Mum is well looked after and we believe her to be happy and comfortable there.

Reply from Michelle Medway, registered manager at Wickham House

Thank you for your kind words, I will pass them onto the team.

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Review from Lynn W (Daughter-in-law of Resident) published on 7 February 2022 Submitted via Postal Card
Overall Experience

My father-in-law moved into Wickham House in August 2021 and as a family, we couldn't fault this place at all. All the staff are so caring with him and he's very settled and happy living here. This is very comforting and reassuring to know as his family. Thank you very much.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your very kind words, they mean a lot to us and to our staff and I will ensure they are passed on to the whole team at Wickham House.

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Review from Nigel W (Son of Resident) published on 26 January 2022 Submitted via Website
Overall Experience
My dad is a resident at Wickham House and I really cannot fault the care he receives from all the staff and the surroundings are perfect for his condition.
The manager made the process of taking my dad to the home a lot easier and has continued to give my dad and us the full support that is needed.
I am really happy for Dad to be so well looked after and I know he is happy in his own world.

Thank you.

Reply from michelle medway, registered manager at Wickham House

Thank you for these kind words, I will make sure they are passed on to all the staff who care for your dad.

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Review from Brian M (Husband of Resident) published on 25 January 2022 Submitted via Website
Overall Experience
My wife has only been in the care home for three weeks and due to Covid infections, my access to the home has been limited.
When we arrived at the home we were met by the manager and made to feel very welcome.
My wife was taken off by the staff to her bedroom and settled in very well and even waved us goodbye when we left.
The manager explained to us all about the care home, she settled all of our concerns. Later I found that the manager is very approachable and easy to contact and any queries raised are quickly answered.
On the occasions I was able to access the care home I found the staff very helpful, friendly and knowledgeable. They took great care and interest in my wife's wellbeing and my wife was very happy being in their company.
Her bedroom was very nice, light, warm and homely.
The meals being served were very nutritious and looked nice.
I would like to say dinner is a very relaxed affair and very stress-free.

I have no problems recommending this home.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for this lovely review, I will ensure that your comments are passed on to all the staff who care for your wife.

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Review from Marion O (Daughter of Resident) published on 24 January 2022 Submitted via Website
Overall Experience

I cannot fault anything at Wickham House. It has a calm, homely feel about it. The staff are all friendly and accommodating when I visit my dad. They know him very well, down to little personal likes that truly tell me they really do get to know the people they are supporting.

Reply from michelle medway, registered manager at Wickham House

Thank you for your kind words; I will ensure these are passed onto the team – he is a pleasure to care for.

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Review from J H (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card
Overall Experience
My dad was in the home and we as a family were very pleased with the care he received, right up to when he died.
The staff were brilliant and he was very happy with everything and everyone.

We all had a good experience which made everything easier at a very difficult time.

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Review from M A (Respite Resident) published on 18 September 2019 Submitted via Postal Card
Overall Experience

Respite care from August 5th - August 20th 2019. Mattress very uncomfortable and would benefit from a cover and fitted sheet. I found myself lying on a bare mattress! The room was not well equipped, no mirror in the en suite, no cupboard and the light fittings above the bed were just out of reach. Also, I did not feel safe in the wet room. Sorry chef but the food was poor, being vegetarian. Care during the day was very good but not happy about the night staff.

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Review from Trevor A (Son of Resident) published on 30 July 2019 Submitted via Website
Overall Experience

During my mum’s time at Lehman House, she received outstanding care. Every time I visited it was clear that she was happy and well looked after and my family and I were always made to feel welcome. It was very reassuring to know that mum was in a safe and caring environment. It was clear that the interaction between the staff and all the residents was very positive and the residents had plenty of activities to participate in when they were able and staff also took time to take residents out on day trips.

ALL the staff showed the highest level of professionalism and compassionate, dignified care for every resident.

We are sincerely grateful to the staff at Lehman House for everything they did for our mum.

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Review from S C (Wife of Resident) published on 26 July 2019 Submitted via Postal Card
Overall Experience
My husband has only been a resident of Lehmann House for about two weeks so I would like longer to assess them.

As of the moment, I am most impressed with the care, courtesy and kindness of all the staff. They have been so efficient and helpful. They have made a difficult position so much easier.

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Review from Susan W (Daughter of Resident) published on 26 July 2019 Submitted via Postal Card
Overall Experience

We feel the staff have treated our mother with great respect and kindness and helped her in all ways, have done their utmost to help.

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Review from Carol V (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card
Overall Experience
Lehmann House is light, bright and extremely homely.
Mum came for respite but is now a resident. The environment is stimulating and encourages residents to participate as much or as little as they want.

The staff are extremely kind and well motivated to create a happy environment. Home cooked meals fresh from scratch are excellent. Overall I am extremely happy with everything that Lehmann House has to offer.

Reply from Rachel McLean, Home Manager at Wickham House

Thank you so much for your lovely review. I will ensure our team are aware of this. They are a great team.

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Review from Maureen W (Regular Volunteer) published on 9 July 2019 Submitted via Postal Card
Overall Experience
I am a volunteer in the day centre 1 day a week. The clients are well cared for and treated with dignity by staff. Appropriate activities are provided to meet the needs and interests of the clients. One lady likes puzzles and is happy to solve her codewords. Another lady enjoys knitting and this has been encouraged. Group activities include craftwork and baking. Clients also enjoy the garden, weather permitting. Food is nourishing and there is a choice.

Visiting entertainers are organised.

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Review from Sarah F (Day Care Service User) published on 19 September 2018 Submitted via Postal Card
Overall Experience

I am a regular visitor to one of the lounges every Friday morning. As one of the members of the local community club. The staff whom I've met are very friendly, our lunches are well cooked. The lounge is very comfortable and it's very clean everywhere. From what little I've seen of the home I give it top marks.

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Review from Michael M (Day Care Service User) published on 19 September 2018 Submitted via Postal Card
Overall Experience

Our club The Wickham Market Friday Club meet in Lehmann House weekly on Friday each week. The staff always welcome us the food at lunchtime is always excellent and plenty of it cooked well. I cannot fault any service which is second to none.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 April 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Meet the Team (4)

Michelle Medway
Michelle MedwayJob Title:Registered ManagerJoined: 2018
Hello, my name is Michelle, and I am the manager here at Wickham House.
I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care, with a particular passion for nurse-led Discharges and end-of-life care..

I am always on hand to support the needs of the residents and staff.

Joanna Lummis
Joanna LummisJob Title:Deputy ManagerJoined: 2021
I have worked in care for several years, and I worked my way from a carer to my current position as a Deputy manager.

I am very passionate about the care I give and the staff i support.

Janet Debenham
Janet DebenhamJob Title:Head of CareJoined: 2021

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of Care.

I enjoy ensuring the people I care for receive person-centred care and have meaningful well-being.

Shauni Woolnough
Shauni WoolnoughJob Title:AdministratorJoined: 2025

Shauni is front of house, and looks after the residents' monies and takes care of any enquiries, etc.

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