The Limes Retirement Home

Earlsford Road, Mellis, Eye IP23 8DY
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9.5 43 Reviews
  • The Limes Retirement Home, Eye
The Limes Retirement Home is a privately-owned care home that is ideal for a wide range of care needs, including dementia care and palliative care.

The Limes is in the small village of Mellis, close to the Norfolk Suffolk border. The sleepy village and the home is surrounded by lush green common land. The home has a large, well maintained garden with flower beds, seating areas and animals, such as chickens, for the residents to enjoy.

The 18th century house has been modernised throughout including new extensions and outdoor cottages and expresses a homely, warm and welcoming feel. The home offers a large and airy lounge with a separate dining room. The on-site kitchen provides fresh meals throughout the day which are prepared by fully trained kitchen staff. Dietary requirements are happily met if needed.

The home also has a fully equipped hairdressing salon where a hairdresser attends regularly. A range of entertainment is also provided and residents are encouraged to engage in hobbies.

The accommodation consists of 26 single en-suite rooms which are all tastefully decorated. All rooms come fully furnished although residents are encouraged to bring their own possessions to make the rooms feel like home. All rooms have a phone line and TV point installed. The Limes also offer six cottages that have their own bedrooms, shower rooms, living area and kitchen area. These are suited to independent individuals who would prefer supported living. Care packages are also available on these cottages.

Workers are trained in many complex needs and take pride in a compassionate service, with residents feeling involved in decision-making and able to pursue numerous activities and personal interests. Staff are available 24 hours a day to assist the residents. Quality assurance and firm recruitment processes are in place to ensure the team continues to meet high standards.
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Care Provided by The Limes Retirement Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact The Limes Retirement Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Limes Retirement Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • The Limes Retirement Home Ltd
  • Privately Owned

Person in Charge

  • Kay Freeman (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at anytime.

Parking

  • Large gravel car park at the front of the home.

The Limes Retirement Home Reviews (43)

9.5

The Limes Retirement Home has a Review Score of 9.5 (9.495) out of 10, based on 11 reviews in the last 2 years.
Over all time The Limes Retirement Home has 43 reviews.

Overall Experience
  • 29
  • 14
  • 0
  • 0
  • 0
Date Published
  • 43
  • 4
  • 4
  • 11
  • 32
Reviewer Connection to The Limes Retirement Home
  • 22
  • 12
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Joan S (Wife of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring attitude all of the time. Lots of carers everywhere. When a patient needs to move around the building but cannot walk alone, there is always one or sometimes two carers to assist them. The atmosphere is always cheerful and upbeat whenever I visit the whole time.
  • Facilities
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  • Treated with Dignity
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  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy P (Daughter-in-law of Resident) published on 20 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has only been at The Limes for ten months but has been very happy. We find the staff very good and helpful. They do more activities than the last home she was in and they have a mini bus which takes them out and about which they all enjoy. The food is good and the home is kept clean,
and her room is always tidy. We think this home is excellent.
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  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Sharon T (Daughter of Resident) published on 6 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has received excellent care during his 4+ years at the home. The care home has a relaxed and happy feel and the staff are friendly, caring and helpful. The food is lovely and mainly freshly made and, on occasions, when Dad has requested something which was not on the menu for that day they have
made it especially for him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for The Limes Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.720 for The Limes Retirement Home is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 132 Ratings = 4.72
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Limes Retirement Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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