






Norwood House care home in Saxmunham is a welcoming home for people needing care.
Operated by County Care Homes, the care home is situated in Middleton Moor with views of five acres of parkland.
The 71-bed care home has en suite bathrooms.
The care home also has facilities for couples who want to stay together while receiving care.
There are quiet areas as well as communal lounges for residents, family and friends.
Care Provided by Norwood House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Norwood House for full pricing details and T&Cs.
Contact Norwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Holmwood House Holdings
- Private Owned
Person in charge
- Laura Banks(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Norwood House has no set visiting times and therefore visitors are welcome at any time
Parking
- Norwood House has ample parking within the grounds, also has two assisted parking spaces outside the main reception area. If you require assistance with parking or entering the home please speak to a member of staff.
Norwood House Reviews (36)
Norwood House has a Review Score of 9.5 (9.546) out of 10, based on 22 reviews in the last 2 years.
Over all time Norwood House has 36 reviews.
The toilet on ground floor in reception/hall was is quite dirty walls, floor, decor all quite filthy and in bad repair. Toilet bowl is disgusting. Black with limescale. Poor dated decoration. Unhygienic. Unbelievable for cost of staying there. Staff are friendly.
Thank you for your review, we value all feedback here at Norwood House. We are sorry for your experience whilst using the facilities in the foyer toilet during your visit here at the home. Please rest assured that we are aware renovations within the home have made this area a higher foot traffic...
Mum has now been at Norwood House 18 months, she has settled in well and in her words she says she has no complaints. What so ever. All the staff/care workers are kind and very friendly. Anything we have asked for or about has been addressed at once. It's lovely to see that a lot of improvements are going on with the new owners. It's lovely to know that mum is safe and as happy as she can be at this great age.
Staff friendly and kind. Food plenty good selection nice having snacks nearby. Home nice and warm sometime a bit chilly. Clothing nice and clean. Keep me clean as well. Home is always clean and tidy. Can't comment on management as don't see them much. Had a lovely Christmas here with my family. Some carers are more careful with the hoist than others when moving me.
Our family are extremely happy with Norwood House and how my mum is treated. She's been in there a number of years and is so happy. Visiting is always a pleasure and I no longer have to worry about her or her care in any way. Im eternally grateful.
Everyone is very helpful and the home is very clean, nothing is too much trouble. The residents are well looked after, the entertainment is excellent and the food is amazing. You couldn't ask for a better place for your loved ones.
As a visitor to Norwood home,I find it very welcoming,the staff are always there to help,a lovely comfortable feel to the place,tea and coffee and snacks though out the day for the residents and visitors, the food is excellent, my relative is happy as he likes to smoke, and there is an area for that,he is treated very well,as I know he can be challenging, they have a hairdresser,a salon where the ladies can get there nails done and entertainment at the weekend, ,the TV room, a lot of different areas to go in,for them,to me it's like a 5 star hotel, nothing is to much trouble for the staff, excellent, I would highly recommend Norwood house,in Saxmundham,for a loved one to live in.
My uncle came here last year from another care home which was closed down for being so bad. Where my uncle in their care received a broken hip, needed replacement, broken fingers, black eye. Since he came here he has had good food and cared for. Staff treating him well and myself & 2 little dogs when we visit him.
He has settled in very well & we were very happy how he looked & reacted to us. This is a lovely home & we are pleased to have him here.
We are very lucky that we found Norwood House, it is an ideal setting for Mum, they always have so much going on and the staff are fab. We have never had any concerns and they always keep us updated about whats going on. The level of care and compassion is excellent and all the residents seem happy in their environment.
Overall we are happy with Norwood House and the care our auntie is getting. When we have had concerns these have been dealt with satisfactorily. Our auntie has very advanced dementia so cannot communicate or join in with activities but when we have visited the other residents seem to be enjoying the entertainment
The manager and the team at Norwood House make a comfortable and jolly environment that makes a compfortable place for my friend to live. He is given a good level of independance and ability to participate in the many activities on their weekly and seasonal calander.
I am contacted immediately if there is any issue with my Mum and I feel that her care is their utmost priority, thank you.
My mother seemed happy and well looked after. The staff were attentive and caring. Reception staff were friendly and helpful. Overall the home seemed clean, and the environment had been well thought through for the needs of the residents.
We had a very nice birthday visit with a loved one .A beautiful home made cake and we were invited to stay for lunch . It was so nice that alot of staff came to sing happy birthday to mum ,which she responded to very well.
The staff at Norwood House is amazing, always willing to help. They are very caring of all residents and their families. They support the residents in numerous activities, they have a large range of different foods, etc. I visit many homes due to my work, and I can say it's the best I have been to.
Brilliant care home, staff seem lovely very approachable, friendly and have the service users best interests at heart including management team. the service users including my mum look well cared for, the home do lots of activities to keep them occupied, and the food looks absolutely amazing . When I visited my mum they made her what she wanted to eat as she didn't want what was on the menu what was very thoughtful and always make me feel welcome I would definitely recommend this care home to friends and family. Very personal centred care well done to the whole team and a special thank you for keeping my mum safe and well
Would highly recommend
We were greeted by very polite staff at entrance and polite staff in the living room. Norwood House is very well located. Mr Shanks can be difficult but staff seem to have a lot of patience, we also get regular updates on how he is doing.
All the staff are so friendly when I visit and if I have any questions they are more than happy to help.
I'm so pleased my dad has settled at Norwood after a really difficult year and many moves.
The care home is in a beautiful setting and has a nice feel to it, lovely group seating areas and also quiet areas too.
Thank you.
My mum has been given the utmost care in the seven years she has been at Norwood House. To date, she is unable to walk anywhere so takes her meals in the lounge. There are days when I visit that her finger nails are dirty & hair needs washing, so I wish that could be taken care of more frequently. Apart from that, she appears quite happy.
Dear Maxine,Thank you for taking the time to share your review. Please rest assured that we take your concerns seriously, and we will ensure that the issues raised are thoroughly addressed.If you have any further concerns, please dont hesitate to come and see usour door is always open.Best regards,General Manager
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Norwood House.
There are no upcoming events for Norwood House.
Awards / Recognitions (1)
- 30 Jun 2021Recipient: Holmwood House Holdings
Meet the Team (7)

Laura brings 25 years of experience in health and social care and has been a valued part of the Norwood House team for over 9 years. She began her career as a cook but quickly discovered her true passion for caring. From there, she progressed through roles as a care assistant and senior carer, before moving into domiciliary care, where she managed teams and supported homes through challenging times.
Laura is dedicated to building an environment where everyone feels truly at home. Her focus is on creating a warm, supportive environment where residents and staff thrive, as well as feel valued and heard. She has a particular interest in palliative care, ensuring dignity, compassion and comfort during residents’ final days.
Outside of work, she enjoys skiing and sailing, and recently achieved her skipper’s licence – combining her love of the outdoors with her sense of adventure.

Jess began her career in care at just 18, starting as a care assistant in a dementia care home. From the outset, she discovered a genuine passion for supporting elderly residents living with dementia, providing them with compassionate, person-centred care. Over the years, Jess gained valuable experience across various settings, including domiciliary care, but always felt most at home in residential care. Her dedication and strong work ethic saw her quickly progress – becoming a senior care assistant by 19 and being promoted to Head of Care at 25.
Since joining Norwood House, Jess has continued to demonstrate her commitment, professionalism, and leadership, earning three promotions, most recently to Assistant Manager. She takes great pride in supporting her team and always strives for Norwood House to deliver exceptional care, with the goal of achieving an Outstanding rating from the CQC.

She believes that every person who walks through our doors here at Norwood House should be greeted with warmth and a welcoming smile. Julie has strong family values, and it is important to her that she treats our residents with dignity and respect, in the same way she would expect her own family to be treated and looked after.
Julie is approachable and always takes time to listen, offering support not only to residents but also to their loved ones during what can be an emotional journey.
Away from work, Julie is a wife and mother who enjoys building memories and spending quality time with her family, outdoor activities including camping, fishing, and going to the football.

Abbie has 10 years’ experience in Social Care and administration and is passionate about creating a positive, caring and supportive environment for our residents, relatives and staff alike. Abbie has become known for her bubbly and friendly personality since becoming part of the Norwood House family just over a year ago, and always has a smile for everyone.
Abbie is enthusiastic about her role and committed to ensuring that, for her part, it ensures that Norwood House continues to provide exemplary and thoughtful care to all residents in our care.
Outside of work, Abbie is a busy mother of three, enjoys being outdoors in nature and the fresh air with her family and relishes a good book. Abbie is always eager to assist with ideas to provide our residents with activities and trips to support their overall well-being and enrich their lives.

Julie is passionate about ensuring every resident receives the nutrition and care they need to support their well-being. With a bubbly and enthusiastic nature, she is always happy to have a chat with the residents and thoroughly enjoys her job. She takes great pride in maintaining the highest standards within the catering department, overseeing the day-to-day operations and ensuring all documentation remains accurate and up to date.
Julie is equally committed to supporting her team’s learning and development, offering ongoing guidance and encouragement to help them grow in their roles. Julie reviews the residents’ weights and nutritional needs to ensure they receive personalised support. Her dedication and attention to detail help to create a dining experience that contributes to residents’ overall health and happiness.
When Julie is not at work, she enjoys outings with her three children and her husband, and loves reading a good book in the garden.

Gemma has been part of the Norwood House team for two years, bringing over 20 years of housekeeping experience. She is passionate about maintaining the highest standards of cleanliness and always strives to create a warm, comfortable environment for residents and visitors. Gemma takes great pride in her work and is always willing to help wherever she can, supporting both her colleagues and residents with care and enthusiasm. She understands the importance of attention to detail in creating a safe and welcoming home.
Outside of work, Gemma enjoys spending time with friends and family, taking long walks with her dogs, and baking delicious treats. She often brings her homemade bakes into work for her colleagues to have a sweet treat!

Stuart has spent the past four years working in care home maintenance. He has spent his entire career in the building trade and previously owned his own building company for many years. Stuart is passionate about working in the care industry, as it allows him to support some of the most vulnerable members of society – something he finds deeply rewarding. He believes that no job is too small and is committed to doing his best to achieve the desired results in every project he undertakes.
In his personal life, Stuart is married and has three sons. He is a football enthusiast and a season ticket holder for Ipswich Town FC.
Frequently Asked Questions about Norwood House
What types of Care is Norwood House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Norwood House have?
There are 62 Single Rooms.
What are the Facilities & Services at Norwood House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Norwood House to the centre of Saxmundham?
3.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood House to verify any information. View our terms and conditions. Norwood House has an Enhanced Service -more info.