Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 85 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1325
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1325

Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.

These prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kylie Child (Manager)

Local Authority / Social Services

Admission Criteria

  • All Enquiries Welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (3)

Visiting

  • Please contact the office for more information.

Parking

  • There are plenty of parking spaces available on the property.

Manor Farm Care Home Reviews (85)

Total of 85, showing 21-40
9.8

Manor Farm Care Home has a Review Score of 9.8 (9.808) out of 10, based on 33 reviews in the last 2 years. Over all time Manor Farm Care Home has 85 reviews.

Overall Experience

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Review from Tracey S (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Manor Farm in January after being in hospital for 14 weeks, the welcome she got was lovely and warm from all the staff, who are amazing by the way. As a family, we are very happy to see Mum being looked after in such a lovely place, her room is pretty, with all her own things, the food is
good with plenty of cups of tea for all visitors to enjoy while listening to the entertainment in an afternoon. I know my mum will be happy here, thank you!

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Review from J S (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm has made my mum very welcome. They are warm, friendly and very caring. A very professional welcome to the family too as it is always a difficult decision. We feel confident Mum will be happy here. The food is good and so is the entertainment. Nothing is too much trouble.

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Review from Michael C (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum was in a home in London and was very unhappy there. Sometimes we would visit and find her in tears. My brother found Manor Farm Care Home near where he lives. We feel lucky to have gotten her a place there. The home is a very attractive building set in green and leafy surroundings.
It is just outside a small village of Kessingland which is very close to the sea where she can get some sea air and be walked (in her wheelchair) along the beach paths. There is also a nice pub on the beach where Mum can take a glass of her favourite tipple. The staff at the home are amazing. They chat and are jolly all the time to various residents, and are attentive to all their needs. They also laid on a very nice 90th birthday party for Mum. She is being looked after well. We believe she is very happy there at Manor Farm Care Home.

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Review from J H (Brother of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my sister's arrival at the home, she had a warm homely welcome, all the staff were very good and have looked after my sister very well, she seemed to have settled in and was happy. Thank you all.

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Review from K C (Son of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the care home from the moment they took my mother in. The staff immediately extended the hand of friendship and took great care of Mum. Management explained how things work in the home and produced an extensive care plan. Communication with staff is easy and nothing is too much trouble.
Mum has settled in well and is very happy at Manor Farm, highly recommend this care home.

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Review from John C (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in a home in London and had deteriorated to the point we had said our goodbyes on two occasions. She would rock in her wheelchair in a manic depression.
We decided to transfer her to Manor Farm as a last-ditch attempt, the best decision we ever made. She has been here since August and
is so happy. She, and us, love the staff who are all so caring, crazy, funny and so attentive to everyone's needs. Mum actually gets up and walks a little with her walker and isn't left in her wheelchair all day.
My mum is so much better now we actually get to take her out for short trips to the theatre, for lunches, etc. and each day we visit she is so happy and always laughing. It's great that everyone is encouraged to sit in the communal lounge or dining room and mix and are not left in their bedrooms.
The food is great, the home is great and the staff are fantastic.

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Review from Stuart P (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and attentive to the residents.

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Review from D H (Son of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum gets looked after well staff are very polite at all times. Can't do enough for Mum. It has made Mum's life so much better and it is good to know she is being looked after and not on her own anymore.

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Review from Pam C (Brother of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has just passed away. I was happy with how he was looked after. For three and a half years kept clean and tidy. He was so happy when he was well. Thank you to all the staff. He even joined in with some of the activities such as bingo.

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Review from Peter F (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father is happy and well looked after, nothing is too much trouble for the staff. Visitors are made welcome and can visit any time of day. Very happy with the care Father receives and would always recommend Manor Farm Care Home.

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Review from Neville C (Nephew of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received excellent care, especially with the last 2 months before he passed. Nothing too much bother with the staff. Even though towards the end he became bit more aggressive. Just want to say a huge thank you to all the carers
You made the last 3 years of his life far more pleasant than he
was used to.
We knew he was safe and being well looked after. Thanks again.

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Review from Jamie H (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my mother in care was very last minute due to the ill health of my father. The Manor Farm team were beyond amazing, completely blowing any expectations.
The family are incredibly grateful to the carers in particular who visited my mother prior to her being admitted and with good humour and
endless empathy explained everything and made the experience as easy as I could have ever hoped. Angels.

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Review from Sara B (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this after the death of my lovely Dad who was a resident at Manor Farm for 6 years.
He was cared for and supported wonderfully by all the staff throughout his stay and most importantly the last week he was kept so comfortable and free of pain. They helped me through the last difficult
days for which I thank them so much.

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Review from David M (Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite after 15 stays in hospital (including 3 operations) in the past 18 months. I was made most welcome. All the staff were very understanding of my needs and concerns. As to the carers, they were there on hand 24 hours a day or night. I didn't have to lift a finger any request was
fulfilled in a couple of minutes.

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Review from R C (Son-in-law of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law has been at Manor Farm, she always looks happy and contented. The only thing is as you come into the care home it's a stone drive and if you take Mum out in her wheelchair it's quite hard to push it, a path of some description would be good.

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Review from Meg B (Daughter of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, warm and friendly home. Residents and visitors are made to feel comfortable and relaxed. Good range of activities personally tailored to suit. Brilliant food and competent, friendly and cheerful staff.

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Review from Carol D (Daughter of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently stayed for lunch with my Mother then went for afternoon tea at a local restaurant. The staff are always happy and very helpful. I have an Aunt who has been a resident here for a number of years who my cousin and I visited regularly so when my Mother needed more care I knew where she would
be looked after very well.

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Review from Margaret F (Wife of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring, willing to help look after residents and visitors. My grateful thanks to them all for looking after my husband.

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Review from Joyce P (Sister of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home, such nice ladies. We always get such a lovely welcome. I was so pleased to see my sister looking so well and happy.

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Review from Susan L (Daughter-in-law of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were invited to celebrate King Charles's coronation at Manor Farm. We had a wonderful day with Mum. The food that was laid on was fantastic, the entertainer that came was so good. As he sang to the clients their faces beamed, it was a joy to see. I did notice all the time we were there, there was
not one time the clients were left alone. Excellent. Thank you all at Manor Farm.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Manor Farm Care Home is calculated as follows: ( (322 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 391 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager

Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!

Shona

Shona Boyle

Job Title: Head of Care

Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.

Kate

Kate Hendry

Job Title: Administrator

Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.

Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping

Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.

Nathan

Nathan Moore

Job Title: Maintenance

Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.

Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.

Michelle

Michelle

Job Title: Activities Coordinator

Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.

Amanda

Amanda

Job Title: Activities Coordinator

Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.

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