The Limes Retirement Home

Earlsford Road, Mellis, Eye IP23 8DY

The Limes Retirement Home is a privately-owned care home that is ideal for a wide range of care needs, including dementia care and palliative care.

The Limes is in the small village of Mellis, close to the Norfolk Suffolk boarder. The sleepy village and the home is surrounded by lush green common land. The home has a large, well maintained garden with flower beds, seating areas and animals, such a chickens, for the residents to enjoy.

The 18th century house has been modernised throughout including new extensions and outdoor cottages and expresses a homely, warm and welcoming feel. The home offers a large and airy lounge with a separate dining room. The on-site kitchen provides fresh meals throughout the day and are prepared by fully trained kitchen staff. Dietary requirements are happily met if needed.

The home also has a fully equipped hairdressing salon where a hairdresser attends regularly. A range of entertainment is also provided and residents are encouraged to engage in hobbies.

The accommodation consists of 26 single en-suite rooms which are all tastefully decorated. All rooms come fully furnished although residents are encouraged to bring their own possessions to make the rooms feel like home. All rooms have a phone line and TV point installed. The Limes also offer six cottages that have their own bedrooms, shower rooms, living area and kitchen area. These are suited to independent individuals who would prefer supported living. Care packages are also available on these cottages.

Workers are trained in many complex needs and take pride in a compassionate service, with residents feeling involved in decision-making and able to pursue numerous activities and personal interests. Staff are available 24 hours a day to assist the residents. Quality assurance and firm recruitment processes are in place to ensure the team continues to meet high standards.

Owner: The Limes Retirement Home Ltd

Person in charge: Kathleen Beckford (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke

Admission Information: On assessment. Ages 65+.

Single Rooms: 26

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact The Limes Retirement Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at anytime.

Parking:

Large gravel car park at the front of the home.

Latest Care Quality Commission* Report on The Limes Retirement Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.6 out of 10 for The Limes Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for The Limes Retirement Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.582 for The Limes Retirement Home is calculated as follows: ( (143 Excellents x 5) + (89 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Limes Retirement Home is based on 14 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 14 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Limes Retirement Home has a Review Score of 9.6 (9.582) out of 10 and an Average Rating of 4.6 out of 5 from 20 Reviews over all time

Average Ratings

  • Excellent
    12
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Limes Retirement Home?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Limes Retirement Home

  • Son of Resident/Service User
    9
  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mum has been in The Limes for a few months and is very happy and settled which makes it much easier for her family.
The staff are so good with mum, she's 93 years old but the care they give her is so good, nothing too much trouble.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   5 out of 5

Good care home. Rooms are adequate and clean. Staff are friendly and helpful. Food is varied and nourishing. Activities are good.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4 out of 5

A lovely care home for our 94-year-old mother, whos settling in well thanks to all the staff who are caring, friendly and very hard working.
It's clean and tidy, and a lovely extension to the lounge.
A real home from home.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.5 out of 5

Nice home with friendly and caring staff.
New lounge has made a noticeable difference giving a larger, brighter, more spacious area for residents to relax.
My Mother finds the meals very much to her liking and enjoys the entertainment.
Her room whilst slightly dated is ideal as she feels more relaxed and at home in this type of environment. She has previously been in a more modern Care home and found that rather cold and less welcoming.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.4 out of 5

The Limes Retirement Home is a very friendly place for my Dad to be cared for. He is happy and content and enjoys the homely environment, especially the meal times when all food is cooked fresh on the premises. I would certainly recommend this home to anyone with a loved one who needs 24-hour care.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.6 out of 5

I appreciated the way you looked after my father at the end of his life.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very homey/friendly place. Staff and management very approachable and easy to communicate with and understanding of our need to place Mum in the home. The outside space is so beneficial as Mum loves her flowers and fresh air.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have been very pleased with the care that my father has received at The Limes during the time he has been there.
There is a good ambience, the staff are all very friendly and the management is good.
I do think there could be more combined activities for the residents such as playing cards or board games which would stimulate them especially now there is more space following the extension of the lounge.
All in all, I have few complaints about the care home and would recommend it to anyone else.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4 out of 5

My mum has been in The Limes since November 2017 following breaking her hip. We know of this care home and were very fortunate that a room was available on her discharge from the rehabilitation unit. She is very happy and satisfied with the care provided. The residents' lounge at The Limes has now been extended and is now a very pleasant area and we feel, as a family, that it would be beneficial to all residents who are able to partake to encourage a few more activities. Mum enjoys the trips out in the mini-bus. The staff are all very friendly and the management team is also very approachable. The Limes is a little gem of a care home and fortunate that mum is there.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   5 out of 5

Always found this care home very very good. My mother has been in there for eight years and is very well looked after. The meals are always cooked fresh every day to a high standard.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at The Lines for approximately four years. She has dementia and is 94 and unable to write a review. The staff are lovely. They are patient, kind, caring I compassionate and hard working. The physical environment is very pleasant when my mother needed to move to a larger ground floor room because her physical health level deteriorated a room was found very quickly. Following a long stay in hospital, she has received help from the staff sufficiently to walk again with their help.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.8 out of 5

Caring and thoughtful. Relaxed but professional.
Good standards of care - watchful.
Friendly and personal yet preserving the integrity of the patient.
The rural atmosphere gives a contemplative ambience.
Staff are ever present and helpful to residents and visitors.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father moved into The Limes two weeks after the death of my mother. It was a huge change for him but the staff were so kind and welcoming and he very soon felt at home. They have bent over backwards to help him feel happy. What we particularly like is the way the staff make us, his family, feel so welcome too - always offering to make us cups of tea and making us feel involved in his care. We are over the moon at the service he receives and wouldn't hesitate to recommend The Limes to anyone.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.9 out of 5

The home has cared for my 97-year-old mother for several years now. They continue to provide a caring and friendly environment as well as stimulating residents to be at their best. Visitors are always welcomed and staff are helpful to them with resident updates etc.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.6 out of 5

We had the difficult decision to find a suitable home for dad in 2012 after he broke his hip and was left unable to walk and, was then diagnosed with dementia. We chose The Limes Retirement Home and I feel this was the right place for him. The staff were welcoming and friendly from the start. They have made dads stay there as enjoyable as it could be and have shown him genuine affection. They are always helpful and try to deal with any concerns and requests promptly and professionally.
The home itself is not a modern building but is clean, tidy, well decorated and maintained.
Dads health has unfortunately deteriorated significantly recently but the staff do their best to make our visits as relaxed and easy as possible.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have found the staff at The Limes Retirement Home to be warm and friendly. They operate to very high standards. Residents are treated with great respect and are encouraged to join in with activities. All in all a well maintained and run care home.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.3 out of 5

Management and carers are very friendly and helpful at all times. Residents are well looked after and kept clean and tidy. They have many activities to join in with. I would not hesitate to recommend this home to anyone.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.8 out of 5

A very caring attitude all of the time. Lots of carers everywhere. When a patient needs to move around the building but cannot walk alone, there is always one or sometimes two carers to assist them. The atmosphere is always cheerful and upbeat whenever I visit the whole time.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother-in-law has only been at The Limes for ten months but has been very happy. We find the staff very good and helpful. They do more activities than the last home she was in and they have a mini bus which takes them out and about which they all enjoy. The food is good and the home is kept clean, and her room is always tidy. We think this home is excellent.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.3 out of 5

Dad has received excellent care during his 4+ years at the home. The care home has a relaxed and happy feel and the staff are friendly, caring and helpful. The food is lovely and mainly freshly made and, on occasions, when Dad has requested something which was not on the menu for that day they have made it especially for him.

How likely would you be to recommend The Limes Retirement Home? Extremely Likely

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Average Rating:   4.7 out of 5

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