Whitehaven Care Home

Fosseway, Midsomer Norton, Radstock BA3 4AU
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9.5 30 Reviews
  • Whitehaven Care Home, Radstock
Whitehaven Care Home provides a comfortable interior and a service where every care is taken to make sure residents are well looked after and feel respected.

Services are tailored to individual needs and target a fulfilling lifestyle, with residents consulted on important decisions and input from family and friends welcome.

A tasteful interior is designed to suit those with mobility issues, while staff are experienced in the challenges of dementia care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £995
  • Self-Funded Residential Dementia Care: £950 – £1250
  • RESPITE Self-Funded Residential Care: £995 – £995
  • RESPITE Self-Funded Residential Dementia Care: £995 – £995

Fees are dependant on care needs of each individual and the type of room available.

These prices are only a guideline, please contact Whitehaven Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Baker (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (14)

Parking

  • Parking is available on site. The car park isn't massive so please feel free to park in the co-op car park opposite the road.

Whitehaven Care Home Reviews (30)

9.5

Whitehaven Care Home has a Review Score of 9.5 (9.512) out of 10, based on 6 reviews in the last 2 years.
Over all time Whitehaven Care Home has 30 reviews.

Overall Experience
  • 21
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Date Published
  • 30
  • 1
  • 4
  • 6
  • 24
Reviewer Connection to Whitehaven Care Home
  • 7
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  • 3
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  • 2
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  • 1
  • 1
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Total of 30, showing 21-30
Review from David C (Son of Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was recently admitted to Whitehaven following three weeks of respite care at the home.
I cannot believe the difference in my dear old mum since coming to the home.
She had been independent for years but found this increasingly difficult and had taken to her bed eating very little and deteriorating.
Thanks to the amazing staff at the care home, the change in Mum is quite incredible.
She is extremely happy, eating lovely food and looking like her old self.
Thanks, everyone at Whitehaven from the bottom of my heart.
Reply from Callum Pearce, Manager at Whitehaven Care Home

Hi David, thank you very much for all your kind words, we too can see a vast improvement since Mum's admission with us, she is more independent now than before. She has a brilliant character which always brings a smile to the team's faces. We are so happy she is here and the joy she brings us. I will share your positive comments with the team. Take care.

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Review from Sharon T (Daughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Whitehaven Care Home for 3 years, and I could not wish for her to be in a better home.
All the staff are friendly, caring individuals at the same time professional and only have my mum's and the other residents best interests at heart. Whilst they must experience challenging situations
I know they care for my mum and do all they can to reassure her, make her comfortable, and look after her.
I would not hesitate in recommending Whitehaven.
Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Hi Sharon, first of all I would like to thank you for your extremely kind words for us all at Whitehaven, I would also like to say it is an absolute pleasure looking after Mum and she seems to be very happy here.

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Review from Adrian O (Son of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has really enjoyed the home, all the staff are happy and work very hard.
Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Thank you for your kind words Adrian, it is appreciated. Thank you.

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Review from Tony S (Son of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Whitehaven Care Home since December 2018.
My father joined her there in January 2019.
Whitehaven is a safe and friendly care home, where the carers go out of their way to deliver focused and personal attention, and where nothing is too much to ask.
Living overseas it was comforting
to know Mum and Dad had 24/7 care, where they were safe and warm, and where they were provided with excellent meals and snacks.
On the occasions when I could visit I was always warmly welcomed with a cup of coffee or tea and a friendly (and informative) chat. I know too that other family members and friends, who visited, were treated in the same way.
Birthdays and holidays were always nicely acknowledged, one couldn't wish for more.
"Hats off" to Whitehaven. Well done. Keep up the good work. And, most of all, Thank you!
Reply from Callum Pearce, Registered Manager at Whitehaven Care Home

Hi Tony, thank you for your extremely kind words for all the staff here at Whitehaven. I know i am talking on behalf of the whole team when I say it was an absolute pleasure to look after your dad and the joy the staff got from them time with him. It is also wonderful that we have and will continue to look after your mum, I know she is very happy here at Whitehaven and is surrounded by those that care for her.


I thank you once again for your review and will ensure this is passed on to all the team. Thank you

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Review from Jeremy M (Son of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was up the care home for a couple of years. He loved being there. He loved the friendly faces that worked there and we know they loved him too. They were very professional. They always contacted us if there were any problems. We were always allowed to see Dad too whenever we wanted.
A great place
to have loved ones and have your own mind at peace knowing all your loved one's needs are catered for.
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Review from Max G (Son of Resident) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care.
Excellent communication.
The home has dealt with the covid19 pandemic situation in a very professional and proactive way.
I am very happy that my mother is being cared for in the best way possible, given her age and health issues.
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Review from Linda C (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in the home for just over a year, and now my mum is in the same place and has been for the last couple of months. We have obviously been unable to visit due to the circumstances at the moment, but have been able to phone several
times a day with no problem. They are well looked
after, and the members of staff are great. They do things to keep residents active, and when they have been able to, have had entertainment.
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Review from Vivienne M (Daughter of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old Mum has been resident in Whitehaven Care Home since September 2017. Choosing a home for her was a traumatic experience for me and my family. Of the homes we visited Whitehaven felt a warm and caring environment. In fact, the first words I heard as I entered were ‘it’s lovely here your
Mum will love it’ spoken by a visitor. The staff are kind and caring and Mums every need is met. Her health has improved no end with regular food and medication and as Mum had wandering tendencies her safety was paramount to us, she is safe, clean and treated with respect. Mum loves the entertainment provided and the quiz’s, she especially loves the pottery classes, something she had always wanted to try. She’s never complained and loves all the staff. She enjoys the nutritious food and the Birthday parties held for all residents. All in all, it’s a great place to live and visit and even us, as non-residents are always made very welcome.
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Review from Wendy D (Daughter-in-law of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very professional, caring, nothing is too much trouble for residents or family members. Made to feel part of a big happy family.
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Review from Michael W (Son of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the standard of care that my mother has been receiving at the Whitehaven Care Home. The staff are very hard working and show a caring nature at all times. I would recommend the home to any future potential residents.
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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Whitehaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Whitehaven Care Home is calculated as follows: ( (62 Excellents x 5) + (6 Goods x 4) ) ÷ 68 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Whitehaven Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Lisa Moore

Job Title: Senior Care Assistant Joined: 2018

Hi, my name is Lisa and I joined Whitehaven Care Home in 2018 as a care assistant after hard work and dedication I am now a Senior Care Assistant. I am down to earth with a good sense of humour, I’m a mum of 6 so have had to have one! I have worked in care settings since I was 18, my mother and grandmother also worked in care all their working lives so you could say it runs in the family. I truly believe that each resident should be treated as one of my family and will go the extra mile to ensure this happens


I look forward to welcoming you and your family to Whitehaven Care Home.

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