Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ

Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and it adopts a systematic approach to the requirements of each individual.

The care home keeps staff happy and motivated to ensure that turnover is low. Its open and friendly management team allows staff, residents and family members to share any concerns or ideas freely.

The care home is focused on the six values of care, these being: independence, choice, dignity, rights, fulfillment and privacy.

Group: KRG Healthcare

Person in charge: Sue Hill (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: All Enquiries Welcome. Ages 65+.

Languages Spoken by Staff (other than English): French, Portuguese

Single Rooms: 17

Shared Rooms: 4

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Please contact the office for more information.

Parking:

There are plenty of parking spaces available on the property.

Latest Care Quality Commission* Report on Manor Farm Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Manor Farm Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Manor Farm Care Home is calculated as follows: ( (36 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Manor Farm Care Home has a Review Score of 9.5 (9.458) from 6 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor Farm Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor Farm Care Home

  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My Mother's health and well being (mentally and physically) has vastly improved over the year since she first entered Manor Farm for respite care initially. The care she has received from all the staff has been genuine and caring. As a family, we are eternally grateful for the help and assistance that has been given to my mother from the staff at Manor Farm.

How likely would you be to recommend Manor Farm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Since new management have been in post the appearance of the home has been transformed for the better, along with regular outings and in-house activities for the residents. The chefs provide a great variety of home cooked food and the mid-morning and afternoon trolley service is well presented and has a good varied selection, much improved, well done. The care and attention of the residents is excellent. On my visits I am always welcomed and treated with respect.

How likely would you be to recommend Manor Farm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I feel that the care home is well managed and that the residents of the home are safe and well looked after with dignity and respect.

How likely would you be to recommend Manor Farm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

It is always a pleasant experience visiting Auntie at Manor Farm. The staff are friendly, it has a good atmosphere and always smells nice and fresh - very important.

How likely would you be to recommend Manor Farm Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

A dear friend has been a resident at Manor farm for some time. The care she receives and the welcome afforded me has always been excellent.
The home is beautifully presented, with great attention to detail. The lounge looks like one you have at home, residents sit in groups, not around the edges of the room. Furniture, clean and modern. Television available but not on all the time, as residents encouraged to participate in activities of all sorts. Always something going on.
They have a variety of outings, at least once a week, chosen by the residents. A library of books available, and quiet places to read if they wish. Tea and coffee making facilities available in a small cafe for friends and family to use adjacent to the resident's lounge. A wonderful and varied menu is available every day and is displayed outside the dining room and on each table. Professional chefs take a pride in what is presented.
She has a named carer, a beautiful room, and is immaculate in her appearance. Happy.

How likely would you be to recommend Manor Farm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My wife and I have seen a huge improvement what a difference a year can make with the correct Management in place, the personal care is much better, food is prepared and tasty, and details of how much and what is eaten, access to the building and garden has been sorted out at last, before access to the garden was via the laundry room which has never been actable.

The management and staff have made the home much nicer, more pictures and day trips are a welcome addition to morale.

How likely would you be to recommend Manor Farm Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Manor Farm Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Manor Farm Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Manor Farm Care Home