Oaklands House

Lowestoft Road, Reydon, Southwold IP18 6RY
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9.8 55 Reviews
  • Oaklands House, Southwold
Enjoy high-end living at Oaklands House, a hotel-style residential care home nestled in five acres of mature woodland on the Suffolk Heritage Coast.

The committed, compassionate and caring team at the home are well-renowned for the exceptional care they deliver to help every resident enjoy later life to its fullest potential.

Oaklands House boasts exquisitely furnished and decorated bedrooms, including a range of large apartment-style bedrooms with sleeping, living and kitchenette areas, all accessed from a stately entrance hall.

Silver service-style dining provides a truly high-end mealtime experience with delicious and nourishing food prepared by expert chefs using fresh, local ingredients.

The home’s stunning, south-facing conservatory is ideal for peace and quiet but is also a popular meeting place for residents and guests. An in-house hairdressing salon provides a little sanctuary to keep residents feeling their best, while a cosy library and diverse range of weekly activities are a constant source of entertainment and stimulation.

Book a visit to see for yourself why residents and their families hold Oaklands House in such high regard.
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Care Provided by Oaklands House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 29 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450

These prices are only a guideline, please contact Oaklands House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shane Sillett (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Parking

  • Parking is at a premium, please do not block entrance to Home

Oaklands House Reviews (55)

9.8

Oaklands House has a Review Score of 9.8 (9.827) out of 10, based on 12 reviews in the last 2 years.
Over all time Oaklands House has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Oaklands House
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Total of 55, showing 41-55
Review from Lise H (Daughter of Resident) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Oaklands for 2 weeks following a hospital stay. I cannot recommend them enough. The staff were caring and helpful at all times, the room where she stayed was lovely, overlooking trees and a birds nest and was so quiet and tranquil after the hospital.
Reply from Hanro Steytler, Manager at Oaklands House

Thank you so much for your beautiful review of our home.

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Review from P S (Respite Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent. All teams of carers worked in harmony like clockwork, attending to your every need.
The food was excellent, beautifully presented, not too much or too little.
Everyone knew their job and it all worked like clockwork.
Everyone was friendly and hardworking - and with all their
help your injuries slowly healed - and comforted the sick.
God bless you all. I call everyone God's Angels.
Reply from Hanro Steytler, Manager at Oaklands House

Thank you so much for your lovely review of our home.

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Review from Richard H-B (Son of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Oaklands for a little over a year and I think its the best thing that's happened to her since Dad died.
I live abroad, and can't visit her as much as I'd like: but now she is well looked after, entertained and happy.
Reply from Hanro Steytler, Manager at Oaklands House

Thank you so much for your lovely review.

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Review from Audrey H (Resident) assisted by family/friend published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been resident for over 2 years and I am happy and contented here.
Reply from Hanro Steytler, Manager at Oaklands House

Thank you so much for your review and we are so happy you are content at Oaklands House. I understand our chef has already had a discussion with you and I would love the opportunity to discuss your review with you as well. Again many thanks for the opportunity to continuously improve on the service we provide.

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Review from Jill L (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely well cared for at Oaklands.
The staff are always kind and friendly and the manager is very receptive if there is an issue that needs to be discussed.
The lunchtime meals are always excellent and the overall level of cleanliness is good.
I feel that my mother is in a safe, warm
and caring environment at Oaklands.
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Review from Lorna W (Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After years as an elderly widow capably and happily caring for myself and home, the dreaded arthritis took over and I reluctantly had to admit I needed complete care and decided to move into Oaklands.
As I find that explaining how I feel is very difficult I will try to make a list:-
1. Reasonably
happy/occasional depression
2. Feel I've lost my own personality - no-one knows the real me. Occasional one to ones would be nice.
3. Cannot fault the care and attention - medical team, carers and housekeeping staff are excellent and good friends.
4. 2 grouses - laundry care mediocre. Food only really good when Chef is in the kitchen.
Reply from Hanro Steytler, Manager at Oaklands House

Thank you for your review. It gives us the opportunity to improve the service that we provide to you. I look forward to meeting with you personally so we can discuss your comments. I am so proud of the service the team provides and I am so happy to hear that you feel well taken care of and that you see staff as your friends.

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Review from Viv C (Friend of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and caring towards in residents. Nice clean, bright and happy place to be.
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Review from Nicky C (Friend of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit from ringing the doorbell the door is opened by a staff member with a big smile. Sign in any member of staff who walks past says morning/afternoon/hello. We get a cup of tea or coffee served to us while talking tour friend. If we need to know anything there is always somebody about to
ask and if they don't know the answer then they will go and find out for you. It's such a lovely place that even we would sign up to go to when we get older.
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Review from Stanley M (Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff were very good. Conservatory very nice. Room was pleasant. Care was adequate. Visiting was alright. Food had too much fat. There was too much frying, except for fish and chips.
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Review from Kate (Wife of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my husbands 4th week stay for respite care. Oaklands House feels like a house rather than a care home. All the staff are very friendly, kind and caring. The atmosphere is calm with vibrancy. The rooms are spacious and well furnished- everything you need. The food is excellent and well presented.
The sitting rooms are comfortable and spacious. Good personal care. My husband is very happy there which is very important for me.
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Review from Derek S (Friend of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful service from all at this residential care home. Food 1st class, care beyond their call of duty.
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Review from Tony (Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was sent to Oaklands for a period of rehab/convalescence following a period of three weeks at a hospital for heart surgery. The room was comfortable and well appointed. The care and the food were excellent. After one week I was fit to go home.
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Review from P S (Daughter of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Oaklands House for 18 months. She is 95 yrs old and cared for excellently in all aspects of care. Oaklands House provide care and support in a friendly atmosphere. The management and staff are wonderful. Mum is kept spotlessly clean, always a pleasure to visit. Highly recommended.
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Review from Faith H (Daughter-in-law of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has settled into Oaklands House. She loves the staff and residents that she knows. She loves the games played and to be able to mix and chat and have someone with her all day (due to my working life I am unable to be with her). The food provided is wonderful. The staff interact with
all residents and seem to have fun at work. Keep up the good work.
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Review from Phyllis B (Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been happy here. All the staff are very helpful. Food is excellent and is done in your time and they will make what you fancy.
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Oaklands House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Oaklands House is calculated as follows: ( (115 Excellents x 5) + (24 Goods x 4) ) ÷ 139 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oaklands House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential and respite care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Shane

Shane Sillett

Job Title: Head Of Care Joined: 2019

What role did you carry out before you came to Healthcare Homes?
Senior Support Worker / On-call Firefighter.
What do you think a person needs to do to be good in your role?
Have a caring attitude.
What's your favourite part of your working day and why?
Favourite part would be medication and care planning because I can put the knowledge I have gained into practice.
What has been your biggest career highlight to date?
Setting up an electronic medication system.
What are your interests outside of work?
Gardening and Marine Fishkeeping.
What do you enjoy most about working at this home?
Seeing the residents enjoying their day and how happy they are living here.

Sarah

Sarah Wilshaw

Job Title: Senior Carer Joined: 2019

What role did you carry out before you came to Healthcare Homes?
Co-Ordinator for care home company.
What do you think a person needs to do to be good in your role?
Responsible, reliable and patient.
What's your favourite part of your working day and why?
Being around the residents.
What has been you biggest career highlight to date?
The people and residents I work with.
What's been your biggest challenge in your career to date?
Dealing with the pandemic, whilst working within the care setting.
What are your interests outside of work?
T.V, reading, socialising.
What do you enjoy most about working at this home?
Good Team and great characters.

Adam

Adam Wright

Job Title: Head Chef Joined: 1991

What role did you carry out before you came to Healthcare Homes?
Sous chef
What’s your favourite part of your working day and why?
Serving a wholesome and nutritional meal knowing our residents are satisfied and have enjoyed their meal
What’s been your biggest professional challenge in your current role, or in your career to date?
Finding quality staff to keep up with our home’s high standards and good reputation
What has been your biggest career highlight to date?
Having a good start in the catering industry by working in one of our local high-class restaurants which gave a great head start into the catering sector

Leanne

Leanne Carrington-Payne

Job Title: Activities Co-Ordinator Joined: 2017

Why did you decide to work at Healthcare Homes?
I wanted to do something that made a difference
What role did you carry out before you came to Healthcare Homes?
Activity Co-ordinator
What’s your favourite part of your working day and why?
All of it, every aspect has and brings something different to the day
What has been your biggest career highlight to date?
Every day I make someone smile or I hear ‘I enjoyed that’
What qualities do you think make you stand out?
Understanding the role, being a people person, leading by example and someone you can respect

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