Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 91 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.
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Care Provided by Manor Farm Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.

Contact Manor Farm Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Manor Farm Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kylie Child (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (3)

Visiting

  • Please contact the office for more information.

Parking

  • There are plenty of parking spaces available on the property.

Manor Farm Care Home Reviews (91)

9.8

Manor Farm Care Home has a Review Score of 9.8 (9.802) out of 10, based on 33 reviews in the last 2 years.
Over all time Manor Farm Care Home has 91 reviews.

Overall Experience
  • 77
  • 14
  • 0
  • 0
  • 0
Date Published
  • 91
  • 15
  • 20
  • 33
  • 58
Reviewer Connection to Manor Farm Care Home
  • 32
  • 18
  • 10
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 81-91
Review from Pauline H (Wife of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very caring, the home was always clean and bright, the food was always spot on.
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Review from G C (Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is just the best thing to happen to me. They've done a good job on my legs in no time still.
The staff are brilliant at their jobs. I get on so well with them all and I think they like me.
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Review from D R (Son of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the care home now for over two years and in that time her mental wellbeing and confidence has increased considerably. I consider this is because the carers are always available and attentive to her needs and she knows that they will help her with any problem that may arise. All
the carers are always polite, helpful and respectful at all times.
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Review from Christopher W (Relative of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting for 11+ years. There have been many changes which are improvements on improvements. The staff all seem to be caring and conscientious making for a happy and content atmosphere for the service users. Overall comfort and cleanliness are to the fore and the well being of the services
users is apparent.
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Review from Donna B (Granddaughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Manor Farm very welcoming to all our family, the care given to my nan is amazing! We can't fault it so far, if we ever have any problems we feel we can share these and they will be dealt with. Thanks to Manor Farm my nan is getting the lovely care she deserves.
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Review from Julie B (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and helpful, bedrooms lovely and clean, meals served well. My mum has settled in very well. I would recommend Manor Farm to anyone with a family member who is looking for a care home.
I can't fault it at all. Thank you for making my mum learn to move on after losing her husband.
Many thanks.
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Review from Russell M (Friend of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last 12 months Manor Farm has improved from good to very, very good and in my opinion, it is as good as any I have been to.
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Review from Helen B (Friend of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since new management have been in post the appearance of the home has been transformed for the better, along with regular outings and in-house activities for the residents. The chefs provide a great variety of home cooked food and the mid-morning and afternoon trolley service is well presented and has
a good varied selection, much improved, well done. The care and attention of the residents is excellent. On my visits I am always welcomed and treated with respect.
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Review from M S (Niece of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is always a pleasant experience visiting Auntie at Manor Farm. The staff are friendly, it has a good atmosphere and always smells nice and fresh - very important.
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Review from Jane H (Friend of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A dear friend has been a resident at Manor farm for some time. The care she receives and the welcome afforded me has always been excellent.
The home is beautifully presented, with great attention to detail. The lounge looks like one you have at home, residents sit in groups, not around the edges of
the room. Furniture, clean and modern. Television available but not on all the time, as residents encouraged to participate in activities of all sorts. Always something going on.
They have a variety of outings, at least once a week, chosen by the residents. A library of books available, and quiet places to read if they wish. Tea and coffee making facilities available in a small cafe for friends and family to use adjacent to the resident's lounge. A wonderful and varied menu is available every day and is displayed outside the dining room and on each table. Professional chefs take a pride in what is presented.
She has a named carer, a beautiful room, and is immaculate in her appearance. Happy.
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Review from Jerzy S (Nephew of Resident) published on 1 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have seen a huge improvement what a difference a year can make with the correct Management in place, the personal care is much better, food is prepared and tasty, and details of how much and what is eaten, access to the building and garden has been sorted out at last, before access to
the garden was via the laundry room which has never been actable.


The management and staff have made the home much nicer, more pictures and day trips are a welcome addition to morale.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Manor Farm Care Home is calculated as follows: ( (320 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 389 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!

Shona

Shona Boyle

Job Title: Head of Care Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.

Kate

Kate Hendry

Job Title: Administrator Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.

Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.

Nathan

Nathan Moore

Job Title: Maintenance Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.

Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.

Michelle

Michelle

Job Title: Activities Coordinator Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.

Amanda

Amanda

Job Title: Activities Coordinator Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Farm Care Home to verify any information. View our terms and conditions. Manor Farm Care Home has an Enhanced Service - more info.