Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 85 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1325
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1325

Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.

These prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kylie Child (Manager)

Local Authority / Social Services

Admission Criteria

  • All Enquiries Welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (3)

Visiting

  • Please contact the office for more information.

Parking

  • There are plenty of parking spaces available on the property.

Manor Farm Care Home Reviews (85)

Total of 85, showing 61-80
9.8

Manor Farm Care Home has a Review Score of 9.8 (9.808) out of 10, based on 33 reviews in the last 2 years. Over all time Manor Farm Care Home has 85 reviews.

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Date Published

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Review from Lisa A (Daughter-in-law of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, I have found all the staff kind and caring, not only to my mother-in-law but also to the family. My mother-in-law is so happy at the home and they are always doing something. I work in healthcare and I am delighted at Manor Farm who deliver individual holistic care in such a homely inviting
environment. I am delighted with the home and the wonderful manager.

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Review from V D (Daughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for their dedication in looking after not only my mum but all the residents at this very trying time. I haven't been able to see mum lately but the staff keep me informed as to what is happening all the time.

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Review from Pat E (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in your home for 3 and a half years and during that time I have found her care from the staff nothing but professional, friendly and caring. My mother like probably lots of your residents would rather be in their own home but requires the need for her to be somewhere she can be cared
for and somewhere we are comfortable in the fact that she is being fed and kept warm and safe. It has been difficult over the past 7 or 8 months to visit her but we have never been made to feel we cannot contact her by phone whenever we wish to. Thank you.

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Review from Michael L (Son of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Manor Farm Care Home from hospital in March because of the covid virus. We were not allowed to go inside the home during the summer. We sat in the garden under the gazebo. The gardens were full of flowers which made a happy environment. We could see Mum was happy, content, well looked
after and treated with kindness. All the staff are friendly and welcoming and nothing is too much trouble. I don't have to worry because whenever there is a problem, I am contacted and involved in any decisions to be made. When we visit the Manor Farm Care Home Facebook page, all the residents are happy and smiling, and enjoying the activities. The staff make a big fuss of everyone on their birthday and make them feel really special with a birthday cake.

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Review from M B (Daughter of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received since being in Manor Farm Care Home for nearly 18 months. The staff have been very kind and comforting in these difficult times and gone the extra mile and nothing was too much trouble to make sure the residents were kept as happy as possible.

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Review from Alva S (Wife of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm Care home accepted my husband efficiently in what was a crisis time in our lives. I have been unable to visit and there are few members of the family and friends able to see him. But, those that did visit were very impressed with the way he was treated. They have worked hard to surmount some
of the difficulties of his care e.g. cutting his beard and when I asked for some news of him they put photos on Facebook.

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Review from Catherine T (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst, of course, we would prefer that Mum was well enough to be at home, I am so glad to have her staying at Manor Farm Care Home in the knowledge she is safe and well cared for. Mum (late-stage dementia) now needs assistance with most daily activities, including eating, personal hygiene and after
a recent fall, being able to walk. It is great to see the carers spending one on one time with Mum encouraging her in every way and remaining patient when she doesn't understand.
All the staff and carers do a fantastic job of looking after Mum and the other residents all with complex care needs. The staff have a great sense of teamwork and you can see they truly care for each resident as if one of their own which is lovely to see. Even all the staff who are not part of the core care team, from the cleaning team to the cooks and maintenance do a fantastic job of engaging with the residents.
The care home itself is also homely and does not have a clinical feel like many places do.

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Review from Gareth T (Son of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided for our parents during their stay at Manor Farm and particularly in the last couple of months after the sad death of our father. The staff have worked tirelessly during the Covid crisis, to keep residents happy and safe and we are particularly grateful
for the friendly and patient support they have given our mother during this very difficult time for her.

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Review from John E (Son of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, the home is very well run. I find both the management and staff to be kind and caring people who are prepared to go the extra mile in these difficult times.

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Review from Helen N (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father are both residents at Manor Farm. They have both being extremely well cared for and are both settled and happy. All the staff are very attentive and caring and have gone the extra mile during the pandemic crisis. The staff take the time to understand both their needs and their personality
in a very professional manner in order to engage with them and help them feel part of a family. Catering is also top-notch! The building facilities are not the most modern, but you can excuse this as they are always exceptionally clean and well presented.

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Review from L S (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems efficiently run the staff are accommodating and the communication is good.

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Review from Valerie B (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in manor Farm Care Home for 20 months with vascular dementia.
In that time all the staff were so caring and kind, both to him and us.
The food was very good and his room was clean and tidy. It's a very homely place and we were always greeted with smiles and hellos when visiting. We were
always informed of his progress.

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Review from Sharon D (Daughter of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and compassion given to my dad by all staff, nothing was too much trouble and staff always went above and beyond. They are all very dedicated. All staff offered me a great deal of support during my dad's stay. They are all amazing. Thank you.

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Review from June B (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the home. The staff is very friendly and caring. Looked after my Mum right up to her death on 3rd January. They also were very caring to me on the sad occasions, lots of hugs and kind chats. If I needed a chat they were more than happy to listen and help. The rooms were well equipped
and always clean and tidy. The manager was also very friendly too, always ready to help and listen when I needed a chat about anything. I couldn't find fault with anything there. I can only praise them all up always.

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Review from Pauline H (Wife of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very caring, the home was always clean and bright, the food was always spot on.

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Review from G C (Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is just the best thing to happen to me. They've done a good job on my legs in no time still.
The staff are brilliant at their jobs. I get on so well with them all and I think they like me.

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Review from D R (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home now for over two years and in that time her mental wellbeing and confidence has increased considerably. I consider this is because the carers are always available and attentive to her needs and she knows that they will help her with any problem that may arise. All
the carers are always polite, helpful and respectful at all times.

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Review from Christopher W (Relative of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for 11+ years. There have been many changes which are improvements on improvements. The staff all seem to be caring and conscientious making for a happy and content atmosphere for the service users. Overall comfort and cleanliness are to the fore and the well being of the services
users is apparent.

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Review from Donna B (Granddaughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Manor Farm very welcoming to all our family, the care given to my nan is amazing! We can't fault it so far, if we ever have any problems we feel we can share these and they will be dealt with. Thanks to Manor Farm my nan is getting the lovely care she deserves.

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Review from Julie B (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful, bedrooms lovely and clean, meals served well. My mum has settled in very well. I would recommend Manor Farm to anyone with a family member who is looking for a care home.
I can't fault it at all. Thank you for making my mum learn to move on after losing her husband.
Many thanks.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Manor Farm Care Home is calculated as follows: ( (322 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 391 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager

Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!

Shona

Shona Boyle

Job Title: Head of Care

Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.

Kate

Kate Hendry

Job Title: Administrator

Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.

Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping

Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.

Nathan

Nathan Moore

Job Title: Maintenance

Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.

Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.

Michelle

Michelle

Job Title: Activities Coordinator

Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.

Amanda

Amanda

Job Title: Activities Coordinator

Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Farm Care Home to verify any information. View our terms and conditions. Manor Farm Care Home has an Enhanced Service - more info.