Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 85 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1325
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1325

Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.

These prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kylie Child (Manager)

Local Authority / Social Services

Admission Criteria

  • All Enquiries Welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (3)

Visiting

  • Please contact the office for more information.

Parking

  • There are plenty of parking spaces available on the property.

Manor Farm Care Home Reviews (85)

Total of 85, showing 41-60
9.8

Manor Farm Care Home has a Review Score of 9.8 (9.808) out of 10, based on 33 reviews in the last 2 years. Over all time Manor Farm Care Home has 85 reviews.

Overall Experience

  • 71
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Date Published

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Review from Carol N (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a very warm and friendly atmosphere. I especially love the way staff interact with residents. There are plenty of activities, entertainment and outings and nothing seems too much trouble.

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Review from Dawn B (Niece of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Manor Farm Care Home is a wonderful place. The staff are all friendly and caring. It has a lovely homely feel to it. My aunty is happy and knowing she is happy it makes us as a family happy. Knowing she is well looked after in every sense of the word. I could recommend Manor Farm Care
Home to everyone, it's a wonderful care home.

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Review from Bernard K (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like one big family with the staff treating the residents with respect but also lovingly and with great passion. Although suffering from dementia, Mum always seemed contented on our visits and we would be offered a cup of tea by the wonderful staff. I have absolutely no regrets about moving
Mum into Manor Farm and would recommend it to anyone with the need to find a caring home for a relative.

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Review from E S (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They treated every resident as an individual, tailoring things to suit them. There is no regimental timetable, if Dad wanted a lie-in, that was okay. Every day there is some form of stimulation. Dad could be awkward but they willingly dealt with his moods and gave him lots of encouragement. All the
residents were clean and tidy. The staff are very caring, friendly and welcoming. Dad really enjoyed the garden, trips out and entertainment. We had looked at other homes but I am so pleased that we opted for Manor Farm. Visitors were always welcome at any time.

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Review from June W (Friend of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff very friendly and helpful. My friend always looks clean and tidily dressed.

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Review from G W (Sister of Resident) published on 26 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the home for about 16 months now. As a result of her condition, she cannot communicate very well, and it must be difficult for the staff to understand her needs. I've always found the staff extremely patient, kind and caring to my sister, which is all you can ask for. They take
her to activities, and although it is hard for her to join in, she seems to enjoy the interaction. I feel the staff can't do enough for the residents, including my sister, and the residents all seem happy and contented, which gives great peace of mind to the family.

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Review from G M (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home provided excellent care for my 96-year-old mother. She was so appreciative of all the personal attention during her respite period and for 4 weeks thereafter until she passed peacefully at the local hospital. Thank you so much for making my mum so comfortable.

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Review from Raife J (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm Care Home provides an extremely professional and kind service. All the staff are friendly and approachable. It has been a godsend for my mother and we as a family, are so grateful.

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Review from Kerrilyn B (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff who seem to really care about the residents. My mum is always clean and tidy and happy when I visit.

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Review from P K (Daughter-in-law of Resident) published on 10 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law seems to be looked after very well and is happy.

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Review from Sam A (Granddaughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t ask for a better place or staff to care for my nanny. She is constantly smiling, has made several friends and is always occupied with many many choices of activities. The staff always keep us informed and involved with calls, photos and videos. Considering my nanny didn’t want to leave her
house and go into care, she hasn’t stopped smiling since she stepped foot in Manor Farm. I cannot recommend Manor Farm highly enough.

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Review from Jane A (Daughter-in-law of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Manor Farm since February 2021. Through these very difficult and challenging times, the staff and management have all done their very best to ensure that the patients, their families and of course themselves remain safe, well and optimistic. Nothing is ever too
much trouble. Everyone who works there is committed to the same outcome, the safety and well being of the residents. Keeping the ‘troops’ entertained and well-fed paramount. Keeping family informed of their loved ones well-being spot on. We were all as a family concerned at whether our once fiercely independent Mum, mum in law and Grandma would settle into care home life. We are delighted to say she has done so and very well too and that has to be down to the warm and caring attitude of all the staff at Manor Farm. Thank you and well done.

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Review from Lisa G (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very difficult for all of us when my lovely nan had to go into a care home especially during the Covid pandemic but when visiting and seeing the lovely residents and staff we knew she would be happy. The communication with staff is excellent and I love seeing all the photos of the residents having
fun.

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Review from Michelle S (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was so lovely to be able to visit my grandad again. All staff were very friendly and welcoming and it all felt very Covid safe.
Everywhere was extremely clean and the smell of home-cooked food was really nice.
The garden looked really lovely and a great area for the residents and visitors to enjoy.
Looking
forward to visiting again soon.

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Review from Teresa A (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the help, love and care they have given my mum. Mum is so happy and made a lovely friend. The staff keep me informed with everything that is going on and I could not ask for a better group of people to be looking after Mum.

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Review from Hayley C (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has been in the care home for about 18 months she loves it. I know she has a special friend in there and they have a lot of good times together. I know my nanny did not want to go into a home but she is so happy there and they have really looked after her and kept us in regular contact with
her. There has been great activities for her and she has excelled so much thank you.

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Review from Hannah S (Granddaughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm are Fantastic! My nan moved into the home a few years back and they are brilliant with her. She has made so many friends both residents and carers, they are always participating in activities with her and the other residents and they care for them like they are their own family. We receive
regular photos and updates on the Facebook page of her and she is always smiling. We know she is in brilliant hands. We couldn't be more grateful for the staff. They deserve a 100 rating!

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Review from Clare T (Granddaughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s difficult to have to decide to get more help for your loved ones. A great aunt is here so when it came to somewhere for my lovely nan I knew this was the right place. The care that the staff give is absolutely brilliant. I cannot praise Manor Farm Care Home enough. All through the Covid pandemic,
when we couldn’t visit, I loved seeing all the activities that the staff and residents did together. Lovely photos of my nan, baking, colouring and making bunting. Just great. Well done to you all.

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Review from I C (Friend of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this pandemic, the care you have shown was up to date with Government guidelines. Following that, all residents, staff members and visitors felt safe and supported throughout the pandemic. Please keep up the good work and thank you for all your love and help.

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Review from K A (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Manor Farm. The staff are excellent and include her and myself in everything. I could not ask for more and do not worry when I leave her as I know she is safe and very well cared for. Thank you to everyone for the kindness and care you give my mum and the chef needs a huge thank
you, the food is wonderful.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Manor Farm Care Home is calculated as follows: ( (322 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 391 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager

Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!

Shona

Shona Boyle

Job Title: Head of Care

Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.

Kate

Kate Hendry

Job Title: Administrator

Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.

Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping

Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.

Nathan

Nathan Moore

Job Title: Maintenance

Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.

Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.

Michelle

Michelle

Job Title: Activities Coordinator

Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.

Amanda

Amanda

Job Title: Activities Coordinator

Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Farm Care Home to verify any information. View our terms and conditions. Manor Farm Care Home has an Enhanced Service - more info.