Oaklands House

Lowestoft Road, Reydon, Southwold IP18 6RY
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9.8 55 Reviews
  • Oaklands House, Southwold
Enjoy high-end living at Oaklands House, a hotel-style residential care home nestled in five acres of mature woodland on the Suffolk Heritage Coast.

The committed, compassionate and caring team at the home are well-renowned for the exceptional care they deliver to help every resident enjoy later life to its fullest potential.

Oaklands House boasts exquisitely furnished and decorated bedrooms, including a range of large apartment-style bedrooms with sleeping, living and kitchenette areas, all accessed from a stately entrance hall.

Silver service-style dining provides a truly high-end mealtime experience with delicious and nourishing food prepared by expert chefs using fresh, local ingredients.

The home’s stunning, south-facing conservatory is ideal for peace and quiet but is also a popular meeting place for residents and guests. An in-house hairdressing salon provides a little sanctuary to keep residents feeling their best, while a cosy library and diverse range of weekly activities are a constant source of entertainment and stimulation.

Book a visit to see for yourself why residents and their families hold Oaklands House in such high regard.
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Care Provided by Oaklands House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 29 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450

These prices are only a guideline, please contact Oaklands House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shane Sillett (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Parking

  • Parking is at a premium, please do not block entrance to Home

Oaklands House Reviews (55)

9.8

Oaklands House has a Review Score of 9.8 (9.827) out of 10, based on 12 reviews in the last 2 years.
Over all time Oaklands House has 55 reviews.

Overall Experience
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  • 7
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Date Published
  • 55
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  • 12
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Reviewer Connection to Oaklands House
  • 19
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Total of 55, showing 21-40
Review from S B (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for the last ten days of her life, and the care given to her was kind, compassionate and respectful. I was always welcomed in as a visitor and treated with consideration.
Thank you.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for your kinds words, we don't just care about our residents but their families to, I am glad to know that this was felt by you also.

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Review from Joe A (Son of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to give a heartfelt thanks to the manager and all the team for taking such good care of mum. I know it only turned out to be a much shorter stay than most of us expected, but everyone was so good to her at that time. While she remained very independent in spirit, knowing that she was not
alone towards the end was a great comfort to her and our family.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such kind words, being able to provide such support and comfort at the greatest time of need is at the core of all we do.

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Review from Jilly F (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother asked to come to Oaklands House when she was unable to stay at home and needed 24-hour care. Sadly she was at the end of her life and the staff were absolutely amazing ensuring she died peacefully and with dignity.
They were all kind, and thoughtful and delivered excellent nursing care.
I was impressed (as an ex-nurse myself) with all the caring staff, staff behind the scenes, the manager and the excellent relationship they have with the medical team at the Health Centre. Thank-you.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such kind words, I know the staff work very hard for our residents to ensure the best for them no matter what stage of their lives they are at. I am glad we were able to provide the needed support at such a difficult time.

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Review from Vera L (Respite Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 101 years old and my reason for going to Oaklands House was that I didn't recover completely after a chest infection. After my stay, I am fine and hope to have further little holidays for some tender loving care when needed.
Reply from Ian Gooch, Home Manager at Oaklands House

I am so glad you enjoyed your "Holiday" to Oaklands. It was a pleasure having you with us and we look forward to your next break away.

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Review from Gary H (Son of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Oaklands House for 6 years before she passed away recently. During her last days I don’t have adequate words to thank the Manager and all the staff for the tender loving care they showed mum and the exceptional support they provided to our family. They are a credit to the care
profession and will always be in our hearts.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for your kind words, mum has been at the heart of Oaklands for many years. The families of our residents have and always will be as bigger part of this home as the residents, being able to provide the support and reassurance at such a time of need is honestly our pleasure.

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Review from Ian W (Son-in-law of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law appreciated the care and patience of the staff during her stay. Special dietary requirements were catered for, with good variety provided by a creative and caring kitchen. She settled into a secure and comfortable environment that really was a home from home.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for your kind words, we strive to cater to all the needs of our residents making this not just a place to live and be cared for but as you say 'a home from home'.

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Review from Susan M (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing Oaklands House for my mum was the best choice I could have made. From day one, Mum had the care and support of each of the staff and whenever I called nothing was ever too much trouble. Mum was happy to be part of everything going on and always felt special. Oaklands' staff, from the manager
through to everyone who worked there, were a huge support to me and I know they will miss her.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for such a wonderful review. Mum was such a big part of the Oaklands family and will be dearly missed by all; her charisma and joyful nature brought many smiles across the home every day. This means so much to me and all the staff, knowing the impact that the care and support provided have to our lovely Oaklands family is what drives the passion from each and every member of staff.

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Review from Lynda S (Daughter of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oaklands is in a really lovely setting, and my dad has enjoyed watching the squirrels and listening to the birds. Oaklands is always kept clean, warm and welcoming. The checking on him throughout the day and night; staff recording everything my dad eats, along with keeping an eye on his weight. The
food is always presented really nicely. All the staff are caring, kind, attentive, friendly and professional. The staff always treated my dad with dignity and respect; he liked the way they always knocked on his door, as opposed to just walking in. My dad always had his call bell in easy reach. All staff were thorough throughout the Covid-19 pandemic, checking PCR's, Covid passports for residents and visitors. The manager seems like an excellent leader, friendly, professional and knowledgeable.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you so much for this glowing review, its always so heart warming knowing the efforts of staff have such of positive impact not only on the residents we care for but their families also.

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Review from Jane L (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oaklands House has been the best possible home for my father during the Coronavirus Pandemic. Everyone working here is cheerful, caring and courteous to all residents, and it is always a pleasure for me to visit Dad and the home.
Reply from Ian Gooch, Home Manager at Oaklands House

Many thanks for the lovely review. I know just how hard the staff work each and every day for the welfare of the residents, knowing that the families of our residents have peace of mind with the care they receive and daily living is the biggest compliment of all.

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Review from H N (Niece of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been very well looked after during the last four years of her residency. There is a very high standard of cleanliness, both in her room and general areas. Although the staff have changed during this time, they have always maintained a good relationship with her and particularly over the
last few very difficult months during the pandemic when visiting hasn't been possible. The arrangement of using FaceTime has given us the opportunity to stay connected and realise that good care is being maintained.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for the kind review, one of the key aspects of life living through Covid has been to keep our residents in contact with their loved ones even with the restrictions in place. I know the staff do their utmost to ensure the well being of the resident and it is so reassuring to hear that the residents and relatives feel the same way.

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Review from Simon F (Cousin of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in Oaklands House since August 2018. The level of care has been stable over this whole period. However, the level of support has been exceptional over the last year. The communication from the home over the prolonged Covid pandemic period has been regular and informative. The level
of personal care has continued to meet my full expectations. In this period my cousin has recovered from a replacement hip operation and a continued level of dementia. Her health if anything has improved with improved mobility and ability to use the communal area. It is the continued support of the team in keeping the Residents occupied is a major advantage of living in Oaklands. The quality of care support has been exceptional. The home is always clean and well presented. The personal care of the Residents is maintained and the staff are particularly supportive of the individuals. This extends to treating everyone in the same caring environment with dignity.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you so much for this wonderful review. This has certainly been a challenging year not only for the staff but all of our lovely residents also, I know every effort is put in daily for the care, support and well being of those that live and thrive at Oaklands House. It is the biggest compliment of all to know that the families of our beloved residents continue to feel safe in the knowledge that Oaklands is providing the utmost care for them.

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Review from M S (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care - so much so it looks like our mum will stay permanently - she loves it here. The care is superb as is the dining. Friendly, genuine and kind professionals giving care and company to a great group of residents. Thank you for taking such great care of our mother.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you very much for the wonderful review, the residents are always number one priority and we too hope that mum remains with us, she is already part of the Oaklands family and settled into life here so well.

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Review from John H (Brother of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite her terminal condition, my sister thought she was being well looked after and the staff were wonderful. Her appetite was extremely poor but an effort was made to tempt her with what she liked.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for the lovely review, no matter the condition our residents are always given 100%. I'm glad she was happy with the care provided whilst she was here.

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Review from S D (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a nasty fall in his home, at the age of 88, my father joined Oaklands for a temporary one month trial to recuperate. Seven months later and he's waiting to sell his home and become a permanent resident. Regular, well-balanced meals, frequent drinks and the overseeing of his medication have
all helped him to get into better physical shape than he's been for years. The kindness and friendliness of the staff and their cheerful attitude, particularly during the very difficult Covid-19 times have kept him positive and happy. The VE Day outdoor party was especially appreciated by him. My family couldn't be more grateful to them for keeping him safe, well and happy.
Reply from Ian Gooch, Home Manager at Oaklands House

What lovely words, it's always so nice to hear that the dedication and hard work of all here at Oaklands truly does make a difference to those we care for. Seeing the difference and improvement in our residents is what each and every one of us strives for.

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Review from R C (Daughter of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for a wonderful review, it means so much.

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Review from Carol S (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t thank you all enough for the care you have taken of my mother as well as all the residents in a very trying time. Spirits are high considering the lockdown and it’s all down to you guys, the staff and carers.
Reply from Ian Gooch, Home Manager at Oaklands House

Thank you for your wonderful review. We all know how hard times are at the moment and I'm very glad the feeling of positivity within the home is reflected to the families of those we care for.

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Review from Janet (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff at Oaklands House for making VE Day a happy event for the residents. Tea and a sing-song in the garden was a lovely idea with the weather to match. My relative enjoyed it very much.
Reply from Ian Gooch, Head of Care at Oaklands House

Thank you for the lovely review, I'm glad your relative enjoyed it so much and if I'm honest myself, the staff enjoyed the day just as much.

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Review from J H (Daughter of Resident) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The journey from home to residential care can be a bumpy one, but I cannot fault the kindness, patients and understanding the care team have given my mother throughout this period. My mother has gone from strength to strength over the last 8-months; it is a joy to see.
Reply from Ian Gooch, Head of Care at Oaklands House

Thank you for your lovely review, in times such as this it's so wonderful to see the real difference that the combined efforts of the team make to each individual.

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Review from Joyce S (Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think one member of staff, in particular, is wonderful and a good friend to me and anyone else.
Reply from Hanro Smith, Manager at Oaklands House

Thank you so much for your wonderful review. I will be sure to let the member of staff that you refer to know that their kindness and hard work is appreciated so much.

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Review from Shirley S (Respite Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care that I have received being here for the last three weeks. I had a lovely Christmas here with presents that I did not expect. If I had been in my own home, I would have spent Christmas on my own. The food has been lovely and I have enjoyed most of it. The staff
have been wonderful and have helped me get back on my feet since I came out of hospital. Thank you all for looking after me.
Reply from Hanro Smith, Manager at Oaklands House

Thank you so much for your lovely review. You now know where we are should you need our help again in the future.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Oaklands House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Oaklands House is calculated as follows: ( (115 Excellents x 5) + (24 Goods x 4) ) ÷ 139 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential and respite care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Shane

Shane Sillett

Job Title: Head Of Care Joined: 2019

What role did you carry out before you came to Healthcare Homes?
Senior Support Worker / On-call Firefighter.
What do you think a person needs to do to be good in your role?
Have a caring attitude.
What's your favourite part of your working day and why?
Favourite part would be medication and care planning because I can put the knowledge I have gained into practice.
What has been your biggest career highlight to date?
Setting up an electronic medication system.
What are your interests outside of work?
Gardening and Marine Fishkeeping.
What do you enjoy most about working at this home?
Seeing the residents enjoying their day and how happy they are living here.

Sarah

Sarah Wilshaw

Job Title: Senior Carer Joined: 2019

What role did you carry out before you came to Healthcare Homes?
Co-Ordinator for care home company.
What do you think a person needs to do to be good in your role?
Responsible, reliable and patient.
What's your favourite part of your working day and why?
Being around the residents.
What has been you biggest career highlight to date?
The people and residents I work with.
What's been your biggest challenge in your career to date?
Dealing with the pandemic, whilst working within the care setting.
What are your interests outside of work?
T.V, reading, socialising.
What do you enjoy most about working at this home?
Good Team and great characters.

Adam

Adam Wright

Job Title: Head Chef Joined: 1991

What role did you carry out before you came to Healthcare Homes?
Sous chef
What’s your favourite part of your working day and why?
Serving a wholesome and nutritional meal knowing our residents are satisfied and have enjoyed their meal
What’s been your biggest professional challenge in your current role, or in your career to date?
Finding quality staff to keep up with our home’s high standards and good reputation
What has been your biggest career highlight to date?
Having a good start in the catering industry by working in one of our local high-class restaurants which gave a great head start into the catering sector

Leanne

Leanne Carrington-Payne

Job Title: Activities Co-Ordinator Joined: 2017

Why did you decide to work at Healthcare Homes?
I wanted to do something that made a difference
What role did you carry out before you came to Healthcare Homes?
Activity Co-ordinator
What’s your favourite part of your working day and why?
All of it, every aspect has and brings something different to the day
What has been your biggest career highlight to date?
Every day I make someone smile or I hear ‘I enjoyed that’
What qualities do you think make you stand out?
Understanding the role, being a people person, leading by example and someone you can respect

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