Whitehaven Care Home

My mum has been staying at Whitehaven, and I honestly couldn't be happier with the care and attention she receives. From the very beginning, the staff at Whitehaven have been incredibly kind, caring and reassuring. The home has a lovely, warm and homely atmosphere. It doesn't feel institutional or impersonal, and the staff make a real effort to get to know the residents as individuals. They are always friendly and approachable, and despite how busy they can be, they still take the time to chat, listen and make sure my mum feels comfortable and cared for. The home is always clean, tidy and well looked after, and it's clear that the wellbeing of the residents is genuinely important to everyone there. Whenever I visit, I feel welcomed, and it's reassuring to know that my mum is being looked after with kindness, dignity and respect. The women (and one guy... I think) who look after my mum are beyond lovely, and I couldn't ask for a better, more empathetic group of carers.

They have never missed anything medically, always contacting the GP or district nurse promptly and following up any concerns I have. I'm an ex nurse so would really notice if they were slacking.

The food is good with lots of variety. My mum was underweight when she went in but they have addressed this and she is a healthier weight now.

Dementia is an awful way to end your life, but I am so pleased and grateful that my mum has the level of care that they offer at Whitehaven .

My mum aged 92 has been at Whitehaven since September last year having to move from a previous care home due to increased care needs. I was very anxious as moving is huge at her age. From my initial meetings with manager to transfer to Whitehaven, her care has been excellent. The care home is like a small guest house rather than a residential home,all of the staff are dedicated to the residents care and are lovely even in a busy environment still have time for personal chats ,the day room and bedrooms are always clean and tidy. I can't recommend Whitehaven high enough and a huge thank you to all of you.

We chose Whitehaven to care for my Mother because it was a smaller more personal home which suited her needs perfectly. All the staff were friendly and approachable when any concerns arose, every effort was made by staff to ensure her needs were met. She was always treated with dignity and compassion throughout her stay at the home. We would have no hesitation in recommending Whitehaven Care home to anyone.

I was in Whitehaven care home for 4 weeks recuperating from a hip replacement. I was looked after very well. The staff were excellent, friendly and helpful. Nothing was too much trouble. I could recommend this home to anyone needing dedicated care.

The staff at Whitehaven went above and beyond for my relative. He was only there for a short time before he passed away, they looked after him with dignity and respect, also cared for me while I sat with him as he passed. I recommend this care home highly.

My second cousin is very happy in the home, it's very clean, food is good and the staff are lovely and helpful and make me feel welcome when I go to visit her. She has a lovely, comfy room.

Found the home to be very nice, clean and friendly when we visited. We have 2 sisters in the same home and they are both very happy with the care etc that they get.

My partner and I visited our friend on the 21st of May 2024. She is very happy and content in the home. She told us she feels safe and secure. The staff and management provide excellent personal care and support. The rooms are spacious, clean and comfortable. The staff are friendly, courteous and welcoming. I would not hesitate to place a relative in this excellent caring facility. Thank you all for looking after our dear friend.

Very friendly home. All residents are well cared for and look clean and tidy. Home well cleaned. Did a party for my mother-in-law's birthday and certainly went that extra mile to accommodate all the family. Lovely staff who work hard. The home always smells clean unlike some. Plenty of fruit and chocolate etc around for residents to eat when wanted. A lovely-tasting birthday cake was made by the cook too. Well done Whitehaven in Westfield, Radstock.

My aunt was placed in this home initially for respite but ended up staying for 10 months. The more mature, experienced staff were very good and helpful. The younger staff were frequently found using their mobiles when they were on duty. Auntie's room was not cleaned regularly and little effort was made to encourage her to make healthy decisions about her care. Staff attitudes left a lot to be desired and the day-to-day running of the home was terrible.

The care home where my friend is is run very well. He is very happy with all his food and drinks and all of your staff looks after him brilliantly. Nothing is too much for them and all are happy with their work. Excellent people.

Our experience of Whitehaven Care Home has been nothing but positive. The clue to why it is good is the longevity of staff there. The kitchen is on view to the residents who are well fed and looked after throughout the day with refreshments and cakes etc. There is no smell in the common areas which is remarkable given the home concentrates on dementia etc. Our experience was relatively short, but over those months, we witnessed only care and attention to minor details. This comes from the top. The manager is always on hand and will help where required and not hide away in their office. If you look at the whiteboard in the office, it is clearly laid out with risk management tasks and when they should be done, an exemplar. There is no problem with tailoring the rooms to the residents' personal needs and nothing seems to be a fuss. Visitors are greeted with an offer of refreshment and a chair is provided if required. All in all, we were impressed.

As always, the manager and all the other staff are full of love and kindness that fills the nursing home. I'm sure they put love before money. I have peace of mind knowing my partner is in their care and at all times the home is clean. The food is 10/10. Well done and from all the family, thank you.

We came for lunch and found a wonderful welcome and the table was laid up ready. The staff treated us very politely and were attentive and helpful to all the residents. Overall, we were very impressed by the care and attention we were given.

We have been happy with the level of care Mum is receiving. Our visits are not very often but the staff always seem helpful. Cannot comment on the food or drink as we have not been here during meal times. We were concerned about the smell on Mum's floor and know it is difficult but perhaps the carpets/floors need disinfecting more often.

Very delighted. Thank you.

I cannot thank the staff enough for their care and support for my granny. I think the staff work very hard and always make me feel special when I visit. You are all doing and superb job. Thank you.

The food is lovely. Treated well. Looked after very well in general - I like it here.

My mum was a resident at Whitehaven for over 8 years. I can honestly say mum was very well looked after here. She was very happy and loved the staff, the garden, the many parties, activities, and trips out. During the Covid lockdown, everything was done to keep the residents safe. It wasn't easy, but the staff were amazing.