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Norwood House

Little Moor Road, Middleton, Saxmundham, Suffolk IP17 3JZ
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Norwood House, Saxmundham
Norwood House, Saxmundham
Norwood House, Saxmundham

Norwood House care home in Saxmunham is a welcoming home for people needing care.

Operated by County Care Homes, the care home is situated in Middleton Moor with views of five acres of parkland.

The 71-bed care home has en suite bathrooms.

The care home also has facilities for couples who want to stay together while receiving care.

There are quiet areas as well as communal lounges for residents, family and friends.

Care Provided by Norwood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,574From £1,574
Residential Dementia CareFrom £1,574From £1,574

Contact Norwood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Laura Banks(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • Norwood House has no set visiting times and therefore visitors are welcome at any time

Parking

  • Norwood House has ample parking within the grounds, also has two assisted parking spaces outside the main reception area. If you require assistance with parking or entering the home please speak to a member of staff.

Norwood House Reviews (36)

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9.5

Norwood House has a Review Score of 9.5 (9.546) out of 10, based on 22 reviews in the last 2 years. Over all time Norwood House has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from L W (Friend of Resident) published on 13 March 2026 Submitted via Postal Card
Overall Experience

The toilet on ground floor in reception/hall was is quite dirty walls, floor, decor all quite filthy and in bad repair. Toilet bowl is disgusting. Black with limescale. Poor dated decoration. Unhygienic. Unbelievable for cost of staying there. Staff are friendly.

Reply from ABBIE-ROSE REARDON, Admin at Norwood House

Thank you for your review, we value all feedback here at Norwood House. We are sorry for your experience whilst using the facilities in the foyer toilet during your visit here at the home. Please rest assured that we are aware renovations within the home have made this area a higher foot traffic...  

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Review from Lesley K (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Postal Card
Overall Experience

Mum has now been at Norwood House 18 months, she has settled in well and in her words she says she has no complaints. What so ever. All the staff/care workers are kind and very friendly. Anything we have asked for or about has been addressed at once. It's lovely to see that a lot of improvements are going on with the new owners. It's lovely to know that mum is safe and as happy as she can be at this great age.

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Review from M W (Resident / Service User) published on 11 February 2026 Submitted via Postal Card
Overall Experience

Staff friendly and kind. Food plenty good selection nice having snacks nearby. Home nice and warm sometime a bit chilly. Clothing nice and clean. Keep me clean as well. Home is always clean and tidy. Can't comment on management as don't see them much. Had a lovely Christmas here with my family. Some carers are more careful with the hoist than others when moving me.

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Review from A R (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Our family are extremely happy with Norwood House and how my mum is treated. She's been in there a number of years and is so happy. Visiting is always a pleasure and I no longer have to worry about her or her care in any way. Im eternally grateful.

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Review from Wendy C (Daughter-in-law of Resident) published on 7 July 2025 Submitted via Postal Card
Overall Experience

Everyone is very helpful and the home is very clean, nothing is too much trouble. The residents are well looked after, the entertainment is excellent and the food is amazing. You couldn't ask for a better place for your loved ones.

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Review from C H (Sister of Resident) published on 4 July 2025 Submitted via Website
Overall Experience

As a visitor to Norwood home,I find it very welcoming,the staff are always there to help,a lovely comfortable feel to the place,tea and coffee and snacks though out the day for the residents and visitors, the food is excellent, my relative is happy as he likes to smoke, and there is an area for that,he is treated very well,as I know he can be challenging, they have a hairdresser,a salon where the ladies can get there nails done and entertainment at the weekend, ,the TV room, a lot of different areas to go in,for them,to me it's like a 5 star hotel, nothing is to much trouble for the staff, excellent, I would highly recommend Norwood house,in Saxmundham,for a loved one to live in.

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Review from Stephen C (Nephew of Resident) published on 3 July 2025 Submitted via Postal Card
Overall Experience

My uncle came here last year from another care home which was closed down for being so bad. Where my uncle in their care received a broken hip, needed replacement, broken fingers, black eye. Since he came here he has had good food and cared for. Staff treating him well and myself & 2 little dogs when we visit him.

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Review from K T (Daughter-in-law of Resident) published on 2 July 2025 Submitted via Postal Card
Overall Experience

He has settled in very well & we were very happy how he looked & reacted to us. This is a lovely home & we are pleased to have him here.

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Review from Cheryl S (Daughter-in-law of Resident) published on 30 June 2025 Submitted via Website
Overall Experience

We are very lucky that we found Norwood House, it is an ideal setting for Mum, they always have so much going on and the staff are fab. We have never had any concerns and they always keep us updated about whats going on. The level of care and compassion is excellent and all the residents seem happy in their environment.

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Review from Lucy H (Niece of Resident) published on 30 June 2025 Submitted via Website
Overall Experience

Overall we are happy with Norwood House and the care our auntie is getting. When we have had concerns these have been dealt with satisfactorily. Our auntie has very advanced dementia so cannot communicate or join in with activities but when we have visited the other residents seem to be enjoying the entertainment

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Review from L M (Friend of Resident) published on 30 June 2025 Submitted via Website
Overall Experience

The manager and the team at Norwood House make a comfortable and jolly environment that makes a compfortable place for my friend to live. He is given a good level of independance and ability to participate in the many activities on their weekly and seasonal calander.

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Review from Charlotte R (Daughter of Resident) published on 30 June 2025 Submitted via Website
Overall Experience
I am very happy with the quality of care that my Mum is receiving and find all of the staff incredible at Norwood House.

I am contacted immediately if there is any issue with my Mum and I feel that her care is their utmost priority, thank you.

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Review from Hannah R (Daughter of Resident) published on 30 June 2025 Submitted via Website
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My mother seemed happy and well looked after. The staff were attentive and caring. Reception staff were friendly and helpful. Overall the home seemed clean, and the environment had been well thought through for the needs of the residents.

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Review from J D (Daughter of Resident) published on 30 June 2025 Submitted via Website
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We had a very nice birthday visit with a loved one .A beautiful home made cake and we were invited to stay for lunch . It was so nice that alot of staff came to sing happy birthday to mum ,which she responded to very well.

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Review from M A (Friend of Resident) published on 27 June 2025 Submitted via Website
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The staff at Norwood House is amazing, always willing to help. They are very caring of all residents and their families. They support the residents in numerous activities, they have a large range of different foods, etc. I visit many homes due to my work, and I can say it's the best I have been to.

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Review from Katie D (Daughter of Resident) published on 26 June 2025 Submitted via Website
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Brilliant care home, staff seem lovely very approachable, friendly and have the service users best interests at heart including management team. the service users including my mum look well cared for, the home do lots of activities to keep them occupied, and the food looks absolutely amazing . When I visited my mum they made her what she wanted to eat as she didn't want what was on the menu what was very thoughtful and always make me feel welcome I would definitely recommend this care home to friends and family. Very personal centred care well done to the whole team and a special thank you for keeping my mum safe and well

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Review from S G (Daughter-in-law of Resident) published on 26 June 2025 Submitted via Website
Overall Experience
Excellent, friendly caring home..we visit regularly and the staff are amazing .they are very competent and treat the residents with so much care and affection. Entertainment for the residents is excellent .The staff ensure residents care needs are met, not just the physical day to day care but also the mental well being and emotional well being of residents too..meals are fantastic. All staff are very friendly smiley,and welcoming.

Would highly recommend

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Review from Samantha L (Next of Kin) published on 26 June 2025 Submitted via Website
Overall Experience

We were greeted by very polite staff at entrance and polite staff in the living room. Norwood House is very well located. Mr Shanks can be difficult but staff seem to have a lot of patience, we also get regular updates on how he is doing.

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Review from Nikita B (Daughter of Resident) published on 26 June 2025 Submitted via Website
Overall Experience
I am very happy with the care my dad receives at Norwood. All the staff are lovely, kind and caring. My dad can be difficult but is dealt with in the most caring and polite way, they always do all they can to help him.
All the staff are so friendly when I visit and if I have any questions they are more than happy to help.
I'm so pleased my dad has settled at Norwood after a really difficult year and many moves.
The care home is in a beautiful setting and has a nice feel to it, lovely group seating areas and also quiet areas too.

Thank you.

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Review from M Z (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

My mum has been given the utmost care in the seven years she has been at Norwood House. To date, she is unable to walk anywhere so takes her meals in the lounge. There are days when I visit that her finger nails are dirty & hair needs washing, so I wish that could be taken care of more frequently. Apart from that, she appears quite happy.

Reply from Jose Simoes, Registered Manager at Norwood House

Dear Maxine,Thank you for taking the time to share your review. Please rest assured that we take your concerns seriously, and we will ensure that the issues raised are thoroughly addressed.If you have any further concerns, please dont hesitate to come and see usour door is always open.Best regards,General Manager

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Meet the Team (7)

Laura Banks
Laura BanksJob Title:Home Manager

Laura brings 25 years of experience in health and social care and has been a valued part of the Norwood House team for over 9 years. She began her career as a cook but quickly discovered her true passion for caring. From there, she progressed through roles as a care assistant and senior carer, before moving into domiciliary care, where she managed teams and supported homes through challenging times.

Laura is dedicated to building an environment where everyone feels truly at home. Her focus is on creating a warm, supportive environment where residents and staff thrive, as well as feel valued and heard. She has a particular interest in palliative care, ensuring dignity, compassion and comfort during residents’ final days.

Outside of work, she enjoys skiing and sailing, and recently achieved her skipper’s licence – combining her love of the outdoors with her sense of adventure.

Jessica Chilvers
Jessica ChilversJob Title:Assistant Manager

Jess began her career in care at just 18, starting as a care assistant in a dementia care home. From the outset, she discovered a genuine passion for supporting elderly residents living with dementia, providing them with compassionate, person-centred care. Over the years, Jess gained valuable experience across various settings, including domiciliary care, but always felt most at home in residential care. Her dedication and strong work ethic saw her quickly progress – becoming a senior care assistant by 19 and being promoted to Head of Care at 25.

Since joining Norwood House, Jess has continued to demonstrate her commitment, professionalism, and leadership, earning three promotions, most recently to Assistant Manager. She takes great pride in supporting her team and always strives for Norwood House to deliver exceptional care, with the goal of achieving an Outstanding rating from the CQC.

Julie Wood
Julie WoodJob Title:Administrator
Julie joined Norwood House a year ago, bringing with her over 20 years of experience in customer service and administration. Though new to the residential care sector, she has quickly become a warm and welcoming presence at the home.

She believes that every person who walks through our doors here at Norwood House should be greeted with warmth and a welcoming smile. Julie has strong family values, and it is important to her that she treats our residents with dignity and respect, in the same way she would expect her own family to be treated and looked after.

Julie is approachable and always takes time to listen, offering support not only to residents but also to their loved ones during what can be an emotional journey.

Away from work, Julie is a wife and mother who enjoys building memories and spending quality time with her family, outdoor activities including camping, fishing, and going to the football.

Abbie Reardon
Abbie ReardonJob Title:Administrator

Abbie has 10 years’ experience in Social Care and administration and is passionate about creating a positive, caring and supportive environment for our residents, relatives and staff alike. Abbie has become known for her bubbly and friendly personality since becoming part of the Norwood House family just over a year ago, and always has a smile for everyone.

Abbie is enthusiastic about her role and committed to ensuring that, for her part, it ensures that Norwood House continues to provide exemplary and thoughtful care to all residents in our care.

Outside of work, Abbie is a busy mother of three, enjoys being outdoors in nature and the fresh air with her family and relishes a good book. Abbie is always eager to assist with ideas to provide our residents with activities and trips to support their overall well-being and enrich their lives.

Julie Mee
Julie MeeJob Title:Kitchen Manager

Julie is passionate about ensuring every resident receives the nutrition and care they need to support their well-being. With a bubbly and enthusiastic nature, she is always happy to have a chat with the residents and thoroughly enjoys her job. She takes great pride in maintaining the highest standards within the catering department, overseeing the day-to-day operations and ensuring all documentation remains accurate and up to date.

Julie is equally committed to supporting her team’s learning and development, offering ongoing guidance and encouragement to help them grow in their roles. Julie reviews the residents’ weights and nutritional needs to ensure they receive personalised support. Her dedication and attention to detail help to create a dining experience that contributes to residents’ overall health and happiness.

When Julie is not at work, she enjoys outings with her three children and her husband, and loves reading a good book in the garden.

Gemma Johnson
Gemma JohnsonJob Title:Head housekeeper/Infection prevention and control lead

Gemma has been part of the Norwood House team for two years, bringing over 20 years of housekeeping experience. She is passionate about maintaining the highest standards of cleanliness and always strives to create a warm, comfortable environment for residents and visitors. Gemma takes great pride in her work and is always willing to help wherever she can, supporting both her colleagues and residents with care and enthusiasm. She understands the importance of attention to detail in creating a safe and welcoming home.

Outside of work, Gemma enjoys spending time with friends and family, taking long walks with her dogs, and baking delicious treats. She often brings her homemade bakes into work for her colleagues to have a sweet treat!

Stuart Cox
Stuart CoxJob Title:Facilities Manager

Stuart has spent the past four years working in care home maintenance. He has spent his entire career in the building trade and previously owned his own building company for many years. Stuart is passionate about working in the care industry, as it allows him to support some of the most vulnerable members of society – something he finds deeply rewarding. He believes that no job is too small and is committed to doing his best to achieve the desired results in every project he undertakes.

In his personal life, Stuart is married and has three sons. He is a football enthusiast and a season ticket holder for Ipswich Town FC.

Frequently Asked Questions about Norwood House

What types of Care is Norwood House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norwood House have?

There are 62 Single Rooms.

What are the Facilities & Services at Norwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Norwood House to the centre of Saxmundham?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood House to verify any information. View our terms and conditions. Norwood House has an Enhanced Service -more info.