Cambrian Lodge

I feel safe and settled in here and made lots of friends.

My father moved in December for respite and needs more care so he has stayed - permanent residence now. The manager was amazing at getting him in and settled. She and the staff are amazing, go the extra mile, always smiling. Helpful and available. The manager has made many positive changes to Cambrian Lodge, activities, etc. So relieved Dad is happy, settled, and safe! Thank you.

This may be adequate as a `care home` for elderly people but it is most definitely not! a care home for our loved ones who are living with dementia. The majority of staff (excluding the deputy manager) were compassionate and mindful of the resident's needs but lack the understanding and training of even the basics of caring for an individual who has Dementia.

I visited recently on behalf of my mum to view for a possible room here. The new manager at Cambrian Lodge was amazing, could not have been more knowledgeable or helpful. I chatted to staff who all seemed friendly and helpful. The home was warm, clean and well equipped.

We have always found the staff to be very caring. It seems a friendly place. I think Mum sometimes doesn't like the food.

My mother went into Cambrian Lodge Care Home to give me a break from caring, she took a few days to settle in but is now very happy there. The staff are all very nice, very caring and professional. The home is clean and bright and the rooms are well-furnished and homely. The lounge and dining room are bright and overlooks the garden which had many spring flowers in it when she arrived. Mum gets her hair done every week and I am very grateful for the kindness and care they give my mother, it's comforting to know she is well looked after.

My mother was always treated with dignity and respect during the ten months she spent in Cambrian Lodge Care Home. The staff were kind and caring at the same time as respecting her independence. Mum was always able to get any medical care she needed and it was nice to know there was a hairdresser and podiatrist available to residents. My mum spent her final days in the care home and we could not have wished for better care and support.

Mum is always happy, looks healthy, clean, her nails always look clean and polished, she has her hair cut regularly. She says that she always enjoys her meals and the team have advised us that they have put her on mashed food as she finds it hard to swallow. When and if there are problems the teams always contact us. We are very happy with the care Mum gets.

They take really good care of Mum, which gives us a lot of comfort to know she is ok, especially when we haven't been able to visit.

Highly recommend this home. Both parents residents here (Father - three years then Mother for - five years) - both love it here. Staff are always very welcoming. Management have built up a great team of dedicated and caring staff - many have worked here for several years. Care throughout Covid-19 pandemic has been excellent and slightly over-cautious (as it should be).

Just a final comment. In my opinion I think the way they have dealt with the COVID-19 situation has been excellent. After calls to the residents families for feedback they ‘locked down’ early and kept their residents safe from the situation unfolding outside of their home. They have done an amazing job (and still are) in extremely difficult circumstances. A testament to the love and care all the staff feel and show to the residents.

My mum is 98 years young and has been a resident for nearly two years now. I am always impressed by how patient, calm and caring your staff team are. Mum always tells me that everyone is very kind to her and she feels safe. Whenever I visit I’m made to feel welcome and a member of staff often takes the time to have a good chat with me. If they have any concerns I am contacted by phone and they do not hesitate to call a GP to visit mum or give advice. A few months ago, when mum became suddenly very poorly, the staff were so supportive of me and my family as we came in and out to visit every day. They were genuinely upset to see mum so unwell and equally as delighted as us when she made a good recovery. Thank you everyone.

My friend has been at Cambrian Lodge for about 3 years, he is 97 years old. The staff who look after him daily are very kind and caring as well as being very friendly and welcoming to family and friends visiting. I am the only visitor on a regular basis that visits and they keep me informed on my friend's needs and progress regularly so I am happy with his care and that he is close by.

I find Cambrian to be warm and welcoming. Staff appear lovely.