
A beautiful family environment, full of love at North Bay House.J U(Daughter of Resident/Service User)

North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staffMargo U(Stepdaughter of Resident/Service User)

I have always found the management and staff to be very competenVeronica O(Daughter of Resident/Service User)

A beautiful family environment, full of love at North Bay House.J U(Daughter of Resident/Service User)

North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staffMargo U(Stepdaughter of Resident/Service User)

I have always found the management and staff to be very competenVeronica O(Daughter of Resident/Service User)

North bay house is a beautiful old Georgian house overlooking the Norfolk Broads and has been decorated in keeping with its natural ambience.
Carers pride themselves on giving person centred care, under the guidance of a qualified nurse and doctor.
The activities provided include music therapy, this helps residents to re-access memories and contributes to the psychological well-being. Activities also include shopping trips out in the minibus, exercise classes which promote...
Care Provided by North Bay House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Higher rate is for a single person in one of our larger double rooms.
Our fee's include all trips, activities and speciality menus.
Exclusions from our fee's include hairdressing, podiatry and accompanied hospital visits.
The price(s) shown are provided by the care home. Contact North Bay House for full pricing details and T&Cs.
Contact North Bay House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hellendoorn Healthcare Ltd
- Private Owned
Person in charge
- Deana Burton (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (3)
North Bay House Reviews (32)
North Bay House has a Review Score of 9.0 (9.027) out of 10, based on 8 reviews in the last 2 years.
Over all time North Bay House has 32 reviews.
The team at North Bay House are hard working, attentive & caring to all residents. My mother has received wonderful interaction with the staff and do their utmost to serve everyones needs i think they do a fantastic job!
Mum has been at North Bay for 3 years now, and has always been well looked after and cared for. The staff are communicative, caring and understanding to mum and our family whenever we visit.
My mother in law moved to North Bay in April 2025, a place she had worked for a number of years before retiring from there. She soon settled in to her new home due to the welcome she received from all the staff and management, we cannot fault the care and attention she receives nothing is too much trouble and we are made welcome every time we visit her.
Very happy with the care given to my mother since she came April 2025 especially since she has been ill this past few weeks. Very happy with the home and staff.
Mum only moved into this home as they said they could take her dog. Standards/safety appalling, she had no stimulation, was malnourished, left unsafe as equipment regularly not plugged into the mains system. There were serious safeguarding issues raised after an assessment, the owner had to step in and actually work, she made me remove Mum's dog causing extreme physical and psychological distress. They promoted a culture of promoting her independence but within 1-2 weeks she was dependent on them!
We are very sorry that this lady felt that she experienced poor care, but the dog was snarling and aggressive to the staff, which made it difficult to deliver care to the lady. This lady was certainly not malnourished and gained weight whilst with us. I know that the daughter and lady went out on...
It's not an easy thing to find yourself needing to choose a care home for your parent, but right from our initial approach, their prompt assessment of dad and welcoming attitude has made the whole process so easy. Dad was at a very low ebb when he came to the home and everyone has done their very best to make him feel at home and settled. He is well cared for and treated with compassion and dignity. Most importantly dad seems happy to be there. I have been struck by the warm family feel to North Bay. However, the best thing about North Bay is their wonderful staff. It is obvious that everyone, from management, nursing staff or care assistants really care about their residents.
I should also say that I am really grateful for the support the home has offered me, from practical advice, training opportunities and sometimes just for somewhere to cry and be told you are doing ok, too!
What can I say - from my first telephone call to now, I have had excellent rapport with the management and staff. Everyone is so caring and friendly. The care and attention my mother is receiving is second to none. Absolutely brilliant. I cannot praise North Bay House enough, their dedication to looking after their residents cannot be faulted. They treat everyone (myself included) with love, dignity and respect. I am pleased I chose North Bay House for my mother to spend her later years.
Mother and Father-in-law moved into a double room at North Bay earlier this year. We could not be happier with the care they have received. Excellent home, fantastic staff, all second to none. The manager and her team could not have been kinder. Amazing care home in a stunning location, overlooking the Norfolk Broads.
After the previous experience of another care home which caused us as a family so much stress and heartache about my father's care, the truth is we were going in and caring for him. We are so thankful to have found such professional overall care for my father. We have been relieved of so much anxiety ourselves. A beautiful family environment, full of love at North Bay House.
Always welcomed by name when visiting. Everyone knows the family as well as the person they care for. My mother is always clean, well-dressed and tidy. Her needs are always met as they change with her ageing. Permission is sought for changes to her care. My mother is very happy at the care home.
Everyone is so kind and helpful so my husband settled very quickly.
I must compliment the team at North Bay for their exemplary care of my mother in the run-up to and at the end of her stay with them.
Their seamless links with the local hospital to facilitate her discharge back to their care, their timely liaisons with the Community Nursing team for Mum's palliative care needs, the love and care offered to both my Mum and also to us as we sat with her, 24/7, is something for which we will be forever grateful.
The team made her last years joyful and her last days peaceful. We could not have asked for more. Thank you.
Lovely care home with beautiful grounds and gardens. The staff are friendly and caring and look after my grandad well. The food served is homemade and always looks and smells amazing! We would definitely recommend this care home. The management team have been so patient and accommodating during a difficult time within the family and has always been there to provide us with support and guidance.
Such a lovely home. They have made Dad so welcome and settled in really well. Dad has fantastic care and is so well looked after. All the staff are so lovely and caring. Everyone is really friendly. I can relax now I know Dad is receiving the best care possible.
North Bay House offers a lovely, gentle home-from-home environment with friendly and caring staff and none of the enforced 'jolliness' you can find elsewhere. My mother-in-law lived in this family-run home for 6 years and was happy to be in their care. Thank you.
Everyone was so thoughtful and helpful. All that I wanted was not too much trouble. I can’t praise this home enough and the wonderful care I received.
The food was excellent and they have trips out in their minibus to various places within Lowestoft and beyond.
There is a lovely activity coordinator who asks me on arrival which activities I enjoy. We did art with a company that came in and assisted us.
Caring environment, making Mum feel safe and cared for. Very comfortable and cosy environment. Very good food and lots of variety with tea, cake and biscuits in abundance (according to Mum). Lovely and caring staff. Helpful, accommodating, clean and well looked after home. Lovely gardens. Trips out and craftwork for residents, Mum likes these. Lots of patience from the staff and very helpful.
Highly recommend.
The staff provided a lovely area for our visit and equipment for us to use if we wanted. I was just happy we were able to have this time with her on this special occasion.
We also visited my mother on her 100th birthday, and what a lovely half hour we spent with her. She was absolutely radiant.
The room was booked between 2:00 pm and 3.30 pm which was plenty of time for two families to visit without tiring the birthday girl too much. We all agreed to wear PPE to keep mother and the staff safe.
My husband is also deaf, but they provided visors if we wanted to use them. Notices about cctv were in place and there were no hidden cameras.
I feel there are always two sides to a story and North Bay house have done a wonderful job in very difficult times. My family could not have had a better experience of that day. So thank you all.
Thank you for your review, I am delighted that your mother had such a marvellous day! As she edges towards her third year here at North Bay, her wit and character continue to bring joy to all of those who spend time with her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 July 2025Inadequate
- CaringInadequate
- EffectiveInadequate
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for North Bay House.
There are no upcoming events for North Bay House.
Awards / Recognitions (2)
- 31 Jan 2025Recipient: Hellendoorn Healthcare Ltd
- 31 Jan 2024Recipient: Hellendoorn Healthcare Ltd
Accreditations
There are no accreditations posted yet for North Bay House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about North Bay House
What types of Care is North Bay House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does North Bay House have?
There are 23 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at North Bay House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is North Bay House to the centre of Lowestoft?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact North Bay House to verify any information. View our terms and conditions. North Bay House has an Enhanced Service -more info.