Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 91 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.
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Care Provided by Manor Farm Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.

Contact Manor Farm Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Manor Farm Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kylie Child (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (3)

Visiting

  • Please contact the office for more information.

Parking

  • There are plenty of parking spaces available on the property.

Manor Farm Care Home Reviews (91)

9.8

Manor Farm Care Home has a Review Score of 9.8 (9.802) out of 10, based on 33 reviews in the last 2 years.
Over all time Manor Farm Care Home has 91 reviews.

Overall Experience
  • 77
  • 14
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Date Published
  • 91
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Reviewer Connection to Manor Farm Care Home
  • 32
  • 18
  • 10
  • 6
  • 4
  • 3
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  • 2
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  • 1
  • 1
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Total of 91, showing 41-60
Review from R C (Son-in-law of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother-in-law has been at Manor Farm, she always looks happy and contented. The only thing is as you come into the care home it's a stone drive and if you take Mum out in her wheelchair it's quite hard to push it, a path of some description would be good.
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Review from Meg B (Daughter of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, warm and friendly home. Residents and visitors are made to feel comfortable and relaxed. Good range of activities personally tailored to suit. Brilliant food and competent, friendly and cheerful staff.
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Review from Carol D (Daughter of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently stayed for lunch with my Mother then went for afternoon tea at a local restaurant. The staff are always happy and very helpful. I have an Aunt who has been a resident here for a number of years who my cousin and I visited regularly so when my Mother needed more care I knew where she would
be looked after very well.
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Review from Margaret F (Wife of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and caring, willing to help look after residents and visitors. My grateful thanks to them all for looking after my husband.
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Review from Joyce P (Sister of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely home, such nice ladies. We always get such a lovely welcome. I was so pleased to see my sister looking so well and happy.
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Review from Susan L (Daughter-in-law of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were invited to celebrate King Charles's coronation at Manor Farm. We had a wonderful day with Mum. The food that was laid on was fantastic, the entertainer that came was so good. As he sang to the clients their faces beamed, it was a joy to see. I did notice all the time we were there, there was
not one time the clients were left alone. Excellent. Thank you all at Manor Farm.
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Review from Carol N (Daughter of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has a very warm and friendly atmosphere. I especially love the way staff interact with residents. There are plenty of activities, entertainment and outings and nothing seems too much trouble.
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Review from Dawn B (Niece of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, Manor Farm Care Home is a wonderful place. The staff are all friendly and caring. It has a lovely homely feel to it. My aunty is happy and knowing she is happy it makes us as a family happy. Knowing she is well looked after in every sense of the word. I could recommend Manor Farm Care
Home to everyone, it's a wonderful care home.
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Review from Bernard K (Son of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is like one big family with the staff treating the residents with respect but also lovingly and with great passion. Although suffering from dementia, Mum always seemed contented on our visits and we would be offered a cup of tea by the wonderful staff. I have absolutely no regrets about moving
Mum into Manor Farm and would recommend it to anyone with the need to find a caring home for a relative.
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Review from E S (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They treated every resident as an individual, tailoring things to suit them. There is no regimental timetable, if Dad wanted a lie-in, that was okay. Every day there is some form of stimulation. Dad could be awkward but they willingly dealt with his moods and gave him lots of encouragement. All the
residents were clean and tidy. The staff are very caring, friendly and welcoming. Dad really enjoyed the garden, trips out and entertainment. We had looked at other homes but I am so pleased that we opted for Manor Farm. Visitors were always welcome at any time.
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Review from June W (Friend of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the staff very friendly and helpful. My friend always looks clean and tidily dressed.
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Review from G W (Sister of Resident) published on 26 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in the home for about 16 months now. As a result of her condition, she cannot communicate very well, and it must be difficult for the staff to understand her needs. I've always found the staff extremely patient, kind and caring to my sister, which is all you can ask for. They take
her to activities, and although it is hard for her to join in, she seems to enjoy the interaction. I feel the staff can't do enough for the residents, including my sister, and the residents all seem happy and contented, which gives great peace of mind to the family.
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Review from G M (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home provided excellent care for my 96-year-old mother. She was so appreciative of all the personal attention during her respite period and for 4 weeks thereafter until she passed peacefully at the local hospital. Thank you so much for making my mum so comfortable.
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Review from Raife J (Son of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Farm Care Home provides an extremely professional and kind service. All the staff are friendly and approachable. It has been a godsend for my mother and we as a family, are so grateful.
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Review from Kerrilyn B (Daughter of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff who seem to really care about the residents. My mum is always clean and tidy and happy when I visit.
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Review from P K (Daughter-in-law of Resident) published on 10 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law seems to be looked after very well and is happy.
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Review from Sam A (Granddaughter of Resident) published on 5 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t ask for a better place or staff to care for my nanny. She is constantly smiling, has made several friends and is always occupied with many many choices of activities. The staff always keep us informed and involved with calls, photos and videos. Considering my nanny didn’t want to leave her
house and go into care, she hasn’t stopped smiling since she stepped foot in Manor Farm. I cannot recommend Manor Farm highly enough.
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Review from Jane A (Daughter-in-law of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at Manor Farm since February 2021. Through these very difficult and challenging times, the staff and management have all done their very best to ensure that the patients, their families and of course themselves remain safe, well and optimistic. Nothing is ever too
much trouble. Everyone who works there is committed to the same outcome, the safety and well being of the residents. Keeping the ‘troops’ entertained and well-fed paramount. Keeping family informed of their loved ones well-being spot on. We were all as a family concerned at whether our once fiercely independent Mum, mum in law and Grandma would settle into care home life. We are delighted to say she has done so and very well too and that has to be down to the warm and caring attitude of all the staff at Manor Farm. Thank you and well done.
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Review from Lisa G (Granddaughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was very difficult for all of us when my lovely nan had to go into a care home especially during the Covid pandemic but when visiting and seeing the lovely residents and staff we knew she would be happy. The communication with staff is excellent and I love seeing all the photos of the residents having
fun.
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Review from Michelle S (Granddaughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was so lovely to be able to visit my grandad again. All staff were very friendly and welcoming and it all felt very Covid safe.
Everywhere was extremely clean and the smell of home-cooked food was really nice.
The garden looked really lovely and a great area for the residents and visitors to enjoy.
Looking
forward to visiting again soon.
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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Manor Farm Care Home is calculated as follows: ( (320 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 389 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!

Shona

Shona Boyle

Job Title: Head of Care Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.

Kate

Kate Hendry

Job Title: Administrator Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.

Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.

Nathan

Nathan Moore

Job Title: Maintenance Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.

Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.

Michelle

Michelle

Job Title: Activities Coordinator Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.

Amanda

Amanda

Job Title: Activities Coordinator Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Farm Care Home to verify any information. View our terms and conditions. Manor Farm Care Home has an Enhanced Service - more info.