Gorselands Care Home

45 The Avenue, Clevedon BS21 7DZ

Gorselands Care Home is a converted Victorian home situated in scenic surroundings, an excellent location and accommodation for a comfortable retirement while having access to skilled care.

Excellent refurbishments have incorporated modern care innovations, including a purpose built hair salon. The service has a great reputation in Cleveson where it is the longest established facility.

Carers are fully qualified to carry out dementia care, while being trained to consider all aspects of health, safety, security and nutrition as part of the service.

Owner: Mr & Mrs L Spiller

Person in charge: Janet Hopkins (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 24

Shared Rooms: 3

Rooms with ensuite WC: 24

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gorselands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Gorselands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Gorselands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.868 for Gorselands Care Home is calculated as follows: ( (250 Excellents x 5) + (38 Goods x 4) ) ÷ 288 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Gorselands Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Gorselands Care Home has a Review Score of 9.3 (9.285) from 24 Reviews


Average Ratings

  • Excellent
    24
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gorselands Care Home?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gorselands Care Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Mum initially went to Gorselands for respite as myself and my sister had been looking after her 24/7 as she suffers from dementia and can't be left alone.
From the first time we visited we saw it was a homely place with friendly and caring staff.
Mum's room is lovely and clean and the whole home is clean and well maintained.
Her clothes are washed and ironed well so she always looks clean and tidy.
There is plenty of stimulation for the residents with entertainment especially involving music, games and crafts where they can join in if they want or a quieter room if not.
The home is always welcoming, we are always offered tea or coffee and biscuits on arrival.
Mum is now permanent as she has started to settle in well.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum moved to Gorselands in September 2017. My sister and I visit most days at various times of the day and all the staff are always welcoming and caring. Before her move, mum was often worried and frightened even until we were with her 24/7. Now it is such a relief to know that she's being cared for day and night by an experienced team of lovely people and the time we have with her can be "quality time". Her ensuite ground floor room is perfect - always clean and she settled in well. She's encouraged to join in with the variety of group and one to one activities, music and sing-songs and even during the winter, has been able to potter in the secure, level, well-kept garden as she loves to do. There is always a calm and friendly atmosphere. Thank you Gorselands.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lesley Spiller, Proprietor at Gorselands Care Home responded to this review on 29 Jan 2018:

Thank you Alison, it is a pleasure to be able to care for your lovely mum.

It is difficult for me to comment accurately on activities/facilities as my mother refused to join in with what was offered. I could see other residents taking part, however. The staff were fantastic, caring and patient and I cannot thank them enough.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Lesley Spiller, Proprietor at Gorselands Care Home responded to this review on 14 Oct 2017:

Thank you Penny for your lovely review.
I agree it was a great shame your mother refused to join in with our many activities that are available every day, but there were days she would wholeheartedly join in the singing and it was lovely to see her do this although as you say very rarely. It would have been wonderful to see her partake in our latest acquisition The Tovertavel (magic table) as the interactive games breakthrough apathy by stimulating both physical and cognitive activity and encouraging social interaction.
Moreover, this creates treasured moments with family members and carers.

The games are all about enjoyment and wonder, it has been an amazing activities tool for us to work with hopefully enhancing the lives of all the clients who will partake. The staff love nothing more than seeing the smiles on faces when they are using this great fun activity.
But your mother was a great character and amazing storyteller and that in itself made caring for her very memorable. Thank you again Penny for entrusting her into our care here at Gorselands.
All the best

My mum arrived at Gorselands in Feb 2017 and passed away on the 3rd August 2017. We visited around 10 care homes before making a choice for Gorselands.
The home is amazing, very clean and well decorated with lovely gardens.
The overall quality of food, attention to detail from the owners and staff are excellent.
Overall the owners and staff treat patients in the way they would treat their own.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good care. Staff helpful and efficient.
All rooms and public areas are spotless. My mum is always clean and tidy. Hair and nails are done on request.
The meals are cooked to a good standard and tea and biscuits are provided to visitors as soon as they arrive. The gardens are lovely and security for the residents is excellent. Key code on the main gate.
The residents are encouraged to join in activities e.g. Indoor skittles, lower arranging, singing and recently making Easter Bonnets.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother, aged 90, suffers from dementia. She was living at home (with care) but became increasingly more frightened, confused and depressed. After four months in Gorselands, she is a different woman. She is happy, enjoys her days and has regained her sense of humour. This is all due to the atmosphere and the staff at Gorselands.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I love Gorselands. Mum has been here over three years and the care they provide is exemplary. We feel very comfortable if we need to speak to the staff. They are friendly, attentive and caring.
They organise lots of activities for the clients if they want to part-take and also trips out on the mini-bus. As a relative and visitor, I feel welcome and quite at home myself. Mum is extremely happy here.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

It was hard to accept that mum needed to go into care. Thankfully, we found the wonderful Gorselands. The owners take great pride in their home, are often present and always available for relatives. We always felt welcome and confident mum was having the best of care. A stable and long serving staff means the atmosphere is like a family home. The Manager is outstanding. Her thoughtfulness and care go beyond the call of duty. Staff engage well with residents, provide excellent care and ensure each resident retains as much dignity as possible. They work hard to create a happy atmosphere. D├ęcor and grounds are beautiful; hygiene and food are excellent and individual tastes catered for. Residents enjoy weekly activities, trips and entertainment. The team strive to enable residents to stay until the end of life and mum was able to pass away peacefully in her lovely room with me by her side. Our enduring memory is of the love and support given to mum and us for the last two years of her life.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   5 out of 5

I believe this care home to be excellent. The staff are always on hand and my sister seems well cared for and happy. I would recommend it to anyone. It has most pleasant surroundings and gardens, and is always kept in an excellent condition.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Gorselands is a very clean and homely place. The staff are very caring and treat residents with kindness and respect. Time is given to activities and residents encouraged to join in. A good atmosphere abounds and I would recommend the home to anyone in need of care.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My sister-in-law has been a resident in Gorselands for 2 and a half years. My two sons and I visited a great many homes in the region before selecting Gorselands as the cleanest, most stimulating, and the friendliest of them all.
The staff are always pleasant and attentive. One of the things which I thought quite remarkable, was the good humour of staff - no loud voices - lots of touching and reassuring. If my sister-in-law becomes ill, I have been contacted at home, and a doctor has been called.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The assessment process and transition of my dad from my home to Gorselands was very thorough, and done with lots of reassurance. The home and gardens are beautiful and staff are friendly and very caring. Dad now has a much more meaningful existence than I could provide. Many activities and entertainment throughout the week. He settled quickly and remains happy since he moved in last December.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother had exceptional care at Gorselands and the staff were very caring, kind and supportive at all times. The food was very good. Her room was always kept clean and a good size. We were always kept informed with health concerns. It's a lovely caring home.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident in Gorselands for four months, she settled in well and on my last visit referred to Gorselands as "my lovely home". I have seen nothing but kindness and efficiency from the caring staff. They have also always made me feel welcome on my visits. There is a good range of activities and trips which mum enjoys taking part in. Something is organised for most days. Mum particularly enjoys the lovely gardens and the ability to walk around them and sit out in them.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has now been a resident for the past 2 years, she is happy and settled. The home has been consistent in providing very good care. The staff seem happy in their work which helps us to provide a good atmosphere. There is a good variety of daily activities, plus regular mini bus trips to local events such as the theatre.
A good selection of Christmas activities have also been provided. There is good liaison with the local GP and nurses, with the home keeping me informed of necessary information. The home always seems clean, sheets changed regularly and tidy. Nice secure gardens.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff were caring and supportive and made Mum's final year as comfortable as possible. There was always plenty of entertainment provided, which the residents enjoyed. The staff work extremely hard to make sure the residents are well looked after. I would highly recommend this care home.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother entered the home in October 2015. The owners, manager and staff were exceptionally welcoming and friendly and made my mother very happy and settled very quickly. They have provided many activities, and she loves her room and stated the food is very very good.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My aunt has been in this care home since October 2014. She loves it there. They treat her really well and I'm extremely happy with the care she receives. Before she went to Goreslands, she was just existing, she is now living again. Brilliant place.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt has been looked after at Gorselands Care Home for 18 weeks. The family inspected numerous homes in the local area and are so pleased we took the decision to choose Gorselands Care Home. The staff are caring and empathetic. The home is always clean and there are many activities for the residents. Visitors are always warmly welcomed by the staff and we are kept informed immediately of any issues. My family and I would recommend Gorselands Care Home to anyone.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Gorselands Care Home have always been caring listening to any problems you may have and putting anything right, cleanliness is exceptional. Always good to see lots of singing, activities and interactions with the residents, staff always ready to reassure and assist, we have no complaints and are very happy with all the staff.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister has been a resident at Gorselands Care Home for nearly six years. She is very happy there and to know that she is extremely well cared for by all the staff. Gorselands Care Home welcomes visitors and keeps one totally updated concerning the physical and mental health of ones relative. The activities are numerous and varied, both theatrical and entertaining including regular professional artists. The proprietor is an accomplished singer and guitar player in his own right and performs weekly. The residents G.P has the highest regard for all facets of Gorselands.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

We have been very pleased with Gorselands Care Home, all the staff are very caring even when my mother in law gets frustrated and aggressive. They are so patient with her even when she gets bossy. The activities are great and several items made have been entered into competitions. Whenever you go to visit you are always offered a drink which comes on a tray just like you would have if you were visiting that persons home. Nothing is too much trouble for the manager and it is good to see the owners take an active part of running the home and can frequently be seen in the home entertaining the residents.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

When I visit I am always greeted by smiling staff and a general calm in the resident's lounges. Nothing is too much trouble and mother's well being is readily discussed by senior staff. Any health concerns are always attended to as needed with appropriate follow up information provided as soon as acted upon. There are regular activities for mother to take part in - if she wants to. There is no pressure.
The most important aspect is that she is happy at Gorselands and that is the objective.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I visit my mother weekly and always find her well looked after. She is clean and well fed and appears happy. I am able to bring my dog with me as my mum always loved dogs. There is a tidy garden which my mum likes being out in.

How likely would you be to recommend Gorselands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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