Gorselands Care Home

I have visited my friend usually twice a week for the time she has been living in Gorselands (2 nearly 3 years). The staff have been lovely and caring. I believe she feels safe here. Unfortunately she isn't as well now, so doesn't join in the activities like she once did. The home is clean, warm and friendly.

The staff are the highlight - caring whilst being really competent and friendly. Highly recommended.

My mum is well-cared for by the staff at Gorselands. They are kind, polite and thoughtful. My mum is happy there and often sings their praises. My mum can be challenging sometimes + the staff have learned to understand who she is + why she behaves the way she does. I therefore believe they understand person-centred care. Many of the staff are also sensitive to the feelings of relatives and that means a lot. Its a shame that there is no minibus anymore. Will that change? Maybe more activities/entertainers would be nice.

Gorselands is an exceptional care home. The owner and staff have gone above and beyond for my mum. Residents are treated with kindness and respect in beautiful surroundings. There is good food, activities provided and individual care and attention given, by a team of warm dedicated staff. A family feel pervades this lovely residential home and nothing is too much trouble.

My mother-in-law, now deceased, spent 2.5 years in an unrelated care home, and her/our experience fell far short of the high standards maintained daily at Gorselands, if only we had known of this care home a few years earlier!

I've previously reviewed Gorselands and given them a 5 out of 5, this view has not in any way changed and if I could I would give them many more! My Nan who has been at Gorselands for over a year has unfortunately passed away today. The compassion and care shown by the staff at Gorselands cannot be underestimated and I don't have the words to explain how grateful I am for everything they did for my Nan and my family, the staff couldn't have done more. The excellent care my Nan got is clearly driven from the top down and fully embraced by all who work there creating a peaceful, affectionate, attentive, clean place for your loved ones, I couldn't recommend them more highly.

My siblings and I are very happy and confident that our mum is being cared for with kindness and dignity in a clean and comfortable environment. The staff are friendly and well organised, providing a safe, homely space for our mum.

The staff at Gorselands have treated my mother with great care and respect during her 3 month stay. The set up is very professional, while still maintaining a very friendly and homely environment specialising in dementia care. My mother was always treated as a valued individual and the dignity she was treated with in her last days was very comforting for us as a family. Thank you all so much.

My mum came to stay at Gorselands in November 2022. She wasn't the easiest resident, I was struck by how diligently the team at Gorselands worked with her to settle her in. They get to know the individual very well and tailor their approach. We were always made to feel very welcome and were always met with a smile and a hello. The culture of Gorselands is very positive. Unfortunately Mum declined quickly as a consequence of her dementia, and in the summer of 2023, we moved to palliative care. Whenever I contacted Gorselands, the manager and the senior staff instantly knew of my Mum's latest situation, be it her health, medication, mood etc. In her final weeks, the support my Mum received (and we received) was exemplary. They attended to her every need, never slow to call in the community nurses if advice or agreement to a change in medication was required. I spent many hours sitting in my mum's room, and I could hear only fun, courtesy and respect for residents. It is a wonderful place.

We, as a family, thoroughly recommend Gorselands and are so grateful to the staff that we can now finally relax having seen our mother settled and peaceful.

I am really comforted knowing that my mother is safe, happy and well looked after during her end-of-life care and trust the owners and staff implicitly. I would have no hesitation in recommending Gorselands Care Home to anyone having to make this difficult decision.

Gorselands Care Home is an excellent care home, which takes a splendid path through the difficult competing demands. For example, by being a large and extended family house it does not have the "clinical" feel of a purpose-built hospital-style dementia care home. Being truly family-run, there is a clear sense of identity/leadership. All members of staff seem to be highly motivated and polite and caring to the residents. The environment seems to balance the security needed with a feeling of companionship and care. We are delighted with Goreslands for my 95-year-old mother with vascular dementia.

My mother has been cared for by the Gorselands team for nearly a year now. They understand the care she needs with her dementia and they provide a safe, caring and friendly place for her to live. Her family are able to visit, often at short notice, and also take mum out for lunch etc. The care team are always available to take telephone calls or respond to emails and I've always found the staff very caring towards mum and also respectful towards her needs. Gorselands have helped us bring in mum's furniture, pictures and mementoes to make her room more homely. The location, grounds and house itself make visiting easy and a pleasure and the required gate security is reassuring without being troublesome. Mum's family feel fully assured that she's being cared for in a safe, friendly place.

The house is maintained to a very high standard. All areas are very clean and bright and the bedrooms are very comfortable and cosy. I cannot speak highly enough of the staff who take great care of the residents and for whom nothing is too much trouble. The food is prepared daily with fresh ingredients and there are home-baked cakes which my mother particularly enjoys. There are regular activities organised which the residents can choose to attend. The staff are accommodating and I can call my mother regularly by phone/Skype. I am fortunate to have found Gorselands. I know that my mother is safe and very well looked after and this gives me enormous peace of mind.

My sister moved into Gorselands a year ago. She was discharged from the hospital having had a fall at home after her husband died. She has Alzheimer’s disease and cracked the lower two vertebrae in her back in the fall. Gorselands have worked tirelessly, in conjunction with the GP practice, to find the right level of pain relief for my sister and she is now a completely different person from the one I collected from the hospital a year ago. She is settled and communicative and Gorselands have encouraged my sister to walk as much as possible so as to recover the strength in her legs and her back. Gorselands is an exceptionally clean and well-maintained home with staff who are truly friendly, helpful, caring and cheerful. There are lovely secure garden areas where residents are free to roam. There are never the tell-tale odours that I have experienced in other care homes. In summary, I cannot recommend Gorselands highly enough as a safe and caring place to have a loved one stay.

My Mum has vascular dementia and has been at Gorselands since March. From day 1 she has been very happy here. The home is very secure, spotlessly clean and the home-cooked meals are superb. All the residents are treated with respect and it was good to see Mum dancing to the regular music sessions that they hold. The home has managed the COVID situation well and protected all its residents. I would have no hesitation in recommending this home to anyone.

After visiting many care homes for mum I found Gorselands and the first thing that struck me as I entered was the laughter and singing coming from one of the lounges. The residents were happy and engaged, there was an excellent staff to resident ratio and this along with the immaculately presented communal areas and rooms made it obvious to me that this was the only care home for Mum. 2020/21has been a difficult time for everyone but it is reassuring to witness during covid safe visits, video and phone calls that the safety, love and care continues and Mum is happy in her new home.

My Mum moved to Gorselands in September 2017 and I cannot thank all the staff enough for the excellent care that my mum has always received. 2020 has been a tough year for everyone, I miss visiting my Mum because of Covid restrictions, and I miss seeing the staff who are so kind and thoughtful and have also become my friends. I know my Mum is happy here, she always looks clean and tidy (one of the carers will even have taken time to plait her hair) and she enjoys the home-cooked meals. The home itself is spotless and always smells fresh. I'm always kept informed of any health or medical changes or additional needs. Over the years I have spent many hours visiting, sometimes sitting quietly in a cosy armchair, sometimes joining in with numerous activities but always made to feel welcome in my second home. I'm looking forward to spending time again in the lovely safe gardens, wandering with Mum along the pathways or sitting peacefully in the garden chairs enjoying the sunshine.

It was hard to hand over Mum's care and difficult for her to give up independent living but the staff at Gorselands make this move as gentle and affirming as possible. The home is kept to an extremely high standard with caring and cheerful staff and a beautiful garden to which the residents have free access.

My Mum has been a resident for two years, the last 10 months have been during the Covid-19 pandemic. The staff including non-care staff are incredibly kind and patient with residents and have a genuine affection for my Mum. There is always a very relaxed and happy atmosphere inside and the residents seem content and settled. They are given as much freedom as possible and are able to walk around the building and the gardens or spend time in their rooms as they wish. The gardens, building and decor are immaculate, finished to the highest standard and very well maintained. It is a home rather than an institutional facility. During the early months of the pandemic, we were unable to visit Mum but the staff encouraged us to ring and Skype as often as we wished. Since restrictions have been lifted they have done everything they can to allow us to visit. When we did see her face to face again she was happy and well. It has been an incredible comfort to know she is safe and content there.